I was solicited by this company for months to have my Air conditioning checked They came and checked the AC unit said it was using excess power They sold me a new comfortmaker seer AC unit with 8KW heater on Nov On Nov the fan fell off of the condenser and damaged the finsI bought new system and I want a new replacement unit I asked the company to pay me 10% of the cost or come and take their unit out and give me back my old unit They have promised way more then they delivered I would not recommend this company to anyoneI cannot trust them to fulfill the year warranty, when they don't even complete their work It has been three weeks and they have not finished putting the metal shroud on the system
Unfinished installation of air conditioner I am years old I was contacted by phone by Coastal Air Cooling offered a discounted cleaning service for my air conditionerThe serviceman said I needed a new conditioner (I had not been having any trouble with it.) When I said I would call the previous company I had dealt with (Custom Climate) he said they couldn't be trusted because the son was on drugs and in jail and besides they were going out of businessHe said my conditioner was years oldSo agreed to have a new one installed(I later found my old paperwork on conditioner and realized it was only years old They partially installed conditioner on 7/22/but did not finish covering it leaving interior exposed to the elements There is also a large piece of galvanized steel next to conditionerA perfect projectile in case of a stormI have called several times and have been unable to get them to return I was treated very rudely They also said I was not entitled to
Pushed a new AC unit on elderly customers after cold calling and selling a cheap maintenance to get in the door, then damaged home Dodging calls THIS IS TO SERVE AS A WARNING TO ANYONE WHO MIGHT CONSIDER DOING BUSINESS WITH THIS COMPANY: 1) Called my elderly parents, like a cold call/telemarketing type call, and sold them a super cheap maintenance on their or year old AC systemWhen the technician came he told my parents that their AC was fried, pulling x the amps, that they were lucky it didn't burn their house down, said they couldn't even do the maintenance and it needed to be replaced immediatelyLiterally within an hour they had the contract signed and had begun the tear out and installation of a new unitBy the time I found out, they were already installing the new one and it was too late to stop itThey were out $ 2) On the change out sheet they marked that the condensation line was clear and flowingIt was notIt was old and brittle plastic
Coastal tried to say my A/C unit was in immediate need of replacement because it was drawing too much amperage and burning up In March of Coastal Air and heating did some work for me at my mobile in Palmetto [redacted] in [redacted] Mobile Home Park a 55+ community At that time I signed a service agreement with them giving me a free heat/air service In Oct of I had an A/C issue and called another company to correct the problem, forgetting about the service agreement with Coastal At that time I signed a service agreement with the new company Through out and I (and my sister) received numberous calls from Coastal reminding me I had a free cleaning/service due me I explained to Coastal several times that I had a service agreement with another company because I had forgotten about the one I had with them They told me to call them when the contract with the other company ran out and they would still honor the free cleaning/service Great, what
The company installed a heat pump system other than what was agreed upon In weeks of calls, they refuse to let me talk to to the president During a routine inspection of my heat pump unit on 2-9-18, the representative said there was a freon leak in the compressor (model 4TWR3030A), and that it would have to be replaced The unit had been running perfectly since its installation in 2011, and was functioning normally at the time of inspection The original air handler was a Trane, model #4TFE3F25B1D05A, installed 4-14-by Air and Energy Inc6th AveBradenton, FL - phone 941-778-0773, and had a 'variable speed fan' in the air handler After discussing the options, I decided to install a new heat pump system, and I was emphatic that the new system must have a 'variable speed fan'like the previous unit, and the salesperson (Steven Grennell) repeatedly assured me that it did Without being shown any brochures or specification sheets, I signed for the new heat pum
I have been using Coastal for awhile and recently had another maintenanceThey always explain what they are doing and if something is needs attentionRecommend using their maintenance program, it's saved me hundreds on repairs and upkeep
NOT RECOMMENDED; Good sales pitch but very poor installation and serviceInstalled new unit and cleaned ducts in After installation and cleaning vents discolored ceilingService call found improper installation and poor sealsSeal fixed but unit continued to emit dirt from ventsSubsequent calls for service ignoredAfter more than two years, problems still exist and company has refused to service the unit in spite of promised free annual inspectionsAfter paying top dollar for this unit we are very disappointed and considering small claims court to resolve thisBuyer BEWARE applies here!
In July Coastal Air installed a complete AC unit improperly, thus confirmed by the inspectorThey keep canceling their apptto come fix it
On July 26, Coastal Air was contracted to install a bottom floor and top floor complete A/C unitOnce installed, that same week we noticed that the top floor thermostat would never catch up to the desired tempature, it would keep runningCoastal A/c was called several times, and they continued to blame us for not knowing how to work the system properlyThis continued for monthsI informed them that it is a brand new A/C unit, it should work properly, and I know how to operate an A/C thermostatThe county inspector was supposed to be scheduled to come to my residence, in which Coastal Air, would not cooperate with the schedulingOnce I demanded that the inspector come out, "Liz" the office manager stated, "are you sure you don't want to try and get the A/C unit working properly first"? I stated no, I want the inspector scheduled i
I am livid this company called me to conduct a FREE check up in my new home They arrived the following day and informed me that my unit needed to be replaced as soon as possible Tough sell included that it was dangerous, and would quickly stop running Also tough sell included that they had two units with a rebate left - and I'd better sign on the dotted line quickly to save $ Sure enough - after the salesperson left, it quit running Coincidence?? I think not It was running FINE before he messed with it This company is a sham I've heard of companies like this and am so pissed off that it happened to me I'll have fun sleeping in degrees tonite
Pushed a new AC unit on elderly customers after cold calling and selling a cheap maintenance to get in the door, then damaged home Dodging calls
THIS IS TO SERVE AS A WARNING TO ANYONE WHO MIGHT CONSIDER DOING BUSINESS WITH THIS COMPANY:
1) Called my elderly parents, like a cold call/telemarketing type call, and sold them a super cheap maintenance on their or year old AC systemWhen the technician came he told my parents that their AC was fried, pulling x the amps, that they were lucky it didn't burn their house down, said they couldn't even do the maintenance and it needed to be replaced immediatelyLiterally within an hour they had the contract signed and had begun the tear out and installation of a new unitBy the time I found out, they were already installing the new one and it was too late to stop itThey were out $
2) On the change out sheet they marked that the condensation line was clear and flowingIt was notIt was old and brittle plastic
We where told about Therno-Tech a few years ago when we where telling a friend about our problem w/ our plumbing company not getting the job finished properly and charging us way to muchWe call *** and he showed up that day to check out our problem and assured us he would be back the next day and fix our problemHe did and the charge was very reasonablewe have used *** multiple times on our home and a rental we have and I can tell you he is always here when he said he would be and the work is exceptionalLast year our water heater split & flooded basement & I was out of town, my wife called him & within hours he was thereI will always recommend *** to anybodyVery trust worthy
Company was hired to perform air system check, tech did nothing except let coolant out of compressorCharged and left
After several calls from Coastal air asking me to schedule a maintenance system check, I finally agreed to have them come to perform the service for including up to pound of coolantThe tech showed up on Monday October 24th as scheduled and took him about minuteswhen returning to the house I was informed the unit was a Goodman and a piece of junk (in their ad they sell Goodman air conditioners) and needed to be replaced yesterdayThat the compressor was leaking coolant, psi
was way off and there was nothing he could do for meOf course had to pay the money(49.95)
Seems very strange because the air conditioner was working just fine prior to the tech being here
Called them back several times and was told they would call back to make another appointment by another techHowever, they never called back and when I call them they refused to make
Unfinished installation of air conditioner
I am years old I was contacted by phone by Coastal Air Cooling offered a discounted cleaning service for my air conditionerThe serviceman said I needed a new conditioner (I had not been having any trouble with it.) When I said I would call the previous company I had dealt with (Custom Climate) he said they couldn't be trusted because the son was on drugs and in jail and besides they were going out of businessHe said my conditioner was years oldSo agreed to have a new one installed(I later found my old paperwork on conditioner and realized it was only years old They partially installed conditioner on 7/22/but did not finish covering it leaving interior exposed to the elements There is also a large piece of galvanized steel next to conditionerA perfect projectile in case of a stormI have called several times and have been unable to get them to return I was treated very rudely They also said I was not entitled to
was sold a new unit unnecessarily when service tech came to inspect the unit
I contacted home advisor for an inspection of central ac unit for house we just moved intoUnit was cooling fine but I had no historyCoastal called and said they would service free first timeTech said unit was leaking Freon and about to failHe said it was yrsold and the company didn't make units anymoreHe called his office and got a good deal on a unit that they could install the same day.I placed the order and said maybe I should have someone else check the unit just to verify what he saidTech left and I went to get information from the old unit to check onlineThe tech "Steve" had removed the sticker with the model and serial noI looked up the name and they still sell new unitsThe installers came and replaced the unit right awayThey said they didn't think the unit was that old or even looked that badI have tried several times to get the service tech to call me back and explain, but
bought an air conditioning system from this company in 2014; started having problemnot much help from company even though it's under warranty
I bought I Frigidaire AC unit, model: ES4BD-024KB (2.0TON) serial #: ESDXXXXXXXXX in March First off this company has zero costumer serviceThe company website claim that they are open hr which is a lie There are no technician on the weekend plus don't worry about getting anyone to fix your problem on the first dayThe office manager name Liz who extremely rude always say that she doesn't have anyone come to the house right awayI always have to wait about days before anyone can come Since I bought the unit, it's been nothing but a headacheAt first the system wouldn't cool the housemultiple tech came by with no result until finally the main technician came by and states that they had install it incorrectly which was finally fixed November 2016, my AC unit went out Again, I called, the tech said my system was clogged
Coastal tried to say my A/C unit was in immediate need of replacement because it was drawing too much amperage and burning up
In March of Coastal Air and heating did some work for me at my mobile in Palmetto *** *** *** *** ** in *** *** Mobile Home Park a 55+ community At that time I signed a service agreement with them giving me a free heat/air service
In Oct of I had an A/C issue and called another company to correct the problem, forgetting about the service agreement with Coastal At that time I signed a service agreement with the new company
Through out and I (and my sister) received numberous calls from Coastal reminding me I had a free cleaning/service due me I explained to Coastal several times that I had a service agreement with another company because I had forgotten about the one I had with them They told me to call them when the contract with the other company ran out and they would still honor the free cleaning/service Great, what
A nightmare experience --
Our AC stopped working so we called this company because our neighbor had just started using them for maintenance service
We were told our yr old system had to be completely scrapped and replaced
$for a ton unit(I thought it was to be a heat pump, but it was just cooling and resistive heat)
They installed a ton unit, took them hours over days to get it inNeedless to say, it didn't cool the building the way our old ton unit didDespite different techs out to our place, I had to be the one to point out that they put the wrong size system inThe work wasn't to code and lacked the components I paid for
Took endless hours on the phone to attempt to resolveTheir guys either didn't show up as promised, show up on a different day, and/or show up without the necessary parts
On top of it all, unbeknownst to me they had run a full charge, payment in full, before they even showed up to do the workSo I had no recourse but to try to guilt them into doing the job as specd and paid for
They steadfastly refused to reverse the charge, lied to the credit card company about the work being completed
I lost several days from workAt one point I was calling every dayEventually we gave up hoping for a satisfactory result for the work/equipment we paid for
Coastal called me to conduct a check up on my AC unitHe came a few days later and explained to me that my unit needed to be replaced ASAP!! it was dangerous, and spreading mold into my homeCoils were froze I could clearly see thatThe freon was leaking And it was Amping too high was a fire hazard that it would quickly stopworkingHe stated THIS IS THE WORST IVE EVER SEEN and we had to hurry because they had one unit with a rebate left of $
Cost estimate was $We had system shut off and had another company come out from insurance peopleThis company said it was fineYes it's leaking but there was sign that the Coastal guy deliberately drained our unit because he could see the valve had been messed with I looked them up on here and WOWThe same exact issue happened to someone in JuneAlmost word for wordSo disgusted
Company will not honor warranty and is charging fees beyond my financial capability
A purchased a new a/c unit ($4000) less than one year agoSince that time the a/c has had multiple issues (freezing, making load noises, and blowing warm air)I contacted the company on several occasions but was only to get a service man out once, on 9/14/I was charged $and the unit still does not workThe woman I spoke to was very rude, also rude to my daughter in law and refuses to come repair the unitI am on a fixed income, years old, and cannot afford more fees, nor tolerate the heat
The company installed a heat pump system other than what was agreed upon
In weeks of calls, they refuse to let me talk
to to the president
During a routine inspection of my heat pump unit on 2-9-18, the representative said there was a freon leak in the compressor (model 4TWR3030A), and that it would have to be replaced The unit had been running perfectly since its installation in 2011, and was functioning normally at the time of inspection
The original air handler was a Trane, model #4TFE3F25B1D05A, installed 4-14-by Air and Energy Inc6th AveBradenton, FL - phone 941-778-0773, and had a 'variable speed fan' in the air handler
After discussing the options, I decided to install a new heat pump system, and I was emphatic that the new system must have a 'variable speed fan'like the previous unit, and the salesperson (Steven Grennell) repeatedly assured me that it did Without being shown any brochures or specification sheets, I signed for the new heat pum
I was solicited by this company for months to have my Air conditioning checked They came and checked the AC unit said it was using excess power They sold me a new comfortmaker seer AC unit with 8KW heater on Nov On Nov the fan fell off of the condenser and damaged the finsI bought new system and I want a new replacement unit I asked the company to pay me 10% of the cost or come and take their unit out and give me back my old unit They have promised way more then they delivered I would not recommend this company to anyoneI cannot trust them to fulfill the year warranty, when they don't even complete their work It has been three weeks and they have not finished putting the metal shroud on the system
Unfinished installation of air conditioner I am years old I was contacted by phone by Coastal Air Cooling offered a discounted cleaning service for my air conditionerThe serviceman said I needed a new conditioner (I had not been having any trouble with it.) When I said I would call the previous company I had dealt with (Custom Climate) he said they couldn't be trusted because the son was on drugs and in jail and besides they were going out of businessHe said my conditioner was years oldSo agreed to have a new one installed(I later found my old paperwork on conditioner and realized it was only years old They partially installed conditioner on 7/22/but did not finish covering it leaving interior exposed to the elements There is also a large piece of galvanized steel next to conditionerA perfect projectile in case of a stormI have called several times and have been unable to get them to return I was treated very rudely They also said I was not entitled to
Pushed a new AC unit on elderly customers after cold calling and selling a cheap maintenance to get in the door, then damaged home Dodging calls THIS IS TO SERVE AS A WARNING TO ANYONE WHO MIGHT CONSIDER DOING BUSINESS WITH THIS COMPANY: 1) Called my elderly parents, like a cold call/telemarketing type call, and sold them a super cheap maintenance on their or year old AC systemWhen the technician came he told my parents that their AC was fried, pulling x the amps, that they were lucky it didn't burn their house down, said they couldn't even do the maintenance and it needed to be replaced immediatelyLiterally within an hour they had the contract signed and had begun the tear out and installation of a new unitBy the time I found out, they were already installing the new one and it was too late to stop itThey were out $ 2) On the change out sheet they marked that the condensation line was clear and flowingIt was notIt was old and brittle plastic
Coastal tried to say my A/C unit was in immediate need of replacement because it was drawing too much amperage and burning up In March of Coastal Air and heating did some work for me at my mobile in Palmetto [redacted] in [redacted] Mobile Home Park a 55+ community At that time I signed a service agreement with them giving me a free heat/air service In Oct of I had an A/C issue and called another company to correct the problem, forgetting about the service agreement with Coastal At that time I signed a service agreement with the new company Through out and I (and my sister) received numberous calls from Coastal reminding me I had a free cleaning/service due me I explained to Coastal several times that I had a service agreement with another company because I had forgotten about the one I had with them They told me to call them when the contract with the other company ran out and they would still honor the free cleaning/service Great, what
The company installed a heat pump system other than what was agreed upon In weeks of calls, they refuse to let me talk to to the president During a routine inspection of my heat pump unit on 2-9-18, the representative said there was a freon leak in the compressor (model 4TWR3030A), and that it would have to be replaced The unit had been running perfectly since its installation in 2011, and was functioning normally at the time of inspection The original air handler was a Trane, model #4TFE3F25B1D05A, installed 4-14-by Air and Energy Inc6th AveBradenton, FL - phone 941-778-0773, and had a 'variable speed fan' in the air handler After discussing the options, I decided to install a new heat pump system, and I was emphatic that the new system must have a 'variable speed fan'like the previous unit, and the salesperson (Steven Grennell) repeatedly assured me that it did Without being shown any brochures or specification sheets, I signed for the new heat pum
I have been using Coastal for awhile and recently had another maintenanceThey always explain what they are doing and if something is needs attentionRecommend using their maintenance program, it's saved me hundreds on repairs and upkeep
NOT RECOMMENDED; Good sales pitch but very poor installation and serviceInstalled new unit and cleaned ducts in After installation and cleaning vents discolored ceilingService call found improper installation and poor sealsSeal fixed but unit continued to emit dirt from ventsSubsequent calls for service ignoredAfter more than two years, problems still exist and company has refused to service the unit in spite of promised free annual inspectionsAfter paying top dollar for this unit we are very disappointed and considering small claims court to resolve thisBuyer BEWARE applies here!
In July Coastal Air installed a complete AC unit improperly, thus confirmed by the inspectorThey keep canceling their apptto come fix it
On July 26, Coastal Air was contracted to install a bottom floor and top floor complete A/C unitOnce installed, that same week we noticed that the top floor thermostat would never catch up to the desired tempature, it would keep runningCoastal A/c was called several times, and they continued to blame us for not knowing how to work the system properlyThis continued for monthsI informed them that it is a brand new A/C unit, it should work properly, and I know how to operate an A/C thermostatThe county inspector was supposed to be scheduled to come to my residence, in which Coastal Air, would not cooperate with the schedulingOnce I demanded that the inspector come out, "Liz" the office manager stated, "are you sure you don't want to try and get the A/C unit working properly first"? I stated no, I want the inspector scheduled i
I am livid this company called me to conduct a FREE check up in my new home They arrived the following day and informed me that my unit needed to be replaced as soon as possible Tough sell included that it was dangerous, and would quickly stop running Also tough sell included that they had two units with a rebate left - and I'd better sign on the dotted line quickly to save $ Sure enough - after the salesperson left, it quit running Coincidence?? I think not It was running FINE before he messed with it This company is a sham I've heard of companies like this and am so pissed off that it happened to me I'll have fun sleeping in degrees tonite
Pushed a new AC unit on elderly customers after cold calling and selling a cheap maintenance to get in the door, then damaged home Dodging calls
THIS IS TO SERVE AS A WARNING TO ANYONE WHO MIGHT CONSIDER DOING BUSINESS WITH THIS COMPANY:
1) Called my elderly parents, like a cold call/telemarketing type call, and sold them a super cheap maintenance on their or year old AC systemWhen the technician came he told my parents that their AC was fried, pulling x the amps, that they were lucky it didn't burn their house down, said they couldn't even do the maintenance and it needed to be replaced immediatelyLiterally within an hour they had the contract signed and had begun the tear out and installation of a new unitBy the time I found out, they were already installing the new one and it was too late to stop itThey were out $
2) On the change out sheet they marked that the condensation line was clear and flowingIt was notIt was old and brittle plastic
We where told about Therno-Tech a few years ago when we where telling a friend about our problem w/ our plumbing company not getting the job finished properly and charging us way to muchWe call *** and he showed up that day to check out our problem and assured us he would be back the next day and fix our problemHe did and the charge was very reasonablewe have used *** multiple times on our home and a rental we have and I can tell you he is always here when he said he would be and the work is exceptionalLast year our water heater split & flooded basement & I was out of town, my wife called him & within hours he was thereI will always recommend *** to anybodyVery trust worthy
Company was hired to perform air system check, tech did nothing except let coolant out of compressorCharged and left
After several calls from Coastal air asking me to schedule a maintenance system check, I finally agreed to have them come to perform the service for including up to pound of coolantThe tech showed up on Monday October 24th as scheduled and took him about minuteswhen returning to the house I was informed the unit was a Goodman and a piece of junk (in their ad they sell Goodman air conditioners) and needed to be replaced yesterdayThat the compressor was leaking coolant, psi
was way off and there was nothing he could do for meOf course had to pay the money(49.95)
Seems very strange because the air conditioner was working just fine prior to the tech being here
Called them back several times and was told they would call back to make another appointment by another techHowever, they never called back and when I call them they refused to make
Unfinished installation of air conditioner
I am years old I was contacted by phone by Coastal Air Cooling offered a discounted cleaning service for my air conditionerThe serviceman said I needed a new conditioner (I had not been having any trouble with it.) When I said I would call the previous company I had dealt with (Custom Climate) he said they couldn't be trusted because the son was on drugs and in jail and besides they were going out of businessHe said my conditioner was years oldSo agreed to have a new one installed(I later found my old paperwork on conditioner and realized it was only years old They partially installed conditioner on 7/22/but did not finish covering it leaving interior exposed to the elements There is also a large piece of galvanized steel next to conditionerA perfect projectile in case of a stormI have called several times and have been unable to get them to return I was treated very rudely They also said I was not entitled to
was sold a new unit unnecessarily when service tech came to inspect the unit
I contacted home advisor for an inspection of central ac unit for house we just moved intoUnit was cooling fine but I had no historyCoastal called and said they would service free first timeTech said unit was leaking Freon and about to failHe said it was yrsold and the company didn't make units anymoreHe called his office and got a good deal on a unit that they could install the same day.I placed the order and said maybe I should have someone else check the unit just to verify what he saidTech left and I went to get information from the old unit to check onlineThe tech "Steve" had removed the sticker with the model and serial noI looked up the name and they still sell new unitsThe installers came and replaced the unit right awayThey said they didn't think the unit was that old or even looked that badI have tried several times to get the service tech to call me back and explain, but
bought an air conditioning system from this company in 2014; started having problemnot much help from company even though it's under warranty
I bought I Frigidaire AC unit, model: ES4BD-024KB (2.0TON) serial #: ESDXXXXXXXXX in March First off this company has zero costumer serviceThe company website claim that they are open hr which is a lie There are no technician on the weekend plus don't worry about getting anyone to fix your problem on the first dayThe office manager name Liz who extremely rude always say that she doesn't have anyone come to the house right awayI always have to wait about days before anyone can come Since I bought the unit, it's been nothing but a headacheAt first the system wouldn't cool the housemultiple tech came by with no result until finally the main technician came by and states that they had install it incorrectly which was finally fixed November 2016, my AC unit went out Again, I called, the tech said my system was clogged
Coastal tried to say my A/C unit was in immediate need of replacement because it was drawing too much amperage and burning up
In March of Coastal Air and heating did some work for me at my mobile in Palmetto *** *** *** *** ** in *** *** Mobile Home Park a 55+ community At that time I signed a service agreement with them giving me a free heat/air service
In Oct of I had an A/C issue and called another company to correct the problem, forgetting about the service agreement with Coastal At that time I signed a service agreement with the new company
Through out and I (and my sister) received numberous calls from Coastal reminding me I had a free cleaning/service due me I explained to Coastal several times that I had a service agreement with another company because I had forgotten about the one I had with them They told me to call them when the contract with the other company ran out and they would still honor the free cleaning/service Great, what
A nightmare experience --
Our AC stopped working so we called this company because our neighbor had just started using them for maintenance service
We were told our yr old system had to be completely scrapped and replaced
$for a ton unit(I thought it was to be a heat pump, but it was just cooling and resistive heat)
They installed a ton unit, took them hours over days to get it inNeedless to say, it didn't cool the building the way our old ton unit didDespite different techs out to our place, I had to be the one to point out that they put the wrong size system inThe work wasn't to code and lacked the components I paid for
Took endless hours on the phone to attempt to resolveTheir guys either didn't show up as promised, show up on a different day, and/or show up without the necessary parts
On top of it all, unbeknownst to me they had run a full charge, payment in full, before they even showed up to do the workSo I had no recourse but to try to guilt them into doing the job as specd and paid for
They steadfastly refused to reverse the charge, lied to the credit card company about the work being completed
I lost several days from workAt one point I was calling every dayEventually we gave up hoping for a satisfactory result for the work/equipment we paid for
Coastal called me to conduct a check up on my AC unitHe came a few days later and explained to me that my unit needed to be replaced ASAP!! it was dangerous, and spreading mold into my homeCoils were froze I could clearly see thatThe freon was leaking And it was Amping too high was a fire hazard that it would quickly stopworkingHe stated THIS IS THE WORST IVE EVER SEEN and we had to hurry because they had one unit with a rebate left of $
Cost estimate was $We had system shut off and had another company come out from insurance peopleThis company said it was fineYes it's leaking but there was sign that the Coastal guy deliberately drained our unit because he could see the valve had been messed with I looked them up on here and WOWThe same exact issue happened to someone in JuneAlmost word for wordSo disgusted
Company will not honor warranty and is charging fees beyond my financial capability
A purchased a new a/c unit ($4000) less than one year agoSince that time the a/c has had multiple issues (freezing, making load noises, and blowing warm air)I contacted the company on several occasions but was only to get a service man out once, on 9/14/I was charged $and the unit still does not workThe woman I spoke to was very rude, also rude to my daughter in law and refuses to come repair the unitI am on a fixed income, years old, and cannot afford more fees, nor tolerate the heat
The company installed a heat pump system other than what was agreed upon
In weeks of calls, they refuse to let me talk
to to the president
During a routine inspection of my heat pump unit on 2-9-18, the representative said there was a freon leak in the compressor (model 4TWR3030A), and that it would have to be replaced The unit had been running perfectly since its installation in 2011, and was functioning normally at the time of inspection
The original air handler was a Trane, model #4TFE3F25B1D05A, installed 4-14-by Air and Energy Inc6th AveBradenton, FL - phone 941-778-0773, and had a 'variable speed fan' in the air handler
After discussing the options, I decided to install a new heat pump system, and I was emphatic that the new system must have a 'variable speed fan'like the previous unit, and the salesperson (Steven Grennell) repeatedly assured me that it did Without being shown any brochures or specification sheets, I signed for the new heat pum