Thomas Glover

The customer contacted Sunrun requesting to have the panels removed because she had not signed any documentation with Sunrun and felt she would not be saving moving forward. Provided customer with a signed agreement transfer on [redacted] that was signed [redacted] Also offered customer savings...

analysis to compare usage an savings since going solar and will continue to work with customer to address all concerns moving forward.

Complaint: 11665078I am rejecting this...

response because:  Even though the inverter has been received by the servicing company Helio Power, the scheduled replacement date is not until September 7, [redacted].  I do not wish to close this complaint until the work is totally completed.  I still feel I was giving a run-around in that even though I was told the inverter was on back order for many customers, new customers were having their systems installed.  With that being said, to install new systems meant there were new inverters being installed as well.  Sun Run didn't have to stop doing business with new customers, just the established customers who have/had problems with their systems.
I will reply to the Revdex.com as soon as my system is working appropriately and close this complaint. Sincerely,[redacted]

Customer confirmed [redacted] that he has received rebate in the mail.