Hi ***,Thank you for contacting ThinkGeekAs you know, we had identified an error at our fulfillment center and I am very sorry that your order was affectedI see that a full refund was issued on February You should see the refund reflected on your credit card statement now but if you do not, please contact your bankI would really hate to cause your grandchild any more disappointment! I see that we have one of the Star Wars Remote Controlled Lightsaber Room Light at our fulfillment center and I am sending one, complimentary, to youYour new order number is [redacted] and it will be shipped via Express shipping to get it to you as quickly as possibleWe are very sorry for the inconvenience we caused you this holiday season and hope you give us another chance to provide you with geeky loot in the future.If you have any other issues or concerns, please do not hesitate to contact us I hope you have a nice day.Brisbane B [redacted] Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your time and attention to this matter Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi [redacted] ,Thank you for contacting ThinkGeekWe apologize that no one has contacted you regarding the return of an item you purchaseI was not able to find any correspondence requesting a return or a refundI see that you had contacted us about the delivery delay of your ThinkGeek order [redacted] Upon looking into that order, I see that both the original and the replacement order you were sent have been deliveredDid you wish to return one or both of these itemsIf you wish to receive a refund for order [redacted] , both Black Widow Hoodies will need to be returnedIf you would like to return these hoodies or any of the items purchased on your other ThinkGeek Order, [redacted] , please let me know and I will set up your complimentary return.We apologize for this inconvenience this causes youBrisbane B [redacted] Operations Specialist
Hi [redacted] ,Thank you for contacting ThinkGeekI am very sorry for all the frustration and inconvenience we have caused youI am also very sorry that your [redacted] Tavern Pint Set arrived damaged! Upon looking into your order, I see that a replacement order was shipped on February and delivered yesterday, February Per your request, I have issued a full refund of your original orderYou should see a refund of $on your credit card statement within the next business daysAs for the Pint Glasses you received, please keep them as an apology from ThinkGeekIf you have any other issues or concerns, please do not hesitate to contact meI hope you have a nice day.Brisbane B [redacted] Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi ***,Thank you for contacting ThinkGeekAs you know, we had identified an error at our fulfillment center and I am very sorry that your order was affectedI see that a full refund was issued on February You should see the refund reflected on your credit card statement now but if you do not, please contact your bankI would really hate to cause your grandchild any more disappointment! I see that we have one of the Star Wars Remote Controlled Lightsaber Room Light at our fulfillment center and I am sending one, complimentary, to youYour new order number is [redacted] and it will be shipped via Express shipping to get it to you as quickly as possibleWe are very sorry for the inconvenience we caused you this holiday season and hope you give us another chance to provide you with geeky loot in the future.If you have any other issues or concerns, please do not hesitate to contact us I hope you have a nice day.Brisbane B [redacted] Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your time and attention to this matter Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi [redacted] ,Thank you for contacting ThinkGeekWe apologize that no one has contacted you regarding the return of an item you purchaseI was not able to find any correspondence requesting a return or a refundI see that you had contacted us about the delivery delay of your ThinkGeek order [redacted] Upon looking into that order, I see that both the original and the replacement order you were sent have been deliveredDid you wish to return one or both of these itemsIf you wish to receive a refund for order [redacted] , both Black Widow Hoodies will need to be returnedIf you would like to return these hoodies or any of the items purchased on your other ThinkGeek Order, [redacted] , please let me know and I will set up your complimentary return.We apologize for this inconvenience this causes youBrisbane B [redacted] Operations Specialist
Hi [redacted] ,Thank you for contacting ThinkGeekI am very sorry for all the frustration and inconvenience we have caused youI am also very sorry that your [redacted] Tavern Pint Set arrived damaged! Upon looking into your order, I see that a replacement order was shipped on February and delivered yesterday, February Per your request, I have issued a full refund of your original orderYou should see a refund of $on your credit card statement within the next business daysAs for the Pint Glasses you received, please keep them as an apology from ThinkGeekIf you have any other issues or concerns, please do not hesitate to contact meI hope you have a nice day.Brisbane B [redacted] Operations Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***