The Wendy's Company Headquarters & Corporately Owned Locations

This has been sent to the Operations Team that oversees this location. This will be addressed right away with the staff member. The District Manager will be reaching out to the customer for rectification ASAP.

I called the customer and apologized about her unfortunate visit to the Newark Wendy's location in Chestnut Hill Plaza.  It is our typical procedure to let the management team in charge of that restaurant contact the customer and make it right.  I created a case and sent to the field....

 The customer should be hearing from someone shortly.  If by chance, no one reaches out to her, she can call the Lead Customer Care Advocate, Debbie K[redacted], at [redacted], and we will assure that she receives a coupon for the replacement nuggets.

This complaint was handled by our social media team. It was sent to the Operations team that oversees this location. The complaint was resolved according to the management team above this location. Four cases were responded to via social media.

I spoke with customer regarding the incident at the Aberdeen, MD Wendy's location.  We sent the case to the District Manager and other members of the management team above that restaurant requesting they follow-up with the customer.  We apologize for this unfortunate incident and...

appreciate her bringing it to our attention.

When a customer has a complaint with a Wendy’s Franchise, we document the case in our SalesForce application.  Upon completion of building a case with all the specifics, the case is forwarded to multiple layers of the franchise organization.  The franchise reviews and resolves the issue....

 We handled this incident in this manner. Mrs. [redacted] spoke with one of our advocates on May 11, 2017, and we created a case and sent to the field.  It appears no one reached out to her so I resent the case and asked someone to contact her.  Thank you,

We created a case for the customer and sent it to the management team above the restaurant.  We also sent the customer a $25 Gift Card as compensation for his inconvenient.    Thank you.

I am rejecting this response because: That was clearly not a sprout on that potato. That was some sort of bug cooked into the potato. The thing had legs. I expect Brenda and Henry to say that as that is what they tried to tell me while I was at the store. After she asked me to smell it. No I don't except this response and will take further action if necessary. I have already contacted the local Attorney General's Office and the media if necessary. There are a number of complaints against this store on the consumer affairs website,  Revdex.com and [redacted]. Even Ms.D[redacted] and Ms. J[redacted] expressed disappointment in the staff and the General Manager Henry. Therefore I do not except the response supplied by the responding manager.
Regards,[redacted]

Customer's concerns were sent to the operations team that oversees this location for rectification. According to the restaurant, they made contact with the customer to make it right.

I’m not sure what I was reading

The customer's complaint was documented and sent out to the Franchise operators for retraining and addressing. The restaurant should have "done the right thing" here and done what they could to honor the listed prices. The GM will be reaching out to the customer for rectification within a few...

business days.

We have contacted the District Manager of this restaurant and created a case to resolve the issue.  We rely on the management team above that restaurant to provide a refund to the customer.  Thank you, Debbie K[redacted]Customer Care Advocate

Hi [redacted],                When a customer has a complaint with a Wendy’s Franchise, we document the case in our SalesForce application.  Upon completion of building a case with all the specifics, the case is forwarded to multiple layers of the franchise...

organization.  The franchise reviews and resolves the issue.  We handled this incident in this manner.  I also called the customer, Luke Cranor, and left him a message to call me directly. Thank you,  Debbie Kingseed

Wendy's has contacted this restaurant operator and shared the customers concern. They are looking into the matter with the customer display on the register. A manager will be following up with the customer.

Customer Care has followed up with the restaurant concerning the case. The managers shared that they investigated the incident and did determine the potato had what is know as a sprout. The managers stated that they have refunded the customers money.
From mid-winter through the summer months,...

Wendy's receives occasional complaints from customer who have received baked potatoes with unsightly sprouts. These sprouts are often mistakenly perceived by customers as being insects or spiders. Wendy's is working diligently with every potato supplier to reduce the number of sprouts that can grow inside our foil wrapped potato.

I have called the customer and indicated that a case has been sent to the management team above that restaurant and requested that someone reach out to her to address the quality and customer service issues.  For our unresponsiveness to her phone call here at Corporate Headquarters, I have sent...

her a coupon with our apologies.

When a customer has a complaint with a Wendy’s Franchise, we
document the case in our SalesForce application.  Upon completion of building a case with all the
specifics, the case is forwarded to multiple layers of the franchise organization.  The franchise reviews and resolves...

the
issue.  We handled this incident in this
manner.

This complaint was reported to the operations team that oversees this location at a high priority with the possibility of discrimination. The District manager will be reaching out to the customer to rectify the situation asap.

The franchisee has been sent an email personally to address this issue. This should have been resolved at this time. Customer Care will be monitoring this case to see if this gets resolved. It should be within 48 hours.

The Customer Care Center build a case regarding this issue and sent it to the management team in charge of that restaurant.  We rely on the field to call the customer and offer a refund.  I also called the customer on June 15, 2016 after receiving the original complaint.  Since the...

customer's voice message box is not set up, I was unable to leave a message.  I emailed the customer and asked if someone from the field reached out to her.  She did not respond to my email. Debbie K[redacted]Wendy's Customer Care Advocate