The UPS Store #

We have paid the customer for the item that can not be foundShe has been paid by the owner of this location in full.Unfortunantly the UPS rep she spoke with on the phone gave the customer wrong information, or maybe just misunderstood what kind of return this wasWe DO record ALL pre paid drop off packages but Do Not check or keep record of RTS packages(Refused/Return to Sender)After this situation came up I asked my regional rep if any procedures had changed and he assured they had notWe are not to check in returned packagesThank you, [redacted] General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As stated in my complaint, I did not receive instructions when my shipment was receivedI was not aware that I needed to retain my packaging in order for a claim to be honored The website states that packaging MAY need to be inspected, not that it is REQUIREDAgain, as previously stated, I don't know of anyone who views a website prior to opening a packageThe boxes were very large and taking up needed spaceThe shipper is disgusted with the way this situation has turned out He was shipping my deceased brother's items This is not a company shipping goods in exchange for payment, who can exchange or issue credit for the merchandise This is not a large organization who uses shipping companies frequently He took all of the items to the store and had them package the items He took their suggestion from the store employee of insuring the itemsWe both inquired about what exactly this insurance covered if not the safety and protection of the delivery I feel this was a scam and an unnecessary very expensive expense if nothing can be gained from purchasing it The items cannot be replaced and he was my brother, so yes, I, the receiver want to be involved in this Again, as stated, the sender is upset and disappointed at this outcome which is why I continue to inquire about this situation Both the shipper and the receiver have taken a great loss by using your company and your affiliate and we would like some satisfaction In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hello, thank you for the response They did not call back, so I called them regarding this matter Also I never received any calls or emails from themI am not sure why they said they contacted me, there is no record of that I told them the package was a gift and the original receipt was in the package The person I talked to told me it was OK to send them a bill of sale for the replacement, because the item is no longer in production and I had to purchase it from an individual Attached to this email is the bill of sale

Hello,Please help me to close my complaint ID [redacted] The UPS Store gave me a full refund as demanded.I tried to find an option to close my complaint through my account on Revdex.com, but didn't find such.Thank you[redacted]

Good Service

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ [redacted] called our office to have part of her level condo cleanedShe rents out a bedroom, bathroom and shares the kitchen with tenantsShe asked us to come over and view the space which I did [redacted] There is a special key fob to get in the front entrance and a key for her suite [redacted] showed me the rooms to be cleaned and also asked to have washing doneI told her depending on the amount of wash and the length of time her washer and dryer takes to wash and dry the items an approximate costThe job was to be done when her tenants had moved out on a certain time and date in determined by [redacted] She changed her cleaning date once and we showed up on time to clean what was askedThe washing and drying took longer than expected because of the amount of laundry and the ability of the dryer to dry the bedlinen and towelsMy staff cleaned the bathroom, bedroom, kitchen, floors and much more while they waited for the washer and dryer to wash and dry the laundryPlease note that even though we finished cleaning what was asked for my staff kept on cleaning to help [redacted] out instead of just sitting and waitingIt would have been nice to have been at least thanked for the extra work done for free I inspected the work done and we leftA week or two later, when [redacted] got back from her trip down east she called our officeShe asked me to send the key back in the mailI asked to verify the mailing address from the first time she gave it to meThe Postal Code was different from the first time we talked so I am glad I verified itI was not asked to send it registered mail by her [redacted] called me a few weeks later to see if I mailed it because she had not received itIt told her I mailed the key the same dayI told her that all our envelopes have a return address stamped on them and it may be returnedI also told her I would call the Post Office and ask would could be done in a case like thisI was told what [redacted] and I discussed that it may be returned to our office if she did not received it I sent the key back as per [redacted] 's instructions and verified the address [redacted] could have picked up the key if she thought our Post Office would loose her keyI am not responsible for our Post Office loosing mail, I simply followed her instructions This was a one time job for [redacted] before her new tenants moved in and in no way was it an ongoing cleaningThat is why the key was being sent back Thank you [redacted] General Manager

We don't have a matching record for this recipient or consignee address

Complaint: [redacted] I am rejecting this response because: I was NOT informed that the UPS Store was having issues with removing the wand from the vacuum prior to it being shippedThat is an outright lie! The removal of the wand was discussed in depth with the actual employee who packed the vacuumIt simply requires pushing a blatantly obvious release button!I can't decide which is more onerous, the incredible lack of regard for an agreed upon packing method, the incredible carelessness of the staff or the absolute refusal to accept responsibility for their errors! The owner also lied in the above response! The Revdex.com complaint was filed prior to accepting a refund of $15.50, not after! A refund which I ONLY accepted because I knew they would not refund the $extra that their shoddy service cost me.If you want to use a company that totally ignores agreed upon terms then does everything they can to deny their responsibilities to their customers this is the company you've been looking for! Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I hope you are doing well! I just wanted to update you on the status of this case as we were able to get ahold of the business and resolve the issue The business finally contacted us the following week apologizing for not showing up, though the excuse was extremely flimsy They did agree to refund us our money The bill was paid via two different methods and we got the first wire transaction returned to our account promptly after speaking with the business vendor However, we made the other payment via check and we were informed that would have to be returned to us in check form He mentioned he was mailing the check out the same day the wire transaction had gone through However, two full weeks passed and we did not receive any check in the mail I called the vendor back again, of course getting voicemail as they never seem to be available to answer the phone, explaining to him that we had not received a check and that it does not take two weeks for checks to arrive in the mail I left a specific phone number for him to call back with an answer as what was going on Instead of following my request from my message, he instead called a different number he had on file for us than the one I specifically left for him to return my call and left a message there saying he was just sending the check out that day and that it would come express So, to summarize: The complaint was resolved, though not in a very professional manner, as we continuously had to hound him to get the payment back We are happy to receive the refund back but still extremely disappointed and upset with the level of professionalism provided by this business I would recommend steering clear of this business at all costs moving forward as they seem to be scam artists who do not have any desire to provide the services for which they contractually agree to Thanks, [redacted] ***

Thank you for reaching out to usWe have made contact with ***We are in the process of resolving her concernsWe will have everything finalized by the end of next week

We understand the customer's frustration and feeling he was misled Staff at the ups store are well trained and to the best of their ability to gather as much information as possible about each customers' shipments There is a balance between asking too much information and too little information However, it is the responsibility of the customer to declare a value of an item at the time of the shipment Obviously, items can range from little to no value all the way to $50, The cost for a high value item is more than one of little or no value We apologize for any misunderstanding in this instance If the customer can provide a tracking number we can assist him/her further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.This is correct, I've MOSTLY spoken with UPS headquarters, both their Customer Relations and Customer Service departmentsInitially, upon calling the Store I was passed onto HQ and vice versaHQ deemed the case unworthy due to the Store being a franchisee and the Store passed it on because they have no control over the systemMy overall opinion is that HQ should be the accountable party, when the Store does not do the actual driving and they did not create the software that was at "fault"I've spoken with the owner once, but I was advised by the Revdex.com not to have/accept any conversation from the defendant and my work schedule has been nothing less than insane Regards, [redacted] ***

I am rejecting this response because: I went over today and they said they sent it ?

I called and spoke with the claims department this morning and they have received the bill of saleThe associate I spoke with stated that the claim would be finalized for payment by tomorrow and they will send the check to the storeAs soon as the check is received we will forward it to the customerI will also be calling Mr [redacted] with this information.Tessa C***

Response received VIA e-mail from the company as follows:? (copied and pasted by Revdex.com staff-NR)MsR [redacted] The customer has been reimbursed $by check.This is the total amount which she was charged for the shipment in question.The customer has been advised by telephone of the reimbursement.John H***

The initial portion of the transaction was completed, when it was determined that a box was needed to ship this customer's item The customer was IN the store and told that she would need to purchase a box or the item might get damaged in transit The employee went in the back of the store to get the box and the customer left the store The employee found the customer in the parking lot and the customer said she was in a hurry and could we please call her This call was made shortly after that conversation and per the customer's request Three different employees gave the same version of this experience

Complaint: I am rejecting this response because: [redacted] *** is lying and I knew he would not be forthcoming with what really happenedHe never greeted me and he had no one else in the store when I came inHe was upset when I asked him if he was having a bad dayHe responded to me by saying that "it's like you women asking too many questions that don't need to be answered", then he said when you women are unhappy about something you take it out on other things" I was asking myself where this rude, and aggresive behavior was coming from? I hardly said two words to that manI said I would take my packages somewhere else and then he told me to get out of his store and NEVER come backNo problem there I will never go back to this store and I will make sure that a lot of other people don't eitherI would never tell ANYONE to get out of this county, I come from a very diverse familySomeone may have told him that, but it was not me [redacted] needs to admit he has an anger issue, he's not happy and taking out on customers is not the answerIt doesn't matter to me if he gets help or not, but someone is going to pay the price for his aggressive behaviorHe is very unproffesional for a store owner representing UPS and I have also notified them as wellHe should be ashamed of himself for acting like he doesIf he doesn't think he has a problem, look on "YELP" and see how many complaints this store has against himHe has no respect especially for womenThis is all that I have to say and I'm done with this complaint [redacted] *** is not going to steal my joyThank you Revdex.com for your assistanceHappy New Year Revdex.com! Regards, Liz Galindo

I want to share my experience about the UPS Store in Eau Claire Wisconsin I bought a single lap top from an auction and they offer to package and mail to me in FloridaFees charge for their services came to astronomically about $and change besides what I paid for the used laptopI am very disappointed Will I recommend this store to any customer out there? no

My first contact with Mitchell's Air was when my A/C unit went out and it was 115F degs in Vegas in July I called and they of course had a full schedule for the day and the next, but Cody was willing to come check my A/C that evening after dinner I was so impressed by his willingness to work longer/later to help me Cody was able to do a quick fix that night, but wanted to return to ensure that there wasn't a more serious problem...ie, a Freon leak The next visit by Cody was with his father, Ken I didn't realize previously that it was a family-run business...which impressed me even more while watching the two of them work together I'm sure they were eager to get home for dinner, but they both patiently took their time to show me certain aspects of my A/C system, the filters, and answering my endless questions They truly exemplified A+ customer service in addition to being professionals with the HVAC systems

The store is honest and supportiveI shipped a package from this store and when the content was damaged during the transferingFor sure it was not this store's fault, the store called me and support me to claim the lost in an very efficient way