The Storage Fox

Good Evening The following customer was offered a car rental at a month to month contractThe customer was also given a discounted rate from $monthly to $$admin fee one time fee $Monthly rate and was explained on a email thread, which I have that the contract is month to month he moved in May and moved out in Junes rent in error was charged a rate of $which should have been $100.00, but was issued a refund of $which was sent from the corporate office he received it and then stated he should have had a refund for a higher amount I continued to respond with him via email and I requested that he contact me via phone so we can get to the bottom of his questions and help our customer out but at this point he would then state I did not respond to him fast enough and reported us to Revdex.com I copy of the email conversation is in our file I explained to the customer the contracts are month to month

Customer was notified to put a dispute of charges with his CC company because after days of his closed account we are unable to see charges, please simply dispute charge we have no way to refund unless its disputedcustomer was informed Fred C [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Hi, can you please send a breakdown of how I was charged? I paid upfront for the months from May to June and was charged + in April, then another in June ( I have the credit card bill to prove it)I can also send our email threads confirming our agreementThe April charges didn't even make sense: I just didn't check my bill to question itThen another in June came out of no whereI tried calling and left a message but no one called me back - this has been going on for months with no resolutionI have put in my due diligence to try to solve this with the businessBest, ***] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This response from the owner is unacceptable This is a bold and outright lieThe representatives with whom I spoke managed to find this transaction after the day time period he citesFurthermore, I am a businessman myself and know very well that records of customer credit card transactions do not disappear after daysOtherwise, Storage Fox would be unable to comply with state and federal tax regulations The owner’s lie aside, had this been the case, my calls should not have been ignored and unreturned within the first days after the fraudulent transaction occurred and they were notifiedThe business left me with no recourse during this time period I have been assured on two separate occasions that I would be reimbursed, only to be ignored once I followed up to inquire as to the status of my reimbursementI trusted Storage Fox would be reputable enough to keep their word and credit my account without necessitating my having to charge them with fraud At first, I tried to resolve this matter amicably with the business, trusting they would acknowledge the oversight and refund the chargeSeveral months into the process and countless unreturned calls and emails later, however, I realized the business was not cooperating and I needed to take matters into my own handsI contacted my credit card company at that time, but they informed me the charge had occurred too long ago and they were no longer able to assist me — As such, it is imperative that Storage Fox assume responsibility for their error and the refund the fraudulent charge of $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Hi *** ***I have spoken extensively to MsAlicia D***, please contact her directly and provide a bill pleaseI should not searching for your paperwork or calling more staff for an already time-intensive experienceI had extensive emails with Alicia indicating that I paid upfront months, there should be not any vacation notice needed as my dates were paid upfront and set - please see attachedBest,
***
]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** *** ***

Dear Sir
in your contract you must give days notice before end of month and close out your account when you first moved in you where prorated until end of month then next months rentthen on 1st you are charged again rent, you are not entitled to a refundPlease contact office directly at *** *** and speak to manager Alicia. I have asked you to contact office timesAlso please read your contract the vacate policy and monthly rent policy will all be on contract.
Fred

The business has responded Please see below:
Customer Moved in on Nov *** so he paid a prorate for Nov $then Customer Received% off months rent Dec, Jan and Febthe
original rent for months was $plus a $adm fee and Prorate $total of $the customer paid only $so he was charged correctnext we have in our contract that we require a day vacate notice(certified mail) before the month ends for your last monthwe have the customer Initial next to the policy on the contract and then sign the contractthis customer did not give proper notice , so on Feb *** I spoke to customer and I agree to charge him only 50% for March, and he accept the agreement, spoke to customer again today 2/** and I explain to him he has to pay the rent for march before the *** of march to avoid late fee, he told me he would pay this week an dhe said he will Vacate at the end of Marchia sked why did you send something to Revdex.com he said he sent it before we spoke and c ame to a resolutionThis Matter is resolved

On July *** *** *** rented storage units, signed contracts and on Sept *** she closed of the rooms, keeping unit #*** she was unable to pay rent so she had a agency contact us that they would pay a couple months rent for her on Dec * her rent was never paid, she
received late notices and finally paid her outstanding bill on Dec ** 2014, Once a customer becomes late for non payment they loose the insurance unit they renew and pay the policywhen she paid on Dec *** she never paid for Insurance al she paid for was rent and her late fees, during these last months customers and staff have noticed she had food in her unit she was asked times that food is not allowed in your unit, on March * I noticed the food my self, and I asked her to please vacate her space that she is going against the policy and contractI sent her a email telling her that we would not charge her any rent for April but she needed to vacate before the month of April was over, she responded that she was going to vacate before end of month Marchwe have not charged her any thing but her rent and fees that he hadmost of the time she had a agency paying here rent, at one point she asked if the agency payed up a couple of months rent would we refund the rent to her if she vacated, we responded with we refund the person who pays the rent (The Agency)not the customer Please contact me if you need anything.*** *** ***

As per signed contract customer must give cert mail days notice before end of month vacating, when customer called in on the *** he was reminded that the Motorcycle unit he rented and signed for had to have correct days notice and that he would be charged for next months
rentI will attach the signed contract and the signed customer service form that both states the day notice is required before the end of the month

The vacate policy has been in effect for 2 years posted at the office and posted around the property also at no time did the customer complain the truck in question is a old beat up repainted party bus that is working illegally in the state of New York without commercials plates. I will attach all...

signs that are posted about the vacate policy. At no time did I ever tell the customer he can vacate at any time without notice.

Our Access hours to our building is and always was since we open the building Mon-Wen 7am-7pm and Thurs- Sat 7am-8pm and Sunday 8am-5Pm, we do have a service of 24 hour access but that is a charge of $30 monthly extra. and we offer this only to businesses that need 24 hour access, we don not want...

people hanging around our property after hours. 
If A customer has a issue and needs the 24 hour access for 1 time we will allow this as a courtesy.
 
Building Access hours And Store Access Hours are clearly posted at Office Entrance and Building Entrance also the Gate Entrance.
 
Also our contracts are all month to month so if the customer is not happy with service they are more then welcome to close the account!
 
Fred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Hi, can you please send a breakdown of how I was charged? I paid upfront for the 1.5 months from May to June and was charged 47 + 174 in April, then another 200 in June ( I have the credit card bill to prove it). I can also send our email threads confirming our agreement. The April charges didn't even make sense: I just didn't check my bill to question it. Then another 200 in June came out of no where. I tried calling and left a message but no one called me back - this has been going on for 3 months with no resolution. I have put in my due diligence to try to solve this with the business. Best, [redacted]]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer was notified to put a dispute of charges with his CC company because after 30 days of his closed account we are unable to see charges, please simply dispute charge we have no way to refund unless its disputed. customer was informed.
 
Fred  C[redacted]

Good Evening
The following customer was offered a car rental at a month to month contract. The customer was also given a discounted rate from $200.00 monthly to $100.00
$20.00 admin fee one time fee
$100.00 Monthly rate and was explained on a email thread, which  I have...

that the contract is month to month he moved in May and moved out in Junes rent in error was charged a rate of $200.00 which should have been $100.00, but was issued a refund of $100.00 which was sent from the corporate office he received it and then stated he should have had a refund for a higher amount I continued to respond with him via email and I requested that he contact me via phone so we can get to the bottom of his questions and help our customer out but at this point he  would then state I did not respond to him fast enough and  reported us to Revdex.com I copy of the email conversation is in our file I explained to the customer the contracts are month to month.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response from the owner is unacceptable. 
 
1. This is a bold and outright lie. The representatives with whom I spoke managed to find this transaction after the 30 day time period he cites. Furthermore, I am a businessman myself and know very well that records of customer credit card transactions do not disappear after 30 days. Otherwise, Storage Fox would be unable to comply with state and federal tax regulations. 
 
2. The owner’s lie aside, had this been the case, my calls should not have been ignored and unreturned within the first 30 days after the fraudulent transaction occurred and they were notified. The business left me with no recourse during this time period.
 
3. I have been assured on two separate occasions that I would be reimbursed, only to be ignored once I followed up to inquire as to the status of my reimbursement. I trusted Storage Fox would be reputable enough to keep their word and credit my account without necessitating my having to charge them with fraud.
 
4. At first, I tried to resolve this matter amicably with the business, trusting they would acknowledge the oversight and refund the charge. Several months into the process and countless unreturned calls and emails later, however, I realized the business was not cooperating and I needed to take matters into my own hands. I contacted my credit card company at that time, but they informed me the charge had occurred too long ago and they were no longer able to assist me.
 
— As such, it is imperative that Storage Fox assume responsibility for their error and the refund the fraudulent charge of $77.49.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: This is regarding an issue that I spoke to someone about on May ** at approximately 4:43PM. I used the storage services from Yonkers Self-Storage from August ** of last year to April * of this year, without much issue. Earlier this year, I had moved into a new apartment and was in the process of slowly removing things from the storage unit and even changed my mind about leaving the unit, and opting instead for a smaller unit in March. Then on March [redacted], a 10 day notification before the [redacted] of March, I made a phone call stating that I wished to leave the unit completely. The person on the phone said they could not process my request on the computer because THE SYSTEM WAS DOWN and PROMISED to leave a note to process it the next day. This note was to state that I wished to vacate at the end of MARCH. Something came up for me that prevented me from making the move in time, when I notified someone of my change of plans, they could not find the statement, but because of the change in plans I was going to pay for the month of April, anyway. I didn't mind, as it was understood that I had to pay for the month. I REMOVED everything from the unit on April *th. I SPOKE TO SOMEONE AT THE COUNTER THAT DAY and told them that my situation AND I GAVE MORE THAN 10 DAYS NOTICE THAT I WISHED TO NO LONGER BE BILLED AND WAS VACATING. I ASKED MORE THAN ONCE IF I WAS GOING TO BE CONTINUED TO BE CHARGED. They assured me that I would no longer be charged after I had given them the key to my unit. I'll admit I did not ask for a receipt, but I AM UPSET BECAUSE THE REPRESENTATIVE APPARENTLY DID NOT LOG MY VACATING THE UNIT AND DID NOT PRINT OUT A CONFIRMATION THAT I WAS CANCELING. I now find that I have a charge on May [redacted] from Yonkers Self-Storage Unit and feel it is very unfair for me to be charged this. I request that I fully be refunded the amount charged. With all the cameras on-site, surely there must be footage of me at the facility would confirm that APRIL *th was the last day that I ever set foot there and that I DID SPEAK TO SOMEONE and it's not my imagination. I've tried to resolve this matter peacefully, but was told that all they could do was remove my name from their charge list and that I would no longer be charged. FURTHERMORE, my billings, since moving have been inconsistent. I switched to a smaller unit at the end of February because I had by then, removed enough items from the unit to no longer justify the larger one. I was billed $43.99 on March *th for this. Then on April [redacted], a day before I left, I was billed for $49.99. Now I find out that I have been charged for May [redacted] for $49.99 and again on May [redacted] for $58.**. THAT IS TWICE THAT I HAVE BEEN CHARGED IN ONE MONTH! Why am I charged double and why am is it not explained to me? No one called to even ask me why I didn't have a lock on a unit that I no longer had anything inside. I would like to be refunded the full amount of $108.20 This is unsatisfactory customer service and it makes me feel like the company was out to get my money. I'm not made of money. SincerelyDesired Settlement: I would like a refund for the extra charges made in the month of May in the amount of $108.20 and for there to be a future policy at this company for them to issue cancellation receipts so that no one ever experience this again. This is ridiculous.

Review: I am a former customer of Yonkers Self Storage. I am having an issue because I wanted to cancel my storage membership with them. I called on a Friday to cancel and was told that I would receive a call back to proceed with the cancellation. I didn't get a call back so I called but the office was closed. The next day I was charged for the amount of the next month. I went to the office to see if.l they could reimburse me and I was told no. I expressed my thought of canceling and was told by Ramon that since I was already charged for the month that I should wait till the next month to cancel so that I wouldn't be charged a cancellation fee which I agreed to. He said to make things easier on me that I should fill out the cancellation form so I don't have to go back when I do decide to cancel but that my membership will stay open till I call back to make it official. Today November ** I checked my bank account and noticed I got charged $119 from Yonkers self storage. I called their office once again and was told my Ramon that it was a cancellation fee because of the form I had filled out. I expressed to him my confusion because he had told me otherwise that I wouldn't get a cancellation fee and that it would not be canceled till I called back which I hadn't. As a result of them charging me I was also charged an overdraft fee from my [redacted] bank. I called them to disputed the payment I hadn't authorized and was told there was nothing that could be done. This is a huge inconvenience because I have children and the little money that I had in my account was to get by the rest of the week u until pay day and now I have nothin in my account plus another $34 insufficient funds fee. I would like for them to be notified and for this to be disputed so I can get my money back and cancel on the first of December so j don't get a cancellation fee.Desired Settlement: I would like a full refund of the cancellation fee I never authorized as well as the $34 insufficient funds fee that obtained from my bank

Business

Response:

As per signed contract customer must give cert mail 10 days notice before end of month vacating, when customer called in on the [redacted] he was reminded that the Motorcycle unit he rented and signed for had to have correct 10 days notice and that he would be charged for next months rent. I will attach the signed contract and the signed customer service form that both states the 10 day notice is required before the end of the month.

Review: I have a month to month lease for a parking spot. there was damage to my vehicle that they didn't want to help me find who was responsible when they have cameras at property. I called them to terminate my parking and I vacated my vehicle from their property a week before the first of the month. After I cancelled and vacated they immediately charged my credit card for the following month. I reached out to them they said they never received a 10 day written notice so I have to keep paying even though I did give them notice. I went to their business to resolve issue. I showed them my contract where it doesn't state anything about 10 day written notice and I was one of the first customers when they opened business and [redacted] told me all I had to do was stop paying and move vehicle whenever I wanted to vacate. They said they changed policy. I told them I was suppose to be made aware of any changes in policy. They said they can change policy whenever they want without notice.Desired Settlement: I want them to refund my credit card for Aprils rent.

Business

Response:

The vacate policy has been in effect for 2 years posted at the office and posted around the property also at no time did the customer complain the truck in question is a old beat up repainted party bus that is working illegally in the state of New York without commercials plates. I will attach all signs that are posted about the vacate policy. At no time did I ever tell the customer he can vacate at any time without notice.

Review: I signed up to this storage unit and was promised a full %50 off for 3 Months. When I first signed they over charged me and instead of returning my money they just offered me a lock explaining to me that it would be to much of a process. Then came the second month in which still I was supposed to receive the 50% off, instead the card I use to pay my bills was charged the full price causing me to be late on my other bills due to funds not being in the card. I called the storage unit and all they could tell me was there was a glitch on the system. But when I checked the reviews online apparently I was not the only once that has had this issue in the past. On the beginning of the month I was told I would be refunded within 15 days 16 Days later I checked my account and there was no sign of my money. I called the storage unit and they gave me an offer (Keep in mind my money was already supposed to be re founded), They said they can apply the refund to the next month instead of giving me my money back so I was lied to in the beginning of the month. I was told I would be refunded but they never kept their end of the deal which breaks the contract. I was also told that I have to give a notice on the [redacted] of the month if I wanted to vacate but the month of February has 28 days so they told me I have to cancel 10 days before the end of the month but they wont allow me to they said I have to pay another month.Desired Settlement: I just want to cancel and vacate. I want nothing to do with this place.

Business

Response:

The business has responded. Please see below:Customer Moved in on Nov [redacted] so he paid a prorate for Nov $11.20 then Customer Received50 % off 3 months rent Dec, Jan and Feb. the original rent for 3 months was $479.97 plus a $20 adm fee . and Prorate $11.20 total of $511.17 the customer paid only $271.18 so he was charged correct. next we have in our contract that we require a 10 day vacate notice(certified mail) before the month ends for your last month. we have the customer Initial next to the policy on the contract and then sign the contract. this customer did not give proper notice , so on Feb [redacted] I spoke to customer and I agree to charge him only 50% for March, and he accept the agreement, spoke to customer again today 2/** and I explain to him he has to pay the rent for march before the [redacted] of march to avoid late fee, he told me he would pay this week an dhe said he will Vacate at the end of March. ia sked why did you send something to Revdex.com he said he sent it before we spoke and c ame to a resolution. This Matter is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,