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The Westover Companies

550 American Ave Ste 1, King of Prussia, Pennsylvania, United States, 19406-1441

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The Westover Companies Reviews (%countItem)

I love how this location for Westover Company changes office staff several times a year. Unfortunately it's ridiculous turnover rate screws any prior communicaton and arrangements between staff and tenants at that point. The new office staff talk down to you and get obviously angered over the phone over issues THEY messed up on.
Attempted to contact the fairway park locations regional manager, had better luck talking to a brick wall since I never received any return communication from her. So far the same with contacting the district manager. Ridiculous.

I have not received the deposit I paid for, it was $500. It's been well beyond the 20 day limit the state of delaware requires prior to law suits

The Westover Companies Response • Feb 23, 2018

Good Evening ***,

I do apologize for any inconvenience this has caused you and the Lease Holder. The Rental Office was in contact with the Lease Holder today 2/23/18. She did inform the Rental Office she received the check yesterday. Which now this is very alarming since the check is in her name only. The check was mailed out from our Corporate Office ,King of Prussia on 2/14/2018.

The Rental Office has a copy of the Refund Check and the date mailed. We are not permitted to give you this, but would be happy to give the Lease Holder any information needed.

Thank you again for your concern and if there is anything else we can help you with don't hesitate to let us know.

Customer Response • Feb 27, 2018

Complaint: ***

I am rejecting this response because: The business is claiming I have no right to information when I have my name on several documents of the lease, including the monetary amount owed.

Regards

The Westover Companies Response • Mar 06, 2018

Good Morning!

We have been in communication with the above Party and the check was mailed out on 2/13/2018. The Lease holder has stated check was received in a timely matter per Lease and The Landlord/Tenant Code. There was damage of $65.00 due to their cats scratching and damaging the carpet in the apartment. The amount was deducted from their Pet Deposit. Again the Rental Office emailed pictures of the damage and if anything else is needed, we will be happy to provide you at any time.

If there are any other issues that need to be resolved, please do not hesitate to let us know.

Thank you and have a great day!

This company advertises as "Best at apartment living" and it is infested with pests and fleas. They charge their residents for fumigation services at the time of refunding their deposit. They found fleas in the apartment that I was living in on a second floor, no pets, this apartment was located directly on top of the laundry room and no pets on the second floor neighbors. They fail to give an explanation as to why they have found fleas in this apartment and I was charged for the pest control service and carpet change out of the security deposit. This company fails to explain fee service charges and fail to provide the account of where the security deposit was held from the moment they received it. Also very rude staff who does not have professionalism in matter of complaints.

The Westover Companies Response

We are very sorry to hear that *** had an unfavorable experience upon moving out of his apartment. Customer service and satisfaction is at the very core of our beliefs and what we strive for every day. Upon review of his file, we see that he has not had any work orders and /or concerns during his residency at our community and this would be his first complaint he has registered. At his move-out and the office receiving his keys, the manager of the community inspected his apartment and noticed a very heavy pet smell in the apartment. That prompted more inspection of the apartment and maintenance rolled back the carpeting which revealed stains all over the carpeting and fleas around the apartment itself. While there was no pet information on file and no pet fees being collected, upon more review of the file, it was found that the carpet was brand new at his move in and no stains were present at move in and no other resident was complaining about fleas in the building. Our community is checked twice monthly and all residents are offered exterminator services for free for almost all pest control. *** moved out 10/31/2017. Unit was checked 11/2/2107. ***’s rep came out and checked 11/3/2017 and treated unit 11/6/2017. We had no calls from *** during his residency to indicate a problem or any other resident and *** was out to also check the building and common areas after *** moved out stating it must have been in the laundry area. The issue was contained in the apartment that *** lived in, therefore, he was charged for the replacement of the carpet and the flea treatment and all charges were explained to him in detail by the manager and the Regional Manager. He was also offered pictures of the stained carpet, the carpet order for new carpet before he moved in, and ***’s report of the fleas in his apartment upon move out and that information is still available to him in the office. If *** would like to come in and review the picture and reports with us, we would be more than willing to sit down with him and review his charges. Please have him call the office at and speak with Laura the Manager or myself, Kelly S at , Regional Manager. Thank you.

Customer Response

Complaint: ***

I am rejecting this response because: This company is still not answering my initial questions as to where the fleas come from. When I received the email with the charges my wife, my co-signer and I went to the office to clear this matter. As I was trying to explain myself to Laura B, she stated that the fleas were on me and brought by me inside the apartment. I felt as I was being called a flea bag since I tried explaining to Laura B that from my job *** I went directly "home". Instead of giving us some kind of options she began to raise her voice and as the discussion continued Laura ended kicking us out of her office constantly saying "leave my office now!". We asked Laura for the number of her supervisor and she very rudely gave the number to us refusing to give her full name and writing just the name of Kelly on the sticky note. As soon as we returned home to our current residence I asked my wife to contact The Westover Companies through their website. We explained the situation and our horrible experience with Laura and attached are some of the responses of Kelly S As you are able to see our questions about the fleas are still unanswered. I was not aware there were fleas in the *** apartment because I never physically saw one, I would get bite marks in the summer time and so did my kids when they would come over to visit and we assumed the bites came from mosquitoes and we just put on repellent. I was very surprised to learn I was actually living among fleas when I got the email and that my kids were exposed to this. This business is automatically assuming there was a pet inside the apartment and as I stated over and over I do not own pets, unless they are counting my kids as pets which would really makes me upset. The pet smell they claim to smell is actually a carpet cleaner that I used because kids do tend to spill and drop food and drinks when they would come over with my wife to visit. If this business can prove there was a dog or cat or whatever pet they are imagining I would understand where the fleas came from. But they are still unable to provide me with answers and failed to provide proof of the account information of where was my security deposit deposited to, which by law I am entitled to have. Thank you to the Revdex.com for its time to take on my complaint.

Regards

The Westover Companies Response

We extend our apologies to *** again for the bad experience he has felt with the situation in his apartment. Although there are different answers of where fleas can reside, come from and continue to reside, we rely on facts and base our decision on those facts. In attempting not to repeat from our last response, we will add to our response. Our painter that we contract to work at the community was scheduled to go into the apartment on 11/1/2017 to view his job and start his preparation. While in the apartment and prepping, he noticed fleas all over his shoes and pants and saw some on the carpet as well. He left the apartment and notified the manager and could not continue his job until the fleas were under control. The manager did go up on 11/2/2017 and that is when she found the dog smell and then upon rolling the carpet back, found numerous stains soaked through the carpet which indicates more than a general spill or food spill which Carlos had indicated. The stains were soaked through the carpet and padding which were not there at move in since it was a brand new install (bill on file). We based our decision on the report back from the painter (on file), the professional opinion of *** who is trained in fleas and the fact that is was contained only in the resident’s apartment. These facts are what we based our charges on since no other apartment nor the building was found to have fleas. We offer again to have Carlos come into the office and view all the backup, the painters statement, ***’s report and talk with myself, Kelly Savage, the Regional Manager. Please have Carlos call and we will certainly meet with him.

Kelly S

Regional Manager

hi my name is he*** I live at *** apartments in Lancaster pa .I had called the office two weeks ago to have them come look at the bathroom floor I had set up a apt for them to fix the bathroom floor on October 31 and nobody so I called again to make sure they were coming out to fix my bathroom floor and they did come out but my fiancé *** was home and we were told that he floor needed to be replaced and the maintence people told us that we needed to talk to the property manger Nicole. The next day I called the office and spoke to David from the office and I was told over the phone that the bathroom floor would be replaced when we renewed our lease .

The Westover Companies Response

Dear ***,

I sincerely apologize for any inconveniences these issues have caused you. Customer service and satisfaction is very important to us at our company. We do understand that you did contact the *** office management and their response to you is that the floor would be looked at upon renewal for possible replacement. If you are asking for your floor to be replaced sooner than the renewal date, please contact myself, Kelly S, the Regional Manager for *** Apartments at and I will certainly make an appointment to come up and inspect the floor with you, with the property manager present.

Please do not hesitate to call me with any questions and I look forward to you setting an appointment.

Sincerely,

Kelly S

Regional Manager

The Westover Companies

Is absolutely disgusting how Westover handles any situation affecting one of their tenants. My upstairs neighbors flooded my kitchen and bathroom which led to me requesting to be transferred to a new apartment. I was told by the property manager that this wouldn't be an issue and that I should be able to get a transfer at my current rate since I just renewed in June. That was on August 21. It is now two weeks before my move and I'm being told that I have to pay the new tenant rate to transfer. Jason the territory supervisor is refusing to transfer me at my current rate even though my request is because of damage done by another tenant.

Not only would I have to pay a significant amount more per month but I also have other expenses regarding this move such as transferring my internet services, hiring movers, and also paying the fee for the new USPS mailbox since I'll be in a new unit.

I've never been late on rent and have never caused any problems but yet Westover feels it is right to penalize us for something caused by another unit.

The Westover Companies Response

Spoke to *** and offered him to transfer based upon his situation to # 72 for $ 1,151.00 per month. Explained to *** what he would need to do in order to transfer. *** has agreed to this settlement.

Horrible company. I was a loyal tenant of the Jamestown Village apartments for approximately 5 years and always payed my rent on time. I had to move unexpectedly to deal with a family emergency, which I explained to my property manager, but they didn't care and came up with some insane amount of money (over $3000) for vacating premises early. They had no basis to come up with that figure from any lease, etc. that I signed. Kind of just pulled the figure out of their greedy selves. I had told them to keep my security deposit due to lack of notice, but that wasn't good enough for the money hungry company.

Customer Response

I'd also like to mention some of the living conditions I accepted in this building. Everything from the counter tops, to paint were the cheapest quality, and so things wore very easily, and so apartment felt somewhat like a cheap crack alley, despite the fact I was paying over $1000 a month for rent. Worst issue I discovered was black mold within the bathroom walls, which was disguised by the property with mass layers of paint. It was only because some of the paint started to come off that I noticed this. Black mold is a serious health risk to tenants and the fact the company just tried to cover it up is appalling.

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Address: 550 American Ave Ste 1, King of Prussia, Pennsylvania, United States, 19406-1441

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+1 (610) 337-2206
+1 (610) 933-0298
+1 (610) 783-0479
+1 (610) 647-6470
+1 (610) 337-2760
+1 (302) 368-5620
+1 (302) 738-8828
+1 (610) 565-1878
+1 (215) 659-7466
+1 (610) 623-6597
+1 (215) 361-2189
+1 (610) 269-0556
+1 (302) 475-7824
+1 (215) 860-8334
+1 (302) 734-9258
+1 (302) 731-5657
+1 (610) 594-6051
+1 (610) 768-6500

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