Sign in

The UPS Store

319 Vann Drive suite E, Jackson, Tennessee, United States, 38305

Sharing is caring! Have something to share about The UPS Store? Use RevDex to write a review

The UPS Store Reviews (%countItem)

UPS Store is charging more money to print labels that are required to ship packages. In addition to the service fee that has already charged.
On Oct. 2, 2018 Iwent to this UPS Store to return a package from a mail order service. As, like I have done before I emailed UPS the shipping label and they would just print it out when I dropped off the package. When I arrived at the store an associate informed me that they stop accepting emails from customers. He told me that I can simply use a computer in the store to print the label. So I did It was about ten minutes to print the label, several of those minutes were spent making sure no personal information was left on their computer. After printing the label I went to the cashier James and he put the label on the package, and told me that my total was $7.50. I asked for what, he replied it's a computer rental fee. I respond back, that I was unaware of any fee to use the computer, their reply was that I was informed of this fee and that there is a sign by the computer about it. If I had know about this there's no way I would have agreed to it. After some discussion they did lower the price to $3.50 I gave them $2.00 that's closer to the cost that other printing services would charge. In search of answers about this new service they charge me for, I called UPS customer service to ask if charging over $7.00 for one sheet of paper is reasonable, after much hesitation she replied yes that's a reasonable price to print one sheet of paper. I disagree, $7.00 is a absurd price to print a piece of paper and not being informed of the fee prior to using the computer. I didn't use the computer for my own personal enjoyment. It was to print a label needed to conduct business with UPS Store the cost of the label should be factored in with the service fee. Charging for this is not ok (it's the equivalent of buying something from a store and being charged for the paper needed to print the receipt) but, If you do start charging customers for stationary, the price has to fixed and can't be raise based on how it took to print the label.

Desired Outcome

Set a fixed price to charge for printing labels or no charge. Full disclosure to customers about the computer rental fee.

The UPS Store Response • Oct 11, 2018

Yes, before the customers emailed us a label and we will print it, but a few times when customers have emailed us, their was a virus attached with their email, lucky enough we have a strong virus detector.
Second: sometime when the customer emails us the label it goes through *** site then we have to ask the customer for their personal information, sometimes the customer doesn't want to give us the password and says if they can come in the back and log in the information as they want to make sure they are logged out. At the UPS store in the back we have box cutters and other sharp objects and there is liability issues for us to bring a customer in the back. keeping all this in mind we had to take a smart business decision of having a rental computer in the lobby where it is easily accessible for them to do their business and we are not liable.
Since we have a rental computer, there are signs all over, one sign 8.5 X 11 in color right next to the screen in big letters which gives the break down of the time they use. By charging, people will hurry up and finish their job as soon as they can, otherwise they will be sitting there for hours.

Check fields!

Write a review of The UPS Store

Satisfaction rating
Upload here Increase visibility and credibility of your review by adding a photo

The UPS Store Rating

Overall satisfaction rating


Address: 319 Vann Drive suite E, Jackson, Tennessee, United States, 38305


Show more...


+1 (731) 668-9553

Add contact information for The UPS Store

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated