Those Floor Guys

Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated April 15, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that you have requested on several occasions that [redacted] from Regional stop contacting your place of businessAlso, you explain that [redacted] disclosed your personal information to a third party and threatened a third partyWhen accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts currentRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debtWe have no record of a [redacted] or of calling your place of employment after March 17, 2016, when you requested no more phone calls to your employerGoing forward you will only be contacted by [redacted] ***, the branch managerAdditionally, Regional prides itself on quality customer serviceComplaints such as these are taken seriouslyAfter a thorough investigation into the matter Regional does not find any evidence to substantiate your allegations that account information was shared with a third party or that a third party was threatenedIf I can be of further assistance, please do not hesitate to contact me directly at 864- [redacted] or [redacted] .comSincerely, Dawn Loflin Regulatory and Consumer Relations Analyst

Re: Complaint ID: [redacted] Dear Ms [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated June 4, Please accept this letter as the response of Regional Finance Company of Oklahoma, LLC (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that you paid off your loan, but the branch continued to contact you for $1.62, so you paid the small amountYou explain the branch is continuing to contact you but now the amount is $You request that Regional stop calling your officePlease be advised that your loan now has a zero balanceWe would like to apologize for any inconvenience experienced regarding this matterYou will receive no further contact in regards to this loanIf I can be of further assistance, please do not hesitate to contact me directly at [redacted] or [redacted] Sincerely, [redacted] Regulatory and Consumer Relations Analyst

Re: Complaint ID: [redacted] Dear Mr [redacted] : Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on December 30, against Regional Finance Corporation of North Carolina (“RFC”), compliant number: [redacted] Your complaint indicates you were being harassed during a grace periodYour account became delinquent, therefore Regional Finance attempted to contact you to discuss the best way to help you to bring your loan account currentRFC has since marked your file to contact you via the postal serviceWe believe that open and frequent communication with our customers is importantWe encourage you to contact your local branch with any questions and concerns you may have in the futureIf you have any questions do not hesitate to contact me at (864) [redacted] or [redacted] Sincerely, [redacted] ***Regulatory and Consumer Relations Manager Regional Finance Corporation of North Carolina

May 2, [redacted] Circle [redacted] , SC Dear [redacted] , Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on March 27, 2014, against Regional Finance Corporation of South Carolina (Regional Finance) Your complaint stated you are being contacted at your place of employment, after informing the branch to stop callingThe last call to your place of contact was made on February 21, We have since stopped all communication, and you will only be contacted via the postal service We apologize if you felt you were not assisted in the manner that was to your satisfactionRegional Finance strives to treat all of our customers with the upmost respect while providing premier customer service and quality loan products We thank you for doing business with Regional Finance Corporation of South CarolinaIf you have any questions do not hesitate to contact me at (864) [redacted] or [redacted] Vice President Compliance & Regulatory Affairs Regional Finance Corporation of South Carolina CC: [redacted] Revdex.com

Re: Compliant ID: [redacted] Dear Mr [redacted] : Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on January 30, 2015, against Regional Finance Corporation of Texas (“Regional”)Your complaint states while you were in the branch attempting to obtain information about your loan, the staff were rude and became aggressive when you asked for the Regional office numberYou went outside to call 911, at which point you state an employee threw your phone and wallet on the pavementRegional would like to assure you we take these allegations very seriously and conducted our own investigationOur investigation revealed that the branch employees assisted with your inquiry; however, in the process of providing you with theinformation requested, you left the store dissatisfied stating you were calling A branch employee noticed you had left a second phone and your card holder in the branchBased on the investigation we learned that the employee attempted to hand you your wallet and cardholder, which was then placed outside next to where you were standingRegional apologizes for any miscommunication or misunderstanding that may have occurred during your visit to the branchWe thank you for your business and for reaching out to us with your concernsAt Regional, we strive to provide useful, accessible, easily understood financial products that serve our customers’ evolving needs and support their long-term financialwellbeingWe believe that open and frequent communication with our customers is importantWe encourage you to contact us with any questions or concerns you may have in the futureIt’s our goal to provide our customers with premier customer service and quality loan productsSincerely, [redacted] *** [redacted] *** Regulatory and Consumer Relations Manager Regional Finance Corporation of Texas CC: [redacted] Revdex.com

[redacted] Road [redacted] ***, SC RE: Complaint ID [redacted] Dear [redacted] , We are responding to the complaint you filed with the Revdex.com on 3/27/14, regarding our [redacted] branch of Regional Finance Corporation of South Carolina (Regional Finance)Thank you for the opportunity to respond to your concerns Regional Finance does not send out monthly statementsHowever, you should have received a confirmation letter regarding your cashed Convenience Check which would have provided the due date for your first payments and instructions for making a paymentRegional Finance also does not provide a receipt when payments are received by check in the mail as the cashed check provides acknowledgement of receipt by the branchHowever, once you notified the branch that you wanted a receipt for your payments, they have been mailing receiptsAt that time, you also provided an address changeif you have any address changes in the future, please notify the branch so that we may continue to provide receipts and any other correspondence that may be necessary [redacted] , the Director of Internal Audit of Regional Management, has called on several occasions to try and speak to you about your complaints and concernsShe has already spoken with the branch personnel regarding your opinion of their customer serviceAs review and training, the branch manager has covered with the branch employees the importance of treating each customer with respect whether they are speaking with a customer over the phone or in person We truly hope that the explanation we have provided remedies any remaining concernsAgain, we thank you for the opportunity to respond to your concerns and resolve this matterif you have any further questions, do not hesitate to contact me at (864) [redacted] Thank you for doing business with Regional Sincerely [redacted] Regional Finance Corporation of South Caroiina Regional Management Corp CC: [redacted] Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Even though Ms [redacted] has wrongfully stated they only contacted me onceShe might want to remenber I have my phone statements which Prove this was not the caseThank you for helping resolve this matterRegards, [redacted]

Re: Complaint ID: [redacted] Dear Mr[redacted] : Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on December 02, against Regional Finance Corporation of North Carolina (“RFC”), compliant number: [redacted] Your complaint indicates RFC should be using the post mark date for payments receivedUpon receipt of your complaint, the state supervisor contacted you to explain that payments are posted to your account on the day they are received from the postal serviceFurthermore, RFC addressed your concerns, and assisted you in the best possible way to help meet your financial obligationsWe truly understand when our customers need clarification and assistance on their loansWe believe that open and frequent communication with our customers is importantWe encourage you to contact your local branch with any questions and concerns you may have in the futureRegional Finance strives to treat all of our customers with the upmost respect while providing premier customer service and quality loan productsIf you have any questions do not hesitate to contact me at (***) [redacted] or [redacted] .comSincerely, *** [redacted] Regulatory and Consumer Relations Manager Regional Finance Corporation of North Carolina

Dear Ms [redacted] : Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on March 12, 2015, against Regional Finance Corporation of Texas (“Regional”)According to your complaint, an account has been fraudulently opened in your nameUpon receipt of your complaint, an investigation was conductedThe district supervisor contacted you to provide an affidavit of forgery that would need to be completed in order to process the fraudulent claimOnce Regional receives the completed affidavit from you, we will contact the bankPlease note, it can take up to days for the bank to complete their investigation of your caseThe district supervisor will contact you once this process is completeRegional apologizes for any inconvenience you have experiencedWe thank you for reaching out to us with your concernsWe encourage you to contact us with any questions or concerns you may have in the futureSincerely, [redacted] *** [redacted] *** Regulatory and Consumer Relations Manager Regional Finance Corporation of Texas

Dear Mr [redacted] : I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated May 5, Please accept this letter as the response of Regional Finance Corporation of Alabama (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that Regional filed a small claims lawsuit against you because your account was past dueYou explain that the branch agreed to drop the lawsuit if you brought the account currentYou claim that you paid the loan in full but the judgment is still on your credit reportYou reveal that the court stated Regional has not sent a satisfaction of judgment, but the branch promised you they would send the letter a couple of months agoYou request that Regional submit the appropriate documents to the court so the judgment can be dismissedEnclosed is a copy of the satisfaction of judgment that was sent via certified mail to the court on May 17, Regional would like to apologize for any inconvenience experienced regarding this matterIf I can be of further assistance, please do not hesitate to contact me directly at 864- [redacted] or complaints@ [redacted] Sincerely, [redacted] Regulatory and Consumer Relations Analyst

Dear Mr***: I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated January 5, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you stated that the Regional branch in [redacted] was very rude and would not provide you with the home office phone numberYou also stated that you had issues with [redacted] because he would not provide you with a car titleAdditionally you alleged that the [redacted] branch was unprofessionalI have been informed by the [redacted] branch supervisor that you now have the car title in questionAlso the supervisor advised that the staff of the [redacted] branch have been coached in regards to being professional and respectful to car dealersRegional would like to apologize for the inconvenience you experienced regarding this matterIf I can be of further assistance, please do not hesitate to contact me directly at 864- [redacted] or [redacted] .comSincerely, [redacted] Regulatory and Consumer Relations Analyst

I agree with the decision to honor their agreement. They made an arrangement with me and fail to follow through on there inI hope they take the necessary steps in the future to talk with their customers and not give them the" run around" when their trying to deal with them directly.
Thank you Revdex.com, your are greatly appreciated

*** * *** Via Electronic Upload ">Re: Complaint ID: *** Dear Mr***: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 15, Please accept this letter as the response of Regional Finance Corporation of Texas (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that you received broken furniture from a furniture storeYou explain that you have been paying Regional for two months on a non-existent contractYou request that this account be removed from your credit and all money returned until the contract is completed. We would like to apologize for any inconvenience experienced regarding this matterI spoke directly with you on August 26, 2016, and confirmed that the correct furniture was delivered on August 23, 2016, and your issue is now resolvedIf I can be of further assistance, please do not hesitate to contact me directly at *** or ***.com. Sincerely, *** *** Regulatory and Consumer Relations Analyst

Dear *** *** I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 11,
Please accept this letter as the response of Regional Finance Corporation ** *** (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you stated that you paid your account in full on December 12, 2015, but Regional continued contacting you for paymentThen, your account was charged off and Regional instructed you to contact a collection agencyAdditionally, you stated Regional has made an error and you need help getting this situation resolved. Regional prides itself on quality customer serviceComplaints such as these are taken seriously. Regional gave you a receipt stamped with paid in full prematurelyThis was an error made by a Regional representativeAfter further review, your account is now closed as paid in full and is being reported as paid in full to the credit bureauPlease allow to business days for the credit bureau to be updated with this informationWe apologize for any inconvenience you have experienced regarding this matter. If I can be of further assistance, please do not hesitate to contact me directly at *** or complaints@*** Sincerely, *** *** Regulatory and Consumer Relations Analyst

Dear Ms***: I am writing in reply to the complaint that you filed with
the Revdex.com (“Revdex.com”) dated January 6, Please accept this letter as the response of Regional Finance Corporation of Tennessee (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you stated that you understand that your account is past due, but *** was extremely rude to you and does not have good customer service skillsRegional prides itself on quality customer service. Complaints such as these are taken seriouslyWe recognize that you felt *** was unprofessional; however, after a thorough investigation into the matter Regional does not find any evidence to substantiate your allegation. Pursuant to your request to no longer be contacted by ***, your account has been marked as “Do Not Contact.” All future communication by Regional will be made via mailIf I can be of further assistance, please do not hesitate to contact me directly at 864-*** or c***com. Sincerely, *** *** Regulatory and Consumer Relations Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. What are you planning on doing about your manager who pulled my credit? She has damaged my emotions
and hit my creditSince she is a representative of Regional Finance CorpRegional Finance Corp is responsible and I am demanding $as an apology and put the matter to rest
Regards,
*** ***

background-">April 17,
*** *** *** *** *** ***, TX
RE: Complaint ID ***
Dear *** ***
This letter is in response to the complaint filed against Regional Finance Corporation of Texas (Regional Finance) with the Revdex.com, on March 9, Thank you for the opportunity to provide this response
Regional Finance has a policy to begin making calls regarding a past due account immediately after the due dateIf we are unable to reach a customer by phone at the numbers provided, we will perform field calls to a customers residenceOur policy is to ask a customer to visit our branch office to discuss options to help get your account currentSince we received your letter, the branch has placed a cease and desist notice on your account for your home and work
number and will only be sending late payment notices and other correspondence by mailIf you prefer a different payment date, we ask that you please visit a branch to work out arrangements
Again, thank you for bringing this matter to our attentioni hope I have responded to all of your questions and concernsHowever, if you have other questions, you may contact me at the number above or e-mail me at ***
Sincerely,
*** ** ***
Vice President, Compliance & Regulatory Affairs Regional Finance Corporation of Texas Regional Management Corp

Re: Complaint ID: *** Dear Ms***: 11px">I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated October 8, Thank you for taking the time to provide feedback to Regional Finance Corporation of Texas (“Regional”)At Regional we value our customer experience and always welcome any questions or concerns. In your complaint, you stated that Regional representatives have contacted you at your home and via phone. When accounts become past due, our employees are trained to contact customers to help them bring their delinquent accounts currentRegional abides by all applicable laws and regulations in our efforts to communicate with our customers and always honors requests to cease contacting a customer regarding a debt. As a courtesy, we have marked your account as “Do Not Contact.” Therefore, all future communication by Regional will be made via mail. At Regional, we strive to provide quality financial services with the utmost customer careIf you have any further questions or concerns, please do not hesitate to contact me at *** or ***. Sincerely, *** ** ***, Jr. Regulatory and Consumer Relations Manager

On the condition that one of the hard inquiry is removed from my credit report(Equifax)- I will accept the response from Regional Finance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me.
Regards,
*** *** ***

Re: Compliant ID: *** Dear Ms.***: Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on December 31, 2014, against Regional Finance Corporation (“RFC”) of TexasYour complaint states RFC continues to call
you in reference to an old acquaintanceOur records indicate one of our customer`s had provided your number as a reference, and shows RFC contacted you onceYour number has since been removed from the fileRegional Finance apologizes for any inconvenience you may have experiencedIf you have any questions do not hesitate to contact me at (*** *** or ***.comSincerely, *** *** *** *** Regulatory and Consumer Relations Manager Regional Finance Corporation of Texas