The Water Store

Initial Business Response / [redacted] (1000, 8, 2015/05/18) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX Contact Email: [redacted] @msn.com Customer had brakes repaired by others and asked us how much we wanted to bleed the brake system.We advised vehicle needed additional parts wheel cylinders in rear had broken bleeders and needed replacement and vehicle needed additional brake items replacedCustomer declined and only wanted brake system bleedIhas tried to contact Mrs [redacted] and we did not get any return callsPlease have customer contact the Manager [redacted] and We will make sure customer is satisfied...(XXX)XXX-XXXX OFFER: Contact [redacted] and Iwill make sure customer is satisfied Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/05/20) */ I heard from company and he refund half of my money thank you very much Sent from my iPhone

Initial Business Response /* (1000, 5, 2015/09/02) */
Contact Name and Title: Tom (Manager)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer brought truck in for transmission case replacement. Customer stated that all he wanted replaced was the transmission case and...

that the transmission was good. Advised customer after tear down that the transmission needed more than just a case replacement. Regular price for transmission replacement was $2496.52. Customer declined and stated he had only XXXX-XXXX dollars to work with. We reduced the cost to $1599.99. We advised customer that the vehicle could have more problems and that's why the case broke. Vehicle has 246,000 miles on it. We replaced the transmission a second time at no charge and sent his drive shaft out to get balanced and repaired, which is what caused the transmission case to break. Customer paid $300 for the drive shaft repair and picked up the vehicle. Customer stated that they are satisfied.
Thank you.
OFFER:
Replaced the transmission at no charge, even though it was caused by the drive shaft.

Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: Tom (Manager)
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Customer brought in the vehicle for us to inspect the front bumper. We found a scuff mark on the front bumper, we removed the scuff mark....

The customer stated they were satisfied and the case would be closed.
Thank you.
OFFER:
We already removed the scuff mark off the bumper.

Initial Business Response /* (1000, 9, 2017/09/12) */
The customer was called and told the transmission should be replaced, we gave the customer a price and he said that he couldn't afford it and he would do it later. He told us to just replace the clutch. The customer was informed of everything....

We contacted the customer again last week and explained it all to him again and he said okay, he'd be back in later for the transmission when he can.
Thank you.
Initial Consumer Rebuttal /* (3000, 11, 2017/09/27) */
THEY DID NOT DO THE WORK I WANTED OR CLEARED TO BE DONE TO THE 2006 CHEVY PICKUP ENOUGH ALREADY SAID . THEY ARE NOT TELLING THE TRUTH !
Final Business Response /* (4000, 15, 2017/10/12) */
The customer was informed at the time of service that the transmission and clutch were bad. The customer stated they could only afford the clutch. The clutch was completely destroyed. The customer advised that he would bring the vehicle back for the transmission work. We can not replace the transmission and clutch all for the price of the clutch price.
Thank you.

Initial Business Response /* (1000, 5, 2017/01/30) */
We have been trying to contact the customer for the past three days, but the customer has not answered their phone and their phone's mailbox is full, so we can't leave a message. We want to talk to the customer and make them 100% satisfied, but...

can't do that if we can't contact them. If you could please have the customer contact us at XXX-XXX-XXXX or at XXX-XXX-XXXX, we would greatly appreciate it. Ask for [redacted].
Thank you,
I-65 Auto & Trans Management
Initial Consumer Rebuttal /* (2000, 7, 2017/02/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I currently dont have a working phone to call. After driving an hour to go get the right tranny that was pulled from my car I still dont have alot of it. No flywheel, no torque converter, no clutch plates, no pump, no filter, all I had was the tranny case and valve body. That being said it makes it hard to use it as a core when I got no core. I was told I was given back every single part. Apparently not. However I would be satisfied if you guys would refund the tow fee since I had to drive an hour there and an hour back over the shops mistake. You guys have my address, mail me a check to [redacted] at the address you have when you towed the car. If I recieve a refund by mail I will remove the review that I put on here. Thank you.

The brake lines on the vehicle were all rusted. We are not responsible for the brake lines. We told the customer and showed them the brake lines, we also took pictures of the rusty brake lines. We did not have anything to do with the brake line breaking.
Thank you

Initial Business Response /* (1000, 8, 2015/05/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@msn.com
Customer had brakes repaired by others and asked us how much we wanted to bleed the brake system.We advised vehicle needed additional parts wheel...

cylinders in rear had broken bleeders and needed replacement and vehicle needed additional brake items replaced. Customer declined and only wanted brake system bleed. I65 has tried to contact Mrs. [redacted] and we did not get any return calls. Please have customer contact the Manager [redacted] and We will make sure customer is satisfied...(XXX)XXX-XXXX
OFFER:
Contact [redacted] and I65 will make sure customer is satisfied.
Initial Consumer Rebuttal /* (2000, 10, 2015/05/20) */
I heard from company and he refund half of my money thank you very much Sent from my iPhone

Initial Business Response /* (1000, 8, 2015/07/21) */
Contact Name and Title: tom manager
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@msn.com
We Contacted Mr [redacted] And He Agreed To Bring The Whole Vehicle For Us To Look At.We Have Not Seen The Customer Back Yet.We Will Fix Mr...

[redacted] Vehicle At NO Charge.
OFFER:
We Did Not Do The Transmission Install But We Will Fix His Transmission At No Charge!!

Initial Business Response /* (1000, 16, 2015/08/28) */
Have talked to the customer awhile ago and said he was removing the complaint. The customer is completely satisfied.
Any questions please contact Pete.
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 24, 2015/10/12) */
I still don't...

have my car or is the bill being adjusted today is Oct,12 2005 . I sent the response to my warranty co. And they are making me pay the unadjusted time limited price!
Final Business Response /* (4000, 33, 2015/10/30) */
The customer picked up the vehicle and has stated he is satisfied. If you have any questions feel free to contact the customer. The extended warranty company took a long time to approve the claim; the customer understands and is satisfied.
Thank you,
I-65 Auto & Trans Management

Initial Business Response /* (1000, 14, 2017/04/18) */
The customer authorized us to remove and tear down the transmission for inspection. After the transmission was removed and inspected, we found that the transmission was not rebuild-able. We advised the customer and the customer came and picked...

up their vehicle, but didn't pickup their transmission. We called the customer and let them know that the transmission was here. He came back the next day and picked up his transmission. We never took the customer's transmission, the customer didn't pick it up when they picked up their vehicle.
Thank you.