The Tufnut Works

September 9, 2016[redacted] The Revdex.com 1411 K St. NW, 10" Floor Washington, DC 20005-3404RE: [redacted] Upper Marlboro, Maryland [redacted] Account #[redacted]Dear [redacted]:This is in response to complaint #[redacted] regarding [redacted]' customer service...

concerns for the above referenced account. We appreciate the consumer's feedback and for bringing her concerns to our attention.Quality customer service is an integral part of our Commitment to our Customers. Our goal is to ensure that customers who contact us are helped in a courteous and professional manner. We regret to hear that this was not the case as described by [redacted]. We have shared the consumer's feedback with our management team, which will aid in making customer service improvements. Going forward, I trust that any future contacts with Pepco will afford [redacted] the level of customer service that [redacted] expects and deserve.We work with all of our customers who may experience financial challenges that make it difficult to keep their accounts current. These customers are offered the option to make payment arrangements aimed at bringing the account current over a period of time. However, these arrangements are made within company established guidelines and must be maintained to prevent removal from the arrangement and potential disconnection of service.On September 2, 2016, a payment of $600.00 was accepted on the electric account, and a new installment plan was set up for the remaining balance of $993.05, which is payable in 6 monthly installments of $164.83, in addition to monthly current bills by the due date.Due to the timing of the payment and invoicing of the new bill, the payment of $600 on September 2, 2016, which was being processed, did not reflect on the September 2016 invoice (attached); therefore, the amount of the new current charges of $263.21 (not $863.21) is due by September 23, 2016, and the monthly installments plus current charges will begin with the customer's next billing statement.Additionally, Customers may register for My ACCount by accessing our website at www.pepco.com. My Account offers Customers the convenience of viewing bills on-line, making payments, and managing energy use.appreciate the opportunity to respond and trust this information will serve to satisfactorily resolve [redacted]'s concerns. If you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H

701 Ninth Street, NW Washington, DC 20068February 1, 2016[redacted] The Revdex.com 1411 K Street, NW, 10" Floor Washington, DC 20005-3404RE: [redacted]Rockville, Maryland [redacted] Account: [redacted] Dear [redacted]:This is in response to complaint...

#[redacted], regarding [redacted]'s billing concerns for the above referenced account. We appreciate the consumer's feedback and apologize for any inconvenience the customer may have experienced as a result of this matter.In February 2015, the Maryland Electric Universal Service Program (EUSP) pledged $156.00 for [redacted]'s electric account, of which $13.00 of the benefit has been applied. As a result of a programming issue, the balance of the benefit amount had not been applied to her Pepco account. However, our Systems and Development team has resolved this matter and the remaining $143.00 credit will be reflected on the customer's next invoice. The customer's account has been protected while this matter was being resolved and no late charges have been applied to the account. I appreciate the opportunity to respond. If you should have any questions, please contact me at the telephone number referenced above.Sincerely,Harvey H**

November 2, 2016[redacted]s The Revdex.com 1411 K St. NW, 10" Floor Washington, DC 20005-3404RE: [redacted] Suitland, Maryland [redacted]Dear [redacted].Please accept this in response to complaint #[redacted], regarding [redacted]'s billing concerns for the above...

referenced account. We regret to hear that [redacted] encountered difficulties with making his credit/debit card payment via [redacted]. I have reviewed the consumer's account and would like to offer the following information.Credit or debit card payments are processed by our third party vendor [redacted]. When a customer makes any credit or debit card payment, regardless of whether they do so through our Pepco website, E-bill (My Account), or mobile app, they are doing so at [redacted]'s site. We checked with our vendor to determine what might have happened with the payment the customer made as he described. [redacted] was notable to see or replicate any errors that occurred when [redacted] submitted the payment of $537.66 on October 15, 2016, which was received on October 18, 2016.Our records indicate that the consumer's August 2016 bill amount of $537.66 was not paid by due date of September 12, 2016. On September 23, 2016, the September 2016 bill was rendered in the amount of $730.06, due on October 14, 2016. This amount included the prior August 2016 bill balance of $537.66, a late payment charge of $8.56, and current charges of $183.84.A payment of $539.00 via E-Bill was received on October 17, 2016, which reduced the account balance to $191.06. On October 18, 2016, the payment of $537.66 via [redacted] was applied against the account balance $191.06, which left a credit balance of $346.60. Subsequently, on October 24, 2016, the "overpayment" credit balance of $346.60 was applied against the October 2016 current bill amount of $107.66, which left a credit balance of $238.94.However, the $537.66 payment via [redacted] was returned due to "Authorization Revoked by Customer". Subsequently, on October 31, 2016, the $537.66 payment was charged back against the credit balance of $238.94. After the assessment of a returned payment charge of $5.00, a balance of $303.72 remains due. The debit adjustment for the returned payment of $537.66 and returned payment charge of $5.00 will reflect on [redacted]'s next invoice. Currently, there is no available excess credit balance on the Pepco account to refund.We regret any inconvenience the Consumer may have experienced as a result of this matter and I appreciate the opportunity to respond.Sincerely,Harvey H

[redacted] is not the customer on record. Due to confidentiality practices, Pepco cannot disclose account information regarding the referenced address. Account information may only be disclosed the account holder.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have paid the amount requested of 275.Thanks for your help in mediating the process. 
Regards,
[redacted]

October 12, 2016[redacted] Trade Practice Consultant 1411 K Street, NW, 10th Floor Washington, DC 20005-3404Re: [redacted]Revdex.com Complaint #[redacted]Dear [redacted]:This letter is in response to your inquiry on behalf of [redacted]. I have completed my review of [redacted]’s account...

and would like to provide the following information.On December 12, 2014, a final bill was rendered on [redacted]’s former account at [redacted] Washington, DC [redacted] for $106.08 (attached). The final bill was sent to the customer’s new address [redacted] Hyattsville, MD [redacted] as indicated on bill. On March 12, 2015, we received a payment of $40.00 towards the final bill account which left a remaining balance of $66.08. Since there were no additional payments made thereafter, the account was sent to a third party collector for the remaining balance on June 25, 2015.As it relates to the customer’s inquiry regarding transferring the unpaid balance to the new address, according to the District of Columbia’s Consumer Bill of Rights, section 304.9 (attached), “An unpaid balance may be transferred from a Customer’s former residential Account in the District of Columbia to the Customer’s next residential Account in the District of Columbia.” Therefore, we were unable to transfer [redacted]’s unpaid balance from her old address in Washington, DC to her new address in Maryland.Further, we conclude that [redacted] was fully aware of the final bill balance due since the bill was forwarded to her new address and received sufficient time to pay it. Regretfully, we are unable to recall the unpaid balance from third party collections. In addition, we are unable to provide the customer with a credit.Thank you for allowing me the opportunity to respond. If you have any questions, please contact me.Sincerely,Shannah F

This letter serves as a response to your inquiry on behalf of our mutual customer, Ms. [redacted] regarding overpayments made on the above referenced final billed account.On July 2, 2012, the customer created a profile on our My Account web portal, which allows customers access to view their bills and...

make payments online. Effective May 8, 2015, the electric account was final billed for charges totaling $81.08 (attached). After an account is closed, customers can continue to log into the web portal to view their historical billing information, and initiate payments. The web portal payment history reflects the customer initiated the following payments after the account was closed on May 8, 2015; $70.70 on May 9, 2015, and three payments for $81.08 on May 24, 2015, June 9, 2015 and July 7, 2015, respectively. Combined, the four payments totaled $313.94, of which $81.08 was used to satisfy the final bill, and left a credit balance for $232.86 which will be refunded and mailed to the customer's current address at [redacted], Rockville, Maryland, 20850 within the next 15 business days.| regret it was necessary for the customer to contact us more than once to have this issue resolved and apologize for any inconvenience she may have experienced. If you should need further assistance, I can be reached at the above referenced telephone number.Sincerely,Stephanie R[redacted]

May 6, 2015Dear [redacted]:This letter serves as a response to your inquiry on behalf of our mutual customer, [redacted], regarding the commencement of new service at the above referenced address. An investigation was completed and I offer you the following information.On January 15, 2015,...

[redacted] contacted the company to establish new service at [redacted], Washington, DC, effective February 1, 2015. After receiving proof of occupancy, a new account (#[redacted]) was established effective March 5, 2015, and a deposit for $90.00 was assessed to the new account. Existing and new customers establishing an account may be required to provide proof of occupancy and be subject to a deposit assessment. However, after reviewing the customer's concerns and in the interest of good customer relations, we have waived the deposit and applied the deposit payment to the account.Based on our findings, we determined the March 5, 2015 occupancy date was incorrect and the account should have been established effective February 1, 2015. Regretfully, the service was inadvertently interrupted at the time the information was processed. Since the receipt of the complaint, both the effective date and billing records were retroactively corrected to reflect the correct occupancy date of February 1, 2015. Attached is a copy of the adjusted bill for services rendered on February 1, 2015 to April 27, 2015, for 85 days, and adjusted charges totaling $41.65, payments totaling $268.27 are acknowledged on the bill. On April 23, 2015, the company waived a $5.00 fee for a dishonored payment totaling $155.67. The credit adjustment for the deposit will be reflected on the customer's next bill.We regret it was necessary for the customer to contact us more than once to resolve this issue. Please extend our sincere apologies for any confusion this may have caused. I trust this information will assist you in responding to the customer's concerns. If you have any additional questions, please contact me.Sincerely,Stephanie R

[redacted]:  We regret any inconvenience [redacted] may have experienced as a result of this matter and appreciate the customer’s feedback, which has been shared with our Customer Service management team to aid in making customer service improvements.  On January 27, 2017, I spoke with [redacted]...

[redacted] and acknowledged her initial billing concerns.  As of the January 2017 invoice, account balance totals $400.94, which incudes deposit of $155.00 and current charges $245.94 due February 8, 2017.  A military waiver of the deposit  has been extended to [redacted].  After removing the deposit, a current balance of $245.94 remains due February 8, 2017.  Thank you for the opportunity to respond.Sincerely, Harvey H**

Mr. [redacted]The Revdex.com1411 K Street NW 10" FloorWashington, DC 20005-3404RE: [redacted]Revdex.com#[redacted] Ln Clinton, Maryland 20735Account number: [redacted]Dear Mr. [redacted]:This letter is in response to Ms. [redacted]’s ongoing concerns with her Pepco balance. Ms. [redacted] experienced estimated bills from October 29, 2015 to February 26, 2016 due to the installation of a smart meter that failed to communicate readings for billing. On March 7, 2016 this meter was replaced.Ms. [redacted] believes that she is due an adjustment. The March bill covering the time period from February 27, 2016 to March 28, 2016 totaled $649.34 and consisted of a balance forward of $339.80, a deposit of $150, a late payment charge of $1.63 and current charges of $156.91. This bill was based on actual meter readings and reflects Ms. [redacted]’s usage. Ms. [redacted]’s meter was exchanged on March 7, 2016 and at that time we obtained an actual meter reading from the removed meter. As meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing. Therefore, in instances when an estimated meter reading is used, any difference between estimated and actual consumption is identified through subsequent actual meter readings.Ms. [redacted]’s April bill covering the time period from March 29, 2016 to April 28, 2016 totaled $387.54. This includes a balance forward of $498.34, a waiver of the previously requested deposit of $150, an Exelon rate credit of $50, a payment of $100 and current charges of $39.20. The $50.00 Exelon rate credit was issued on the account as a condition of the Exelon Merger Agreement and was not an adjustment made because of inaccurate billing.Again, we offer our most sincere apologies for the inconvenience experienced due to the estimated readings. If Ms. [redacted] is unable to pay the account in full she is encouraged to contact our Customer Care Department at ###-###-#### so that she may be placed on a 12-month installment plan.Sincerely,Michelle G

The following response was provided to the Maryland Public Service Commission: [redacted] contacted the Maryland Public Service commission with concerns that his final bill for service ending June 2, 2016 at the above listed address was incorrect. On September 13, 2016 a new party called requesting...

to assume responsibility for billing at the above listed address effective September 3, 2016. While processing the request to back-date the start date for the new occupant, [redacted]’s bills were erroneously reversed. When the representative re-invoiced [redacted]’s charges, a $50.00 [redacted] Merger Credit originally invoiced on the April 2016 statement and a $27.50 Peak Energy Savings Credit originally invoiced on the July 2016 statement failed to be reapplied. As of September 30, 2016 the credits have been successfully reapplied to [redacted]’s account and the account balance now accurately reflects $0.00 due. I called [redacted] on September 29, 2016 and left a message providing an explanation and an apology as well as my phone number if he had further questions. We again apologize for any and all inconvenience this mishap has caused.

[redacted] Street, NW Washington, DC 20068March 3, 2016Mr. [redacted] The Revdex.com 1411 K St. NW, 10" Floor Washington, DC 20005-3404RE: [redacted] Way Upper Marlboro, Maryland 20774 Account #[redacted]Dear Mr. [redacted]:This is in response to complaint...

#[redacted], regarding Mr. [redacted]'s billing concerns for the above referenced account. We appreciate the consumer for bringing his concerns to our attention.Among other reasons, deposits are requested of customers who have maintained a less than satisfactory payment record over a 12 month period, or due to service interruption for nonpayment of an outstanding bill. On a customer relations basis, the deposit requirement of $510.00 has been removed on the condition that the bills will be paid in a timely manner. However, if the consumer's payment history becomes unsatisfactory, a deposit requirement equal to 2/12ths of the consumer's annual usage may be requested.As reflected on the March 2016 bill (attached), the deposit amount has been cancelled (page 2), and the account balance totals $702.91, which includes a past due amount of $366.04, and current charges of $336.87 due March 23, 2016.| appreciate the opportunity to respond and trust this information will serve to satisfactorily resolve Mr. [redacted]'s concerns. If you should have any questions, please contact me at the telephone number referenced above.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Because of the double payment the customer made ($265.70) on the bill for service from June 13 to July 13, 2017, in the amount of $132.85, the account reflected a credit balance of $132.85.  Therefore, when the account was billed again for service from July 14 to August 10, 2017, in the amount of $128.14, the credit balance from the previous bill was applied, resulting in a credit balance on this bill of $4.71.  As previously stated, during our previous investigation of the double payment, the customer stopped payment on one of the checks.  Therefore, the credit that was applied on the bill for service from July 14 to August 10, 2017, was debited back to the account. As a result, when the account was billed again for service from August 11 to September 13, 2017, in the amount of $147.68, the bill reflected the balance from the previous bill of $128.14, and a system generated late charge of $1.28.  However, I have waived the late charge.  Currently, the account reflects a balance of $275.82, which consists of the previous bill in the amount of $128.14 and the current bill, in the amount of $147.68 that is due by October 5, 2017.

September 7, 2016[redacted] Hyattsville, Maryland [redacted]Re: Account Number: [redacted]Dear [redacted]:This letter is in response to your inquiry received from the Revdex.com with a request to be reinstated back on the budget payment plan. On July 5, 2016,...

the installment payment plan was cancelled, when the amount due of $225.67 was received after the payment due date. On August 8, 2016, your invoice reflects enrollment in the budget plan for $120.00 for the Pepco distribution charges only. The 3rd party supplier charges will continue to be invoiced each month and their charges are not part of this budget amount. The invoice issued on August 8, 2016, also reflects a deposit request of $205.00, this deposit request has been waived as a courtesy. A new 8 months installment plan was established today on the total amount due of $407.47 with the following payment terms:• An initial installment amount of $52.47 will be reflected on your next invoice issued after September 8, 2016. This installment amount will be in addition to your current monthly charges invoiced for the budget plan and the 3rd party supplier for the service period.• The remaining balance will be invoiced in 7 equal monthly installments of $50.00, plus the current monthly bill beginning with the invoice issued in early October.• The terms of this installment plan will be referenced on page 2 of your next invoice issued after September 8, 2016. The installment amount will be included in the current charges for the service period. To maintain the payment arrangement, please pay the total amount due requested on your next invoice by the due date.Please note, if the terms in this agreement are not adhered to, the full amount of your bill becomes due, and your account will be subject to normal collection activity and may result in service disconnection. Please feel free to call me if I can be of further assistance.Sincerely,Linda B*

This letter is in response to [redacted]’s concerns regarding a security deposit that was assessed on his new account. New, existing or previous customers may be required to establish credit in the form of a security deposit. A security deposit is calculated as two months of the estimated...

average annual electric bill. In the case of a former customer, the prior account history can be reviewed to make a determination of the requirement of deposit. [redacted] began service at the above mentioned address on June 17, 2016. At the time the account was set-up, [redacted] was charged a $225.00 security deposit. As a result, [redacted] contacted our Customer Service department on June 10, 2016 and requested the security deposit to be removed. At that time the representative initiated a review of the security deposit assessed to the account. On June 20, 2016, upon completion of the review, the $225.00 security deposit was waived based on the payment history of [redacted]’s previous Pepco account. I spoke with [redacted] on June 21, 2016 and advised him of such. Please accept our apologies, for any inconvenience experienced by the customer.Sincerely,Michelle G[redacted]

Date: Tue, Oct 17, 2017 at 9:44 AMSubject: Response from Pepco regarding establishing new service at [redacted], Washington, DC - [redacted]To: "E-mail:" <[redacted].com>Cc: "[redacted] ([redacted]@myRevdex.com.org)" <[redacted]@myRevdex.com.org>[redacted], In order to set up...

new service we will need a copy of the following documents: A state issued photo IDA complete copy of the lease or settlement documents for the property. These documents can be faxed to ###-###-#### from 8:30 am – 4:00 pm  Monday – Friday.   Once received the service will be initiated in your name and  the service will be reconnected.    You may contact me directly at ###-###-#### and I can confirm receipt of the fax and provide an update on the status of the reconnection.   These documents are needed due to the electric service being disconnected for non-payment by the previous party.   Thanks, Linda  B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:In the same exact document that contains an excerpt from the GENERAL TERMS AND CONDITIONS
FOR FURNISHING ELECTRIC SERVICE
IN
MARYLAND, [redacted],it  says "For residents who have not paid a deposit..." I have paid a deposit, therefore I shouldn't be charged another deposit.I paid a deposit to Pepco on account #[redacted] in Fall of 2011. Therefore I shouldn't be charged a deposit. As well I refused to pay in portions because I paid off the entire bill. As of 10/22/2015 my balance is 0.
- [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because (1) Pepco did not fully address all of the issues raised in my initial complaint and (2) Pepco has not provided a comprehensive, detailed accounting of the charges and payments made on this account, and I believe I have been overcharged. The details are explained in the following letter:



Dear Ms. R[redacted]:This letter serves as a response to
your letter to [redacted] of the Revdex.com, dated
May 6, 2015, concerning Revdex.com Complaint No. [redacted].Your letter contains several
inaccuracies, and PEPCO’s bills contain many confusing or erroneous
charges which PEPCO still has not adequately explained. These are
detailed below.I am very concerned about the confusing
bills I’ve received, which contain unexplained charges. It leads me
to wonder whether Pepco is engaging in deceptive billing practices,
and I would like you to address these concerns.Following is an itemized response to
your letter and to the various bills I’ve received from Pepco.ITEM NO. 1
You write, “After receiving proof of
occupancy, a new account (#[redacted]) was established March 5,
2015, and a deposit for $90.00 was assessed to the new account.”This is not the correct order of
events. PEPCO turned off my electricity on March 5, without warning.
When I called to ask why it was turned off, I was told that “No one
lives there.” My name and account number were not in the system.This was an error on PEPCO’s part. I
had called PEPCO on Jan. 16 to advise them that my tenant was moving
out Feb. 1 and to switch service into my name. However, PEPCO told me
it would be switched to my name Feb. 2, as Feb. 1 was a Sunday.During that Jan. 16 call, I was given
an account no. (#[redacted]). Electric service continued after my
tenant moved out (Jan. 31) and continued, uninterrupted, until it was
turned off, without warning, on March 5.I immediately called PEPCO and spoke
with Ms. A[redacted], who told me that there was no record of my name or
of the account no. (#[redacted]) in the system.At that time, on March 5, Ms. A[redacted]
set up a new account for me and my electricity was turned on within a
few hours.It was after this that PEPCO
demanded proof of occupancy. In a letter from PEPCO Billing Services
Investigation dated March 19, received by me March 27, I was told to
provide proof of occupancy. I immediately called and spoke to Mr.
L[redacted], and faxed him, the very same day, proof. I also sent copies of
the documents via certified mail.
ITEM NO. 2
Your accounting on my account does not
seem to add up. I have made three payments on this account, as
follows:
On 4/24 I paid $112.60 (check no. [redacted])
On 5/6 I paid $18.71 (check no. [redacted])
On 5/11 I paid $41.65 (check no. [redacted])
Total payments made by me as of today:
$172.96.
But in looking at the bills I’ve
received, here are the amounts PEPCO has billed me:
For the period 3/5-3/26: $17.60
For the period 3/27-4/27: $23.71
For the period 2/1-4/27: $64.25
Total amount of electricity charges
billed by PEPCO: $105.56. (I arrived at this figure by adding all of
the “New electric distribution charges – Pepco” and “New
electric supply charges – SOS Provider” from each of the three
bills.
My payments of $172.96 minus the billed
amount of $105.56 = an overpayment by me of $67.40.
PEPCO owes me $67.40, yet the
most recent statement shows a balance due of $41.65.
Someone at PEPCO needs to start all
over with my account, go back to Feb. 1, figure out what the meter
reading was on that date, figure out the meter reading today, and
determine exactly how much I should have paid in electricity charges.
PEPCO’s insistence on reworking the
same confusing bills, which are rife with inexplicable charges and
errors, only serves to exacerbate the errors. It is time to start all
over again.
ITEM NO. 3
Your letter erroneously states that “On
April 23, 2015, the company waived a $5.00 fee for a dishonored
payment totaling $155.67.” There was never a dishonored payment, as
has already been verified by a PEPCO employee. My bank has confirmed
that PEPCO never attempted to put through a payment from me in the
amount of $155.67.
ITEM NO. 4
Per my telephone conversation with Ms.
H[redacted] at PEPCO on April 23, the amount of $155.67 is itself the
result of an error on PEPCO’s part. Ms. H[redacted] and her supervisor
were not able to determine where the amount came from. I was advised
to “ignore” this and that I only owed $112.60.
Now that this matter has dragged on so
long and I am forced to complain to the Revdex.com yet again about PEPCO’s
handling of this matter, I must demand an answer: where does this
amount of $155.67 come from? You cannot put a charge on my bill and
then fail to explain to me why it is there.
ITEM NO. 5
The very first bill I received
from PEPCO for acct. no. [redacted], for service dates 3/5-3/27,
includes “Changes to your electric balance” of $250.67. How is
this possible? On my first bill? Where does this amount come from?
Even a cursory look at my account will show that I use roughly $20-60
worth of electricity per month, so it is impossible for me to have
accrued this balance immediately, especially in winter, as the
apartment is heated by gas.
I must have an explanation for this
amount as well.
ITEM NO. 6
In your letter you write, “we have
waived the [$90.00] deposit and applied the deposit payment to the
account.”
Nowhere on my bill can this $90.00
credit be found. Given the numerous mistakes PEPCO has made on this
account, I must demand a fully detailed accounting of every charge
and payment made on this account, line by line. Do not group
everything into confusing catch-all categories such as “Changes to
your electric balance” or “Your payment(s) – thank you.”
Your own customer service reps and
their supervisors have been unable to decipher my bills. I have
spoken with at least three reps so far. I doubt that you yourself can
fully explain to me or to the Revdex.com all of the charges that have been
listed by PEPCO on this account.
CONCLUSION AND REMEDIES SOUGHT
I have logged roughly 20 very difficult
and trying hours simply trying to iron out the various errors Pepco
has made on my account, from losing my original account number to
turning off my service to forcing me to prove occupancy at an address
I’ve owned for 15 years. And forcing me to pay a security deposit
on top of it, even though I made no mistakes.
I do not want to spend another minute
deciphering a vague, confusing Pepco bill. I demand a thorough,
comprehensive, line-by-line explanation of each and every charge that
has been made on each and every bill I’ve received since Feb. 1,
2015. I want this explanation in the form of a letter that uses plain
language to explain the charges.
Because of the confusing nature of the
bills and the repeated overchages, I am led to wonder whether Pepco
is engaging in DECEPTIVE BILLING PRACTICES. You have repeatedly tried
to get me to pay, for example, a charge of $155.67 that even your own
employees cannot explain to me. I would ask that you advise me as to
whether Pepco’s billing practices are indeed deceptive or not.
Pepco has also failed to adequately
respond to the following demands from my original Revdex.com complaint.
These demands still stand:
• Return
the “security deposit” of $90 I paid on April 14, 2015.
• Explain
why my power was shut off on March 5, 2015.
• Explain
what happened to the account I set up for Apt. 2 on Jan. 16, for
service to commence Feb. 2. At the time, I was given account no.
[redacted]. I have since been told that this account no. does not
exist and Pepco has no record of it.
Your
immediate response is greatly appreciated.
Regards,
[redacted]