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The Wendy's Company Headquarters & Corporately Owned Locations

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Reviews The Wendy's Company Headquarters & Corporately Owned Locations

The Wendy's Company Headquarters & Corporately Owned Locations Reviews (39)

Dispute Resolution The Customer Care Center contacted the customer, [redacted] on July 26, 2017, and she indicated that the General Manager of the Wendy’s restaurant contacted her and offered to replace her meal.  She said that she was satisfied with the resolution.  We are also...

sending her a $10 Wendy’s Gift Card to use at any Wendy’s restaurant.  Thank you,

I received your complaint regarding your incident at the Tempe, AZ Wendy's location at 1110 E. Baseline Rd.  I am so sorry for the lack of customer service and courtesy at that restaurant.  At headquarters, we forward your information to the management team above that restaurant requesting...

someone from the field to contact you.  We rely on the management team to respond to issues that occur at their restaurants.  We appreciate you letting us know when these issues occur so we are given an opportunity to improve customer service at that restaurant.

Wendy's Customer Care plans on reaching out  to Customer during regular business hours tomorrow 1/26/18 to verify the gift card amount. Hopefully there is a restaurant error. We will make sure to resolve this upon speaking to customer directly.

This complaint has been sent to the operations team that oversees this location and they will be following up to make this right. They will then make sure that this is taken care of and coach the crew within that restaurant.

Hello,I have been contacted and my complaint has been resolved.

Thank you for responding accordly. I never received contact from Wendy's relating to my complaint.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

I will talk to the insurance company, but I will not be told by you Drew and they, " I'm not going to argue with you," when I told you that one can in fact get sick in an earlier time frame than you told me. That is bad customer care and the way you can talk to your child, but not a grown adult! That being said, I will contact the insurance company and get compensated for this disaster.
Regards,[redacted]

Here is a copy of the letter I put in the mail for [redacted].  I called her today and explained the franchisee in her area does not participate in Wendy's national promotions and we have been unsuccessful in pulling advertising in that area.  I enclosed 2 combo coupons with the letter....

We received the original complaint by email on March 31,
2016.  We reached out to the customer to
determine the location of the restaurant. 
Upon receiving the information, we sent the case out to the field and
asked them to call the customer.   This
is our usual...

procedure.   The restaurant manager called the customer
very early in the morning.  When she
tried to call the restaurant back but no one answered.  We resent the case to the field and ask
them to make this right.

Please attach this to my complaint. Finally, after months of being ignored, on 9/30/17, three people from Wendy’s e-mailed me.  However, there is no way to reply to them, since they have my e-mail blocked.

I apologize customer did not receive a quality salad at her local restaurant, and then having a hard time connecting with the District Manager. I have been in contact with the customer along with the DM and the owner in regards to her complaint.  I have again asked for them to email her in...

regards to her visit which was not up to our standards.   The number the DM left her to be called on is a number she could call anytime of the day for him.

Hi [redacted],I have contacted the District Manager over that restaurant and have requested them to reach out to you.  I hope by now that you have received my voice mail and I am sending you a $10 gift card to use as any Wendy's of your choice.  I am so sorry for your experience at the...

restaurant and our lack of service to you here at Customer Care.  Thank you for your feedback!

still awaiting contact. never contacted last time.

I have emailed the customer asking to indicate which Wendy's in [redacted], TN, she visited.  Upon her response, I will send case to the District Manager so they can investigate and resolve the issue. Debbie K[redacted]Customer Care Advocate

We received a call from this customer on June 29, 2016 that she received an undercooked burger and had an aching stomach.  We sent out the case to the management team above that restaurant in Takoma Park.  Unfortunately, they must not have responded.  After receiving this complaint, I...

resent the case out to the management team and asked them to reach out to the customer to make it right.  We rely on the people out in the field to make it right for customer.  I left message with customer to call me back so we also address the issue in Sunrise, FL.

This complaint has been sent to the operations team that oversees this Franchise. This will be used in a training capacity and someone from that franchise will be following up!

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

This complaint was sent at a high priority to the operators of this restaurant. It is being handled at a High Priority. The management team that oversees this location will be contacting this customer back for rectification.

Customer Care has processed the complaint. The documentation has been sent to the operations team that oversees the location where the incident took place. The customer should be contacted back by someone on that team.

the above message from the BUSINESS is FALSE! I haven’t...

spoken with anyone from the business so I don’t understand how they can say the case was resolved. That’s a lie. I tried calling the woman m,who reached out to me, back multiple times. No answer. Tired of playing phone games! I’ve reached out enough. Something needs to be done from the HQ!

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