The V/J Construction

Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not consider this closed and is not satisfied with the response from the businessI would like to forward my correspondences with the Talbots to Revdex.com and need a detailed explanation why I was repeatedly and persistently advised that the cards were NOT applied to my order and asked to file a case against the sellerAlso, Talbots recently took away the credit on another merchandise card I tried to use and still charged my credit card.Please let me know where to forward my e-mails Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

I have permanently deleted customer # [redacted] from our mailing list The catalogs are preprinted with the last one mailed the April catalog that should have delivered around March One or two more may arrive since they are preprinted I will follow up to make sure catalogs are stopped

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, CUSTOMER

Will email customer to offer 15% discount plus waive her shipping on her most recent order

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The IT depthas had six-eight weeks or more to fix this issue, so until they do, the case is open thanks, [redacted] Regards, [redacted] ***

We have processed a credit for Ms [redacted] for her items The shipping was credited on the 27th We will follow up to be sure the credit posts to her account According to [redacted] tracking the package was delivered on the 28th We will follow up with Ms [redacted] regarding the package

We submitted a request for credit on 10/to [redacted] Bank, who issues and maintains the Talbots credit card accounts I will send this to their escalation team to be sure Ms***'s credit is processed quickly

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in
reference to complaint # ***
Regards,this is not good enough I need an IT managers name, email and phone and also some money back on my talbots account for the weeks and months that went buy with personnel tossing these issues back and forth Just saying it is referred to IT no I'd like to add too that amanager in customer service who I was connected to by asst manager *** *** never bothered to return my phone inquiry of some weeks agobest** *** ***
*** ***

Ms***'s return is being processed today. I will follow up with *** Bank to assure the prompt issuance of the credit. After *** assures us the credits have processed to Ms***'s account I will follow up with her

Revdex.com:
I have reviewed the response submitted by
the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms*** has been credited $for the return. The breakdown is as follows:$ flats$53.70 blouse$107.40 jacketPlus $tax, total $247.64. This is the amount of her original charge. The credit
posted to her Talbots credit card on 02/24/2017. We apologize for the delay

Talbots Merchandise Credit Gift Cards:*** and *** were applied to Talbots order *** and now have no value. Talbots will not contact a third party on behalf of Ms*** or any other customer in regards to merchandise gift cards

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I do not consider this closed and is not satisfied with the response from the businessI would like to forward my correspondences with the Talbots to Revdex.com and need a detailed explanation why I was repeatedly and persistently advised that the cards were NOT applied to my order and asked to file a case against the sellerAlso, Talbots recently took away the credit on another merchandise card I tried to use and still charged my credit card.Please let me know where to forward my e-mails
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues
and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Items became unavailable on customer's order when our associate accessed to order to remove the reward that had automatically applied per customer request. Our associate should have called or emailed customer to let her know. We have added classic awards points to Ms***'s point
balance as apology. Manager spoke with Ms*** to resolve issue

Dr***'s web issues have been escalated with IT. Manager is aware of her issues and will follow up with her

We credited Ms*** $for the purchase of the two sweaters at $each. The credit posted to her Talbots credit card on 3/17/2018. I apologize for the delay in responding to her complaint. We emailed her on 3/and twice on 3/regarding the credit and have added
points to her loyalty program point balance. I have issued another credit of $as an apology. That should post in the next few days to the Talbots credit card