The Wynn Group

September 19, Dear Heather:Wynn [redacted] apologizes for any inconvenience we have caused [redacted] We again will extend an invitation for [redacted] to visit the Dealership so that we can address any concerns with the operation of the convertible topWe are unable to verify, diagnose, and repair a vehicle without it being hereFurther, Wynn [redacted] will detail [redacted] 's vehicle after we have resolved the issues with the top.Sincerely, MPatrick C [redacted] General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:this is what Wynn was supposed to do the day I was there and waited five hours for nothingThe offer to "detail" the car now is absolutely ludicrousDo they think after all this time I just let the car stay filthy with black grease stains all over the upholstery!? As for the matter with the convertible top, they have been equally noncommital and simply tell me they got it to "go down twice." I never observed this, by the way, but was simply told thisEnd of discussionI was irrelevantThere is NO reason to believe this latest response because: it is what they were supposed to do when I was there and they FAILED TO DO AND OFFERED NO APOLOGY; I have NO reason to think that another visit to Wynn would produce different results based on their past actions and communications (lack of); there is no one to act on my behalf to assure that Wynn would do anything different, although I suggested to the Regional Manager that he meet me at Wynn at his convenienceHe refusedHe said he'd "never been to Wynn" and couldn't take time from his schedule to meet me thereTherefore, I would be going back into an adversarial and repeatedly insulting situation alone and without any reasonable basis for expecting to be treated differentlyThe Service Manager, Brandon, who was supposed to call me weeks ago has NEVER called, not even to offer apologiesWynn's late-coming response itself is further evidence of their lack of concern and commitmentHad they genuinely wanted to resolve this matter fairly and politely, they would have NEVER let me walk away the day I was there for five hours waiting for my car to serviced Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Wynn [redacted] has not even addressed the fact that I spent five hours waiting for my car to be detailed (cleaned) but it wasn't They've completely neglected to mention the conversation I had with Mark when my car was returned to me after four hours and nothing had been done to it I spoke to the the regional managerHe, too, offered no resolutionAt this point, taking the car back to Wynn would be pointless, as I told him, since I have no advocate there to act on my behalfI also spoke to the owner of Wynn [redacted] who was equally uncooperativeIn sum, Wynn [redacted] is not addressing what actually happened, nor are they taking responsibility for the five hours of time I spend waiting for my car (for nothing) Regards, [redacted]

If you are considering renting from The Wynn Group of Companies I would strongly recommend that you do NOTI am currently at ** Spadina Rd., one of many residential buildings under their ownership, and my experience living here has been terribleMy apartment has many unresolved issues including cockroaches and a shower that is falling apart, but that is nothing compared to the lack of heating this winter despite my continued efforts to resolve this issueTemperatures in my apartment were as low as degrees celsius (degrees below the legal minimum) and calls to have the temperature increased were bounced around for weeks and it wasn't until I appeared at the office in person that they offered me a space heater (which didn't work) to supplement my heatingMy lease stated that the cost of heating was included in my rent, however electricity was not, and as such the added cost of heating my apartment would fall on me (as well as the cost of a working space heater, which I had to purchase personally)Complaints in reference to this lead Wynn to offer to pay the added utility costs; however now they are refusing to fully cover the difference in costs resulting from my use of the space heater
I could go on about their poor service, *** *** *** *** but I believe I've made my point***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Wynn ** has not even addressed the fact that I spent five hours waiting for my car to be detailed (cleaned) but it wasn't.  They've completely neglected to mention the conversation I had with Mark when my car was returned to me after four hours and nothing had been done to it. 
I spoke to the the regional manager. He, too, offered no resolution. At this point, taking the car back to Wynn would be pointless, as I told him, since I have no advocate there to act on my behalf. I also spoke to the owner of Wynn ** who was equally uncooperative.
In sum, Wynn ** is not addressing what actually happened, nor are they taking responsibility for the five hours of time I spend waiting for my car (for nothing). 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
 
I am rejecting this response because:this is what Wynn was supposed to do the day I was there and waited five hours for nothing. The offer to "detail" the car now is absolutely ludicrous. Do they think after all this time I just let the car stay filthy with black grease stains all over the upholstery!? As for the matter with the convertible top, they have been equally noncommital and simply tell me they got it to "go down twice." I never observed this, by the way, but was simply told this. End of discussion. I was irrelevant.
There is NO reason to believe this latest response because: it is what they were supposed to do when I was there and they FAILED TO DO AND OFFERED NO APOLOGY; I have NO reason to think that another visit to Wynn would produce different results based on their past actions and communications (lack of); there is no one to act on my behalf to assure that Wynn would do anything different, although I suggested to the Regional Manager that he meet me at Wynn at his convenience. He refused. He said he'd "never been to Wynn" and couldn't take time from his schedule to meet me there. Therefore, I would be going back into an adversarial and repeatedly insulting situation alone and without any reasonable basis for expecting to be treated differently.
The Service Manager, Brandon, who was supposed to call me weeks ago has NEVER called, not even to offer apologies. Wynn's late-coming response itself is further evidence of their lack of concern and commitment. Had they genuinely wanted to resolve this matter fairly and politely, they would have NEVER let me walk away the day I was there for five hours waiting for my car to serviced.
Regards,
[redacted]

September 19, 2014
Dear Heather:Wynn [redacted] apologizes for any inconvenience we have caused [redacted]. We again will extend an invitation for [redacted] to visit the Dealership so that we can address any concerns with the operation of the convertible top. We are unable to verify, diagnose, and repair a vehicle without it being here. Further, Wynn [redacted] will detail [redacted]'s vehicle after we have resolved the issues with the top.Sincerely,
M. Patrick C[redacted]
General Manager

9/10/14
To Whom It May Concern:Following is a copy of the repair order for [redacted] s [redacted]. The complaint asked us to check the operation of the convertible top. Upon checking the operation of the top, we discovered that the left rear window was not working...

properly. We explained our findings to [redacted] and received her permission to repair the window regulator and cable. When picking up her vehicle, [redacted] found the vehicle to be dirty. We apologized to her and offered to detail the vehicle at no charge.After picking her car up [redacted] called to express her dissatisfaction with the detail not being completed and the fact that the top was not operating properly. We suggested that she bring the vehicle back in to us to look at making adjustments. [redacted] ended the conversation before any resolution. We will continue to offer our assistance if we are able to evaluate the car.Sincerely,Matthew  C. Jr General Manager

If you are considering renting from The Wynn Group of Companies I would strongly recommend that you do NOT. I am currently at ** Spadina Rd., one of many residential buildings under their ownership, and my experience living here has been terrible. My apartment has many unresolved issues including cockroaches and a shower that is falling apart, but that is nothing compared to the lack of heating this winter despite my continued efforts to resolve this issue. Temperatures in my apartment were as low as 14 degrees celsius (7 degrees below the legal minimum) and calls to have the temperature increased were bounced around for weeks and it wasn't until I appeared at the office in person that they offered me a space heater (which didn't work) to supplement my heating. My lease stated that the cost of heating was included in my rent, however electricity was not, and as such the added cost of heating my apartment would fall on me (as well as the cost of a working space heater, which I had to purchase personally). Complaints in reference to this lead Wynn to offer to pay the added utility costs; however now they are refusing to fully cover the difference in costs resulting from my use of the space heater.

I could go on about their poor service, [redacted] but I believe I've made my point. [redacted]

Review: On 7/25/14, I took my [redacted] to Wynn because of a problem with the convertible top not going down. They said that the problem was caused by the left rear window not working properly. They indicated that they repaired the problem. On August 11, the same problem recurred: the convertible top wouldn't go down. I went back to Wynn. They said "we got the top to go down twice."

The problem is that the top is not going down EVERY time. I don't know if there is still a problem asociated with the rear window or something else affecting the performance of the top. I contend that the top should work EVERY time since, according to Wynn, they fixed it (and I paid for that repair).Desired Settlement: I have contacted [redacted] but have had no resolution or remedy of any sort from them yet. Therefore, I have disputed the charges on my credit card for the original repair. I want ** to refund those charges. I would also like ** to arrange with ANOTHER ** dealer to investigate the situation with the top. If there is still some problem with it, I would like ** to fix it.

Business

Response:

9/10/14To Whom It May Concern:Following is a copy of the repair order for [redacted] s [redacted]. The complaint asked us to check the operation of the convertible top. Upon checking the operation of the top, we discovered that the left rear window was not working properly. We explained our findings to [redacted] and received her permission to repair the window regulator and cable. When picking up her vehicle, [redacted] found the vehicle to be dirty. We apologized to her and offered to detail the vehicle at no charge.After picking her car up [redacted] called to express her dissatisfaction with the detail not being completed and the fact that the top was not operating properly. We suggested that she bring the vehicle back in to us to look at making adjustments. [redacted] ended the conversation before any resolution. We will continue to offer our assistance if we are able to evaluate the car.Sincerely,Matthew C. Jr General Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: