The V/J Construction

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Ms*** *** has been permanently removed from our mail list. An apology letter will be mailed. No more catalogs should be received

Talbots responded to Dr***'s complaint of not receiving her 15% Birthday Discount for her order in November by applying the birthday discount to orders:*** and ***. *** was credited $13.26 for the birthday discount and *** was credited $7.03. The shipping that was charged on both in error was credited as well.We have requested our internal IT department to research the issue of Dr***'s inability to receive her birthday discount online. Our IT department has yet to respond to the cause of this issue. We have attempted to follow up with Dr*** on these issues and will follow up when our IT department completes their investigation

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Issue was escalated to [redacted] Bank, holder of Talbots credit card. The account was closed, a refund check was issued for the credit balance on the account and the credit reporting agencies were notified that the account should be deleted and the inquiry associated with the account from their...

files.  Ms. [redacted] was mailed a letter from [redacted] Bank informing customer of the above.

Credited customer $41.70 for unrefunded return shipping charges, previously responded to customer via email, will send letter to customer detailing return options.

We submitted a request for credit on 10/27 to [redacted] Bank, who issues and maintains the Talbots credit card accounts.  I will send this to their escalation team to be sure Ms. [redacted]'s credit is processed quickly.

Ms. [redacted] is a very good customer.  We are sorry this confusion regarding the return of the two pair of pants purchased on order [redacted] has occurred.  Ms. [redacted] returned those two pair of pants and 3 other items on 3/29/17 in our Glastonbury store, # 246.  The entire...

credit issued to the Talbots Credit Card was $416.88.  The amount for the two pants was $168.50 plus the tax of $10.70.  This entire credit of $416.88 posted to the Talbots Credit card on 3/29/2017.We do not own the Talbots credit card so I am unable to assist with any fee removal.  I will escalate this issue to [redacted] Bank for their review.  They will contact Ms. [redacted] with the current information about the account.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 The IT dept. has had six-eight weeks or more to fix this issue, so until they do, the case is open.  thanks, [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does satisfy my issues and/or concerns in reference to complaint #. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have permanently deleted customer # [redacted] from our mailing list.  The catalogs are preprinted with the last one mailed the April catalog that should have delivered around March 12.  One or two more may arrive since they are preprinted.  I will follow up to make sure catalogs are...

stopped.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
CUSTOMER

We have processed a credit for Ms. [redacted] for her items.  The shipping was credited on the 27th.  We will follow up to be sure the credit posts to her account.  According to [redacted] tracking the package was delivered on the 28th.  We will follow up with Ms. [redacted] regarding the...

package.

Talbots Credit Card is owned and administered by [redacted] Bank.  I have escalated the late fee waiver request to their escalation team for review.   We will follow up with them and our customer.

Will email customer to offer 15% discount plus waive her shipping on her most recent order.