[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey were able to resolve my situation in a timely manner Regards, [redacted]
Hi [redacted] .I am so sorry to hear about the issues you had checking out Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We have an order verification system that all orders must go through before they can be fulfilled It passes all orders through address verification as part of the process In your situation, our system was showing that your billing address did not match the billing address on file with your financial institution Due you being a first time customer, and ordering a product that has a high fraud risk, the system was rejecting your order I'm sorry for all of the hassle you have gone through trying to place this order If you are still interested, I have marked you as a verified customer in our system, so you should not have any additional problems placing orders on our website I have also manually reversed the authorization holds that were on your account, so the funds should be released.I have issued a $gift certificate as an apology for this frustrating experience I hope you will give us another chance in the future to provide you with geeky loot If there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays!Eva E [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your understanding and providing further accommodation to my issue; it leaves me with a better feeling and hope for the future Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] Date: Fri, Dec 26, at 9:AMSubject: Complaint ID # [redacted] To: "[email protected]" Hello, Would you please contact again, (2nd time now) the company in which the complaint is against; ThinkGeek They notified me via email on 12/19/that they would fully refund my account within hours As of the date and time of this email I have still not received the full refundIn addition, I have found no way to update or add additional information to the original complaint with the Revdex.com I greatly appreciate your helpThank you, [redacted] ###-###-####
Hi [redacted] .We are sorry for any confusion regarding this gift certificate As stated on the checkout page, ThinkGeek gift certificates are non-refundable The recipient emailed us to state that he did not want the gift certificate (see attached email transcript) We do not have any record of him contacting to state that he was having trouble checking out with it We tested the gift certificate (# [redacted] ), and it does indeed work Our apologies, but our system does not allow us to refund a gift certificate, so I cannot honor your request to have it refunded We would recommend finding someone to gift it to who is interested in redeeming it, as it will be active until 1/7/ We have changed the email address on the gift certificate to your email so reminders will stop being sent to Panagis.Regards,ThinkGeek Customer Service
Hi Ryan,Thank you for contacting ThinkGeek I am very sorry for this frustrating experienceCustomer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customersI am very sorry that your order has not arrivedInternational Economy shipping can take up to weeks for delivery and does not provide tracking informationSince we are well past the week mark, we must assume your package was lost in transitAfter looking into your order, I see that a full refund was issued on January 14, You should see a refund of $on your credit card statement within business daysThe agent with whom you chatted also issued a $ThinkGeek Gift Certificate, ID [redacted] , as an apology for the wait.If there is anything else I can to make this right for you, please do not hesitate to contact meHave a nice day.Brisbane B [redacted] Operations Specialist
Hi ***,I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog The wait times this year have been completely unacceptable and I understand how frustrating this experience has been I am also sorry that you were given incorrect information by our Customer Care Agent when you were able to get through Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We do not make gift recipients pay for shipping for returns, and we can do exchanges I looked into the order and see that the gift giver has already been refunded I have issued a $gift certificate to you (ID [redacted] ) as an apology for this frustrating experience If there is anything else I can do to make this right for you, please don't hesitate to ask Again, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky loot Eva E [redacted] Customer Service Manager
Hi ***,Thank you for contacting ThinkGeekI am sorry that you did not receive your order! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectationsUpon looking into your order, I see that one of our Customer Care Agents issued a full refund on December You should see the refund of $on your credit card shortlyAs an apology for the inconvenience, a $ThinkGeek gift certificate was emailed to youIf there is anything else we can help you with, please let us know.Brisbane B [redacted] Operations Specialist
Hi [redacted] ,Similar to retailer specific gift cards (not generic [redacted] or [redacted] gift cards) sold at brick-and-mortar stores at the mall, our ThinkGeek e-gift certificates are non-refundable, as stated on the product pageBecause this information is available on the product page, we, regrettably, cannot issue a refund of this itemWe apologize for any inconvenience this causes youBrisbane B [redacted] Operations Specialist
---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Wed, Oct 29, at 3:PM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] Thank you for your help The business has offered a full refund and I consider this matter resolved to my satisfaction Thank you for looking into this ***
Hi [redacted] .I am sorry for the issues you experienced! I noticed that I have already contacted you via email to try to resolve this I look forward to getting this taken care of for you as soon as possible!Regards,Eva E [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] < [redacted] >Date: Tue, Dec 16, at 10:PMSubject: Comlaint [redacted] To: "[email protected]" Good Morning,In regards to my complaint number [redacted] , the business I reported has done what I asked in my complaint While they never sent me a shipping notification or tracking information, they did mail my order on December (days after I ordered it and was lied to about it shipping on the 9th), and I received it today However, I am still concerned with how many people are posting similar or worse problems on the ThinkGeek [redacted] page Regardless, I'm glad my issue was resolved.Thank you for your time, [redacted] ***
Hi ***.I apologize for your first order not reaching you and for any confusion about the refund The blanket was actually only $and it was refunded on 12/to the card ending in *** Two $gift certificates were emailed to [redacted] and the gift certificate IDs are [redacted] & [redacted] I've just refunded you for the defective Universal ClLens System.The good news is that we just received more inventory of the Doctor Who Blanket, so I am going to send one to you complimentary! If I can do anything else to make this right for you, please don't hesitate to ask.Eva E [redacted] Customer Service Manager
Hi ***.I'm really sorry for any confusion I caused regarding the refund amount! I'm glad to hear that you were able to see the remaining balance credited back If you have any additional questions or concerns, please don't hesitate to contact me Thanks!Eva E [redacted] Customer Service Manager
Hi [redacted] I apologize for any confusion regarding our return policy for gift certificates I hate to be the bearer of bad news, however the agents were correct in telling you that gift certificates are non-refundable If you look on our Returns Information Page ( [redacted] ), it states: We accept returns within days for any reason (unless otherwise noted on the product page) If you look on our gift certificate product page [redacted] , it states: Gift certificates expire five years after the purchase date or longer depending on the state or country of purchase and are non-refundable I am really sorry for any inconvenience this causes you and your husband If you have any additional questions or concerns, please don't hesitate to ask Regards, Eva E [redacted] Customer Service Manager
Hi [redacted] ,Thank you for contacting ThinkGeekI am very sorry that you have had trouble receiving a refund for your order!After looking at your ThinkGeek order, number [redacted] , you receive a replacement of the Size shirt you purchasedYou were not charged for this initial replacementWhen you had contacted back wanting to exchange it for a size 5, a Return Merchandise Authorization (RMA) was set up and the return instructions were emailed to youPer our apparel exchange policy, the shipping fees on your new order for the size were waivedRefunds are typically processed within weeks of receipt of the returned item at our warehouse I am not seeing that the product has been received but I have issued a refund for the meh Plus Size tee you purchasedYou should see the refund on your [redacted] account shortlyIf the meh Plus Size shirt you purchased is not working out for you, please let me know and I will set up your Return Merchandise Authorization.If there is anything else I can do for you, please let me knowHave a nice day!Brisbane B [redacted] Operations Specialist
From: Revdex.com of Metro Washington DC < [redacted] >Date: Mon, Feb 2, at 9:AMSubject: Fwd: complaint resolvedTo: [redacted] < [redacted] >---------- Forwarded message ----------From: < [redacted] >Date: Sat, Jan 31, at 2:PMSubject: complaint resolvedTo: [redacted] I don't know if Think Geek has received the complaint yet but they issued me a full refund now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I haven't gotten the statement with the credit but I am assuming it will be there because they went above and beyond and sent me a complimentary gift - the item that I had wanted I was frustrated because I couldn't get anyone to listen to me but now, that I have, thanks to you, they have sent me emails and apologized Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***,Thank you for contacting ThinkGeekI am very sorry for the frustration we have caused you! After looking into your order, I see that our Customer Service Manager, Eva, has issued a replacement as well as a $ThinkGeek gift certificateIf you have any issues with your replacement order or the gift certificate you received, please do not hesitate to contact usI hope you have a nice day.Brisbane B [redacted] Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey were able to resolve my situation in a timely manner Regards, [redacted]
Hi [redacted] .I am so sorry to hear about the issues you had checking out Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We have an order verification system that all orders must go through before they can be fulfilled It passes all orders through address verification as part of the process In your situation, our system was showing that your billing address did not match the billing address on file with your financial institution Due you being a first time customer, and ordering a product that has a high fraud risk, the system was rejecting your order I'm sorry for all of the hassle you have gone through trying to place this order If you are still interested, I have marked you as a verified customer in our system, so you should not have any additional problems placing orders on our website I have also manually reversed the authorization holds that were on your account, so the funds should be released.I have issued a $gift certificate as an apology for this frustrating experience I hope you will give us another chance in the future to provide you with geeky loot If there is anything else I can do to make this right for you, please don't hesitate to ask Happy holidays!Eva E [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your understanding and providing further accommodation to my issue; it leaves me with a better feeling and hope for the future Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] Date: Fri, Dec 26, at 9:AMSubject: Complaint ID # [redacted] To: "[email protected]" Hello, Would you please contact again, (2nd time now) the company in which the complaint is against; ThinkGeek They notified me via email on 12/19/that they would fully refund my account within hours As of the date and time of this email I have still not received the full refundIn addition, I have found no way to update or add additional information to the original complaint with the Revdex.com I greatly appreciate your helpThank you, [redacted] ###-###-####
Hi [redacted] .We are sorry for any confusion regarding this gift certificate As stated on the checkout page, ThinkGeek gift certificates are non-refundable The recipient emailed us to state that he did not want the gift certificate (see attached email transcript) We do not have any record of him contacting to state that he was having trouble checking out with it We tested the gift certificate (# [redacted] ), and it does indeed work Our apologies, but our system does not allow us to refund a gift certificate, so I cannot honor your request to have it refunded We would recommend finding someone to gift it to who is interested in redeeming it, as it will be active until 1/7/ We have changed the email address on the gift certificate to your email so reminders will stop being sent to Panagis.Regards,ThinkGeek Customer Service
Hi Ryan,Thank you for contacting ThinkGeek I am very sorry for this frustrating experienceCustomer satisfaction is very important to us and we are sorry that we failed to meet your expectations The wait times this year have been completely unacceptable and I understand how frustrating this experience has been We are committed to learning from this and making it up to all of our customersI am very sorry that your order has not arrivedInternational Economy shipping can take up to weeks for delivery and does not provide tracking informationSince we are well past the week mark, we must assume your package was lost in transitAfter looking into your order, I see that a full refund was issued on January 14, You should see a refund of $on your credit card statement within business daysThe agent with whom you chatted also issued a $ThinkGeek Gift Certificate, ID [redacted] , as an apology for the wait.If there is anything else I can to make this right for you, please do not hesitate to contact meHave a nice day.Brisbane B [redacted] Operations Specialist
Hi ***,I sincerely apologize for this experience! Customer satisfaction is very important to us and we are sorry that we failed to meet your expectations We had some staffing issues due to the inclement weather, so we unfortunately ended up with a large backlog The wait times this year have been completely unacceptable and I understand how frustrating this experience has been I am also sorry that you were given incorrect information by our Customer Care Agent when you were able to get through Though there is really no excuse for this interaction, we ramp up staffing very quickly to support our increased contact volume during the holiday season Due to this, we have a lot of new agents on the floor, which can result in less than stellar interactions, like the one you had We do not make gift recipients pay for shipping for returns, and we can do exchanges I looked into the order and see that the gift giver has already been refunded I have issued a $gift certificate to you (ID [redacted] ) as an apology for this frustrating experience If there is anything else I can do to make this right for you, please don't hesitate to ask Again, I apologize for this major inconvenience, however I hope you will give us another chance in the future to provide you with geeky loot Eva E [redacted] Customer Service Manager
Hi ***,Thank you for contacting ThinkGeekI am sorry that you did not receive your order! We identified an issue at our fulfillment center that affected a limited number of customers, and unfortunately, your order was one of the affected orders Customer satisfaction is very important to us and we are sorry that we failed to meet your expectationsUpon looking into your order, I see that one of our Customer Care Agents issued a full refund on December You should see the refund of $on your credit card shortlyAs an apology for the inconvenience, a $ThinkGeek gift certificate was emailed to youIf there is anything else we can help you with, please let us know.Brisbane B [redacted] Operations Specialist
Hi [redacted] ,Similar to retailer specific gift cards (not generic [redacted] or [redacted] gift cards) sold at brick-and-mortar stores at the mall, our ThinkGeek e-gift certificates are non-refundable, as stated on the product pageBecause this information is available on the product page, we, regrettably, cannot issue a refund of this itemWe apologize for any inconvenience this causes youBrisbane B [redacted] Operations Specialist
---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Wed, Oct 29, at 3:PM Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] To: [email protected] Thank you for your help The business has offered a full refund and I consider this matter resolved to my satisfaction Thank you for looking into this ***
Hi [redacted] .I am sorry for the issues you experienced! I noticed that I have already contacted you via email to try to resolve this I look forward to getting this taken care of for you as soon as possible!Regards,Eva E [redacted] Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me From: [redacted] < [redacted] >Date: Tue, Dec 16, at 10:PMSubject: Comlaint [redacted] To: "[email protected]" Good Morning,In regards to my complaint number [redacted] , the business I reported has done what I asked in my complaint While they never sent me a shipping notification or tracking information, they did mail my order on December (days after I ordered it and was lied to about it shipping on the 9th), and I received it today However, I am still concerned with how many people are posting similar or worse problems on the ThinkGeek [redacted] page Regardless, I'm glad my issue was resolved.Thank you for your time, [redacted] ***
Hi ***.I apologize for your first order not reaching you and for any confusion about the refund The blanket was actually only $and it was refunded on 12/to the card ending in *** Two $gift certificates were emailed to [redacted] and the gift certificate IDs are [redacted] & [redacted] I've just refunded you for the defective Universal ClLens System.The good news is that we just received more inventory of the Doctor Who Blanket, so I am going to send one to you complimentary! If I can do anything else to make this right for you, please don't hesitate to ask.Eva E [redacted] Customer Service Manager
Hi ***.I'm really sorry for any confusion I caused regarding the refund amount! I'm glad to hear that you were able to see the remaining balance credited back If you have any additional questions or concerns, please don't hesitate to contact me Thanks!Eva E [redacted] Customer Service Manager
Hi [redacted] I apologize for any confusion regarding our return policy for gift certificates I hate to be the bearer of bad news, however the agents were correct in telling you that gift certificates are non-refundable If you look on our Returns Information Page ( [redacted] ), it states: We accept returns within days for any reason (unless otherwise noted on the product page) If you look on our gift certificate product page [redacted] , it states: Gift certificates expire five years after the purchase date or longer depending on the state or country of purchase and are non-refundable I am really sorry for any inconvenience this causes you and your husband If you have any additional questions or concerns, please don't hesitate to ask Regards, Eva E [redacted] Customer Service Manager
Hi [redacted] ,Thank you for contacting ThinkGeekI am very sorry that you have had trouble receiving a refund for your order!After looking at your ThinkGeek order, number [redacted] , you receive a replacement of the Size shirt you purchasedYou were not charged for this initial replacementWhen you had contacted back wanting to exchange it for a size 5, a Return Merchandise Authorization (RMA) was set up and the return instructions were emailed to youPer our apparel exchange policy, the shipping fees on your new order for the size were waivedRefunds are typically processed within weeks of receipt of the returned item at our warehouse I am not seeing that the product has been received but I have issued a refund for the meh Plus Size tee you purchasedYou should see the refund on your [redacted] account shortlyIf the meh Plus Size shirt you purchased is not working out for you, please let me know and I will set up your Return Merchandise Authorization.If there is anything else I can do for you, please let me knowHave a nice day!Brisbane B [redacted] Operations Specialist
From: Revdex.com of Metro Washington DC < [redacted] >Date: Mon, Feb 2, at 9:AMSubject: Fwd: complaint resolvedTo: [redacted] < [redacted] >---------- Forwarded message ----------From: < [redacted] >Date: Sat, Jan 31, at 2:PMSubject: complaint resolvedTo: [redacted] I don't know if Think Geek has received the complaint yet but they issued me a full refund now
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I haven't gotten the statement with the credit but I am assuming it will be there because they went above and beyond and sent me a complimentary gift - the item that I had wanted I was frustrated because I couldn't get anyone to listen to me but now, that I have, thanks to you, they have sent me emails and apologized Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***,Thank you for contacting ThinkGeekI am very sorry for the frustration we have caused you! After looking into your order, I see that our Customer Service Manager, Eva, has issued a replacement as well as a $ThinkGeek gift certificateIf you have any issues with your replacement order or the gift certificate you received, please do not hesitate to contact usI hope you have a nice day.Brisbane B [redacted] Operations Specialist