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The Tufnut Works Reviews (289)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Pepco states that having no disconnection within 10 years of service and the use of solar panels has no bearing on waiving a deposit is exactly my point that they exhibit extremely poor customer relations and need a serious overhaul with appropriate training in this area. It certainly does having bearing on a deposit since without the use of Pepco's electricity there would be no need to hold a deposit. They have done this to everyone we have spoken to in our newly built community and for the record, shows they are a crude business that is taking advantage of the situation. No other utility company operates this way but Pepco.
Regards,
[redacted]

This is in response to complaint #[redacted] regarding Ms. [redacted]'s billing concerns for the above referenced account. I have reviewed the consumer's records and would like to offer the following information.On January 30, 2014, Pepco rendered a bill for service period December 30, 2013 to January...

28, 2014. Thereafter, as a result of Ms. [redacted]'s report of a fire at the premise on February 26, 2014, billing was temporarily suspended. After the consumer completed renovations and a heavy-up, on December 26, 2014, Pepco made the necessary service connections and installed new meter #[redacted] at the premise. The account was reactivated for billing to resume from January 29, 2014 forward.As a result of a delay in updating the new meter to the billing records, the consumer's bills were estimated from January 29, 2014 to January 5, 2015, which was based on erroneous meter data. The January 6, 2015 to February 2, 2015 billing was also estimated. On February 2, 2015, a Pepco field technician reconfirmed that meter #[redacted] was installed at the premise. An actual meter reading (1695) was also obtained during the field visit. On February 3, 2015, the new meter was updated to Ms. [redacted]'s billing records. Going forward, the bills from February 3, 2015 to July 1, 2015 reflect actual usage from the new meter.My review reflects that the consumer's original estimated bills from January 29, 2014 to January 5, 2015, and from January 6, 2015 to February 2, 2015 were not previously addressed. Therefore, we have opted to cancel the estimated bills from January 29, 2014 to January 5, 2015, and from January 5, 2015 to February 2, 2015 and not charge the customer for any usage during this timeframe.Attached is a copy of the revised multi-month billing for service period January 29, 2014 to July 1, 2015, Which reflects a credit balance of $61.95.We sincerely apologize for any inconvenience the consumer may have experienced as a result of this billing matter and trust this information will serve to satisfactorily resolve Ms. [redacted]'s concerns. If you should have any questions, please contact me.Sincerely,Harvey H**

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no ren is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Although there were late payments, my services have never been disconnected--not only within this past year as they reference but never in the entire 10 years of service with Pepco.  This is where the difference is realized in great customer relations and hard nosed business.  If the bill was unusually high during the warmer months, payments were broken up in half between two months but that same bill was ever ignored and lingering forever.  Pepco will allow customers to do this by setting up payment arrangements anyway.  I unfortunately did not call because I am responsible enough to hold myself accountable to pay  without notice to them so I concede to late payments during these time frames but Not having any disruption in services should weigh much heavier than the notices themselves. I have shown intergrity, trustworthiness and responsibilty to pay PEPCO CONSISTENTLY and not be someone you would force to make pay their deposit tariff only because of automated generated notices.  Additionally, I will be using solar panels installed by solar city and not using Pepco.  Pepco has always received my money, why tie up my funds for a service I wont be using and waiting a year for its return?  
Regards,
[redacted]

701 Ninth Street, NW Washington, DC 20068March 24, 2016[redacted] The Revdex.com 1411 K Street, NW, 10" Floor Washington, DC 20005-3404RE: Revdex.com Complaint #[redacted] for [redacted] Account number: [redacted]Dear [redacted]:This is in response to complaint...

#[redacted], regarding **. [redacted]'s concerns with a call he received with instructions to purchase a reloadable [redacted] card at a [redacted] Store.We can certainly understand the customer's concerns surrounding the experience he described. However, Pepco did not initiate a collection call to the above premise on February 23, 2016. Pepco encourages our customers to be vigilant and not to provide their personal protected information when they receive suspicious calls. Additionally, if someone claims to represent a company, whether the company is Pepco or another entity, it is important that consumers take precautions to verify the person is affiliated with the company, especially if that person is requesting an immediate monetary payment.Please know that the latest information from law enforcement is that these types of calls seem legitimate because the scam uses a phone number that may appear to originate from Pepco. The person calling also provides a reply phone number that directs customers to a phony automated Pepco answering device.We want our customers to know that Pepco would never threaten to disconnect service without first offering multiple payment options. Additionally, Pepco does not endorse a specific form of payment to address past-due balances. If a customer has any doubt about the validity of a person who claims to represent Pepco, they should call our Customer Care line immediately at ###-###-####.Please know we actively work with authorities to protect our consumers. Pepco recommends that the customer report this incident to local authorities, including the District of Columbia Office of the Attorney General.Additionally, on March 16, 2016, our credit department extended a liberal deferred payment plan on the current account balance of $6,644.39 to the customer. **. [redacted] made an initial payment of $1,001.50, and the remaining balance of $5,642.89 will be payable in 18 monthly installments of $312.00, in addition to the monthly current charges by the due date.I appreciate the opportunity to respond. If you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H**

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:For the second time, as noted by Pepco reps, the excessive billing was due to an oversight on their part, and Pepco's mismanagement of the process/Program. To settle this matter I will obviously seek legal support.Thanks for all your professional efforts, Revdex.com.
Regards,
[redacted]

The hole in the base was repaired with epoxy. No further repairs are necessary as the epoxy serves as a permanent repair. There is no operational or safety issue with the equipment. If the customer is requesting replacement due to aesthetics, it would be at cost to the customer. The customer may contact Pepco’s Distribution Engineering department at ###-###-#### to initiate the requested repairs. Sarah M[redacted] Escalated Investigations Representative

RE: Meter Relocation for[redacted]St SE Washington DC, 20002Dear Mr. [redacted]:This letter serves to respond to the delay in relocating the meters at the above referenced address. I regret it was necessary for the customer to contact us more than once to resolve his concerns. Outstanding customer service...

is one of our core goals at Pepco and I apologize for any inconvenience the customer experienced as a result of the delay responding. I have reviewed this matter and would like to offer the following information.We make every effort to complete our portion of a heavy up within 8-12 weeks after being notified by the customer's electrician. Unfortunately, due to an administrative error the work has been delayed. However, upon receipt of the Bureau's inquiry, our Customer Design and Engineering Office have expedited the process. They have submitted the request for traffic control plans; once the plans are received, we will then request permits from the District of Columbia. Thereafter, they will release the job to our Construction Division to schedule a date to complete the work.Thank you for bringing this matter to our attention. I trust this information will satisfactorily resolve the customer concernsSincerely.Stan P[redacted]

July 27, 2015Dear [redacted]:We are in receipt of your July 9, 2015 correspondence in the aforementioned matter. The correspondence was received on July 22, 2015. Please be advised that Pepco, as a public electric service provider, is a public utility regulated by the Maryland Public Service...

Commission (“PSC").Section 2-112 of the Public Utilities Article of the Maryland Code provides the PSC with jurisdiction over public service companies such as Pepco. The PSC maintains supervisory and regulatory control over Pepco. See Md. Code, Pub. Util. § 2-113. The PSC is empowered to investigate customer complaints. $ 2-115. Md. Code, Pub. Util. § 3-101 et seq. contains the statutory dispute resolution process to be followed when a customer disputes the services, energy consumption, or invoices submitted by Pepco.The Public Utilities Article of the Maryland Code outlines a basic structure for the PSC’s adjudication of disputes between customers and electric utilities. The Code dictates the requirements for and availability of complaints (§ 3-102), service of process (§ 3-103), hearings (§ 3-104), witnesses examination and presentation of evidence, (§ 3-107), subpoenas (§ 3-109), testimony (§ 3-1 10), preparation of the record, (§ 3-111), written orders, (§ 3-113), and rehearings (§ 3-114). Consistent with its authority, the PSC enacted detailed regulations to further develop the procedural regulatory scheme to govern billing disputes of this type. These regulations provide further dispute resolution processes to be followed when utility customers challenge the bills or usage charges issued by their service provider. Specifically, PSC regulations manage complaints and petitions by customers, (COMAR 20.07.01.06 and 20.07.03.01-03) stipulations (COMAR 20.07.02.01), testimony (20.07.02.02), subpoenas (20.07.02.03), evidence (20.07.02.04-05), legal briefs (20.07.02.06), rehearings (20.07.02.08), and appeals (20.07.02.13).COMAR 20.32.01.01 et seq. provides the further and less formal dispute resolution process to be followed for customer complaints submitted directly to the utility and those handled by the PSC’s Office of External Relations. After receiving a complaint from a customer, the PSC is empowered to order that Pepco afford relief to the customer, including a refund where warranted. Md. Code, Pub. Util. § 3-102(f); COMAR 20,07.03.03.In sum, the PSC maintains a comprehensive informal and formal adjudicatory dispute resolution process to address the exact type of claim brought by the claimant. This administrative remedy was established to ease the burden on other bodies that would otherwise investigate or resolve these claims, such as the Revdex.com and the court system, and to remove from such entities cases which can benefit from the PSC's specialized expertise.Therefore, we must respectfully defer to the dispute resolution process reviewed above and advise the petitioner of her right to proceed with a claim before the Maryland Public Service Commission as the proper venue.Notwithstanding the above, I have forwarded the customer’s complaint to our Meter Services Department for further action. We certainly regret that the customer did not have a positive experience in her attempts to address this curious situation thus far. It is my hope and expectation that our Meter Services Department will, in the immediate future, investigate this matter, reach out directly to the customer, address the concerns raised by the customer, and if at all possible, resolve the customer’s inquiries and grievance to her full satisfaction.I thank you and the customer for bringing this matter to our attention, and reiterate that we share the customer's disappointment that the problem could not be satisfactorily addressed through normal channels. I certainly hope Ms. Gibson is not dissuaded in the future from continuing to reach out directly to Pepco to resolve any problems she may be experiencing with her service.Sincerely,Brian H

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Address: 2910 San Isidro Ct, Santa Fe, New Mexico, United States, 87507-5428

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