The Timothy Group PLC

Confirm** with our accounting department that we will have the customers check this Friday. ** C[redacted] call** and spoke to [redacted] and told him we will be giving him a call this Friday to pick up his refund check.

We sent the payoff check to Toyota Finance back on 9/1/16. They lost the first check. We sent another payoff check to Toyota Financial that was received by them on 9/29/16. Toyota is refusing to apply the payoff check because customer has changed last name. Toyota Financial wants us to send them an...

odometer statement that is signed by the customer with her original name before they will apply the payoff check. We have been calling the customer throughout the day yesterday as well as this morning, leaving her messages asking her to call us back to have this taken care of. We are waiting for the customer to get back to us.

Customer has pick** up partial payment of his warranty refund. Balance to be forwarded.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have processed her warranty cancellation and requested for it to be expedited. We will notify her once the refund check is ready for pick up.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: To whom it may concern:  I received word from you that Nissan Hillside would be reimbursing me for $938.75, and that the case was closed and that I didn’t have to do anything.  I have not received a check from them.  What should my next step be?  This has gone on for far too long.   After getting more work done on my car by [redacted] two months went by and my car continues to stall.Thank you.
Regards,
[redacted]

We are now working with [redacted] and trying to work out a deal.

Complaint: [redacted]I am rejecting this response because:He call me and he say that he is going to give me my check on friday I show up on Saturday 2/6/2016 because I was working on friday but they don't have my checkq they trick me againI just wan my refund I wan my money Regards,[redacted]

Customer will be reimbursed for the work that was done at [redacted] for the amount of $938.75

As per Craig C[redacted], the General Sales Manger, The debit card was refunded on 12/21 and the refund check was sent on 12/27.

Craig Cohen the GSM spoke to [redacted] about her concerns. She had to go through a special finance bank and our special finance manager is located in our Route 22 Honda building (our sister store). Her vehicle is certified and she purchased an additional Service contract. She will be in this...

Friday for an additional key.