Thomassen Law Group Reviews (25)
Thomassen Law Group Rating
Address: 2670 S White Rd STE 119, San Jose, California, United States, 95148-2072
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www.thomassenlawgroup.com
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This firm contacted Ms. [redacted] and was able to completely address and resolve all of her concerns. Ms. [redacted] is satisfied with this firm's services thus far, and wants to add another account to the program.
The main concern that Ms. [redacted] has cited...
on her grievance was the lack of responses from her VM messages - This firm was able to identify that due to technical problem, Ms. [redacted] VM messages were landed in an unmanned VM box. This technical problem is now corrected. Ms. [redacted] was also provided with direct contact information for her Account Manager. This firm has assured Ms. [redacted] that any and all of her future questions/concerns will be addressed timely.
Thank you.
This firm has made several contacts with Ms. [redacted] to provide status of her last account. The final resolution for this last account is delayed by the account owner since last year. We had repeatedly asking for proper documents to proceed with closure, to no avail. However, we hope...
to completely close Ms. [redacted]'s file out to her satisfaction within next 30-45 days.
It is this firm's position that this grievance was unfairly filed. Ms. [redacted] terminated our services, requested to expedite her refund on 5/24/16, which we did. One of our account representative spoke with Ms. [redacted] on 5/31/16 and informed her that the refund is being...
processed. On 6/1/2016, we sent Ms. [redacted] her refund check, via USPS, with a tracking number. On 6/2/2016, at 10:48:51am PST, the account representative spoke to Ms. [redacted] and advised her that her refund check was sent on 6/1/16. We request this grievance be removed.Best regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]