The Smartphone Mall

Hi [redacted] ,I'm deeply sorry that you received a defective pair of [redacted] Even though you purchased a refurbished pair, we will be sending you a brand new pair in a sealed box for your trouble

We are deeply sorry for the delay The case you purchased is currently sold out, is there another item on our site that you'd be interested in or we can give you a full refund

Pretty pathetic that I had to resort to contacting the Revdex.com to resolve this issueThis was clearly an instance of "we will ignore this man and hope that he goes away so we don't have to honor our LIFETIME GUARANTEE." Cheap products and even cheaper customer serviceStay clear of this company if you value either

We are deeply sorry for the trouble and just refunded your card the $

Revdex.com:I hope that the company will do what they said they will do My [redacted] account is: [redacted] If they refund my money then I will be satisfied I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

I'm very sorry, that the other voucher didn't work It looks like it was expired so I extended the expiration date until October This voucher code is now active[redacted]

Hi ***, The foot lighting usb's in white are on backorder, so instead we sent you (4) foot lighting usb's in black You had only purchased white ones so we gave you for your trouble We also sent you a black dual car adapter to match the black usb's as well as the white one you ordered Here is another $voucher code to our site for your trouble.Voucher Code: [redacted] Please let us know if there is anything else we can do for you.Once again we are deeply sorry for the trouble.Have a great day!

We are very sorry you are experiencing some difficulties with our products and will give you a full refund for the Groupon voucher you purchased and shipping Do you have a [redacted] account that we can send the refund to?

I shipped ***, a [redacted] battery case and upgraded his refurbished [redacted] earphones with brand new ones and also refunded his shipping ***'s response was "thank you for making this right I do appreciate good customer service"

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are very sorry nobody from the customer service department responded to you. What are your voucher codes and we will look into them for you

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** *** I did receive my items on 7/8/Thank you for your help!!***

We are deeply sorry that your orders were delayed. We are going to upgrade your wall chargers to dual wall chargers and ship the orders out right away! Once again we are truly sorry for your trouble

We are deeply sorry for the delay in getting out your order. We are currently sold out of the earbuds, and the signal wall chargers however we can upgrade your single wall chargers to dual wall charger.s In regards to the earbuds would you like to exchange anything for them?
We will also send you out an additional dual wall chargers for your trouble. We'd also be more than happy to give you a full refund for your order if you'd rather that then the exchange. Once again we are terribly sorry for this awful delay

I reached out to the customer and am replacing both products with our lifetime warranty

We are deeply sorry for the delay, we are currently out of the foot lighting cables, would you like to exchange it for something else or would you prefer a refund? We will upgrade your wall charger to a dual wall charger for your trouble

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***, provided I receive the items promised at this timeI will accept the dual wall chargers in place of the chargers originally ordered and will also wait to receive the earbuds ordered; however, I will not hesitate to reach out to the Revdex.com again if I do not receive them in a timely mannerI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my
issues and/or concerns in reference to complaint # ***.
Per your request I am sending you both voucher redemption codesI only tried the first one as *** will not resolve an issue if the voucher has been viewed by consumer so got the second voucher number directly from ***The one I attempted to use was ***, the second voucher number is *** The funny thing is I STILL have not got responses to the emails or phone message I done to your customer serviceSad that the only way to get a response is to file a complaint with the Revdex.com. Sincerely,*** ***
Regards,
*** ***