The Westover Companies

I always communicate to have the best building where we live. Maybe some people underestimate the residents. As if they are not happy they can move to another property. I always spoke in the office and it never works. He told me that I wasn't happy with the building so I should move when the lease ends. I don't think this is the way to go. I think the person has to see if what the resident is saying is consistent. day.also not It's the first time an employee says that.if you're not happy, move to another property.I've lived here for four years.never been like this.gym machine broken two months ago.garbage door broken months ago. dirty lake. example the person who cleans the grass. took the green coconuts and left the worthless ones in the lake. the pool always full of dry leaves. eight sun chairs for all residents. hole in the parking floor. water in the corridor of access to the apartments. because it's been a year since they put the ceiling in the ceiling. when it rains all the water is in the door. due to lack of prevention.garbage in the hallway every day.nobody cleans it.and if we talk to each other they don't like it.and like you said.if you don't like it, you move elsewhere.I pay every day because it's my obligation.everyone has their obligations .thanks for the space.hope I don't get hounded for this.

I was a resident at a property owned by this company from August 2015 - February 2020 (Westover ***). For the duration of my time at the property, I had in-force renter's insurance coverage, as it was a requirement to live there. I went as far as adding the property management office as an interested party to my renter's policy, so that they were automatically sent copies of my renewals by *** (my renter's insurance carrier).

I was mistakenly added to the property's group renter's insurance policy for the last month that I lived there (Feb 2020), IRONICALLY after I had already given notice that I was leaving, and am getting messages from Westover that I owe $34 and some change, and that if I do not pay it ASAP, the debt will be sent to collections agency. The company's group renter's policy is only for individuals who do not have their own plan. I have left messages for the regional manager at corporate office, I have called the local management office too many times to count, and sent emails - I have gotten zero response (which is ironic because the automated debt messages state that I should contact management if I have questions or dispute the charge). I cannot physically go to the management office due to covid, but I have sent proof that my personal renter's policy was in-force the entire time I lived there. I even called *** and had them send me the dated copies of the renewal notices that were sent to Westover, which were included in my emails to them. There were *twonotices - the usual renewal stating that my renter's policy would be renewed for a period of 12 months (which included Feb 2020), and later an amended notice stating that the coverage would stay in-force through end of Feb 2020, expiring on the date I moved out.

This company has been harassing me for money even after I gave my notice, paid my last months rent, and handed in my keys. I initially received a notice from their corporate office outlining that after a walkthrough of my old apartment, they determined that I owed them 751 dollars in repairs and clean up. The email specified that a breakdown of the costs was sent to me via the post, and that I could view the breakdown on a link provided in the email. There was no breakdown in the email, and I never received a paper copy. When I emailed the management office to ask for a breakdown of those costs, I received an email back from one of the company's employees stating that the company no longer provided breakdowns (even though in their corporate email, they said they did) and that the cost was not related with the condition of the apartment, but rather that I broke my lease early. I was initially signed on for 6 month increments, however when I broke my lease at the management office, the original termination of my lease did not specify that I was to incur any penalty based on my original notice to vacate (dated 09/16/2019). I received another email from their employees at the management office that there was a mistake made on their part, and because of that, they would honor the original notice date (email dated October 29, 2019). There was no mention in that email that a penalty or fee would be added as a result. They did ask that I come in to sign paperwork with the updated information, however due to moving and studies, I did not have a chance to come back to sign those papers. I did resend an email to the management office to let them know that I am willing to sign updated paperwork acknowledging that the mistake was made on the company's end, and that no additional fee is required as my original move out date was honored. I have not received a response in writing since. I have these emails to back up my statements.

The Staff hired at Glen eagle village which is a Westover company is very Dishonest and provide you with the worse service if you deiced to leave. They never do a walk through with you before you leave, and while the place is built in the 70th. They want to renew it after you leave on your own expense. On the other hand they claim things that you broke in the rental unit afterwards and send the excessive payment to collection with no certified mail to your address which is given to them before leaving to prove what they are calming by receipts or pictures. Nasty response to your concerns as soon as they know you are going to leave, if you want to fix anything, they will refuse and say you are leaving anyway, even if they have 60 days prior to your departure date. (Dave, the manager assigned at glen eagle village property is just Rude and unhelpful when you ask any questions) honestly, that was said about him from many other tenants too.
Advise to the management to relook into their staffing and fix that to regain their value again.

This company is charging me fees for even after full lease agreement was done and keys turned in Shouldn’t be charged any fees since lease was completed.

I am a work at home nurse who has lived here for 3 years and during the past 6 months there has been construction going on at the apartments, the staff here REFUSES to give me any notice that the workers will be working on the outside of the window at the desk I sit at so at any given time they come and work causing noise so disturbingly loud in the middle of my working conversations with patients or during conferences I can’t work and have to end calls. They do not respect that I am a working professional and told me “the building is too big we aren’t going to give you any notice,” and to “deal with it,” or to “move out.” The workers walk past my windows at 730 in the morning and look inside my apartment while my child is getting ready and changing for school despite me telling them to give us some privacy at that time they continue to ignore that and do it repeatedly. There is dust and debris flying in the air so much that I cannot keep my windows open and am forced to keep air conditioning on even in October. I've had to keep my binds closed for months it's like i'm living in a dungeon because of all the work outside. The maintenance staff is a joke, I live next door to one worker who smokes so much pot the whole hallway reeks before he leaves for work in the morning, during his lunch break, after work and then he drives a huge pickup truck while he's high and others smoke cigarettes while working right outside of peoples windows. Two doors away the lady smokes cigarettes in her apartment and in the hallway despite my complaints it is still going on. Other tenants have dogs and walk them around the property when dogs are not allowed. The front entrance buzzer has been broken for months and anyone can walk inside the building, high schoolers come and let themselves in and go get high in an adult male’s apartment after school and solicitors have been able to go inside as well.

The correct address wasn't listed:

***,formerly *** Apartments
***
Middle River, MD 21220

My AC went up on 7/4/19. I notified the office and let them know. I also advised them that I need the AC, as I have asthma and hyper-inflated lungs. After numerous calls and going to the office a few times, the issue still hasn't been resolved. I went over to the rental office on 7/18/19 (during code red days), before the heat wave and demanded them to put a portable AC unit in my apartment, if they weren't able to fix it immediately. They put an AC in my bedroom window, however the rest of my apartment is still very hot!! I live on the 3rd floor. It's mostly been 90+ degrees in there. Initially I was told the unit needed to be replaced. Jim the maintenance man, told me replacing the unit would take about 5 hours. The unit hasn't been replaced or fixed. I was told last week by Tae (in the office) that parts had been ordered. I asked her if she had a time frame for receiving them and she told me no. On Tuesday, 8/7/19 I was told that maintenance would be repairing my unit on Wednesday 8/8/19. When I got home from work yesterday the air still didn't work. I called the office earlier today and didn't get an answer, so I left a voicemail. The office should be closing soon and no one has returned my call. I'm fed up with the new management!!!

The whole experience of leasing these apartments has been so unprofessional and farce that we are now reconsidering my decision of renting here. We booked one apartment unit # *** after due consideration and submitted the application online. Post this, we followed up with them for the status of my application and we were told that it's being reviewed. I have requested them on the very first interaction that we would need a document for my daughter's admission to the school and was told that I'll get signed document which I can show to the school as proof of my lease agreement. But when we finally were done with the apartment lease formalities, we're told by one of the staff member that the apartment we booked isn’t available anymore as the owner has retracted the notice and we will have to look for some other options. At that time we were offered a 13 month lease of which we wont be charged for one month for the inconvenience caused. The next day when we made up our mind and went ahead to book second available option # ***., the apartment manager Ms. Ellen told us that she won’t approve the 13 month lease. As per her we are already been discounted to the market price whereas the market price listed on all the renting sites is what she is offering us now and there is no discount. And on top of it she says this is what you'll get. Take it or leave it. This all feels like they are just fooling around sitting there. Calling people, confirming something, giving something else. We feel so cheated. The only reason we thought of staying there was my daughter's admission else this would have never been an option for us. The staff is very rude and doesn't know their job well.

I stayed in the unit *** in the The *** at Valley Forge *** it is owned by westover companies, the unit has a Major roof water leakage problem and I took the photo and provide to the apartment management ,but they didn't take proper action and the leakage was happening every time when the rain come and the roof has fungus conformed and it damaged my cloth and baggage . I compliant about that they didn't resolved the issue and I asked for transfer of unit and they said I need to apply for new apartment form online and I need to pay all the fees again like application fees , inspection fees and deposit again and I felt very bad because the fault with the unit and they did not take action and but I need suffer by doing all the above.
Now I moved to new unit by applied through online and payed all the fees. and now for move out charge of old unit *** , they are saying I need to pay for carpet cleaning fees of 680$ for 3 black spot in carpet. this is not acceptable and they are trying to cheat me because of my complaint in old apartment in roof water leakage . I have all the proof above the complaint made .
I need a resolution on the problem with them and I need to suffer and pay all this fees. I need you help in resolving this

I gave notice to Westover Companies that I was not renewing my lease, I even gave it twice by letter. Once in January when the initially asked if I wished to renew with a form, and a typed letter two months before my lease was up. I even called to confirm and double checked via email through the website.

I was confirmed to be not renewing my lease via the phone on March 31st around 12 o clock.

Westover company is now wishing to charge to charge me for breaking a lease I did not sign. I did not sign a lease renewal for June 2019 through May 2020. . I should have no charge for notice. I am not at fault for that, I gave more than well enough notice. This has happened to 5 other people I have talked to who all use to rent from them. Westover has lost none renewal lease notices before.

I never signed a lease renewal for June 2019.

I will not pay for time rent on a place I had no lease for. I turned in my keys and parking pass as I was told on the phone March 31st, on the counter in my apartment.

all I owe you is $60, for the cleaning charge. I in fact am owed $1,145 from Westover Companies. They are charging me 2,192.38 for an outstanding balance due to their computer system losing the info that I was not renewing my lease, even though I never signed a lease renewal.

I opened two repair issues back in January 14, 2019, one for my bedroom because there were stains in the ceiling and it appeared that there was a leak, the second one was because the living room sliding door walls were cracked from water damaged and the blades look like they would come off the ceiling any point due to all the water damage. I followed up with the office at the end of February and I was told there will be there tomorrow. I gave them full permission to access the unit as I’m never home because I work 2 jobs, they were in the apartment the following day as promised but didn’t do anything, when I followed up in the office second week of March I was told they need to schedule a painter to take care of painting the ceiling in the bedroom; so I asked what about the patio door and was told “we are going to take care of the bedroom first then we will move on to the patio door”. It is now June and the bedroom ceiling has not been taken care of and the patio door walls have not been touched. I followed up in the office again today and just like every week I go to follow up the answer is always “you are on the list, we will try to schedule something for next week”. I do not understand how hard is it to paint a ceiling?! The sliding door walls have not even been part of the conversation anymore it has been about getting my bedroom ceiling painted. I’m so frustrated I have contemplated the idea of painting the ceiling myself and the everything on my own just to get it over with and to not have to deal going to the office to get the same answer, but I keep reminding myself it is their job to take care of the repairs.

I rented an apartment and from the first week I lived there I had an issue and had to contact the police becuase I was being threatened by the property manager, who said I was there illegally, but wasnt. Their company gave me my key! I still havent recieved a mailbox key or building key! The payments for my rent were terribly messed up and have randomly disappeared. When an arrangement was made for payment, they still continied with the eviction. When the eviction was supposed to be delayed, they proceeded anyway. I wasnt able and still am not able to retrieve any of my things. I left that morning thinking I was returning home that afternoon, and my locks were changed. My son got off the bus and had a nervous breakdown from the lock not working and becuase there was a sign on the door. I asked to get my medication and wasnt allowed, my kids things are all in the apartment. They said I didnt pay for 6 months!!! Come on....how would I be there for 6 months if I didnt pay, and at no time dod anyone knowck on my door and ask me about whats going on and why I havent paid!! They didnt becuase they knew I paid, and I have proof they knew.

We voluntarily ended our 4th annual lease with *** Apartments at the end of February this year. We had a pre move-out inspection with one of the office staff members mid-February who did not note any issues. A few weeks after moving out, we received a Move-Out Statement from the company charging us for the estimated remaining life of the carpet. When I called for clarification, I was directed to Frank K. I asked why the carpet was not professionally cleaned if they wanted to use it for another year and he claimed there was damage. I asked for photos of the damage, because I was not aware of any damage beyond wear from 4 years of use. He said he would send them to me on 3/22 and I have not yet received them. I believe the carpet was replaced because it was worn and almost at the end of it's estimated life, but it is not my responsibility to reimburse them for that decision.

Valley Stream apartments asked for 60 days notice to vacate their apartment. I gave notice on 2/28/19 with a departure date of 5/3/19. It took Valley Stream 6 business days to respond to me on 3/6/19. I followed up in email on 3/7/19 advising that I did not need to stay until 5/3/19. I asked to revise the date to 4/29/19 which still allowed for 61 days notice, one day more notice than necessary. Valley Stream is now saying that is less than 60 days notice and they will charge me an additional $331.60 if I change the date. No matter how Valley Stream chooses to spin this, it doesn't change the fact that 60 days is 60 days. Notice was given on 2/28/19 and it took until 3/6/19 for a response to be provided by Valley Stream.

If it took Valley Stream 6 days to respond to my notice of 2/28/19, I do not understand nor except that Valley Stream cannot revise my departure date. Valley Stream chooses not to because it's more money that you can attempt to scam out of me.

I have paid rent on time since my arrival here. I've never caused any issues in this apartment so I cannot accept this treatment at all. I believe this to be highly unethical and most likely illegal.

When I was completing the application for this rental property I made it very clear that I was submitting the application based on my credit alone due to the fact that I had more than enough income to cover the amount of the rent. The office staff at the time, May 2017, stated that this would not be a problem, and they would list my boyfriend as an occupant of the apartment. The staff submitted the credit check on my income only and it was approved. My boyfriend did much of the leg work in finding the property and provided a certified check drawn on his account to pay the security deposit, as well as the pro-rated rent fees. On the day of move in I was not able to arrive at the rental office before closing, I contacted the office and was told that if I were to fax a release they would allow *** to drop off the check, as well as pick up the sets of Keys for both of us. I signed the lease the next business day.
When I was accidently left without a key I contacted the rental office and was asked to be let in, and that my boyfriend had both sets of keys. Hours later a letter was posted on my apartment door stating that an unauthorized person was living in the apartment. The new rental staff insisted that a criminal background, and credit check be completed on my boyfriend. When reviewed the office staff issued a non-renewal letter and demanded we vacate the property with only 3 months to prepare. All of this occurred after we have lived on the property for 19 months with no issues.We pointed out that we were being evicted due to the errors of the former staff.When asked if they could check the facts with the former property manager we were informed that they were no longer with the company. When the current staff was asked if it would be possible to get a two month extension to save money for the sudden expense of an unexpected move the Manager stated that she would consult with her manager, but doubted that it would be granted. All of this was through no fault on our part.

I rented an apartment within The *** from July of 2017 to June of 2018. I paid a deposit and when I moved out, they assessed the apartment and sent me an email reporting that everything was in order and they will only deduct the final water bill during the time of our stay. I had given them my new address during the move out and was awaiting my deposit. It is now December (6 Months Later) and I have called them several times to receive my deposit with management calling corporate to mail the check. Management would not write my the check on their end. They even attempted to charge me $35 to mail a new check that would be deducted from my deposit. I called and complained with them mailing me a check of $35 dollars that came within the main but I have yet to see remainder of my deposit.

I would give them a 0 if possible. Currently living in a mold infested apartment in Lafayette at Valley Forge - maintenance has been there 3 times and continues to tell me they’re finished, with mold still in plain sight in multiple places in the apartment. They’re doing any and everything to refuse to move my family even though I am currently expecting a child. The management office here is awful, rude, indifferent, and negligent. This is only the latest (and unfortunately most serious) case of negligence on their part. Every time their is an issue they send someone out to do an incomplete job and then tell me I’m responsible for the rest. DO NOT MOVE HERE.

I was tenant of *** at *** properties for past 4 years. I moved out the apartment on 11 May 2018. Westeover companies did not perform any move out inspection till I was present which is against the set guidelines.

Westover properties are now charging me for $582.48 for the carpet damage charges which *** management was solely responsible for.
*** property by Westover company has severe mold/mildew issues and during remediation of those the westover property people did the carpet damage. Westover company now falsely accusing us of the said damage.

My wife and I have been dealing with noises of animals in the ceiling of our bedroom for the past 2 and half months. Today, we are still dealing with that issue and now we have the smell of a dead animal in our bedroom. The apartment manager has brought out pest control, but the issue is not getting any better. We feel that there is no sense of urgency to deal with this matter from the apartment complex.

When I moved into a Westover property and signed my lease, I was never told to put the gas bill in my name. I lived there for 2 years without ever knowing the gas bill was to be in my name. I received a bill exactly 2 years and a month after I moved in, which I brought to my property managers attention. She said she forgot to tell me to transfer it to my name, and that was her fault, and that she'd talk to corporate. Once she spoke to them she told me that bills that were already paid were fine, and thatI'd d be responsible for the rest from there on out. I asked for the itemized bills for july-sept for months and never received them until last week. I was also told about 3 weeks ago that I had to pay the full amount and was served with court papers. The company is being unreasonable and unfair. They want me to pay the full balance of 2 years of gas bills within 3 months.