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Thomas & Galbraith Heating, Cooling & Plumbing

9520 Le Saint Dr, West Chester, Ohio, United States, 45014-2253

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Thomas & Galbraith Heating, Cooling & Plumbing Reviews (%countItem)

Corey was great. Very informative and helpful

Nate came to do our annual air conditioning tune up. He was on time and went right to work outside; cleaning and conditioning the heat pump. When he came into the house, he had on protective foot coverings, so as not to track in dirt. He was professional, very polite and knowledgeable; cleaning the furnace thoroughly. Nate was attentive and careful, and asked if I had any questions or needed anything else looked in regarding our heating and cooling. I would highly recommend this company and this employee. They are truly a cut above the others.

I was changing my toilet cause it wouldn't flush. Dan came out and really went the extra mile. I'm so happy I called Thomas & Galbraith! It was worth every penny I spent and got an estimate for my kitchen sink! I'll definitely will call in the future! Thanks again Dan!

Matt was very professional. He completed both jobs in a decent amount of time . Rates were what I had expected and no surprises. I will definitely use Thomas and Galbraith again and would recommend the company to my friends and family !

The tech Ray did an outstanding job explaining the process to recharge the system and showed the system numbers as he was completing the job. Very professional, knowledgeable, & thorough fixing the issue. Would recommend to other customers.

Excellent service. Our technician, Ray, called ahead of arrival and arrived on time. He was professional and courteous and did a great job. Explained all that he did and answered all of my questions.

Thomas & Galbraith Heating, Cooling & Plumbing Response • Jun 11, 2019

Thank you for sharing, *** We're honored to have you in the T&G family and thank you for being a long time client!

Ray came out to our office this morning and was on time, and Very Professional.
Explain the problem in terms that I understand and got the air conditioning system up
and running, Ray was extremely Knowledgeable about the system and clean up after he was finished.

Thomas & Galbraith Heating, Cooling & Plumbing Response • Jun 11, 2019

Ray is a great tech and this will make his day, thank you for sharing! We're honored you've trusted Ray and T&G with this service.

The Technician called prior to his visit and arrived during the scheduled time. He was professional, courteous and explained everything he did. I’m very pleased and will be using this company from now on for all my heating and A/c needs.

Thomas & Galbraith Heating, Cooling & Plumbing Response • Jun 11, 2019

That's the best! Thank you for sharing

Very professional, knows his job!

Thomas & Galbraith Heating, Cooling & Plumbing Response • Jun 11, 2019

Thank you, ***!

The set up of your service program is one of the best I have ever experienced. It made me feel at ease knowing in advance the service specialist background and credentials as well as receiving an updated photo via text. Allen R. (our service tech) appeared to be honest and extremely knowledgeable, (which both are a plus when providing a service such as one that directly impacts your daily living conditions). Thank you Thomas and Galbraith you have DEFINITELY gained satisfied customers in us.

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 30, 2019

Thank you very much for taking the time to share this amazing review. The bio text is a new feature and it's great. Like you said, it's nice knowing who is coming to your home. Thank you for trusting us, we're honored to have gained you in the T&G family.

Very fast response time. The technician was very knowledgeable and explained all the options to us. Very highly recommended.

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 30, 2019

This is the best news, thank you for sharing! Be sure to let us know if you do refer someone.

Very professional staff.

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 24, 2019

Thank you

My experience with Thomas & Galbreath was perfect. Tim came out and restored my faith in HVAC professionals! No oversell, just a quick identification and repair of the issue! Sometimes you get lucky enough to come across a service provider who you KNOW you’ll call in the future! Thank you T&G and thank you Tim.

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 23, 2019

Thank you, we're honored you trusted us in your time of need. We'll always be here to help

Nathaniel did a good great job. He explain everything what he was doing.
He is very nice guy I like his smile

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 23, 2019

He does have a nice smile as well as a kind and helpful personality to match! Thank you for trusting Nate and T&G to help!

We had a clogged bathroom sink. I called Thomas & Galbraith. They came out in a couple days. Ryan cleared our drain quickly and provided the best solution for our issue. He and his assistant were very nice. Also, their price was great ($93 to unclog)! (We had another company come prior to and they charged $79 just to come, then was going to cost $310 to unclog ??!!)

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 23, 2019

Thank you for sharing this kind review

Justin did an excellent job. Spent a lot of time answering a lot of questions. Will definitely use Thomas & Galbraith for some anticipated work I am planning for the near future. Highly recommended.

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 17, 2019

Thank you, ***!

Excellent customer service, I've used both their plumbing and their HVAC and both were excellent! Highly recommended, I've already referred them to three or four of my neighbors

YOUR TECH ,RAY, DID A SUPER JOB HE ARRIVED ON TIME AND EXPLAINED WHAT NEEDED TO BE DONE AND WHAT THE COST WOULD BE.
I HAVE HAD RAY BEFORE AND THAT IS THE REASON I ASK FOR HIM THIS TIME.

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 17, 2019

Thank you for the kind comment, ***. You can always count on Ray and T&G!

Technician was here to perform my AC season start-up inspection and tune-up as part of my maintenance package. He was professional and polite, as well as efficient. The only thing I wish had been different is that he did not give any description or details of what work he did, just that everything 'checked out'. After he drove away, I realized that I wished I had asked for those details.
I appreciate the way this company handles scheduling. I received email and text reminders in the days before the appointment. The appointment window was only 2 hours, so I didn't have to sacrifice my whole day wondering when the technician would arrive. The technician then called me that morning to give me a status update on timing and then arrived exactly when he said he would. Kudos!

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 15, 2019

Thank you for the kind comments, Nina. We'll get the service reports sent out to you.

Nate did a GREAT JOB with the ANNUAL SERVICE !!

Thomas & Galbraith Heating, Cooling & Plumbing Response • May 15, 2019

Thank you, ***!

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Address: 9520 Le Saint Dr, West Chester, Ohio, United States, 45014-2253

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