The Tudor Shoppe

My wife ordered $192 worth of costume products from the Tudor Shoppe online. They wasted no time in collecting via my credit card, but numerous attempts to contact them via phone and email resulted in no reply and no validation that the order was being fulfilled. After 12 days, I left them another voicemail and an email that I am cancelling the order. I have also contacted my credit card company to dispute the charge for lack of delivery. There are numerous other similar complaints against the Tudor Shoppe. I will take my business elsewhere.

Found the Tudor Shoppe website, which looks very professional, and placed an order for US$1,of clothing on August Received the automated email confirming orderSent an email enquiring about shipping and had no replySent another, same resultThen did the research and found all the complaints about this businessSent a third email advising I would be commencing claim if they didn't respond - nothingThank God I paid with PayPal and Gould go through their simple dispute resolution processAs this business is obviously a scam and has had PayPal claims before my dispute was immediately escalated to a claim and I had my money back in less than a weekPayPal can't communicate with this business either to settle disputes apparently, which makes me wonder why they are still allowed to take paymentsAs all other customers have said, DONT GO NEAR THIS BUSINESS AND DONT ORDER ANYTHING

Sent The Tudor shop 1 email asking about a item that was not sent to me. Sent 1 email asking the status of a item. Sent 1 email asking to cancel a item. Have not received any emails from them.

My wife ordered $192 worth of costume products from the Tudor Shoppe online. They wasted no time in collecting via my credit card, but numerous attempts to contact them via phone and email resulted in no reply and no validation that the order was being fulfilled. After 12 days, I left them another voicemail and an email that I am cancelling the order. I have also contacted my credit card company to dispute the charge for lack of delivery.
There are numerous other similar complaints against the Tudor Shoppe.
I will take my business elsewhere.

The Tudor Shoppe has come under new ownership at the end of August. The previous owner had just stopped working and returning contacts from customers, and was forced to sell. I happened to place a order right before the company was sold. Some of the products did not fit, so I sent them back for exchange and after a week or 2 with no word or replacement clothes, I called the number on the website. I ended up talking to [redacted] the new owner who explained what had been happening. Even though he legally did not have to help me, he took the time to talk through what may have happened to the products I sent back and sent me replacements. [redacted] really does want to help and would rather talk to you on the phone to understand what you would want. If you have questions or concerns about the Tudor Shoppe from past reviews, please consider that was the old owner and the new one is trying to turn the business around. Call and talk with him before you place an order if it would make you feel better.

Failure to pay for goods received for resale.On 6/29/2015 [redacted] of The Tudor Shoppe (www.tudorshoppe,com) sent me a request for a decorative framed picture that he would resell. This item (at a cost to me of $87.50) was sent to him a few days later.Since then I have not received payment ($87.50) for this. Phone calls to him ([redacted]) go answered as do e-mails ([redacted]).Desired SettlementPayment to me of $87.50 owing.Case resolved on Sept. 8, 2015. Merchant has sent overdue payment to me.

The Tudor Shoppe shipped the wrong size dress (ordered S, got XL- I have copy of printed order confirmation).Called 3x & emailed 2x -NO response!Order # XXXXX, shows I ordered product XXXXXX Emerald Dream Gown Size: Small. Received correct dress, but in XL. Packing slip also indicated XL. It is written on their website that you can call during business hours, but they prefer e-mail. I called & emailed within 30 min. of receiving wrong dress size, this was Friday afternoon, so I followed up with a email (can provide copies). As I had not received any response (and I indicated this was very time sensitive as I would need to receive correct item in less than a week or would need to order elsewhere) I called back Mon morning and forwarded the email again with additional note that this is time sensitive. Still received no answer, so I called again in the afternoon, once again left message. No response via email or phone from The Tudor Shoppe!Desired SettlementI would like them to overnight the correct item & size, if they have one, so long as it can be done by this Wed. 6/25, barring that, I want them to TELL me they can't do it, refund my full purchase amount, including shipping ($109.50) and mail a call tag so I can return the wrong item without cost to me.Business Response We contacted Ms. [redacted] with our apologies for our error, and provided a pre-paid return label so that the item may be returned to us at no cost. At that time, we also offered a full refund, provided the item was returned unworn, and unused.We received the item back in acceptable condition on July 1st, 2014 and issued a full refund to Ms. [redacted]'s credit card this morning 7/2/2014. An e-mail receipt was sent to Ms. [redacted] confirming this refund and our receipt of the item in acceptable condition.We are not open on weekends. We also frequently close early on Friday afternoons to prepare for Renaissance festivals, as clearly pointed out on the "Contact Us" page of our website. Unfortunately, during the time Ms. [redacted] was trying to contact us, we also experienced an e-mail service outage, which did delay our timely response by about 36 hours beyond our normal response time. This also affected our voicemail delivery service, which does arrive to us via e-mail. We did apologize for that delay, as well, but we did contact her immediately upon our receipt of the messages to provide as quick a resolution and turnaround as possible.

I returned the item, unopened and following the retailer's directions to the letter and have not received a refund.My daughter, [redacted] and I made a purchase from Tudor Shoppe online on 10/15/15: Order # [redacted] an Irish Dress ($ 135.00) and a black Peasant skirt ($50.00) plus $3.00 insurance and $14.30 expedited shipping; A total of $202.50. We received the order 2 days beyond the expected date of arrival. We no longer needed the items so returned it per all of their directions on their site on 11/02/15. I followed up the return with an email to the company. They did not reply to that or any of the many emails I sent to them. There was no working phone number that I could find. They also have three different addresses in the Raleigh area. I then sought them out on their Facebook site and they responded. They told me I had to ask my Visa card for a dispute as they had a" new Merchant credit Card Processor" that wouldn't allow them to issue a credit to us. I contacted my Visa and as Tudor Shoppe dragged it out too long, Visa could not handle any dispute. I explained to Tudor Shoppe what happened via their Facebook site as they never replied to their business email nor do they have an operable phone number. I asked for a check to be issued and no further reply from them. They have not responded to any of my many, many requests for resolution and refund though it's obvious that they are reading my inquiries. Before I seek any legal action, I prefer to try every other avenue for resolution. I understand their difficulty but that money is ours and I want it back.Desired Settlement We want our money back as we followed all of their instructions to the letter. it is NO fault of ours they had a credit card processor issue. they have the items back that we paid for and we now want our money back.

My wife ordered $192 worth of costume products from the Tudor Shoppe online. They wasted no time in collecting via my credit card, but numerous attempts to contact them via phone and email resulted in no reply and no validation that the order was being fulfilled. After 12 days, I left them another voicemail and an email that I am cancelling the order. I have also contacted my credit card company to dispute the charge for lack of delivery.
There are numerous other similar complaints against the Tudor Shoppe.
I will take my business elsewhere.","neg-2

Sent The Tudor shop 1 email asking about a item that was not sent to me. Sent 1 email asking the status of a item. Sent 1 email asking to cancel a item. Have not received any emails from them. ","neg-1

I have sent 6 emails and have not received any response back. I want my order canceled!I placed an order back on April 8th 2016. The order number is XXXXX. The first email sent on 4/23/16, was to inform the company about a change to the credit card I was going to use. No response was sent back me. The second sent on 5/12/16, third sent on 5/16/16 from a different email, fourth sent on 5/31/16 and fifth email was sent on 6/6/16 asking what was going on with my order and if there were any problems. The sixth email was about canceling my order which I sent today. This is one of the worst companies I have every dealt with. And I have been dealing with renaissance clothing companies for over 20 years. I will NEVER recommend this company to anyone!Desired SettlementCancel my order and destroy my credit card information.

Want to know where my order is I have not gotten it yet but have been charged. What is going on?I bought the full Tavern Wench Garb set on 12/17/15 witch came to a total of$266.05 Was told it would take 7-10 days to get. I have not received it yet and sent MANY emails about it with no response. My order number is 43645. I want to know where my order is or get my money back.Desired SettlementI want what I ordered!! I finally got them and got my money back.

I placed my order on Saturday February 6th, 2016 and needed my order by Saturday, February 13. Have not received any items with charge to credit card.I placed my order on Feburary 6th, 2016 with the total amount of $251.95 charged to my credit card. I needed the order by Feburaray 13th and emailed three times and called twice to try and speed up my order. All emails have been ignored and I have invested a lot of money into my order. This costume is required for my job and I will be fired if I do not have my costume by Saturday, Feburary 13th. I am afraid that I will lose my job that I despretley need. I ordered The Tavern Wench Garb that is code SS-TWG this order included the following: Skirt_Size: 27-33 Skirt_Color: Red Skirt2_Color: Red Bodice_Color: Navy Bodice_Size: 31-33 Chemise: WhiteOrder number: XXXXXPlaced: 02/06/2016 15:18:26 PSTDesired SettlementI would like that this business please deliver these items to me as soon as possible or if this is not possible a complete refund of my $251.95. I hope this complaint can reach the vendors so that I may keep my job. Please help! Thank you.

The vendor shipped one of the two items I ordered. No response is given after emails are sent and phone number seems to be disconnected. Order Number: [redacted]Placed : 12/05/2015 12:13:07 PSTReceived cotton trews pants but did not receive boots with item code [redacted]Both items were charged to my credit card. The pants were $34.00, the boots were $49.99, and the shipping was $14.30.I have tried to contact the seller via email on 20 and 25 December. No response is given and the only phone number I can find seems to be disconnected. Desired SettlementI would like the seller to deliver the boots or refund the money and shipping costs. At the very least update your contact information and provide me a status if there is a problem.We managed to contact this business via [redacted], and they actually shipped us the package we requested. We received it yesterday. Thank you so much for your help.

Complaint10/24/15 placed order. Receive 1 of 5 things ordered. Sent 2 emails & have heard nothing back. Now its 1/16/16. Its been too long with no answer.On 10/24/15 I placed an order totally 5 items costing $276.38. I paid via Paypal and understood I would be billed for the whole amount & if out of stock would receive as it arrived. I was given no info. I have emailed twice(11/4/15&11/9/15) to get any type of contact or info. The only email I have ever received from them was the order confirmation on 10/14/15.Desired SettlementI received confirmation of order #XXXXX on 10/24/15. Ordered 5 things. Got Villager Garb $130. Didn't get Leather swordsman vambraces $42.00; Swan handled tankard (16oz)$46.99; Gothic Cross Band size8-5 $26.99; or Tudor monarchs 5 coin set $8.95. With $4.10 insurance & $17.35 shipping. I need the Items delivered insured by 2/1/16 or need a refund for the undelivered items.

I recieved the order I realized the item was not what I thought it was so I returned it to the site return adress. Have not recieved return paymentI made a purchase on 9/23/15 order # [redacted] for $85. When I recieved my purchase it was not what I had thought it was so I returned it the following day. I have emailed the business over 10 times about my return but have never been responded to. I called the number listed on the Revdex.com but it was disconnected. /////Desired SettlementI would like the money I spent refunded to my credit card /////

Fraudulent company that should be closed down. Charges Credit Cards and never ships items or responds to emails, faxes or phone calls.Ordered 4 items on 8/18 - for $190.55. Order confirmation stated that my card would not be charged until the items shipped. My card was charged on 8/19 and the items never shipped. I emailed them 3 times, called over 10 times and faxed them one time. NEVER heard back, never received an email back. No response nothing. I have contacted my credit card company to have the charges reversed (they are investigating). I would like to have my 190.55 refunded ASAP.Desired SettlementI would like my credit card refunded $190.55 ASAP. No items were shipped no items were received.My credit card company reversed the charge in my favor today 9/3.

Found the Tudor Shoppe website, which looks very professional, and placed an order for US$1,222 of clothing on 28 August 2015. Received the automated email confirming order. Sent an email enquiring about shipping and had no reply. Sent another, same result. Then did the research and found all the complaints about this business. Sent a third email advising I would be commencing claim if they didn't respond - nothing. Thank God I paid with PayPal and Gould go through their simple dispute resolution process. As this business is obviously a scam and has had PayPal claims before my dispute was immediately escalated to a claim and I had my money back in less than a week. PayPal can't communicate with this business either to settle disputes apparently, which makes me wonder why they are still allowed to take payments. As all other customers have said, DONT GO NEAR THIS BUSINESS AND DONT ORDER ANYTHING....","neg-3

My order was incomplete. I was missing a shirt from my total order. My order of 08/28/2014, order number [redacted], was incomplete. I am missing the shirt from my order. There was no invoice or itemization in the package I received. I was charged the full amount for my order. I attempted to contact the company twice by email and numerous times by phone. I never received a reply to either my emails or voicemails. No one ever answered the phone at the business. I would like either a refund of the missing item or the missing item.Desired SettlementI would like to receive the item missing from my order, but if the item is unavailable, I would like a refund.Business Response We apologize for the delay in the delivery of the shirt. It was shipped via [redacted] with tracking number [redacted], and was delivered on Saturday, 9/20.

Debit card charged twice for one orderOn 10/19 placed order for $265.66 (order #[redacted]). Debit card charged twice ($265.66 each) on 10/24. I have left 4 voicemails and sent multiple emails attempting to reach someone to address this issue. Each attempt has gone unanswered. Desired SettlementI would like to have one of the charges of $265.66 reversed since I only placed one order totaling $265.66. Business Response I apologize for the delay in our response to your inquiry about the double-charge. I have put through a correction for you right away.The two weeks leading into Halloween are very difficult, and we do our best to keep the orders going out and the correspondence answered, but this year has been even more difficult.I also would like to apologize again for the delay in our response. Due to both personal illness and hospitalization AND the busy Halloween season, we're so far behind on correspondence I fear we may never catch up.Daily, I'm very much a single person operation, with temps to help during busy periods, and when I was hospitalized with heart issues, my family stepped in to try the best they could to keep up with getting the orders shipped out, but correspondence and questions are something they really needed me to complete - my illness could not have come at a worse time.I'm very sorry we let you down.