The Third Estimate Corporation

Final Consumer Response / [redacted] (3000, 18, 2015/08/28) */ received refund today finally done with these awful people

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] [redacted] ***

I am rejecting this response because I filed the complaint only after six weeks had passed since the contract was signed and the work had not been started or completed per the contractThird Estimate was on site and began the job on or around November 6th and completed it on November 15th Also, after the six week period and before November 6th, I had some of the work in the contract completed by another contractorThe Balance Due as stated in the original contract is invalid

We at The Third Estimate have a one year labor warranty (see attached) after one year we will come out to a previous customers home and do a service call for $100, plus the cost of supplies We did the job for the customer six years ago, When they called in to our office our staff let them know that the job was well outside the term of the one year labor warranty time frame and that we would have to charge the service fee, plus cost of materialsThey were not happy with this and felt the fee should be waivedAfter much conversation and many phone calls by all parties involved, we came out to their home free of charge, tried to address the issues but were unable to fix it for free.We explained it has been years and that on top of all the things that could naturally happen from storms and just wear over that time frame, they also had a satellite dish installed on the roofWe let them know that it could also be the issueThey decided not to have us do the service and that was the last we have had communication

Initial Business Response / [redacted] (1000, 11, 2015/10/22) */ It is unfortunate that Allstate insurance denied Mr [redacted] claimWe had provided all of our estimates to AllstateAllstate is the company who is failing to live up to the coverage that was promised to Mr [redacted] As Mr [redacted] has noted we met with Allstate on many occasions and the first insurance adjuster had said they would be approving the sidingThe second adjuster denied the entire claim Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This would seem pretty simple...if the company provided estimates to Allstate, just send me a copy as wellThey promised numerous times to do so and I really do not see the problem with giving the homeowner a copy of what was sent to Allstate pertaining to MY HOMEThat is all I want from 3rd Estimate and do not understand why this had to go to this level

Initial Business Response / [redacted] (1000, 10, 2015/11/12) */ Revdex.com spoke with business over the phoneSteve stated that the work was done in All work that was completed is now out of warrantyIf Mr [redacted] would like the work performed there will be a charge for time and materialsIf you would like this done, please contact our office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We contracted to do Mrs [redacted] 's home in 11/and it was completed just over a month laterPer the contract (Attached: [redacted] -contract.pdf) that we have attached, it states that we would do it within 3-weeksWe understand her frustration, but in addition to finishing within the contracted time frame, we also were working around Ohio winter weatherAt the end of the job the [redacted] 's signed off on the job being complete and to their liking and we provided them with their 1yrlabor warranty and the additional manufacturer warranty on the product itselfMrs [redacted] contacted our office in the Spring of and we told her that her 1yr labor warranty had expiredWe let her know that if she would like us to come out we would gladly do just that, but we charge a $service fee and then labor and materials if any additional work needs doneShe was unhappy with this, but unfortunately her yrlabor warranty has expired and this is our policyShe then at that time let us know that the metal at the bottom of the door was installed incorrectly (Attached: [redacted] - [redacted] ) and she stated it was damaged at the time of install, which was not the case after further review of our job completion photos(I have attached a photo of the bottom of the door area that she said was damaged to show it was okay upon completion(Attached: [redacted] ) We strive to make our customers happy and to keep their business for years to comeAs we stated to Ms [redacted] , as a resolution to the issue we can gladly come out and perform a service on her home for a nominal feeWe understand the winters and weather can be hard on homes in the Northeast Ohio region

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ We have been in contact multiple time with Mrand Mrs [redacted] regarding their lights on the front of the houseWe have tried meeting them on several occasions but we are getting conflicting informationOne party would like the light removed and the other party would like to keep itAll work has been completed for over a month other than this lightAs of todaywe have not received any money from the [redacted] 's and we too would like this resolved so we can be paid for our siding and gutter workWe have bee out multiple time to their home but no-one is ever homeWe can not test a light without the power on and we need to get into the home We would like Mrand Mrs [redacted] to schedule a time for us to resolve this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) the work has not been done for over a monthThere is one they were supposed to replace but they didntThey were supposed to take the lights down when they side of the house but they didn'tThey put it back upNow it is up and it doesn't work, as well as the porch light because they damaged the electrical wiresWe have gotten a call twice since I filed this complaint, absolutely nothing before thatThey did not return my calls and they did not return my emailswhen they called to come out, it was someone saying hey this is John or whatever I'm about minutes from your house and want to stop by and check out the electricityThat is not acceptableThese people can make an appointment around my schedule because I have been trying to work around their schedule for monthsThey will not get a dime from me until the job is finished Final Business Response / [redacted] (4000, 12, 2015/08/11) */ We have worked with Mr& Mrs [redacted] e to resolve their issues with lightsWe were unaware if the light worked or did not worked at our contract signingMr [redacted] e had asked that remove the light and cover the electricMrs [redacted] e wanted the lights to be kept We also can not control the rain, or material delays as we encountered many rain days in late spring an early summer As of July 23, Mrs [redacted] e had signed off on the work stating it was ok for Wells Fargo to fund our company for the workAs of today we have not been paid Final Consumer Response / [redacted] (4200, 15, 2015/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not only are these guys incompetent, they are apparently blatantly dishonest as well Our porch light worked the morning you began working, and when someone finally came back out to fix it, he said his workers clearly crossed the wiresI wanted the light down, never waveredWhen your workers didn't take it down and stood us up for the third time, my husband, out of frustration, said to leave it up and we'd find someone who knew what they were doing to come and take it downDo not make it sound like we were wishy-washy, or that we ever wavered on what we wantedAlso, you can not blame the rain on it taking you months to finish a one day job...or that you scheduled THREE times to come and finish, all on sunny, dry days, and never showed up I hired someone else to finish the things this company didn't doThe Third Estimate did a mediocre job that took months longer than it should've, then threatened to sue us for paymentWe authorized payment with Wells Fargo, who said the Third Estimate filed the claim incorrectly...several timesThat's not on me, it's on this company, who apparently can't seem to do anything properlyWells Fargo has a file on Third Estimate with complaints about themI am not happy with this company, and never will beThey are incompetent, dishonest, rude and unprofessional

Initial Business Response / [redacted] (4000, 15, 2016/02/08) */ I am not sure why [redacted] had complained about our service and not [redacted] We were working with [redacted] to settle a hail claim and [redacted] had not come to a fair agreement After several conversation with [redacted] we were able to get [redacted] entire homes roof and siding replacedUnfortunately, it take a few weeks longer for [redacted] to come to an agreement, but once we had an agreement work commenced in a timely manner Thanks again for your patience Luckasz and I am glad you like the work Sincerely, Steve C [redacted] Initial Consumer Rebuttal / [redacted] (4200, 17, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did't complain about [redacted] because they are not the problemI did not receive one phone call or email stating that there was an issue with [redacted] Even when I called several times (upwards of times) I got no information and was always told "Steve" or project manager would call me back that day or in minWhich never happenedAlso was always told my work was going to be done next week which never happenedI received one phone call after I filed the complaint with Revdex.com that said the supplies were ordered and then once payment was dueWhich I was told I had to pay because the supplies were orderedIf I could of gotten the money back I would have hired a different company to do the work in a timely mannerOnce the roofing materials was delivered they sat on the ridge of the roof in below freezing temperatures for about daysOne the roof was installed there was "ridges" in the the shingles from sitting on the roofWant refund for an improperly installed roofOnce work completed I waited on checks from insurance to be deliveredDuring that time I was harassed about the payments ( even calling my place of work) which I explained that I did not receive them yet and will send them when I get themI just want a refund and be done with this company fore everAnd would NEVER recommend this company to anyone!!

Initial Business Response /* (1000, 13, 2016/04/06) */
***Document Attached***
The owner of this home, Mr***, indicated to us that he would pay his bill in full on completion of the projects indicated, and with the final approval of the City of Mentor Building departmentThis homeowner
indicated numerous times that he was not satisfied with the end result and insisted on multiple visits by our companyAll work that the homeowner requested be done was completed on visits; October 28th, and November 4th, At that time, the homeowner indicated his satisfaction and signed for the completed workWe contacted the building department, on or about, November 4th, to request a final inspection of the propertyWe were informed on November 9, by *** in the Building Department that the projects indicated were inspected and passed on November 6th, We are not aware of any uncompleted work to be finished at this timeAlso, at this time there is still an outstanding balance due to our company and the homeowner has indicated once again that he will not pay the balance unless all work is done, per the approval of the building department, Due to the fact that we were told the final inspection had been approved and passed, we did not need to complete any further work at the propertyWe are more than happy to send the warranties to this owner as soon as we receive payment in full
Initial Consumer Rebuttal /* (3000, 15, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The visit on October 28th did little to correct the problemsI indicated this in writing on October 30thThere was a copy attached in their response, but it is difficult to readI have therefore attached a clearer copyThe visit on November 4th was similarI do not recall any document or indication on my part regarding satisfaction or completionOn the contrary, I indicated my dissatisfaction in a text message exchange with MrN*** on November and a telephone conversation with MrC***A follow up email exchange (including pictures of items needing correction) with MrC*** occurred November and When no response was received, I followed up via certified mail sent November 19th (copy attached)The only response to this was a bill with interest charges added
The statement "We are not aware of any uncompleted work to be finished at this time'", is a statementMy certified letter and a notice dated January 28, from the city of Mentor (attached) are proof of that
There is no outstanding balanceWhether or not the city building department approves any or all work done has nothing to do with the fact that contracted items have not been installedApproval by the city was only part of the "punch list"The fact that there are items pending requiring correction by the city only adds to my argumentPer the contract, payment beyond 50% is not required until completionThe job is not completeAs a sign of good faith, I paid in fullThe attached contract is clearly marked "5% off if not complete by the end of October"On the Third Estimate statement dated 11/9/(attached) there is no adjustment for this penaltyIn their response, the Third Estimate indicates work was not complete by the end of OctoberTherefore, as indicated by my hand written calculations on the statement, I have overpaid by $
Any manufacturers warranties provided will most likely be void due to the fact that there are items installed contrary to the manufacturers instructionsI have provided the company with evidence of this
Final Business Response /* (4000, 20, 2016/04/28) */
We still state that as of today's date that the job has been completed and that the City of Mentor has signed off and released the permitsWe are unaware of any code violations, but have scheduled an appointment with Mr*** for Monday May 2nd at 1:00pmAt this time, the owner of our company and one of our installers will visiting his home to try and rectify his concerns, if possibleWe would like to see all parties happy in the end
Final Consumer Response /* (4200, 22, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I met with the company president and installers on May 2ndThey showed up lateAfter months of denial, it was acknowledged there are problemsI was assured they would be out within a week to make repairs and install missing itemsWhile this is finally a step in the right direction, I will reserve judgmentThere are many items installed contrary to the manufacturers instructionsI was informed that "installers discretion" is acceptableThis is causing both appearance and functional problemsIt may also void the manufacturer's warrantyThis important given the fact that the
Third Estimate warranties it's work for only one year and the way they have responded thus farThere are outstanding code violations that must be addressedFinally, given the history, I am afraid not all items will be corrected or it will take an extraordinary amount of time to do it

Final Consumer Response /* (2000, 6, 2015/07/15) */
Owner and production manager contacted me yesterday afternoonThey said my job will start on Friday

Initial Business Response /* (1000, 8, 2015/11/06) */
I have worked with Mr*** on his project for his kitchen, bathroom, siding and roofI was able to negotiate with his insurance company to coverer percent of the damages from a small ice dam this past winterUnfortunately, his insurance
company did not pay for a new garage door for Mr***Mr*** can purchase a garage door if he would like one but it was not part of any of our contracts
Initial Consumer Rebuttal /* (3000, 10, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Many times throughout the lengthy process the garage was addressedSales Manager Dave *** at multiple times said having a beautiful new home with an ugly garage didn't make sense and he'd take care of that"It's only $400"This was said multiple times in the presence of both Steve C*** and Allison ***With this guarantee I have chosen to not knit pick the work done insideMany of the work was done half ***The production manager Jason promised that all holes from the finishing screws would be covered upThe new window installations are yellowingTrim work was replaced with trim shorter than previously installedWithin two months siding has already fallen off the homeRequiring follow upThe owner of the company promised me referral checks and only delivered on one of twoA second home on ***was visited by me and I referred but did not get paidI believe I have taken the high road in this and wish to be treated so or I will request all remaining work be done to my satisfactionI paid in full believing that Steve C*** was an honest manI have since regretted this decisionI will say that his contractors are great people and I actually enjoyed them working on my home

The Revdex.com cannot release you from your contract with TheThird Estimate CorporationYou filed a complaint, we responded to thatcomplaintYou are not released from our contract, and you have an over-duebalance of $You refuse to speak with me, my managers, and my staffregarding this matterWe have sent emails, called daily, stopped out totalk with you in person three times, left business cards, and taken picturesof the entire roof; before, during and after, and still, we have had noresponse since the installation was completed.Our contract states "estimated" weeks until start date, and "estimated" daysof workThese dates are exactly what they state: an estimate of timeItalso states on the contract that: "Times are estimates and may varydepending on weather, manufacturer delay, and permitting and zoning (ifapplicable)".Nowhere in our contract does it state that these estimated dates make thecontract invalid if not met, nor does it state anywhere in the contract thatif you choose to have other works done with other contractors, that you willbe refundedAs a matter as a fact, we went ABOVE AND BEYOND our legalbinding scope of workAccording to your contract, we were to repair theroof to a maximum of squaresWe replaced squares because it was in needand at no additional charge to youI have all the paperwork and receiptsvalidating the extra time, materials and laborThe work is neat andprofessional.You spoke with my installer, my marketing manager, my office administrator,your sales person, and our foreman during the process of your installationand never once did you state that you were trying to be released from yourcontract, or that you had another company do any of the workEvery phonecall in and out of my office is recorded and backed up, we also havemultiple photos of the home before we began the installation, during theinstallation process and two sets of after photos.We have attempted to schedule a walk-thru to go over the scope of work wedid and discuss any issues you haveYou have not responded.You contract is valid and legally bindingAt this time, you have left me nooption but to proceed with the collection process and file a mechanics lienon your property. We did not breach contract in any wayYou are in breachof contract, MsWard. In your response to the Revdex.com, you state that we"completed" the workWe expect payment for that work per your legallybinding contract. Please also understand that we cannot release thewarranty on the materials or labor on your roof until it has been paid infull.I can be reached via email or at *** if you wish to schedule afinal walk through and make your final payment of $today.Sincerely,Tara C***, CEOThe Third Estimate CorporationMidway DriveTwinsburg, OH 44087*** ***
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Initial Business Response /* (1000, 16, 2015/08/28) */
We have contacted the customer and will schedule a time to resolve
Initial Consumer Rebuttal /* (3000, 18, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THE CONTRACTOR REPAIRED THE
SIDING,BUT DID NOT ADDRESS THE GUTTER REPAIR COMPLAINT AS OF TODAYS DATE 09/10/
Final Consumer Response /* (4200, 22, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ACCEPTED THE RESPONSE THAT THEY DONOT REPLACE HEATER VENTS,THO THE SALESMAN TOLD ME THEY WOULDI PREVIOUSLY RESPONDED
THAT IT WAS THE GUTTER!!! REPAIR WORK THEY DIDNOT DO AND DID NOT RESPOND TO
Final Business Response /* (4000, 28, 2015/11/12) */
Revdex.com spoke with the business over the phoneHe stated that they were not supposed to replace a gutter, but to secure a gutter, which was doneThe contractor solution is to replace the fascia and the gutter to allow for a secure proper installationHomeowner did not want to spend the money to do so, and opted to just reattach the existing gutter

Initial Business Response /* (1000, 14, 2015/11/12) */
Revdex.com spoke with business over the phoneSteve stated that they did refund the consumers $The consumer did sign a form that they received their refund and also signed a mutual release

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will have to take a look at the replacement gutter covers before installation I have a deciduous pine tree that drops all its pine needles in late fallThe pine needles are very, very fine and about an inch longHopefully the new gutter covers will keep the gutters clear of any debris

Initial Business Response /* (1000, 11, 2015/09/30) */
We replaced shingles on the roof on his existing substrate of his homeWe have looked at the house and do not see an issue
Initial Consumer Rebuttal /* (3000, 13, 2015/10/09) */
Consumer called and said the business never came to replace
shinglesConsumer said neighbors have been home and no one has come byHe says shingles are still the sameNothing has changedHe is looking into an attorney to sue
Final Business Response /* (4000, 19, 2015/11/12) */
Revdex.com spoke with the business over the phoneHe said that the roof was originally done in August Since this is an exterior project the weather can play a factor issues with shingles, such as wind getting under a shingle and lifting itUnfortunately this is not covered under the manufacturer warrantyThe warranty covers manufacturer defects onlyThis is not a manufacturer defect

Initial Business Response /* (1000, 11, 2015/06/23) */
Mr *** had given us the wrong phone number initially on our contract to do workAfter many calls we had gone out to repair siding per contractAfter we repaired the siding Mr*** did not want to do the front door trimHe had never
asked for a credit for the front door trimUntil this letter to the Revdex.comWe will mail a credit for the front door trim
Initial Consumer Rebuttal /* (3000, 14, 2015/06/30) */
Revdex.com received phone call from consumer
He is willing to accept reimbursement from business
Just some additional information
Originally, the consumer was referred to the business by the Home AdvisorHe tried to contact them, too, but they didn't respond to him
His phone number was incorrect as stated by the businessThe last number on the receipt was a * and it should have been a *
Final Consumer Response /* (2000, 15, 2015/06/30) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.