The Tile Shop

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.]Dear Revdex.com:Thank you for following up with my complaint I wanted to verify that, at this time, I have not been contacted by The Tile Shop regarding complaint ID [redacted] I had hoped to resolve this with the vendor amicably, but that has not happened If anything changes, I will be sure to get in contact with you Thank you again for your help.Best Regards, [redacted]

A great place to buy tile from, knowledgeable sales staff, warehouses look nice, I have shopped at all tioe shops in the st louis area, and thing I noticed is the warehouse in all storesThey are clean but you notice things like the sales people leaving trash on the floors, throwing boxes on the floor, and when the warehouse person ask them to pick it up they tell him they dont have time and it's his job anyway, I noticed how cold it is in the winter time and how hot it is in the summer, in the summer they have the doors to the outside that can open, but in the winter they dont really have heat I have been buying from the tile shop for over years now and just how they treat the warehouse, I wont be going back, there are other tile companies in st louis

In regards to the complaint, the customer was in my store on August 8, 2017 to make a return on a previous purchase. Two transactions were processed that day (-$63.56 and -$69.34 - copies attached) to be returned to the customer's Master Card. On Friday August 11th, the customer... returned, extremely upset that the returns had not been processed to his MC immediately. In accordance with our standard protocol, I explained that the returns to credit cards can take upwards of 10 business days to reach the account, as it has to be processed through a third party credit processing company (veriphone) and then through the customer's financial institiution. He told me that he would not believe that, as any other company he has done business with is able to process the returns within 2 business days. When I explained that there was nothing that I could do that day, I did offer the customer the Corporate Customer Service number, but he refused and stormed out of the store. If you need any other information, please do not hesitate to contact me directly, as it was my store that the customer had visited. Thank you, [redacted]

From: Revdex.com of Metro Washington DC Date: Tue, May 26, at 10:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Fri, May 22, at 4:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Team, Thanks for the quick response FYI: The amount which 'The Tile Shop' owe me is $+ 6% tax and the manager called me yesterday and is ready to give me only $Any help will be greatly appreciatedHave a great weekendThanks, [redacted]

A great place to buy tile from, knowledgeable sales staff, warehouses look nice, I have shopped at all tioe shops in the st louis area, and thing I noticed is the warehouse in all storesThey are clean but you notice things like the sales people leaving trash on the floors, throwing boxes on the floor, and when the warehouse person ask them to pick it up they tell him they dont have time and it's his job anyway, I noticed how cold it is in the winter time and how hot it is in the summer, in the summer they have the doors to the outside that can open, but in the winter they dont really have heat
I have been buying from the tile shop for over years now and just how they treat the warehouse, I wont be going back, there are other tile companies in st louis

Revdex.com:My complaint was that a refund was not issuedlets leave my personal feelings out of this complaint.I returned items twice, both times within terms and conditions which are very generous at this shopThe first return I went inside told them I had a return and then I drove around back, unloaded and came inside to sign and get a receiptThe refund showed the next day.The second refund, the one in question, I arrived and was told to unload in the back to which I didThe rep entered something into what appeared to be a handheld terminal or smartphone and said it would be credited backI never was given the chance to sign nor did I get a receiptThe signature you provided is what appears to be my wifes signature when she purchased it months earlierThat is NOT my signature.I returned the items on Aug 30th and when I did not see a refund on my credit card I made various calls to both the store and credit cardThe store claimed a refund was processed, the CC company did not see one.I filed a complaint out of frustration days later, and on or about the 19th of September the refund finally was processed to my credit card.At this point my money has been refunded almost three weeks later.Regards,*** ***

In regards to the complaint, the customer was in my store on August 8, 2017 to make a return on a previous purchase.  Two transactions were processed that day (-$63.56 and -$69.34 - copies attached) to be returned to the customer's Master Card.  On Friday August 11th, the customer...

returned, extremely upset that the returns had not been processed to his MC immediately.  In accordance with our standard protocol, I explained that the returns to credit cards can take upwards of 10 business days to reach the account, as it has to be processed through a third party credit processing company (veriphone) and then through the customer's financial institiution.  He told me that he would not believe that, as any other company he has done business with is able to process the returns within 2 business days.  When I explained that there was nothing that I could do that day, I did offer the customer the Corporate Customer Service number, but he refused and stormed out of the store.   If you need any other information, please do not hesitate to contact me directly, as it was my store that the customer had visited.   Thank you, [redacted]

Good Morning Revdex.com,   The complaint that [redacted] has against The Tile Shop should be expunged.  When the customer was here in the store to do the return, we processed the return for him and also had him sign for it.  I’ve attached the document showing his...

signature, amount, date, etc.  I have spoken with the sales rep that he spoke with when he had called back multiple times.  He was kind and professional with Mr. [redacted] each time; explaining to him that once refunds are done on our end, it all depends on how long the bank takes to process the refund back onto his credit card.  At no time was he told that he will not receive his refund for the return that was done.  He received his credit immediately from us.  I also emailed Mr. [redacted] explaining this to him.  If there is anything else that I can provide for you, that is needed for this complaint to be erased, please let me know.Thank you,Sean

From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 26, 2015 at 10:57 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>----------...

Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Fri, May 22, 2015 at 4:32 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Team,Thanks for the quick response. FYI: The amount which 'The Tile Shop' owe me is $540 + 6% tax and the manager called me yesterday and is ready to give me only $220.Any help will be greatly appreciated.Have a great weekend.Thanks,[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]Dear Revdex.com:Thank you for following up with my complaint.  I wanted to verify that, at this...

time, I have not been contacted by The Tile Shop regarding complaint ID [redacted].  I had hoped to resolve this with the vendor amicably, but that has not happened.  If anything changes, I will be sure to get in contact with you.  Thank you again for your help.Best Regards,
[redacted]

From: Revdex.com of Metro Washington DC <[email protected]>Date: Tue, May 26, 2015 at 10:57 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint...

#[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Fri, May 22, 2015 at 4:32 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>
Team,
Thanks for the quick response. 
FYI: The amount which 'The Tile Shop' owe me is $540 + 6% tax and the manager called me yesterday and is ready to give me only $220.
Any help will be greatly appreciated.
Have a great weekend.
Thanks,
[redacted]

Review: I returned $129.70 worth of tile to the Tile Shop. Tiles were purchased at this store and returned to store in [redacted]. I have a receipt documenting the return, however I never received payment/credit for returning the tiles.Desired Settlement: I would like $129.70 refunded. Preferably this would be in the form of a credit to my credit card. But I am willing to accept a check.