On 7/26, I called at 10 am to let Thomas Pest Services know that I am having a pest emergency at my home. I pay for all the upgraded services they offer - quarterly treatment, annual guaranteed exclusions, etc., and I have been a customer for many years.
During removal of a rotted sill plate of our home, it was discovered there is also carpenter ant damage. This requires fast and immediate care. I stated that service was needed within 3 days, due to the contractor's schedule of work for the repairs. I was told I would receive a call back to schedule the same day.
I received no call. I called 7/27, and it was clear no one was aware of or working on this issue. I was told I would get a call back by end of day - I said that was not ok - I needed service by 7/28 due to the emergency situation. I was told I would receive a call back. The tech calls me back to explain all the reasons he will not be coming. He has a busy schedule. He just received an email about me today. And other excuses. This is more evidence my emergency call was not attended to. I called again and was told Al/Allen, the director of operations, would call me.
Allen called me, with a very aggressive tone. When I tried to respond to him and shout over him so that he could hear me, he interrupted me, spoke over me, told me I was "a nasty woman", that I had 2 choices - I could have treatment next week, or find another company. He told me a tech doesn't want to come to my house. The reality is I banned a specific technician from my home for poisoning my cat's water bowl in 2021, and the company has been frustrated with me since I'm not comfortable with that technician.
During removal of a rotted sill plate of our home, it was discovered there is also carpenter ant damage. This requires fast and immediate care. I stated that service was needed within 3 days, due to the contractor's schedule of work for the repairs. I was told I would receive a call back to schedule the same day.
I received no call. I called 7/27, and it was clear no one was aware of or working on this issue. I was told I would get a call back by end of day - I said that was not ok - I needed service by 7/28 due to the emergency situation. I was told I would receive a call back. The tech calls me back to explain all the reasons he will not be coming. He has a busy schedule. He just received an email about me today. And other excuses. This is more evidence my emergency call was not attended to. I called again and was told Al/Allen, the director of operations, would call me.
Allen called me, with a very aggressive tone. When I tried to respond to him and shout over him so that he could hear me, he interrupted me, spoke over me, told me I was "a nasty woman", that I had 2 choices - I could have treatment next week, or find another company. He told me a tech doesn't want to come to my house. The reality is I banned a specific technician from my home for poisoning my cat's water bowl in 2021, and the company has been frustrated with me since I'm not comfortable with that technician.