The Timothy Group PLC

[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

We sent the payoff check to Toyota Finance back on 9/1/They lost the first checkWe sent another payoff check to Toyota Financial that was received by them on 9/29/Toyota is refusing to apply the payoff check because customer has changed last nameToyota Financial wants us to send them an odometer statement that is signed by the customer with her original name before they will apply the payoff checkWe have been calling the customer throughout the day yesterday as well as this morning, leaving her messages asking her to call us back to have this taken care ofWe are waiting for the customer to get back to us

We have processed her warranty cancellation and requested for it to be expeditedWe will notify her once the refund check is ready for pick up

We are now working with [redacted] and trying to work out a deal

Craig Cohen the GSM spoke to [redacted] about her concerns. She had to go through a special finance bank and our special finance manager is located in our Route 22 Honda building (our sister store). Her vehicle is certified and she purchased an additional Service contract. She will be in this... Friday for an additional key.

Customer will be reimbursed for the work that was done at [redacted] for the amount of $

Confirm [redacted] with our accounting department that we will have the customers check this Friday [redacted] C [redacted] call [redacted] and spoke to [redacted] and told him we will be giving him a call this Friday to pick up his refund check

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:He call me and he say that he is going to give me my check on friday I show up on Saturday 2/6/because I was working on friday but they don't have my checkq they trick me againI just wan my refund I wan my money Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Customer has been provided tracking number for the second check, and has been provided with copies of the first and second checkThe payoff has been accepted as of today (10/13/16) because of customer providing us with odometer statementToyota Financial Services is going to remove the negative late payments on her credit report

Howard (Customer Relations Manager) and the General Manager Vlad as well as the General Sales Manager spoke with the customer and apologized for the error on our partThey made the customer an offerCustomer will make the decision and let us know

Payoff check is being mailed out today

Complaint: ***
I am rejecting this response because:this is the first I have heard of this issue and this payoff isn't the only problem I have with the dealerThey contacted me during work hours which I can not answer phone I have requested proof of the first check tracking number that was so called lost and still haven't received which the dealer needs it to take off delinquency on my credit report which made my credit decrease by points !
Regards,
*** ***

We have *** *** refund check ready for pick upWe have notified the customer

Customer received the check she was entitled to

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provid** here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have review** the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We spoke to the customer and advised him that the best course of action is to follow Nissan's recommendation to try to fix the paint problems and if that would not resolve the issue then at least he will have tried their suggestion and then they can take another course of action. Customer does...

not agree and wishes to take this up with Nissan Corporate.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]