Thomassen Law Group

This firm had provided copy of settlement letters for both of the consumer's accounts on 4/14/2014, immediately upon request This firm had provided a copy of the "zero balance" letter for the Capital One account on 4/15/ And a copy of the 1099C for same account on 4/29/ This firm has advised the consumer that it has contacted Citibank to request for a "zero balance" letter for the consumer's Citibank account, and still is awaiting for a copy, and that process may take 30-days This firm explained to the consumer that 1099C forms are issued by the creditors, and not by this firm This firm has further informed the consumer that it has not received a 1099C for her Citibank account, and more than likely will not receive one until January because the settlement was finalized in This firm did make a commitment to forward the 1099C upon receipt This firm has repeatedly explained to the consumer that the requested documents are issued and produced by the creditor, and requests for said documents were submitted to the creditor This firm will continue to monitor and will forward the requested documents to the consumer upon receipt

It is this firm's position that this grievance was unfairly filed Ms [redacted] terminated our services, requested to expedite her refund on 5/24/16, which we did One of our account representative spoke with Ms [redacted] on 5/31/and informed her that the refund is being processed On 6/1/2016, we sent Ms [redacted] her refund check, via USPS, with a tracking number On 6/2/2016, at 10:48:51am PST, the account representative spoke to Ms [redacted] and advised her that her refund check was sent on 6/1/We request this grievance be removed.Best regards,

This firm has handled my debt for almost three years and I have never had a complaintThey always return my calls or emails and answer my questions promptlyThey have been a lifesaver to me in getting my creditors satisfied and relieving my stress.I have cancer and got in a financial bind with a lot of medical expenses on top of my incurred debt

This firm contacted Ms [redacted] and was able to completely address and resolve all of her concerns Ms [redacted] is satisfied with this firm's services thus far, and wants to add another account to the program The main concern that Ms [redacted] has cited on her grievance was the lack of responses from her VM messages - This firm was able to identify that due to technical problem, Ms [redacted] VM messages were landed in an unmanned VM box This technical problem is now corrected Ms [redacted] was also provided with direct contact information for her Account Manager This firm has assured Ms [redacted] that any and all of her future questions/concerns will be addressed timely Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As of yet, we have not received a settlement letter from Citibank as agreed So far we have only received a settlement letter from Capitol One]
Regards,
*** ***

Excellent service...doesn't cost a lot to have debts settled or eliminated completely Very simple and easy, thanks to *** who enrolled me Would refer to a friend

The Law Offices of Marilyn Thomassen received the formal request to terminate service from Ms*** on 11/17/2014, and proceed with closure of her file as requested Ms*** was informed that the closure process may take up to days, and that her one payment of $will be refunded
back to her
On 12/9/2014, an electronic refund of $was processed, and funds were deposited back into Ms*** bank account Ms***'s account manager contacted Ms*** and left a VM message advising her of the refund
On 12/13/2014, this firm received notification from the Revdex.com that a complaint was filed This firm has been trying to contact Ms*** since 12/15/to further understanding as it had already fulfilled its obligations and commitments toward the refund
Please mark this complaint as CLOSED since the consumer's grievance was already resolved before the complaint was filedRespectfully,

This firm has contacted Ms*** to review her account in details and addressed all of her concerns. Ms*** understood that the extra $she deposited was used to pay one of her creditors and not for any extra fees toward the firm All fees were assessed
correctlyMs***'s monthly payment was reduced as per her request.
And Ms*** confirmed with one of the representatives of this firm that all of her concerns were addressed, and resolved to her complete satisfaction
Please consider this inquiry closed Thank you

The Law Offices of Marilyn Thomassen received the formal request to terminate service from Ms*** on 11/17/2014, and proceed with closure of her file as requested Ms*** was informed that the closure process may take up to days, and that her one payment of $will be refunded
back to her On 12/9/2014, an electronic refund of $was processed, and funds were deposited back into Ms*** bank account Ms***'s account manager contacted Ms*** and left a VM message advising her of the refund On 12/13/2014, this firm received notification from the Revdex.com that a complaint was filed This firm has been trying to contact Ms*** since 12/15/to further understanding as it had already fulfilled its obligations and commitments toward the refund Please mark this complaint as CLOSED since the consumer's grievance was already resolved before the complaint was filed.Respectfully,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

It is this firm's position that this grievance was unfairly filed.
Ms*** terminated our services, requested to expedite her refund on 5/24/16, which we did. One of our account representative spoke with Ms*** on 5/31/and informed her that the
refund is being processed. On 6/1/2016, we sent Ms*** her refund check, via USPS, with a tracking number.
On 6/2/2016, at 10:48:51am PST, the account representative spoke to Ms*** and advised her that her refund check was sent on 6/1/16.
We request this grievance be removedBest regards,

This firm contacted the consumer and held several conversations on 4/15; 4/18; 4/23; 4/24; and 4/25/2014, and addressed the listed concerns We have informed the consumer that we are still awaiting for one more tax document from their creditor, and made a committment that we will forward said
document as soon as it is received
At this time we believe that we have addressed all of the consumer's issues Thank you

My mother-in law needed help with a high balance credit card account that had raised her interest rates and payments to a point that forced her into default. She went through divorce, loss of job ect...I was extremely nervous when she asked if I could find her a company that could help her because I did not want to be responsible if I advised her incorrectly. I found Thomassen Law Group and was impressed from my 1st conversation with them. They had a long track record of success and was also highly rated on the Revdex.com. She enrolled her account into their program and was very happy with Thomassen's professionalism. Even when her creditor filed a frivolous law suit against her, Thomassen immediately filed a response to the court and then negotiated her $25,000 balance down to $8,000 saving her $17,000 plus whatever late fees and interest that was being tacked on top of her balance. I would highly recommend Thomassen Law Group to anyone who needs help with credit card debt and they do not want to file for bankruptcy or spend 20 to 30 years trying to pay down the balance. My mother-in law is ecstatic that a huge burden has been lifted from her shoulders without having to have a long term negative impact to her credit. I can't say enough about Thomassen Law Group's phenomenal program and organization. Thank you for resolving a very difficult situation. We will be forever be in your debt while being debt free!

I have been a client of Thomassen Law Group since December 2013. Most of the experience has been ok, but I have not recieved a response to verified documents I had sent them on 1/13/2015 regaurding specific accounts. I have been unable to reach a live person after leaving numerous URGENT messages! I am unable to log in to my client account to check what is being done,what has been paid or settled.Thomassen Law Group has auto drafted over 17,000 dollars thus far.All I am asking is for my account rep. [redacted] to get in touch with me ASAP!!! If any of my accounts have been negotiated or settled , I need verification from both parties. Some of the accounts are showing closed with balances. Please just remedy my legitimate concerns! I am stopping my auto draft if I do not recieve a response immediatly! I need to know my money is not being comingled and that all of my debts are eligible for this program by
law. With all of this said , I would like nothing more than for this to work out!

This firm had provided copy of settlement letters for both of the consumer's accounts on 4/14/2014, immediately upon request.
This firm had provided a copy of the  "zero balance" letter for the Capital One account on 4/15/2014.  And a copy of the 1099C for same account on 4/29/2014.  
 This firm has advised  the consumer that it has contacted Citibank to request for a "zero balance" letter for the consumer's Citibank account, and still is awaiting for a copy, and that process may take 30-60 days. 
This firm explained to the consumer that 1099C forms are issued by the creditors, and not by this firm.  This firm has further informed the consumer that it has not received a 1099C for her Citibank account, and more than likely will not receive one until January 2015 because the settlement was finalized in 2014.  This firm did make a commitment to forward the 1099C upon receipt.  
This firm has repeatedly explained to the consumer that the requested documents are issued and produced by the creditor, and requests for said documents were submitted to the creditor.  This firm will continue to monitor and will forward the requested documents to the consumer upon receipt.

This firm has contacted Ms. [redacted] to review her account in details and addressed all of her concerns. Ms. [redacted] understood that the extra $500.00 she deposited was used to pay one of her creditors and not for any extra fees toward the firm.  All fees were assessed correctly.Ms....

[redacted]'s monthly payment was reduced as per her request. And Ms. [redacted] confirmed with one of the representatives of this firm that all of her concerns were addressed, and resolved to her complete satisfaction.  Please consider this inquiry closed.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution IS NOT ENTIRELY SATISFACTORY to me.  I will wait for the business to perform the action stated below in the COMPANY MESSAGE and if after 60 days, I have not received a letter of settlement from Citibank, I will open a new claim.  Please note that it has been approximately 30 days since the request to Citibank was initiated.
Regards,
[redacted]  and [redacted]
COMPANY MESSAGE
This firm had provided copy of settlement letters for both of the consumer's accounts on 4/14/2014, immediately upon request.
This firm had provided a copy of the  "zero balance" letter for the Capital One account on 4/15/2014.  And a copy of the 1099C for same account on 4/29/2014.  
 This firm has advised  the consumer that it has contacted Citibank to request for a "zero balance" letter for the consumer's Citibank account, and still is awaiting for a copy, and that process may take 30-60 days. 
This firm explained to the consumer that 1099C forms are issued by the creditors, and not by this firm.  This firm has further informed the consumer that it has not received a 1099C for her Citibank account, and more than likely will not receive one until January 2015 because the settlement was finalized in 2014.  This firm did make a commitment to forward the 1099C upon receipt.  
This firm has repeatedly explained to the consumer that the requested documents are issued and produced by the creditor, and requests for said documents were submitted to the creditor.  This firm will continue to monitor and will forward the requested documents to the consumer upon receipt.

This firm has handled my debt for almost three years and I have never had a complaint. They always return my calls or emails and answer my questions promptly. They have been a lifesaver to me in getting my creditors satisfied and relieving my stress.I have cancer and got in a financial bind with a lot of medical expenses on top of my incurred debt

This firm contacted Ms. [redacted] and was able to completely address and resolve all of her concerns.  Ms. [redacted] is satisfied with this firm's services thus far, and wants to add another account to the program.   The main concern that Ms. [redacted] has cited on her grievance was the...

lack of responses from her VM messages - This firm was able to identify that due to technical problem, Ms. [redacted] VM messages were landed in an unmanned VM box.  This technical problem is now corrected.  Ms. [redacted] was also provided with direct contact information for her Account Manager.  This firm has assured Ms. [redacted] that any and all of her future questions/concerns will be addressed timely.    Thank you.