The Zoom Gallery

we apologize for the customer service issue. We will contact customer immediately.

Review: I first contacted GalleryHomestore to get a xbox for my daughter everything seemd fine so I contatced them to get a laptop, so I called them they suggested for me to get this one laptop so I did it was a better price however they never told me it didnt have a warranty because it was refurbished. I get the laptop, I unpack it, I turn it on and there was this green haze all over the screen, I didnt know what to make of it, so I rebooted and a seemed fint well a bout a week or two into ownership it came intermittently, then it got so bad I couldnt read the screen, I contatced gallery homestore, with much to my dismay no help so I had to pay over $300 to get it fixed it neeeded a new screen, gallery agreed to 5 months of payments to help pay for the screen after I had filed a complaint to the New York Revdex.com Complaint # [redacted]. well then in the December the fan died, ruining my mother board and again I had an addittional $300 + in repairs, I feel after all that I have had to pay to keep this laptop going that this should beconcidered paod in full, no refurbished laptop is worth $600 + On top of paying over $600 in repairs I have maid over $400 in payments for the laptop totalling $1000 for a refurbished laptop.Desired Settlement: I want this account for this laptop considered paid in full, I have paid more than what this laptop is worth, I see no reason to keep paying for a tons of money for a refurbished laptop that will soon be considered outdated anyways. I spoke with 3 computer experts and they all agree that I have put way more money into this laptop than it is worth. I would also like a partial refund from Gallery Homestore from causing my bank account to be charged over $100 in overdraft charges.

Business

Response:

We apologize for the customer service issue - the customers account will be credited.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It does not claim laptop account as paid in full as stated to me by the Gallery Home Store rep on the phone yesterday. I want a letter saying that this laptop will be considered paid in full as per the conversation with gallery home store via phone yesterday once I have received such letter, I will gladly close this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

the letter will be processed as per the phone call

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: The item I leased to own from this company is 4 times the amount of the retail sale price in stores. The total price of the items were never stated anywhere in the lease agreement.Desired Settlement: I have paid well over the amount for the items and wish to mark the account paid in full.

Business

Response:

one of our customer service agents will be reaching out to the customer to resolve

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When I initially spoke with the representative of Gallery HomeStore he indicated that my contract would be for one year, since this is what I had requested. Subsequently based on the "How much do I qualify for" calculator on the business website I qualify for the payment of $172 per month for a 12 month period for my purchase. I have made this payment as agreed each month. When I called the Gallery HomeStore to ask why they are continuing to collect $172 dollars each month from my bank account after my 12 commitment the representative said that the system to verify such contract was down and that she would call me back when the system was back online again, this is after I has already given her my information to access my account. I never received a call back from anyone at Gallery HomeStore. I called back again to rectify the situation and the representative stated that I had signed an electronic contract for the period of $24 months. This is not the agreement that I had committed to with the initial representative I had spoken with. I asked the latter representative if they have recorded my initial conversation and her response was that based on the electronic contract I had committed to the 24 month contract regardless of what the initial representative had promised me.Desired Settlement: I would like for Gallery HomeStore to acknowledge my initial 12 month contract with them as well as refund my bank account the subsequent months they deducted money from my account.

Business

Response:

in the interest of good customer relations, we will mark the customers account as paid in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Let me see first their accredited as The Zoom Gallery in the Revdex.com and they go by Zoom Auction in their internet page which is a website where they have live auto auctions. So I started by calling and asking questions because I DID NOT UNDERSTAND he way the auctions worked after reading the instructions and going over FAQ on the website. I called and talked to [redacted] which at first ask me to activate my bid so she may have account specialist help me and not answering any questions. After talking to her for 5 minutes I decided to hang up. Right after that I notice the Revdex.com logo on the bottom left side of the screen. Them I thought maybe I miss understood the person on the other side of the phone, because I know that the Revdex.com is an institution that can be trusted. I called back and was assisted by another gentle men who ask me to deposit $400.00 dollars in to my account in order to be assisted. I was happy after talking to frank but I was not connected to an account specialist and my phone was transfer to another line which was not able to take my call. So I waited to be contacted by them, which I was immediately by [redacted]. [redacted] was MAD because I had not deposited my money when I spoke with her but instead with some one else had I deposited my money with her I had a better chance she said. So I contacted the website a couple of days latter and spoke to [redacted] #[redacted] who took my deposit for another vehicle. But before she even try to answer my questions she wanted to have me deposit more money for a third vehicle which I said no to and express that at this point I was mad that I was not being help and did not fully understand which you will see if you have a chance to listen to the recordings they have. I said that I would wait to see how my first to auctions would go because I did not fully understand how they work and she did not explain it to me she just wanted me to deposit more money. So I waited to 11/**//2013 and requested some one call me from their department at 7:00 am before the auction started. So they contacted me at 7:35 am and explain to me how I needed to approve $1,900.00 before so they could weed out people before the auction started. At this point I felt scam and contacted them which was nearly impossible. After finally having some one on the phone and explaining the situation to [redacted] I was told that the instructions where on the website. Which I responded that that was the reason for my original call on 11/**/2013. But now I was loosing $85.00 dollars per deposit for no services render which seems to be unfair to me. So I requested to speak to a manager and I was informed that all the [redacted] had left to the auto auctions and even if I spoke them I would not get any type of refund. My phone call was disconnected after that.Desired Settlement: I which for the Revdex.com to contact me to, in order to see if they are accredited by Revdex.com and to explain to me the qualifications a business must meet in other for the Revdex.com to approve them. I want the Revdex.com to launch an investigation on this business for unethical and unfair practices.

Business

Response:

We are accredited.

Review: I purchased a laptop through Gallery Home Store in December 2012. It was an $1,100 laptop. So fast forward to a few months ago, I have now paid $2,500 in payments for this laptop. I totalled my son's truck and he is college and I am not able to pay my payments at this time. They call and call and call and now have threatened that if I don't return the merchandise I will have felony charges and possible jail time. Really? Over like $500 that I owe and I have already paid twice what the item is worth? I don't have the laptop anymore. So I cannot return it. I have tried emailing these people and the emails always come back and undeliverable. Their customer service number on the website is not in service. These people are loan sharks and crooks. I don't mind paying for an item, but this is crazy. This is the second complaint I've made against this company. The first was because I could not contact the company to get a payoff. You will not get a response out of them unless you owe them money or file a complaint here. I'm not even going to into the additional payments that I feel were taken out of my account in error a year ago.Desired Settlement: I want them to stop with the scare tactics. I could see if I bought like $5,000 worth of furniture or electronics and never have made a payment. I've paid them way more than what was originally paid. And I don't think they are even based here in the United States. The people you talk to every time you talk to someone is in another country.

Stop Contacting Me

Business

Response:

our customer service team will contact the customer immediately

we apologize for the confusion

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was contacted by your company not about this issue but about the money I owe. I asked the person if she was calling about the Revdex.com complaint and she knew nothing of it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we will honor the customers request

Review: I have been paying on a Ipad since 12/**/12 totaling me paying 3406.43 at this point I am paid off at this point and they keep debiting my bank account and when you call you can only leave a message and no one ever calls you back and they keep taking my money out of my accountDesired Settlement: I would like for them to just stop taking money out of my account I feel 3406.43 for a Ipad is well enough money and send me a paper stating that it is paid in full thanks

Business

Response:

customer will be marked as paid in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

If they are going to mark me paid in full I want a letter saying they will no longer debit me bank account sent to my home saying I have paid in full and no more debt will come from my bank account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we will grant the customers request

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Ok so I will wait for my letter in the mail at [redacted] and when I get my letter I will be happy this will be resolved thanks again for you responce to this so quickly.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I decided to purchase some living room furniture from Gallery Homes Store (GHS) several months back. The customer service to get the contract complete was pretty simple and easy. It took several weeks for the furniture to be delivered which was an inconvenience but while the furniture was in transit to my home I contacted GHS to inform them that one part of the delivery (the living room tables), I would like to return. They stated that in order for me to return the tables that I would have to pay $300. That was unreasonable so I kept the tables and they still to this day sit in my home unpacked the way they arrived. Not to mention that the TV stand I purchased came scuffed up, but because it was minor I informed GHS and kept the merchandise ( I have photos with merchandise still in box to prove). Shortly afterwards I got a new job and got a new checking account through another back. Being responsible I contacted GHS to change payment information in the system to my new banking account information. Well, after a few weeks passed I was contacted by one of the representatives at GHS to inform me that I was behind several payments and would be charged late fees of $20.00. I was given a quote on what I would have to pay to get caught up and they offered to set up payment arrangements. I asked for this in writing but failed to ever receive it. Before I felt comfortable giving them my checking account information for a second time, I wanted to make sure the agreement was in writing so that they wouldn't drain my account due to a mistake on their part (which I noticed they have done to several of the clients per Revdex.com and [redacted] reviews). I had spoken with [redacted] from GHS several times. He or anyone else was never able to retrieve who I had spoken with or had given my checking account information to, even though I had spoken with a female representative from the company. I called several times in seeing how we could resolve this problem, not wanting the merchandise to go unpaid or give myself a bad name so I continued to contact the company. Normally when I called I would speak with [redacted] but this one particular time I spoke with a female representative who was very rude and even hung up on me a couple times. When I called back shockingly she was the same person that answered the phone (how random) and she began to argue with me after I mentioned to her how rude it was for her to hang up on me. It’s been several months now and GHS has still not received a payment from me because they aren’t able to provide anything in writing for me that matched what was said over the phone by [redacted]. He sent me an email a week ago that was a new contract but nothing about what we discussed and I responded that I would like to have the information we discussed but still have not heard from him, so I contacted by phone and left a message with a female representative who told me she would have him contact me back. Still haven't heard back. I recently just received information about the company contacting the Attorney General, I'm guessing for a scare since I noticed in other customer complaints they have received the same information. I have kept records of all my calls, any emails and even incoming calls to my job that I have spoken to the companyy to resolve this matter. I feel as though this company’s customer service is as bad as the individuals have stated in their complaints on Revdex.com and Google Reviews. I don’t feel comfortable giving this company my checking account information because I’m not sure where it went previously. I still have the previous account but do not use it so the bank just rejects anything that comes from them for now. I also noticed that the information about my return was incorrect and that I could have refused the package. So now I’m stuck with tables I don’t need, and some stranger having my bank information.Desired Settlement: For the tables to be picked up and returned (they are still in the same box never opened), and my bill to become current with no extra fees (ex: late). I have no problem paying for the merchandise that I have. Even though the TV stand arrived damaged and I have the photos to prove it.

Business

Response:

I am happy to work with the customer to resolve the issue. I don't understand exactly what the problem is. We just want to get paid in accordance with the agreement.

Review: I had issues from the beginning with this company. I purchased a "new" computer from them in April. They sent me a used computer that did not work. They then sent me a second used computer that was broken. The third computer they sent was used but in good shape so I elected to keep it. The company has only taken money out of my account as they saw fit and not on a regular schedule. As of today they took more out of my account. I looked at all of the times they have charged me and as of now I have over paid for the computer by 18.55. I called to confirm that they would no longer be taking funds from my account and they are telling me that I owe until October and they have several fees added for returned items. This is a lie there were never any returned charges.Desired Settlement: I want a refund for $18.55 as well as documentation that the item is paid off.

Business

Response:

we have marked her account as paid in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a laptop top for this store, upon recieving the laptop I turned it on and there was a green glowy haze on the monitor, after set up and re start it went way well then gradually it kept coming back then going away now it has comeabckandnot gone away and it makes trying to view any video or pictures nearly impossible. I contacted them and they said I had no protection plan, I was NEVER OFFERED one, I was giving the impression that It would be replaced since I am renting to own it and still paying for it how can a company expect them to make people pay for broken equipment thats not good business. I am disabled and this laptop is the gateway to the outside world for me.Desired Settlement: repair or replacement

Business

Response:

we have offered to credit the cost of the repair to the customer's account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On July [redacted] we ordered a MacBook Air from Gallery HomeStore. I would also like to add that we have spent several thousand dollars with Gallery HomeStore over the last three years; only once have we had an issue and it was promptly taken care of. This has not been the case with this order. On July [redacted] we received an email saying that our order had been approved and we would receive shipping information within 24 hours. We also received an email saying they needed a copy of a utility bill to confirm our address. We emailed the utility bill copy within 30 minutes of receiving that particular email. So after waiting for 24 hours, my husband called Gallery HomeStore and spoke to a CSR. The situation was explained that we received an email saying that we were approved and we would receive shipping information within 24 hours. The CSR said that the 24 hour period was only for small items such as iPods and small electronics. My husband then said to the CSR “so the email you send out is wrong?” She then said “what did the email say?” It was explained to her again. She then said that the approval process could take 7 to 10 days, and then shipping would be four or five days. It was explained to her that we received our final approval and again about the email and we were waiting on the shipping information. She again said that “especially these days” approval could take up to 7 to 10 days. Obviously getting nowhere my husband thanked her and ended the call. We called again on the afternoon of July [redacted] and spoke to a CSR. Again the situation was explained and we were told this time that approval could take 4 or 5 days and shipping 7 to 10 days. Obviously the point of our concern was really not getting across. On the afternoon of August [redacted] we called again and spoke to a young man. We explained the situation to him and asked about our shipping information. Again after a lengthy conversation which the CSR did not seem to understand, he informed us that we should have our shipping information no later than Monday, August [redacted]. Again on August [redacted] we still had not received shipping information. My husband called and spoke to the same young man he had spoken to on the previous Friday. The young man was rather combative and said “I can’t provide you with shipping information until it has been picked up by the courier.” Obviously we are aware of this and the issue we have is that we received an email saying that we would receive shipping information within 24 hours that we still have never received. We explained that we had encountered a problem with a lengthy delay with shipping the last time we ordered so we just wanted to make sure there was not an issue and also we had been told different thing every time we called. His response was twofold. First that the email we received meant that they would “try to provide that information within 24 hours” and that it says on the Gallery HomeStore website that it could take up to ten days to receive shipping information. We were not aware that we should not trust customer service representatives of the company and read every page of their website instead. And he was actually wrong, the website actually says: “Please allow up to 10 days for all items that ship via FedEx.” To most educated people this would indicate that after approval it would take up to 10 days for delivery and the ordered item should be received within 10 days. He then said that the “courier” had been contacted regarding our shipment. He was asked directly, “So you are saying that a pickup has been scheduled for our merchandise?” The answer was yes and we should receive our shipping information shortly. It is now the evening of August [redacted] and we have received no shipping information. Obviously when you schedule a package pickup with a major carrier it is picked up within 24 hours. I also called FedEx and confirmed there are no packages in transit for my address. We are now approaching two weeks from placing our order and cannot even get the same answer twice regarding our merchandise.Desired Settlement: We simply want the product that we ordered. We would like to receive it on or before August ** 2013. We also want a verifiable tracing number ASAP.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a laptop and have been paying on it bi-weekly since December 2012. At one point, I missed a couple of payments because of changing bank accounts and had additional payments taken out to make up the difference each pay period. To begin with, they took out more of the additional payments than they should have. Ok fine. It was such a pain dealing with them and getting someone on the phone or getting someone to email you back that I let it go. I was tired of the back and forth because they "believed" I owed the additional. What could I do? Fast forward like 6 months later and I start getting calls again that I am delinquent. Mind you I have been paying as agreed every 2 weeks because they automatically take payments out of your bank account. I called and once again it was a terrible experience trying to talk to someone. If you owe them money man they will hound you. But if you need something it is near impossible to get an answer. And also, no one person gives the same answer. I did not agree that I was delinquent, but they took it upon themselves to deduct my bank account what they thought was delinquent (on top on my bi-weekly payment). Fast forward again to today -- I'm trying to get a payoff. I should have this account paid off by now. I have called every number I could find on past correspondence and the numbers are now no good. The number on the website just allows you to leave a message. Really?? You have the worst customer service in the business. If someone needs to contact your company about their account, they should be able to talk to a live person. I'm tired of dealing with people who take advantage of customers.Desired Settlement: This account should be paid off by now with the additional payments and regular bi-monthly payments I have been paying.

Business

Response:

we apologize for the customer service issue. We will contact customer immediately.

Review: On July [redacted] we ordered a MacBook Air that was listed as a clearance item from Gallery HomeStore. . We did receive the MacBook Air late on Thursday, August [redacted], and we were completely shocked to find that we had been sent a used product. Not only was the product obviously used it was also dirty and has electrical tape wrapped around one of the power cords. At no time during any of the several conversations that we had with Gallery HomeStore CSR’s were we told that we were ordering a used product. In fact the CSR we spoke with did just the opposite, making comments such as “this item is available” and “in stock”. This would indicate that a clearance item is just that, a new item with warranty that is simply on clearance.

I then called Apple to verify that this product was used and also to check on the warranty. The MacBook Air was owned by at least one organization (a university) and one person. Again I would like to point out that at no time were we told that we were purchasing a product with virtually no warranty that had been owned by multiple people. Apple also informed me that Gallery HomeStore is NOT an authorized reseller.

We have purchased clearance items from Gallery HomeStore in the past and never received a used product before.

On Sunday, August [redacted], I took the MacBook Air to an Apple store for diagnostics and was informed of the following issues with the computer we received from Gallery HomeStore: the battery has dead cells and does not function properly; the display needs to be replaced due to a green hue; and there is either a memory or mother board issue which create a redraw problem with the machine.

We are beyond surprised that Gallery HomeStore would send a used laptop to fulfill an order placed with the company, especially when the computer was clearly not checked for issues prior to shippingDesired Settlement: either of the two following options

• We are sent what we ordered, a 13” MacBook Air with a full manufacturer warranty; or

• We are sent a new power cord and provided with one year of Apple Care protection for the used machine that we were sent

Business

Response:

we have arranged for the merchandise to be returned

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not consider sending back a used product and then being told a new one would cost significantly more any resolution at all. Not only does the Gallery HomeStore website expressly say that all computers and

electronics come with a 1 year manufacturers warranty, but nowhere does it

expressly say or even indicate that clearance merchandise is used. Nor does it

offer a disclaimer stating that this warranty does not apply to clearance

merchandise. At no time were we told that we were purchasing used merchandise –

not during the ordering process and not in the last week of emailing supposed

supervisors at Gallery HomeStore. We expressly stated in our emails what the

issues were and what we would consider acceptable resolution. We simply want the product that we ordered.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have automatic payments set up with Gallery Home Store to come directly out of my account. I recently changed bank accounts and notified them. They didn't change the payments for three weeks after that, still trying to take payments out of the account that had zero balance. When they did switch over payments to the correct account, I was told that they would take two payments of $53.44 totaling $106.44 would come out of my account on 07/**/2013 to make up a missed payment. Three payments were taken out totaling $159.62 instead of two payments totaling $106.44. When contacting them they were answering questions that I wasn't asking(after being on hold for a total of one hour before talking to anyone). They also tried to tell me I agreed to those terms which I didn't. I asked if they were going to credit a payment to my account since my bank account is overdrawn now with overdraft fees and was told they cannot credit accounts or give any refunds at all. I then asked to talk to a supervisor and was told there wasn't one. After questioning how there was no supervisor, I was told they are in a meeting and they are going to tell me the same thing. I told him I still wanted to talk to a supervisor and was hung up on.Desired Settlement: I would like my items payed off due to lack of customer service and blatent desception of customers. This is not the first problem I have had with this company, in fact there has been nothing but problems anytime of contacting them. There is an average wait time of atleast thirty minutes when contacting by phone and do not get answers to the questions I'm asking. Contact by e-mail also yeilds no response. The live chat on the website has also been removed.

Business

Response:

We have contacted customer directly and issued a refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have done business with Zoom Gallery for over 6 months. I acquired a flat screen TV and 2 automobiles from their closeout auctions and had absolutely no problems. Just recently I am having difficulty with their customer service department not calling me back about delivery of a some closeout furniture I bought at auction 30 days ago. I keep getting the run around from their delivery team. Please help me. I dont think I should have to make payments if the furniture I bought at the auction isn't yet delivered.

This company has a great reputation. I spoke with several of my friends who had no absolutely no issues with them and only have good things to say. I see that they resolve their complaints. I don't understand why this is happening to me. I told them I was in middle of a move an mabye they sent it to the wrong address.Desired Settlement: I want to know when my delivery is expected.

Business

Response:

We apologize for the inconvenience. The furniture was delivered to the customer's old address. We deliver to the address that the customer provides us when he completes as initial application. We had no way of knowing that the customer had moved locations. Even though we are not at fault, we will arrange for the shipping company to redeliver the furniture to the customer's new address.

Review: I leased a living room set from this company starting in February of 2012. In April of 2013 I contacted the company to let them know that I could no longer afford the furniture and I wanted to return them. I was informed that I would receive an email with instructions on how to return the furniture. After more than a month of waiting for the email, which did not come, I contacted them once again. I was told again that another email would be sent. I waited and nothing. And on my third time calling them I was told the same thing. After 4 days from my last call to the company I receive a DEMAND LETTER from the company indicating that I have failed to return the furniture and if I don't return it within 3 days I will be referred to the State Attorney for theft of the furniture.

I am sure you can understand my frustration and discontent with the accusations this company is making towards me. I was the party in this issue who initiated the return of the furniture. I am unable to do so because I must wait for procedures from the company, which I still have not received after several requests.

I also am very uncomfortable with the fact that the company has successfully sent me a DEMAND LETTER to the same email address I have given them numerous times during our phone conversations and the same one they have on file for me but has not sent me the instructions I have been waiting for 3 months now to return the merchandise to them.Desired Settlement: I want the company to send me the information I need to return the furniture to them ASAP. I want this furniture picked up ASAP and this matter closed and put behind me.

Business

Response:

The customer ha been contacted and has been offered a settlement amount

Review: In November of 2011 I opened an account with Gallery Home Store and agreed to the bi-weekly payments to be taken out of my checking account. On numerous occasion they took the payment the day before my pay day and overdraw my account. I called them numerous times about this issue and was told it would be resolved the next pay period yet it would happen again. I finally became tired of the no resolve of the issue and sent an email to the president. His office contacted me and when I explained the issue they said they would make sure it was resolved. Still happened after that.I finally became frustrated with Gallery Home Store taking my payment early so I cut off the payment source. I called them and stated I would send in bi-weekly payments and was informed they do not take payments that way and that I would have to provide them with a bank account or bank card. I did and the same thing happened yet again and they took money out for late fees. I had to contact my bank and have them reverse the fee payment as well as cancel yet another bank card.I tried calling them again and said I want to send in a payment and was told the same thing as before 'we don't do that.' I stopped paying them and they started hounding me. When I finally called due to them threatening legal action they stated I owe tremendous late fees. I asked why do I owe fees for not making my payments yet I got overdraft fees from my bank for when you took my payment before you were supposed to? I'm now dealing with a woman in their collections department that said I owe hundreds of dollars more than my contracted amount due to all the fees. This is totally absurd as I was always making my payments on time and it was their fault I stopped making them in the first place.The other issue is you can never get through to anyone when you call them or you're left on hold for long periods of time and then get disconnected.Desired Settlement: I want all late fees dropped and to be able to finish paying off my original contracted amount which is due to be paid off on March [redacted], 2014.

Business

Response:

I apologize for the inconvenience and we will grant customers request

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they hold to their word about dropping the late fees and that my final payoff date will be March [redacted], 2014 and that I ONLY need to pay the original bi-weekly amount of $27.70 until fully paid off on March [redacted], 2014.

Sincerely,

Review: I have try to contact this company on at least five different occations. I had emailed them twice 4/**/13, and 7/*/13, I called first time the first week of April, again twice 7/*/13. I only requested that someone contact me about an invoice and whats the remaining balance on my bill. I am not with holding or disputing I have a bill. I just would like for some one to give me an invoice on my bill. I enjloy my product, very much so and would love to keep it, but I feel like I should have one, if not then they can just keep on taken out money out of my account for who knows how long. Because I dont have a remaining balance/ or invoiceDesired Settlement: They should be warned about how all full their customer service is.

Business

Response:

We apologize for the bad customer service. We will reach out to customer today.