The Sherwin-Williams Company

July 15, 2015By email and USMail [redacted] ***Revdex.com, IncEuclid Ave., 4th FloorCleveland, OH 44115-[redacted] Re: Revdex.com Complaint # [redacted] Dear [redacted] ***:Complainant alleges that Duration paint used to coat her house and garage in has failedShe is demanding: “Replacement of life-time warranty primer and paint to have her house and garage repainted plus $1,toward cost of repainting.”A thorough investigation was made of Complainant’s allegations that the Duration paint used on her older house and garage has peeled and blisteredA Sherwin-Williams Store Manager was contacted by this office and noted that he did recall prior complaints by ComplainantThat Manager and a Sales Representative will contact Complainant to schedule an additional inspection of her home’s exterior with an eye toward resolving the issues Complainant is experiencing.Because customer service is important to Sherwin-Williams, the manager has full authority to honor Duration’s life-time warranty covering materials for remediation.Very truly yours, Carol *S [redacted] OSBA Certified ParalegalTelephone: (216) 566-2433Facsimile: (216) 515-4400E-Mail: [redacted]

SHERWIN-WILLIAMSLEGAL DEPARTMENT September 6, By U.SMail and Email [redacted] @cleveland.Revdex.com.orgMs [redacted] *** Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-Re: Revdex.com Complaint # Dear Ms***: Complainant alleges that the Sherwin-Williams stain he used on his deck was defective and dried with a tint of greenComplainant states that remediation of the deck will cost $2,675, which he expects Sherwin-Williams to payBecause customer service is important to The Sherwin-Williams Company, the local District Manager has agreed to contact Complainant directly and to negotiate the settlement of his claimVery truly yours, Carol AS [redacted] OSBA Certified Paralegal

From: [redacted] Date: Thu, Jun 4, at 10:AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint [redacted] To: [email protected] [redacted] ***, As per our conversation this morning, I am so upset about my deck chipping and peeling, It is a mess What I am asking from Sherwin william co, is the amount of $to coer the cost of a painter having to remove the existing mess, and apply new finish to it I understand that home epot have removed this product from their shelvestill further notice The product was, without a doubt, defective This is not a good way to treat a senior of years old Itt is causing me much stressawaiting yhour kind response Sincerely, [redacted] ***

I had an excellent experience with the customer service aspect of First Class BooksI had ordered a book in error thru the marketplace of another vendor, with the book being sold and shipped by First Class Books A phone call to First Class Books was handled with courtesy and understanding, and the order was cancelled the next day after I obtained the correct order number from the marketplace vendor I was more than satisfied with the service, especially considering that it was my mistake

(The following was copy/paste by Revdex.com staff - LST)***November 21, 2017 By U.SMail and Email (loucleyeland.Revdex.com.org) MrLou T*** Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-7678 Re: Revdex.com Complaint #*** Dear MrT*** Complainant states
collection calls made to her cell phone and email address have violated the Telephone Consumer Protection Act (TCPA)The Sherwin-Williams Company disagrees with Complainant's statement. The aforementioned contacts by phone and email were attempts to collect a debtComplainant completed a commercial credit application, including her cell phone number and email address; she has been the sole signer on the account since it was opened on April 23, The account is secured by her personallyIn order for her to be removed from the account, the balance must be paid in full and a new application will need to be completed with a new guarantor's signature and social security number provided. Any payment plans for the remaining balance need to be worked out through the Sherwin-Williams Financial Services CenterComplainant is welcome to contact Charlie N*** (Division Manager, Financial Services Southeastern Division) directly at *** Very truly yours, Carol AS*** OSBA Certified Paralegal Telephone: *** *** Facsimile: *** *** E-Mail: *** CAS:

To Whom It May Concern: After a thorough investigation of your claim I have been authorized to offer you five thousand dollars ($5,000.00) in full and final settlement in exchange for a signed release of all claims To accept this offer you may contact our store between the hours of
6:a.mand 5:p.mweekdays or call the store at *** to make arrangementsUpon my receipt of a signed release, the store manager will prepare a check Thank you for your co-operation in resolving this matter

(The following was copy/paste by Revdex.com staff - LST)***March 16, 2018 By U.SMail and Email (lou(&,cleveland.Revdex.com.org) MrLou *** Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-7678 Re: Revdex.com Complaint #*** Dear MrT*** Complainant states
that he purchased several gallons of Infinity paint from a local Lowe's store; said paint is guaranteed to cover square feet per gallonHis professional interior home painter suggested that Complainant purchase Infinity because it is warranted to cover in one coatThe painter was required to apply two coats for proper coverage, thus adding an additional $1,to the labor costLowe's supplied the additional paint needed to complete the project, at no cost to ComplainantComplainant demands reimbursement of $1,for additional labor incurred on the project. Sherwin-Williams apologizes for the inconvenience and additional expense that Complainant has experiencedBecause superior customer service is important to The Sherwin-Williams Company, and our product did not perform as expected, the regional Sales Manager is working with Sherwin-Williams' Customer Service Department to reimburse the cost of additional labor. Very truly yours, Carol AS*** OSBA Certified Paralegal Telephone: *** *** Facsimile: (*** *** E-Mail: *** CAS:

$HERWIN- WILLIAMS.LEGAL DEPARTMENTPhone: 216-566-2000Fax: (216)515-OR (216) 566-1708 By email and USMail*** ***Revdex.com, IncEuclid Ave., 4th FloorCleveland, OH 44115-2408***Re: Revdex.com Complaint ***Dear *** ***:Sherwin-Williams has issued a check for the purchase price of the coating, pursuant to the product satisfaction guaranteeThat product satisfaction guarantee speci?cally excludes labor for application of the coatingFurthermore, when Complainant purchased the Thompson’s WaterSeal Exterior Transparent Stain, compensation for application had not been contemplated as it was being applied by Complainant and family members.The product label Satisfaction Guarantee states, in pertinent part:If this coating fails to perform when used according to label directions, upon proof of purchase, The Sherwin-Williams Company will fumish an equivalent amount of new sealer at no cost or will refund the purchase priceThis guarantee does not include labor for the application of any coating.Customer service is important to Sherwin-WilliamsThe company has issued a check for the purchase price of the coating, pursuant to the product satisfaction guaranteeAccordingly, we believe this matter has been resolved.Very truly yours,*** ** ***OSBA Certi?ed Paralegal

SHERWIN-WILLIAMSLEGAL DEPARTMENT August 27, By email and USMail *** *** Revdex.com, IncEuclid Ave., 4th Floor Cleveland, OH 44115-*** Re: Complaint #*** Dear Ms***: Complainant is demanding a refund for gallons of paint
because he was not informed of the return policy prior to his purchasePrior to purchasing his paint, Complainant had worked with a Sales Associate and a Color Consultant in a Sherwin-Williams paint storeIn response to Complainant's request for a paint that was washable and durable, the Sales Associate recommended CashmereComplainant was shown a board which was demonstrated the different sheens in which Cashmere was availableThrough discussion and demonstration, Complainant chose CashmereNext, Complainant worked with a Color Consultant to choose the color that the Cashmere was to have been tintedHaving made his decision on the type and sheen of paint, Complainant took a color chip to the sales counter where his Cashmere paint was tinted to the color of his choice and shakenThen Complainant's paint was loaded into his vehicleComplainant's contractor was at Complainant's house when he arrived, apparently ready to apply the paint to the wallsThe contractor allegedly told Complainant that he should have chosen a matte finish to better accommodate future touch-upsWe disagree with the contractor's opinion regarding touch-ups as a repair made with any finish of paint will have to been done using the exact same application method as the paint was originally applied to the surface: a professional painter would be able to perform such a taskThe contractor had conferred with Complainant prior to his purchase of the paintThe contractor had given Complainant his account number to use, which provided Complainant with a professional discountIf the contractor had a preference as to the type of paint to be used, it should have been voiced to Complainant before sending him to make his first ever purchase of paintBetter yet, the contractor could have purchased the paint on behalf of his client.Complainant returned to the store a short time later and told the Assistant Manager that the paint was "messed up"Even though there is a no return policy on tinted paint, the Assistant Manager offered to mix additional paint, in sheen, at a 50% discountComplainant rejected this offerThe Cashmere paint was taken home and applied by the contractorCustomer Service is important to Sherwin-WilliamsOur offer to mix additional paint for Complainant, at a 50% discount, still stands.Very Truly Yours, *** ** *** *** ***

SHERWIN-WILLIAMS. LEGAL DEPARTMENT September 24, 2015 By email and USMail *** *** Revdex.com, Inc. Euclid Ave., 4th Floor Cleveland, OH 44115-2408 *** Re: Complaint #*** Dear Ms***: Complainant has demanded a refund for gallons of paint because he was not informed of the return policy prior to his purchaseThe area District Manager has agreed to refund Complainant $393.58, representing the cost of the gallons that were tinted, plus taxComplainant should return to Store #where his card will be credited and he will be asked to sign a release. Once Complainant has received his refund, we will consider this matter to have been resolved. Very truly yours, *** ** ***i *** *** *** [email protected]

I ordered a MyStatLab code from First Class BooksThey said it was being sent via USPS, but they use a third party carrier who works with USPS and UPS but is neither UPS nor USPSThis carrier said that it was delivered, but it was not deliveredFirst Class Books will not refund my book because I can not send it backI can not send it back because THEIR carrier did not deliver itStay away from First Class Books

SHERWIN-WILLIAMS. LEGAL DEPARTMENT August 31, 2017 By U.SMail and Email (***) Ms*** *** Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-7678 Re: Revdex.com Complaint #*** Dear Ms***: Complainant purchased two
cans of *** spray paint for use on a bookcase painting projectShe was unhappy with the way that the paint covered the surfacesComplainant requests a settlement of $20.00, representing a refund for the *** purchase and purchase money for a different brand of spray paint. Because superior customer service is important to The Sherwin-Williams Company, a check is being processed to $as a refund and purchase money for replacement paint. Very truly yours, Carol *S*** OSBA Certified Paralegal Telephone: (*** *** Facsimile: *** *** E-Mail: *** The Sherwin-Williams Company 1100-Midland Building, WProspect Ave., Cleveland, OHIO

After a thorough investigation of Complainant's complaint of fading Aexterior paint which had been applied to his house The Sherwin-Williams Company, through the local DistrictManager, has agreed to provide replacement paint to resolve this complaintComplainant is required to visit the
Sherwin-Williams Store in his town to pick up the replacement productInexchange for replacement paint, Complainant will be asked to sign a release of his claim.Very truly yours,*** ** ***OSBA Certi?ed ParalegalTelephone: (216) ***Facsimile: (216) 515-

I'm actually not sure if I'm the sole signee on the accountIt was a long time ago that I set it up which is why I'm asking them for a copy of their recordsBut they are claiming that I am the only contactThey can't have it both ways

(The following was copy/paste by Revdex.com staff - LST)***November 20, 2017 By U.SMail and Email ([email protected]) MrLou *** Revdex.com Euclid Ave., 4th Floor Cleveland, OH 44115-7678 Re: Revdex.com Complaint #*** Dear MrT*** Complainant states
that he hired a painting contractor on the recommendation of a Sherwin-Williams store associateAfter the project was complete, Complainant commented to a Sherwin-Williams Store Manager that "prep work was lacking" on his projectThe Store Manager informed the contractor of Complainant's comment, thinking that if Complainant's prep work was corrected, then both of them would be satisfied customersComplaint states that communication of "personal information" is "unprofessional and out of bounds". Because superior customer service is important to The Sherwin-Williams Company, the Store Manager's supervisor contacted Complainant by phone, wherein the City Manager apologized and stated that he would speak with the Store ManagerThe City Manager did provide the Store Manager with a coaching session regarding conversations between customers. Very truly yours, Carol AS*** OSBA Certified Paralegal Telephone: *** *** Facsimile: *** *** E-Mail: *** CAS:

Revdex.com:
Thank you very much for the service you provide
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]: This complaint arose from the alleged failure of H&C Concrete Stain purchase by Complainant at Sherwin-Williams Store #2019 in Lake Park, Florida. Complainant applied the product to her lanai and patio area herself and, upon cleaning with a pressure washer this year, the...

product began to flake. Sherwin-Williams has refunded the cost of Complainant's product purchases. Complainant also requests reimbursement for the cost of labor to prepare and recoat the affected lanai and patio surfaces. Because customer service is important to Sherwin-Williams, the company is offering to pay for labor as noted above. Complainant must submit three reasonable, written estimates to Store #2019; Complainant may request estimates from contractors of her own choice. Sherwin-Williams will reimburse Complainant for the lowest of those three estimates, in exchange for a written release of her claim. Very truly yours, [redacted]
[redacted]
[redacted]

Complainant states that Sherwin-Williams reported a judgment lien to a credit reporting agency, for a judgment in 2010 that he satisfied in 2011. Further, Complainant claims that the note of the judgment on his credit report is holding up a real estate transaction.The Sherwin-Williams Company does...

not report delinquent accounts directly to any credit reporting agency. If a delinquent account is turned over to a collection agency for action, that agency can report the bad debt. As is the case with Complainant, a collection lawsuit was filed and the subsequent judgment was noted on the docket of the trial court, thus creating a public record.A USA.gov website page describes the Credit Reporting process and how credit scores are calculated:Credit reporting is a system lenders can use to decide whether or not to give you credit or a loan and how much interest they can charge you for it.Your credit report is based on the bills payments you have missed or been late paying, loans that you have paid off, plus your current amount of debt.A credit report contains information on where you work and live, how you pay your bills, and whether you’ve been sued, arrested, or ?led bankruptcy.Consumer Reporting Agencies (CRAs) gather this information and sell it to creditors, employers, insurers, and others. The most common type of CRA is the credit bureau. (http://www.usa.gov/topics/money/credit/creditreports/bureaus-scoring.shtml)Sher...⇄ Williams does not report commercial accounts to any credit bureaus and can not be held responsible for any information contained in public records or the report of any Credit Reporting Agency.Yours very truly, [redacted]OSBA Certified ParalegalTelephone: (216) 566-2433Facsimile: (216) 515-4400

[redacted]Jun 2 [redacted] Today I was contact my the district manager of Sherwin Williams. He offered me a couple different options on resolving my issue and was willing to do whatever I wanted to make it right. I am satisfied with the outcome and will continue to use...

Sherwin Williams, just a different store. I went to the other store this afternoon. So this situation has been resolved and I no longer have a complaint with this company. [redacted]