The UPS Store #

Hello, Please help me to close my complaint ID [redacted] The UPS Store gave me a full refund as demanded.I tried to find an option to close my complaint through my account on Revdex.com, but didn't find such.Thank you [redacted]

We contracted Sears to reface the cabinets of our kitchen and bathroomsWe thought they could offer us a good service and we wouldn't worry about anythingThe salesperson promised us the best service of the world but nothing happens as he told usTo start, the crew didn't show up in the first dayAfter two days, the crew changedThe Project Manager never answered the calls or answered the emailsWhen they "finished" the service, my house was super dirtyThe installers didn't cover the appliances of the kitchenIn my bathroom, they installed a new part with the wrong measuringOne of the drawers looks like a tableI complained dozen of times and they never did anythingSears told me a installer would be to my home to fix the problem but he never showed upI asked to Sears to return the money I paid to part they made incorrectly and their answer was "we don't pay compensation"SEARS is the WORST company I contracted in my life

Business states that unfortunately not all UPS Stores have the ability to print color copies from flash drivesIn this case the consumer was provided further assistance by allowing him to use the computer to print out what he neededAll charges for computer use are clearly posted on the right hand side of the computerThe consumer was provided with his request and charged accordinglyCustomer is only unsatisfied because the price was not to his likingCustomer claims of being unaware of the charges are not the business fault as they were conspicuously posted for customer

To whom it may concern, My name is Asif [redacted] and I would like to share a terrible experience I had with one of your employees at the UPS store in San Diego, address Mission Center Rd, Ste store number (per the employee) I went into the store today to try and get a form from out of state notarized, and I was told by the notary in the store they would not be able to meet my needs per California requirements, which I totally understand and am fine with But what I am informing you about is the manner in which this was done by your employee who told me her name was [redacted] (would not give me her last name) and that not only was she the notary but she was the store manager She was very rude, condescending and unapologetic for her behavior, or at the least my perception of her behavior towards me As I stated above I completely understand that the notarization was not able to be done to my needs and I never questioned this, but what I had a problem with was the complete lack of dignity in which I was treated by [redacted] the manager of the store And what was worse is that when I asked her about her behavior she became even more rude and condescending, rather than clarify her behavior as possibly being misunderstood or interpreted by me, she continued with this same behavior I was not rude to her, condescending to her, nor did I give her a hard time about the notarization, and when I asked her why she was behaving this way she did not even attempt to rectify the situation, but she continued with her behavior The only thing I can think of in regards to why she was so poor in character and manners is because of my skin color Please help me understand what happened

Ordered something onlineTheir delivery person didn't deliverI called the store, and they promised delivery in 2-business daysCorporate office called to confirm, which was greatbusiness days later, the package never left the storeI attempted to call the store, times a day for daysNo answer until the last day when they finally picked upThe couple was super aggressive, they swore at me and hung up on me twiceThey said I'd never see my prepaid packageFollowed by them screening all my callsThis is the worst service I have ever receivedDO NOT USE THIS STOREcall ups corporate and arrange for another location to manage your deliveries They will withhold packages and be extremely unprofessionalMost definitely avoid if at all possible

Again, we are so sorry that your shipment was damaged in transit It seems as though information concerning cost for shipping was also being conveyed through the seller of the parts to the consignee and the lesser cost was chosen In order for freight costs to be refunded by UPS Freight, the amount of the shipping charges would have to have been added to the value added coverage The UPS Store had to pay UPS Freight for the shipment and UPS Freight will not reimburse for the freight because it was not declared in a value added amount The value of the shipment is always requested so that it can be determined if the value exceeds the conditions of carriage and if the customer elects to pay for additional coverage We have paid what we have been reimbursed by UPS Frieght plus your packaging I have filed a complaint with UPS Freight for the handling of the shipment and should I get any additional consideration, I will contact the consignee

Dear Revdex.com.We received a package on 01/18/for customer K [redacted] we called the phone number listed on the label so she can come in and retrieve it Fees were explained as we left a messageno one showed upWe made another attempt to no availThen days later we got a call from UPS customer center ( it seems that she contacted them), we explained the fees again and asked them to inform her but also stressed that if no one claims this package it will be returned to sender by Friday 01.26.18.That's when she rushed to the store on January 26thNow When we told her about the fees she became so angry and belligerentAlthough we didn't charge her for every day the package was stored, she felt entitled to a free service and started threatening us with complaints to the Revdex.comfees were $receiving fee + 5$/day storage feeThose fees are pretty standard among the UPS store network and also other shipping outletsWe are a small business franchise and not part of UPS corporateWe pay rent and other expenses , we are not a charity and we can't be expected to offer a free receiving and storage service.few inaccuracies in her statementPackage was received on 01/18/not 01/17/here is the tracking # [redacted] She came in to the store on Friday January , not 01/24/Shipper of this package never contacted us and never promised us to pay any "holding" fee.However we are very sorry that this incident has happened

Initial Business Response / [redacted] (1000, 6, 2015/08/07) */ There is no record of any shipment From Ms [redacted] , She must have had a pre paid shipping label from the lighting companyThis is who she needs to contactWe would have been very aware of a $shipmentSorry for any confusion Please let us know if we can help Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have heard numerous reasons as to why they cannot follow up with refunding me the $they have owed me for the last monthsThe police report excuse has been going on for months nowIn speaking with UPS the entire process should take a month to complete and it has been so farI have heard that the report should have been here, that they did not know they had to file a report , that in days I would be refunded etcWhen I called back in March to UPS headquarters they said this store had not even filed the complaint yetUnfortunately I cannot begin to understand why they refuse to be forthright and pay me for the lost merchandise which was insuredI am frustrated , angry and truly sad that any business would be allowed to remain open when it obviously does not maintain the basic standards of honesty and professionalism that I would think UPS deserves

Response to Revdex.com Complaint # [redacted] : ? Keller Williams nor Shelly [redacted] ever was in receipt of the security depositThe Landlord is the only one that is responsible for accounting the deposit to the former tenants? Keller Williams will not be making any reimbursement to Mr Taylor for his security deposit ? Keller Williams and Shelly [redacted] have a representation agreement to list the property for sale ? In response to this claim, please see attached document between tenant and landlordLandlord has always been in contact with the tenants and managed the propertyLandlord would be able to give his response to his involvement as the sole manager for the home.? ? Also, here is an email exchange from the landlord to the tenant that landlord copied Shelly [redacted] on: ? From: Rod [redacted] Date: 9/12/8:AM (GMT-06:00) [redacted] Cc: Realtor Shelly [redacted] Subject: Re: [redacted] Taylor's updated Information ? ***,? ? Shelly is not representing me, but has access to the property since [redacted] mentioned you may have some personal effects that you wanted to take? If you choose not to contact her then that's fine.? ? A few things to consider: ? [redacted] did not provide me a 30-day notice [redacted] did not pay September rent and informed me of her intent to vacate on 09/03/2015.? [redacted] voluntarily vacated the property on 9/09/and technically terminated the lease with less than a 30-day notice that is a violation of the lease agreement.? The make ready work relates to alterations to the property while it was under your/her possession.? I would wait until the itemized statement arrivesFor example, the interior of the house was re-painted and not restored to the original color when you first moved in and the dining room has no flooring whatsoever? Note I last visited the property in and was scheduled to inspect later this year Though there is a clause that entitles you to 50% of the security deposit subject to ***'s adherence to the lease agreement, you were removed from the lease in and [redacted] became the sole tenant/renter.? If you choose to file suit, I would be happy to present the overwhelming evidence that supports my position once you receive my statement My attorney [redacted] is already aware of your position and we're prepared for possible litigationA cross complaint will be filed for related expenses I incur including, but not limited to legal and travel ? Hope you have a great weekend.? ? ~Rod ?

Complaint ID # [redacted] To whom it may concern, My name is Jenny M [redacted] and I am the GM of The [redacted] Store #***I am aware of the circumstances surrounding the customer complaint that was communicated to the Revdex.com and passed along to me on 1/12/I received the notice 1/17/I did work directly with the customer, and during times when I was not available, my sales associates spoke with the customer as wellThe customer shipped a package from our store using the services of ***There was initially a mistake made on the customs form and we corrected that and sent the updated copy to [redacted] immediatelyThe receiver in Australia claims [redacted] notified her the duty due was because of the incorrect value of $I contacted [redacted] myself and was assured they received the updated forms indicating the value of $and that the duties due were a amount for the items shippedIt had nothing to do with the incorrect value initially statedI expressed my concern with what the receiver had been told but I was once again assured this was an amount being assessed by the Australian customs agentsI spoke with the customer directly and assured him of what I was toldI was in touch every few days for an update via email and phoneThe customer is asking that I be responsible for the way a foreign country handled the processing of his package through customsThis is something that is beyond the control of any shipping agentOnce the package arrives in the foreign country, that country has the right to handle, refuse or return any shipment they receiveCustoms agents assess the duties to the receiver, if anyWe have no way of knowing thatThe customer is incorrect in what he is saying my communication with him wasI did not say “whether the invoice is right, you have to pay.” I did tell him the invoice was corrected and Australia was assessing the fee on the correct invoice amountI did also tell him he would need to “let me know if your girlfriend wants to pay the duties of if you want to have the package returned.” Packages not claimed by the receiver are subject to being disposed unless the shipper pays to have the parcel returned.As the customer stated in his complaint, “ [redacted] Australia was behaving very irresponsibly”, so he is obviously aware that this is not a [redacted] Store issueI did sell him a service with a delivery date “pending customs clearance.” You will get the same response from ***, ***, ***I cannot be responsible for how a foreign country handles the processing of their incoming packagesI cannot refund the customer or be made to pay for items the customers girl friend purchased on her ownThis customer has not been in contact with me in over a month and I didn’t realize this was still an issue for himI will now continue to follow up with [redacted] to find out if the package can be delivered, but they also cannot control what a foreign country charges for duties and taxesPlease feel free to contact me if you need more informationJenny M [redacted] ###-###-#### [redacted] @the***store.com

I submitted a response and attached documents associated with [redacted] that substantiated our side of this storyAs I explained in that response I was the individual that assisted this customer that dayI explained that I clearly remembered herI submitted a clock in time sheet that reflected that I was the only clerk that would have assisted her that dayAgain new hires never assist customers in their first week or two, and the other associate was excluded by the customer herself as not being the one that assisted herThe only other associate that could have assisted the customer was on lunch at the time, 4:57, [redacted] came in to the storeWe have a standard drop off procedure for items already packaged and labeledWe enter the name, scan the label, and print a receipt immediately while the customer waitsThe receipt this customer received came from the package she providedWe do not put a prepackaged, prepaid drop book into another envelope for any reason regardless of what shipping service label is being usedIn fact in order for me to have done what [redacted] is alleging I did, I would have had to taken her already packaged and labeled book to the back of the store while she waited for me, put it into another envelope with a label associated with some other customer, and even then their would have to be such an envelopeI would then have to carry it back out to the front, type her name into the system, scan the label from that envelope and give that receipt to [redacted] , all while she watches me do thisThis is not standard operating procedures under any circumstancesThis may be a stretch but, [redacted] works for the USPS, and she would know thisFinally I have consulted with the owner and have been instructed to provide this response we are not liable for the package she presented to us for drop off Thank you Charlene G [redacted]

I emailed the [redacted] on Tuesday, February 24, to notify them that the owner had paid me in full for the lost package, and the issue was resolved to my satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] that the [redacted] sent to me today I am not certain of who gave me incorrect information, and at this point it's irrelevant The business owner was very cordial and cooperative in getting this matter resolved quickly, and I appreciate it Regards, [redacted]

See Attachment

From: Revdex.com of Metro Washington DCDate: Wed, Sep 30, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] @***.com>Date: Tue, Sep 29, at 7:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] you I have receive my refund.please cancel complaint.thanks again for the response

[redacted] came into our store and requested we pack and ship a computer for him We packaged the computer he wanted to ship per UPS standards We recommended custom packaging to account for the size and weight of his computer, but he did not want to incur the additional cost His only concern was “is it covered” This concerned us we are aware that he has a history of claims for damage made at other The UPS Store’s Unfortunately, the computer was damaged in transit The damage incurred was internal to the machine (motherboard separating from the chassis) for which it is impossible for us to cushion and protect from the rigors of shipping transit as we do not open the machine [redacted] received an apology for the incident (as we do in all claims cases) and payment for not only the damage repairs but also the shipping and packaging charges from UPS Our store submitted and processed the claim We cannot control the timing of the process or reimbursement, but the claim was paid in March UPS would not have reimbursed if the package had not been prepared to UPS standards The UPS Store's are not exempt from UPS packaging standards as [redacted] implies Throughout the process [redacted] was belligerent, argumentative and difficult We were also concerned that he has a history of damaged products while shipping Lastly, he refused to pay the cost of custom packaging as we recommended As a result of the history we have with his computers getting damaged in transit, we politely informed him we did not want to bear the risk of packing and shipping any more computers We informed him that this did not prevent him from shipping his computers on his own UPS account or at the UPS Customer Service counter He became aggressive and hostile and threatened to write bad reviews and complain to UPS management unless we continued shipping computers for him He also refused to return multiple attempts to contact him by phone to discuss matters These behaviors made us more concerned and resolute in our decision not to ship more computers for him It is difficult to believe that he complains about our service, as the below e-mails show he was insistent we continue to ship for him It is only after we refused to ship his computers that this issue arose, nearly two months after the claim payment was made, does he complain about the quality of our serviceWe operate two The UPS Stores in Fort Collins We took ownership of our first store in This is the first Revdex.com, or other type of complaint, that I can recall in regards to our packaging We perform our services professionally and properly We have shipped tens of thousands of items for years with very, very few problems This was simply a matter of a very troubled person with many issues lashing out in anger

Nov Greetings [redacted] ,We are fully aware of the complaint that [redacted] has against The UPS StoreThe way declared value works with shipping is that unless the replacement value of the item is declared at the time of the shipment and additional fees for declared value coverage are paid for at the time of the shipment the package is only covered for a UPS set rate of $It is rare that packages are completely lost or missingHowever, this unfortunately does happen from time to timeUnder the terms and agreements (section 3, 7, and 10) which is found directly after this document we see that the issues of replacement value for loss and or damage are clearly statedFurthermore I personally remember speaking with [redacted] about the pricing difference of whether the package would not have excess value coverage or would, as well as the possible consequences if the package were to get lost/ damagedAs standard procedure we have filed a claim for [redacted] which he has won with UPS and will be refunded the shipping cost as well as the standard $coverage which he agreed was adequate coverage for the shipping of the electronics [redacted] was made aware that the claim was started and approvedSubsequently, he came into the store and threatened the store Manager Dave I [redacted] , took a picture of him and accused the UPS Store of running fraudulent business as he rushed out of the Store.Unfortunately there is nothing we can do to make UPS reimburse him for the replacement value of the lost item because there was no additional value declared and paid for at the time of the transaction (please see attached Terms and Conditions)Additionally, as referenced earlier I personally explained the consequences of not purchasing additional declared value coverage at the time of the shipment [redacted] still refused to add the additional declared value for the shipment aware of what the possible outcome may be.Thank you for your considerationIf you have any questions or concerns feel free to give me a call or send me an email if you need any further informationAndrew C Manager

Response from the business taken via phone on 10/1/at 2:40PM by Revdex.com staff (**) Surcharge accessed to any item shipped by the businessUnfortunately the business will not be able to refund the consumer

She told me that during our conversation on the phone, after she received the broke painting back from UPSKeep in mind the frame is made out of 3" wood with reinforcement vertical and lateralNo "Bubble wrap" would have helpedI wrote several times in large letters "FRAGILE" on the box, but being placed on a conveyor belt, getting stuck and packages piling into it caused the damage.That is why she felt that UPS is responsibleI was trying to be generous and told her that I might consider reimbursement for canvas, paint, lacquer and shipping costs sufficient, but she declinedThat is why I have no alternative, but to file a law suit.Feel free to close this issueThank you for your intermediary [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: While the sections 3, and of the Terms and Agreements limit the liability of the UPS Store and its contractors against inadvertent loss or damage to a package while in their custody (such as a loss due to a traffic accident while in transit, or a fire in the warehouse etc) they do not extend to void liability arising from Gross Negligence or Unlawful behavior of its employees or its contractorsFor example if the UPS Store employee willfully throws the package into trash or hands it over to a random person on the street instead of making his best effort for delivering it to the addressee, then the UPS Store is ultimately responsible for the content of the package notwithstanding the sections 3, 7, and Time and again US legal system upheld that clauses such as 3, and can’t protect a company from liability when the conduct that causes the harm is in reckless disregard or intentionalThis is because if the UPS Store is not responsible for any liability under no circumstances without any recourse for the customer, what is to prevent the UPS employees to keep all the packages for themselves when the content is of substantial valueOr dump the package into garbage just because they are too lazy to make a trip to the addressee My particular case is a good example of such gross negligence or unlawful behavior by the UPS employees and contractorsThe package is entered into the system as delivered and “left with man”In other words UPS has not lost this package because of an inadvertent traffic accident or natural disaster such as an earth quack or flooding which would limit their liability per section 3, 7, and Instead the UPS employee either conducted himself in reckless disregard and wanton negligence by leaving the package with an unknown person without even asking for his name or taking his signature (which is both implicit and explicit business practice whenever a package is shipped with UPS) or worse kept the package for himself knowing well the value of its content from the addressee and the size of the packageEither way this irresponsible business practice cannot be and should not be tolerated by the Revdex.com I am pleading Revdex.com to insist this company to change this irresponsible business practice to be consistent with the generally accepted ethical business behavior that is worthy of a global institutionThey must assume responsibility arising from the conduct of UPS Store employees and contractors with reckless disregard and /or wanton negligenceIn particular this company must pay $for the content of my package that has been disappeared while in their custody (or the custody of their contractors) not because of an inadvertent accident or a natural disaster but merely because of a willful conduct of their employee with reckless disregard and negligence or worse an unlawful act Regards, [redacted] ***

I am writing to resolve the damage claim for Mr [redacted] - UPS Claim # [redacted] .The claim has been processed and attached is a copy of the money order for paymentThe only issue holding up payment at this time is who to make the payment to.A complaint has been filed with The Better Business Bureau - Complaint # [redacted] - by [redacted] of Pataskala on behalf of her brother [redacted] of Florida.A complaint has been filed with The Ohio Attorney General Mike DeWine's office - Complaint # [redacted] - by [redacted] of Pataskala on behalf of her brother [redacted] of Florida.Mr [redacted] presented the item to be shipped personally at my store, and I am sincerely sorry for the damage that occurred during shipmentThere are specific procedures that are The UPS Store protocol for filing claimsA copy of the Claim Requirements is also attached.Despite the fact that the merchandise was not verified (even a hand written description of the item and cost) was not presented, the entire claim will be paid.The defamation and personal attacks on Social Media by [redacted] , were uncalled for, but the claim will be honored, partially out of my own pocket, because that is how I treat my customers.How do I repair My reputation?The question still remains who do I make out the money order to [redacted] of Florida (the shipper) or to his sister [redacted] who has filed all the claims?I prefer to use a Money Order as Payment, as I do not believe that my bank account information needs to be shownI am still waiting to hear from the Attorney General's officeWhat is my next step to clear up this mess, besides mailing the check? (Which is being sent by Certified Mail)Thank-you!Scott K***