The Spokesman Review

I apologize that this issue has not been problemOur area manager is handling this complaint personallyThe carrier will be warned and the manager will follow up by checking your address for the next several deliveries to assure complianceHe will also be contacting you personallyAgain, my apologies for our failure to permanently resolve this issue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, *** [redacted]

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, Given the length of time required, and the number of complaints registered to the Spokesman Review, I find the content of your character reprehensibleThe Spokesman Review does not have the permission of the land owners on this route, to distribute their products onto private propertyYou need to approach each and every person on this route and ask their permission to distribute your productsYou might be surprised at the results of that surveyIt speaks of a great deal of arrogance to believe that every one welcomes you littering their propertyWith reservations, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] Hope fully this will resolve it this timePerhaps the manager could also note some addresses that have multiple pinch papers laying around and stop adding more to those addresses as well and help clean up the city

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

We apologizeWe do show that this customer called us on 10/20/and again on 5/25/to request that we stop Pinch deliveryThe carrier on this route has an excellent service record and has been counseled about this requestWe are confident that he will resolve the issue.Again, we apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because: It is MrC [redacted] that is confused I am fully aware of the constitution and to whom it applies What is important to recognize is that the paper is a news organization and is provided protections others are not afforded regarding speech As a paper/news organization, it has a responsibility to be non-bias and be truthful in its coverage I as a resident have the responsibility to hold the organization accountable, of which the Spokesman Review has not been MrC [redacted] has a habit of removing residents from the social media platform any time he is challenged I will gladly escalate and bring these people forward to demonstrate how MrC [redacted] operates.Additionally, MrC [redacted] indicated in his response that I violated some rules Those rules were never presented to me If certain rules were broken, no warnings were given that continued violation of rules would result in the lose of privileges to participate MrC [redacted] needs to provide evidence that rules were communicated and that warnings were given before being blocked to participate.Or MrC [redacted] can simply restore the right to participate and post the rules so all within the social media platform are awareSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The Spokesman Review has not made any attempt to resolve the complaint MrC***, editor, made specific accusations that resulted in my being block from their social media outlet MrC [redacted] was asked to provide: Proof that the rules to participate were communicated Proof of communication that the rules were being broken or any warning to stop breaking rules would result in being block.MrC [redacted] is acting unprofessionally and his actions cannot be justified I expect MrC [redacted] to remove the block and restore my right to participate with the social media community Should MrC [redacted] continue the block, I will escalate to additional channels as I continue to attempt resolution with the Revdex.com Sincerely, [redacted]

We apologize that you received the Pinch todayWe do have your address marked in our system as do not deliver and our contractor has made an error in overlooking that requestWe are sending the manager today to pick up any remaining paper from your drivewayWe will make contact with your carrier to reinforce with them that you should not receive the PinchIn addition, we will also have one of our employees check your address for the next three weeks to be sure the carrier is not deliveringIf you have any further concerns, feel free to contact us at [redacted]

We apologize that we have not resolved this issueAs it happens, we had records in our system for this addressWhile we instructed the carrier not to deliver to this customer, the other record continued to appear on the route listWe have updated our system and expect that this will resolve the
problemA manager will check the address for the next weeks to assure that the carrier complies. *** ***Director of Circulation and Audience Development

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, if the deliveries resume, I will continue to file complaints with everyone who may be influential in stopping this disturbing practice
Sincerely,
*** ***

This is not a First Amendment issueThe First Amendment says the government can not make a law or do anything that prohibits or abridges the freedom of speechA newspaper is not a government entity; it is a private businessPrivate businesses absolutely have the right to limit and restrict what
people say within their entitiesThis person is confused as to what rights the First Amendment gives him or her and how those rights apply -- and more specifically, don't apply -- to the private business sector.Businesses have rules and when people violate those rules, and are asked to leave that business, it is not a Constitutional crisis when they simply don't know how to behave in a public businessNo Shirt, No Shoes, No Service. Rob C***Editor & Director of News Content

We apologize for this issueWe recently had a request to deliver to this address by someone with a different name than the complainantThis is why delivery resumedIt seems likely that the address entered for the new request was in errorWe have noted the address on the new person's account as
do not deliver as we have for this customer's accountWe will retrieve the Pinch delivered and will check the address for weeks to assure delivery does not occur

We do apologize for these issuesI will assure that you address, email and phone number are included in our do not contact list and eliminated from all future communicationI am sorry that we disappointed you with our serviceThe winter has been a real challenge for usWe have more than
routes without carriers and delivery to porches became extremely difficult in some areas during the bad weatherAgain, I do apologize for the failure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe first five times I contacted Spokesman Review must have been when they had the previous delivery service, so I can be patient with a new delivery service as they learn their routesHowever, if I continue to receive the Pinch after a few more weeks, I will be filing another complaint
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted] Hope fully this will resolve it this time. Perhaps the manager could also note some addresses that have multiple pinch papers laying around and stop adding more to those addresses as well and help clean up the city.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:The Spokesman Review has not made any attempt to resolve the complaint.  Mr. C[redacted], editor, made specific accusations that resulted in my being block from their social media outlet.  Mr. C[redacted] was asked to provide: 1.  Proof that the rules to participate were communicated.2.  Proof of communication that the rules were being broken or any warning to stop breaking rules would result in being block.Mr. C[redacted] is acting unprofessionally and his actions cannot be justified.  I expect Mr. C[redacted] to remove the block and restore my right to participate with the social media community.  Should Mr. C[redacted] continue the block, I will escalate to additional channels as I continue to attempt resolution with the Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted] I am rejecting this response because: It is Mr. C[redacted] that is confused.  I am fully aware of the constitution and to whom it applies.  What is important to recognize is that the paper is a news organization and is provided protections others are not afforded regarding speech.  As a paper/news organization, it has a responsibility to be non-bias and be truthful in its coverage.  I as a resident have the responsibility to hold the organization accountable, of which the Spokesman Review has not been.  Mr. C[redacted] has a habit of removing residents from the social media platform any time he is challenged.  I will gladly escalate and bring these people forward to demonstrate how Mr. C[redacted] operates.Additionally, Mr. C[redacted] indicated in his response that I violated some rules.  1.  Those rules were never presented to me.  2. If certain rules were broken, no warnings were given that continued violation of rules would result in the lose of privileges to participate.   Mr. C[redacted] needs to provide evidence that rules were communicated and that warnings were given before being blocked to participate.Or Mr. C[redacted] can simply restore the right to participate and post the rules so all within the social media platform are aware. Sincerely, [redacted]

Ms. [redacted] - I apologize for this ongoing issue. It is definitely carrier error. Our area manager will speak directly to the carrier and will check your address fro the next few delivery days to assure compliance with your request.Again, my apologies.