The Street, Inc.

Review: in February of 2014 I phoned to cancel recurring subscription with The Street. On 6/**/2014 I noticed a charge on my credit card for 474.95 made on 5/**/14. I phoned The Street and spoke with Representative [redacted] who said it was not possible to reverse the charges under any circumstances. She claimed to have no record of my cancellation from February. She refused to let me speak with a [redacted]. Instead of a refund, she offered to charge me a reduced rate of 199.99 instead of the 474.95.Desired Settlement: I would like the charges reversed in full and cancel my subscription

Business

Response:

Hello [redacted],

This email is to advise you that the dispute for [redacted] has been resolved. The online subscription has been cancelled, and the fee fully refunded. Have a nice day.

Regards,

For additional support please look over our Frequently Asked Questions on the site:

For any questions on our terms of use please refer to the following:

Review: Last year (Jan 2013) I renewed my subscription to TheStreet's Action Alert Plus product. When I renewed, I instructed the customer service representative that I did not want to be automatically billed via the phone which aligns to their user agreement:

"Your subscription will continue for the period referenced during registration (the "term"), and renew automatically at the end of the Term, unless you notify us of your decision not to renew your subscription by calling our Customer Service Department by telephone at ###-###-#### Monday through Friday between the hours of 8:00 a.m. and 6:00 p.m. ET. You may not notify us of a decision not to renew your subscription by any other means (such as by sending a request via email, postal mail or by calling any other phone number)."

I did this and to my surprise, I was recently billed $399.95 on January **, 2014. As soon as I saw this charge I immediately called to have it corrected. They refused to fix their mistake. I have called several times over the past 2 months but no one at the company will assist me.Desired Settlement: I would like $399.95 refunded to my account.

Consumer

Response:

Yes I did. January 2013 I called and requested to not be auto billed.

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Review: TheStreet.com processed an auto-renewal of a previous service without my authorization to do so. They charged my credit card which they had on file from a previous purchase. As soon as I was notified by my credit card company of the charge I called TheStreet to immediately dispute the charge and request that the renewal be reversed and refunded. They said that a manager would contact me in 24 hours and a week went by with no call back. I called them back and they said they do not honor cancellations once they have already charged the card and the best they could do is not auto-renew again in a year. I had not been using the service for months prior to this and no longer even used the email address associated with the service. They said they notified me via email that they were auto-renewing, but despite that email address no longer working and I suspect bouncing back to them, they still auto-renewed the service anyways. The service is email-based and so it also means that I had not been getting the emails associated with the service, nor the notice of renewal or any subsequent emails regarding the auto-renewed service. Since I notified them immediately upon charging my card and have not received any of the emails associated with the service I do not feel there is any reason that they can't cancel it as I received no benefit of it. I further see no reason why they cannot cancel it now and refund my payment like most any other subscription service as I have not received anything from them yet and I do not wish to.Desired Settlement: I would like for them to cancel my subscription and refund the charge back to my credit card.

Business

Response:

Dear [redacted]:

This letter is in response to your letter dated July **, 2013 regarding a complaint by consumer [redacted].

TheStreet, Inc. ("TheStreet") values its customers and their satisfaction with our subscription services. [redacted] 's subscription to our Actions Alerts Plus service, which was originally purchased on July **, 2012, was automatically renewed on July **, 2013, pursuant to TheStreet's Terms of Use. TheStreet's Terms of Use clearly and specifically state that all monthly and annual subscriptions will be automatically renewed unless the user contacts TheStreet's Customer Service by phone Monday through Friday between the hours of 8 a.m. and 6 p.m. ET, to cancel their subscription prior to the date of renewal. [redacted], however, did not contact TheStreet's Customer Service with regard to this matter until after the renewal date.

TheStreet stands by its policies, which are clearly set forth in our Terms of Use, easily accessible on our website and which all new subscribers are prompted to read prior to entering their personal information. Nevertheless, TheStreet has issued [redacted] a full refund of $449.95 for his Actions Alerts Plus subscription, satisfying his request in full. Please find a copy of confirmation of the $449.95 credit which was credited to [redacted]'s credit card attached as Exhibit A.

This response in no way constitutes an admission or concurrence with the statements set forth in [redacted]'s complaint. TheStreet aims to provide the highest levels of customer service and we continuously strive to provide our customers with superior products and service. We appreciate your notification.

Review: In January 2014 I signed up for one of The Street's premium services for $399.95. It provides tips and investment advice and is associated with [redacted] (of Mad Money). I assumed it was a credible company. I ended up not using the service at all. I did not have time to utilize all of the advice and I did not find the information particularly useful for my needs. On January **, 2015 I noticed that another $399.95 was charged to my card. I called customer service on Jan ** to find out why and they said I was automatically renewed for a new year. They said they had sent me an email 30 days prior advising me that my card would be charged. I do not recall receiving this email. They said perhaps this email went to my spam folder. When I asked them to forward me proof that this email had been sent, they said they could not do so. For a charge of this significance, I feel they need to CALL ME or send me a letter. An email is not sufficient when it can be so easily lost in the hundreds of emails I receive in a week. I asked to speak with a [redacted] and I was informed (on 1/**) that someone would call me by Tues (2/*). As of today (2/*), no one had called me. So I called them back. I spoke to another customer service representative and he said the best he could do for me is to credit half of the fee back. He said I was supposed to have called back before my one year was up.

The Street may feel like they may have their technical bases covered. 'You should have read the fine print.' But this borders on fraud. To charge $399.95 based on something I supposedly agreed to a year go, and then an email that I supposedly received (that I do not have a record of), and then when I call you one day after the due date, you won't honor the cancellation? And you tell me that you'll have a [redacted] call me back, but 6 days later, no follow up, I have to chase you?

-[redacted]Desired Settlement: I am requesting a full refund of my $399.95 and a cancellation of my subscription services. And you should think about a more transparent way of doing business. I enjoy [redacted]'s show and books and materials but I am disappointed that he is associated with a service that handles business in that manner.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had signed up for a trial subscription to Action Alert with [redacted]and at the time I saw no official date to cancel. On Dec ** I attempted a call to them to cancel before the trial ended but has a busy signal and I was not able to access internet during my travel back to my residence. After arriving home I then called and left my cancellation on voice mail and e-mailed to cancel my subscription. They charged my American Express $299.95 for one month of service for January. On Jan [redacted]I called and they said they could not give me credit once they billed me ahead of the service. This is not right!Desired Settlement: They need to credit my American Express for the $299.95 for a service that had not started. Nothing about this was in the original e-mail regarding a 3pm Dec ** deadline when the service was still in effect to the end of the month.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding TECH REP has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On January [redacted], 2014 The Street automatically withdrew $431.95 from my credit card without my authorization. I was never notified that this charge was going to take place. When I contacted them to have my subscription immediately canceled and the fee refunded, they refused to cancel the subscription and refund the money.Desired Settlement: I am requesting a full refund or a refund on a pro rated basis based on the date I requested the immediate cancelation.

Review: I subscribed last year for this service. The company billed my credit card without my knowledge for another years services and will not refund either in total or prorated.Desired Settlement: Pro rated Refund

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Per our records, the above customer contacted Customer Support on 01/**/2014. After speaking to our representative, he said he would prefer to have control over his renewals, and not be on auto-renew going forward. He told the representative he does not want to go beyond this paid term, referring to 01/**/2014 thru 01/**/2015.

Regards,

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Review: Other than Mr Jim C[redacted]s books I never agreed to any news letter other than the free one from C[redacted]. I didn't agree to any paid subscription. Never did I agree to a, one time payment for news letters. Clifford L[redacted] (office supervisor) said I signed up for a package of 6. Never intentionally. Was able to cancel for 2015. Also consider this a formal complaining about their sales practices to bill me without my knowledge for the amount of $995.95 for both 2014 and 2015. Talked to Clifford L[redacted] this am , located at:Member Services #[redacted] When I asked him for his bosses name and number he responded with not available to talk with. I asked for the Bosses address and he gave me his #[redacted] address. Anything over 90 days is non refundable. This may be true but this Company is operating under the licence of Jim C[redacted] and Mr c[redacted] personally advertises at "The Street. Com" I respect Jim C[redacted] and feel he needs to be made aware of What I feel is fraudulent practices. I was first made aware of this matter when my wife looked over the [redacted] account this am.Desired Settlement: Refund of $995.95 for FY 2014 and notification of this issue to Mr Jim C[redacted]. Mr Clifford L[redacted] will not resolve this mater. I feel Revdex.com has to make contact at a higher level of management.

Business

Response:

Dear Mediator [redacted]:This letter is in response to your letter dated July 28, 2015, regarding a complaintby consumer [redacted].TheStreet, Inc. (“TheStreet”) values its customers and their satisfaction with oursubscription services and always look into working directly with our customersto resolve any dissatisfaction. According to our records, [redacted] had beena subscriber our newsletter product, Real Money Pro Portfolio (“RMPP”), since 2014. [redacted] originally signed up for a 14-day free trial on June *, 2014, which converted to a full subscription, after the trial period, on June **, 2014. The total cost, after the trialperiod, was $999.95 for a one year membership to RMPP, with an automatic renewalprovision for yearly membership.On June **, 2015, [redacted] was charged for the renewal to RMPP. Shortly after,he called to cancel. TheStreet’s Terms of Use, which all new subscribers areprompted to read prior to entering their personal information, state that auser’s subscription will continue for the period referenced during registration(the “Term”), and renew automatically at the end of the Term unless the user callsTheStreet’s Customer Service Department 60 days prior to the end of the Termand inform us of their decision not to renew.[redacted], called after the renewal date to state he wanted to terminate. Despiteour terms that a customer call 60 days prior, we processed a refund on July **,2015. At that point [redacted] also requested a refund for previous year.However, when we looked into his account we saw that [redacted], has activelyand consistently used his account into RMPP since June 2014 (See attachment).Since [redacted] had used the product regularly, we refused to refund him. Weexplained that since he had used the product we would not refund him for thatyear. We understand this was not agreeable to [redacted]. However, we cannot in goodbusiness practice refund for a service that was clearly used for a full year.We stand by our decision to only refund [redacted] for the charge of June **,2015, but not the previous year.This response in no way constitutes an admission or concurrence with the statementsset forth in [redacted]’s complaint. TheStreet aims to provide the highestlevels of customer service and we continuously strive to provide our customerswith superior products and service. Weappreciate your notification.If you have any further questions, please do not hesitate to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The street .com didn't agree to refund my 2014 payment for services not agreed to. Their attachment isn't defined enough to mean anything to me. Once again I did not agree to pay for any news letter in 2014. I was sent what I assumed were free "Jim C[redacted]" alerts by way of E-Mails. Other than a direct billing to my [redacted] card I had no notification of the billed amount as stated in my complain.

Sincerely,

Business

Response:

This letter is in response to the letter dated August **, 2015, regarding a complaint by consumer [redacted].As we have stated previously, [redacted] subscribed to our Real Money Pro Portfolio newsletter by signing up for a 14-day free trial on June *, 2014. At the time of signing up for the free trial, it is clearly stated that the newsletter is free only for the first 14 days (see attachments). After the trial period, if the customer does not cancel, the trial rolls over to a year subscription and the total cost of the newsletter is charged to the credit card provided, which is clearly stated (see attachments). At the time of signing up for the 14-day trial, the customer is asked to enter their credit card information for billing after the trial period, which again at that point it is may clear that it is a free trial for 14 days only and if they do not cancel they will be charged for the year subscription.(see attachments). We realize that this is not satisfactory to [redacted], as he wishes a fullrefund. However, after looking into the matter internally, we are satisfiedthat it was made clear he was signing up for a trial period as advertised, andit was explained that after the 14-day trial, if consumer did not cancel, hewould be billed for a year subscription. [We would also like to point out thatat the time of billing, for the one year subscription, he had 30 days to canceland he did not.]We stand by our decision. If you have any further questions, please do not hesitate to contactme.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My original complaint and both responses stands as stated. The Street.com is using unorthodox methods of scamming the public and at no time would I have agreed to a one time payment of $999.95 for any newsletter. I have no idea what my options are at this time, but I do feel the public should be make aware of their sales methods through your publication. All I did was purchase a book from them and refused all other offers proposed by them. I have never seen the advertisement they attached to "Message from Business" . Additionally in the attached add nowhere did it mention the one time fee of $999.95 In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The company is using my credit card for unwanted services. I have never provided them with my credit card number. I called to resolve the matter and they the hung up the phone.Desired Settlement: I would like a refund for unauthorized funds taken from my credit card for $874.90.

Business

Response:

Hello [redacted],

This email is to advise you that the dispute for [redacted] has been resolved. The full amount of $474.95, which is the most recent fee charged on 10/**/2014, will be refunded back to the [redacted] ending [redacted] within 2-4 business days. A confirmation email has also been sent to [redacted] Thank you. Have a nice day.

Regards,

Review: I had previously requested a termination of my subscription. I was told the subscription would not renew. On 9/**/2013 The street.com withdrew $399.95 from my account as a renewal.. I called many times, finally, [redacted] said he would Refund 100.00. And mark my account not to renew again!!! That is what I was told last time... I want the full $399.95 back, and a letter signed that I will not be billed again next year. The only thing I can think of to do is to change My bank account to keep there people out of it.Desired Settlement: A letter stating that my account will no be charged again ever!!

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Our records do not show a request by [redacted] to not be renewed on 09/**/2013. We do show he called Customer Support on 11/**/2013, and was advised by the representative that we could only set his account to not renew per the Terms of Use & cancellation Policy. As for a confirmation showing that he would no longer be billed, one was emailed to him automatically on 11/**/2013, as soon as the representative cancelled the auto-renew feature.

Regards,

Review: I personally signed up for what I thought was only the stocks under $10 portfolio newsletter, which later I was told was the full suite of newsletters. The original intent of my registration was to garner knowledge to create two $500 balanced portfolios for use by each of my charity's (see [redacted]) two award winners this year, towards post high school education. I was charged $199.95 for the full suite of newsletters, which I mistook as as the annual charge for the one newletter.... and was shocked when I was again billed $199.95 the following month. I phoned customer service, explained the misleading registration process, the actual use of the newsletter I desired, and compelled the CSR to consider the absolutely ridiculous notion that I would knowingly handicap a charitable portfolio 20% monthly for stock advice. The CSR was unwilling to consider that I would NEVER intentionally take on the losing battle of taking a 20% hit to the portfolio's bottom line in the form of investment advice costs, much less MONTHLY. It is disgraceful that nothing was offered by the CSR other than "retention of use of the newsletters for the duration of a year without further billing." Consider that, from an investment advice website... "we'll make you feel better by providing you this service at only a 40% handicap to your charity's portfolio." I filed a chargeback claim with [redacted], which was blockaded by TheStreet, citing the terms and conditions agreed to (on a secondary page, linked to in an insignificant sized font, positioned well below the 4x4" display sized golden seal stating 30 day money back guarantee.)Desired Settlement: The Street provides a full refund of $399.90 for the "service" which was cancelled within 30 days of first being billed.

Business

Response:

Hello [redacted],

This email is to advise you that the dispute for [redacted] has been resolved. The full amount of $399.90 will be refunded back to his Visa card ending [redacted] within 2-4 business days.

TheStreet Customer Support Team

###-###-#### or ###-###-####

Mon - Fri

8 am to 6 pm ET

Review: The [redacted] uses my office phone number for their credit card charges. Therefore, whenever a client of theirs has a complaint, they call my office. This has been going on for years and I cannot stand to take their phone calls any longer. I have been in touch with them several times with no results. I cannot imagine how this can happen.Desired Settlement: I want them to contact their credit card companies and have THEIR phone number on the credit card bills and not MINE.

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Review: About a year ago I subscribed to thestreet.com- turned out the service was inferior thus never used it.

As I check my [redacted] charges weekly, I saw on Oct. [redacted] this site charged my card $217.10 on Oct. [redacted]. Of course I called them immediately to refute the charge as I did not renew the service nor was I notified in advance of any renewal coming up. As I understand it this practice of charging one's card is called 'slamming' and it is not legal. I spoke with them on October [redacted] and they said that they would "cancel my renewal" but not refund me the $217.10 charged bc that is their policy. I called again to speak with a manager as this is pure fraud but they hung up on me. Not having any other recourse I called [redacted] and have issued a dispute.

THESTREET.COM

[redacted] Category: Merchandise & Supplies - Mail OrderDesired Settlement: I would like a confirmation of refund and that they be issued a warning that slamming (which is what I believe this is called) is illegal.

Business

Response:

Hello,We responded to the Revdex.com complaint 10/**/15 advising the customer has been refunded in full and sent a confirmation email correspondence advising. Please advise is there is any additional information needed.

Review: Greetings,

In 2013, I purchased a TheStreet.com investing service. To begin with, when I signed up the various subscriptions were so confusing that I ended up signing up for everything they offered and didn't even realize I had done so. Upon seeing the bill and calling, this was corrected to a one year subscription to two of their services. Now, last month I was billed 399.00 to my [redacted] card which I also had called both before and after the renewal time to advise that I was going back to school, had no time for investing, nor had the money since it was going toward school. After the charch processed, and I found it on my statement I called last week the [redacted] kindly agreed to refund my money. I called again today to check on this status and neither or my calls were in their database. My refund was denied.

I explained that I did not ever authorize or understand a yearly auto-renewal subscription. I do not want the service and I want my money back. This was denied.Desired Settlement: At this point, I would like the full credit returned to my card and all future subscriptions ceased immediately.

Business

Response:

To Whom it may concern, As of 11/**/2014, a credit for the full amount of $399.95 was processed. [redacted] card ending [redacted] will be credited in full. Chargeback/Reversals could take up to 45 business days. Have a nice day. Regards, [redacted] TheStreet Customer Support Team ###-###-#### or ###-###-#### Mon - Fri 8 am to 6 pm ET

Review: I signed up for the service Action Alerts Plus at the end of 2012. I unfortunately gave them my credit card number.

On Dec *, 2013 a new charge for 2013-2014 posted for 399.95.

I called the company, asked them to prorate and refund at least 11 months of unused subscription - all "product" is delivered over the internet - no actual goods.

The company says it is policy never to refund.

My experience is reputable companies do not hold an unwilling purchaser hostage - they will only charge for the amount usedDesired Settlement: I would like my card to be credited with the unused amount of this "subscription". I will never again do business with anyone who acts like this.

Shame on me for not giving terms and conditions to my lawyer.

Business

Response:

Our records indicate that [redacted] has been a subscriber with The Street since 12/**/2011, and his subscription has always renewed on its anniversary date. [redacted] contacted Customer Support on 01/**/2014, and he was advised by a [redacted] that per The Terms of Use & Cancellation Policy that his subscription would be set to not renew going forward, and that there are no pro-rated credits on subscription fees.

Regards,

TheStreet Customer Support Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Any legitimate business would certainly refund a years worth of electronic subscription, which was paid in advance.

A WORD TO ANYONE CONSIDERING SUBSCRIBING.

WHATEVER YOU DO, DO NOT LET THE STREET.COM/[redacted] KEEP ONE OF YOUR CREDIT CARDS ON FILE - IT WILL COST YOU DEARLY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In May, 2011 I subscribed to Action Alerts Plus (AAP) for one year. Without advance notification The Street charged my credit card for $399.95 in May, 2012, $399.95 in May, 2013 and $474.95 in May, 2014. Unfortunately I did not notice the charges in 2012 or 2013. Please note that I had become disenchanted with the service during 2011 and stopped all self-directed stock trading early in 2012, so I would have had no use for the service after the first year subscription was over. However I did notice the charge in 2014 a few days after it had been placed on my card and immediately called The Street to cancel the subscription. They refused to cancel the subscription and offered only to reduce the subscription cost to $199.95, agreeing to refund $275.00 to my credit card, which they did. I have thoroughly researched my e-mail logs and find that there is no communication from The Street regarding my account save for the single e-mail they sent on 5/**/2011 through the date I raised the dispute with them. They have never sent me any kind of notice that they were going to renew my subscription. They never have sent me any kind of notice that they did in fact renew my subscription. Their terms and conditions, which I cannot remember agreeing to, state that subscriptions must be cancelled prior to the auto-renewal date by making a phone call to ###-###-####. They do not provide a means to cancel the subscription on their web site. They do not permit cancellations via e-mail. They in fact refuse to accept cancellations made in writing.

They also never contacted me to obtain a revised expiration date for the credit card originally used, which expired in November, 2011. At this point in time I do not know if they simply advanced the expiration date by 3 years and took a shot, or if the credit card company provided updated card information. Either way, I was not given notice of this taking place.

It seems clear that The Street has done everything possible to obfuscate the fact that they are doing automatic renewals of subscriptions. While this may be legal (I really don't. know if their practices have been challenged in a court of law) it is certainly not ethical.Desired Settlement: I am seeking a full refund of $399.95 for the 2012 renewal, $399.95 for the 2013 renewal and $474.95 for the 2014 renewal. The total refund sought is thus $1,274.85. The Street has already posted a credit of $275.00 for the 2014 renewal leaving a balance of $999.85.

I also seek a clear, written communication in which The Street states that they will make no further charges to my credit card.

Finally, I request that The Street change their practices in the following ways:

1. Allow subscription cancellations via their web site, by e-mail communication or by any other form of written communication.

2. Provide a clear, written advance notice that they are about to make a charge for an auto-renewal.

3. Provide a clear, written notification that they have in fact renewed a subscription.

4. Stop making charges on expired credit cards without the cardholder's expressed authorization in the form of either a different credit card number or an updated expiration date provided by the cardholder.

Business

Response:

Hello [redacted] has had an annual subscription with us since 05/**/2011. His subscription has renewed on the same anniversary date every year. Upon signing up for the subscription, [redacted] was advised that all subscriptions renew automatically on their anniversary date. These “Terms of Use” were sent to him upon signing up, and are available on our website:

In addition, there is a courtesy reminder email notification sent within 30 days of each renewal date advising the customer to call if he does not wish to be renewed for the next year. As [redacted] stated, he was credited $275 on 06/**/2014 to bring his rate down to the lowest one we offer for that particular subscription. I will go ahead & grant him the remaining credit of 199.95, thus refunding him the full amount for the fee billed on 06/**/2014. As for a refund for 2012 & 2013, unfortunately those fees are non-refundable at this point.

Regards,

For additional support please look over our Frequently Asked Questions on the site:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I appreciate and accept The Street's agreement to refund the remaining balance of $199.95 for the charge made to my credit card on May **, 2014, I do not accept the idea that they cannot make a refund for the charges made in 2012 and 2013. Although The Street contends that they send a 30 day courtesy notice in advance of the annual renewal, there is absolutely NO evidence that they have in fact sent me advance renewal notices in 2012, 2013 and 2014. A copy of all emails from and to [redacted] is attached. You will see that the ONLY communication from The Street prior to June *, 2014 was the original acknowledgement of the initial subscription on May **, 2011. The Street continues to assert that they provide these advance courtesy notices, but in fact I received no such notices. In fact numerous other complaints filed with the Revdex.com advise that they have not received these supposed notices. The whole idea that the subscriber has to make a phone call during limited hours to cancel the service is totally at odds with the idea that even an e-mail advance notice is sufficient. What if the e-mail address that The Street is using has been abandoned. Well of course they will continue to merrily charge the unsuspecting customer. The Street needs to change their practices!

I expect refunds of $399.95 for each of the charges made in 2012 and 2013 AND ALL of the practice changes outlined in my original complaint need to be implemented.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This letter is in response to your letter dated July *, 2014 regarding a complaint by consumer [redacted].

TheStreet, Inc. (“TheStreet”) values its customers and their satisfaction with our subscription services. [redacted] purchased a yearly subscription to our Actions Alert Plus (AAP) service on May **, 2011. Pursuant to our Terms of Use, which all new subscribers are prompted to read prior to entering their personal information and signing up to our services, [redacted]’s subscription was automatically renewed each year on May **, until he canceled. Our Terms of Use clearly state that annual subscriptions are automatically renewed until the user contacts TheStreet’s Customer Service department by phone Monday through Friday between the hours of 8 a.m. and 6 p.m. ET. TheStreet does not offer a method of cancelling one’s subscription by email to assure that when canceling there are no mistakes made, and it is clear to both parties that the subscription is canceled. Customers do not have to wait until they receive their notice of auto-renewal, which is sent out 30 days prior to the renewal date, in order to cancel their subscriptions or auto-renewal. Additionally our Terms of Use are made available on the homepage of our website [redacted] and specifically on [redacted].

Contrary to [redacted]’s complaint, our records show that he accessed his account on several occasions prior to March **, 2013—the last time [redacted] logged into his account. Since there was activity prior to that date, we assert that during the time he was still able to log into his account he was aware the account was active. He did not; however, during that time call customer service and cancel his subscription.

At [redacted]’s request his subscription has been cancelled. We have refunded the $474.95 for the 2014 auto-renewal in full. Additionally, because we value our customer’s satisfaction with our services, we agree to a full refund of [redacted]’s account for 2012 and 2013. He has been credited $399.95 for each of 2012 and 2013, despite his use of the services. The total refunded to [redacted] is $1,274.85.

This response in no way constitutes an admission or concurrence with the statements set forth in [redacted]’s complaint. TheStreet stands by its Terms of Use and its cancellation policy easily accessible on our website and made available to customers prior to signing up with one of our services.

TheStreet aims to provide the highest levels of customer service and we continuously strive to provide our customers with superior products and service. We appreciate your notification.

If you have any further questions, please do not hesitate to contact me at [redacted], or via email at [redacted].

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and will consider the matter resolved when I receive the stated credits to my credit card or a check for the balance.

As of today, the only credit to my credit card account is $275.00 on 6/*/2014. Thus the balance due to be credited to my credit card account is now $999.85. Since I have changed my credit card number and have prohibited The Street from making any charges to my account it is possible there may be difficulty issuing credits to my credit card account. Card Services has advised me that credits issued to the credit card number The Street has on file should ultimately flow through to my new credit card number. However, it might be easier and better for The Street to issue me a check.

I am open to either method of payment, but again will only consider this case closed when I have actually received the payment.

Sincerely,

Review: I called to cancel my subscription after paying them for 5 years. When I got my next credit card bill they billed me again. I called many times after that, but they said it was too late to cancel because it had been billed. I did call in time, but have no way to prove it. This is why they would only take cancels by phone, so no one can prove they called in. They are stealing from the public and doing it on purpose.Desired Settlement: Reverse the charges to my credit card.

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I had purchased the monthly subscriptions of stock under 10 dollars at the rate of 20 dollars a month or 199.99 a year. I preferred a monthly subscription and had started in the month of September 2013 and when I saw my credit card statement there was a charge of 199.99 dollars which is not what I had signed up for. However, I thought they charged me same service for the whole year so I was not saying anything yet. In December 2013, when I had seen my credit card statement there was a charge of 199.99 again and then I decided to check both my October and November statements which had the same amount of money once again even though it was charged 199.99 in September which I had thought was for a year. Then why was there a charge in the months up until December for 199.99. Then I had decided to call them and they told me I maybe wrongly asked for some other kind of service is completely wrong because I had only asked for the 20 dollars a month and I ended up being charged for 199.99 a month when I did not sign up for that. They did not satisfy me for 600 dollars that they had charged me for and it was something that I did not sign up for.Desired Settlement: The desired outcome I would like is for my money to be refunded because I was wrongly charged with 199.99 for each month for three month which I did not agree to.

Review: Similar to several other complaints against thestreet.com, my subscription to actionalertsplus was automatically renewed without my consent. As soon as I noticed the charge on my credit card, I contacted them via phone to instruct them that I wished to cancel my subscription. I told them that I was in the process of building a home and did not have funds for trading and would not be using their service. I was told that my subscription could not be cancelled and I would not be refunded. I requested to speak with a manager to discuss the issue and the representative that I was speaking to said he was a manager and there was no option for cancellation/refund. I was also told that a notice was sent 1 month prior to the renewal which I never received.Desired Settlement: Similarly to what I requested when speaking with thestreet.com representative, I request that my subscription be terminated immediately and a refund be provided.

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a trial subscription to thestreet in late 2013. On January [redacted] without authorization, they charged my credit card $299.95 for a one year subscription to their chairman's club. Speaking to one of the managers on January 2nd, they refuse to refund the charges. They will only let me switch services. Again, I never authorized any subscription for $299.95.

I have filed the paperwork with my credit card provider to contest the charges.Desired Settlement: Refund of the $299.95

Consumer

Response:

At this time, I have not been contacted by The Street, Inc. regarding complaint ID [redacted].

Sincerely,