Thread & Leather

Revdex.com: At this time, I have not been contacted by Thread & Leather regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Thread & Leather regarding complaint ID [redacted] Sincerely, [redacted] ***

"Irresponsible" "arrogant," and "unscrupulous" are the first words that come to mind to describe [redacted] , the proprietor of Thread & Leather He makes and breaks commitments with the frequency most people blink, and he frames himself as the misunderstood victim of lesser people when he does In the 1+ years that his [redacted] backers have been waiting for their wallets, he has sent no less than updates stating that they were ALL shipping by the end of the week With original orders still unfulfilled, he emailed those same frustrated people to get order an additional wallet and get it the next day Unbelievably bad service

Revdex.com:At this time, my complaint, ID [redacted] regarding Thread & Leather has been resolved.I have received the full refund Sincerely, [redacted]

The product I received is greatIt's wonderfully made and very well designedMine was ordered during the business' set up period but arrived within an acceptable windowI found [redacted] to be friendly and helpful

Revdex.com: At this time, my complaint, ID [redacted] regarding Thread & Leather has been resolved the business did not contact me to further resolve past issues or provide any clarification on the delays, but I have received the product that was previously paid for (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Well it took more than a year to get the wallet. And then only because I took action. [redacted] does not communicate. Nothing to add to that.

At this time, I have been contacted
directly by Thread & Leather regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
The business contacted me and offered a substituteI have not received the substitute product, and have not received any notification that substitute product shipped.The issue is not resolved until I have product in my possession, or a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

DO NOT DO BUSINESS WITH THIS COMPANY! It's been a year and they haven't sent my product that I paid for!

Revdex.com:At this time, I have not been contacted by Thread & Leather regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
At this time, I have not been contacted by Thread & Leather regarding complaint ID ***
Sincerely,
*** ***
/>

At this time, I have been contacted directly by Thread & Leather regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">The company sent two e-mails, which did NOT directly address my numerous requests about the clarification and status of my particular orderBut rather general e-mails directed to ALL customers who have not recieved thier ordered item yet, asking them to fill out a survey and once agian asking for e-mail address, postal address, etcBoth e-mails are attached below:
(** SEPT 2014)
** ***
*** *** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** ** ***
***
** *** *** *** *** ** *** ** *** ***
*** *** ** *** *** *** ** ** *** ** *** ***
** *** ** *** ** *** *** *** *** ** ***
** *** *** *** * *** ** *** *** ***
*** *** *** *** *** *** *** *** *** ***
*** *** *** ** *** *** *** *** *** ** *** ** ***
*** *** ***
***
*** *** ** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** ** *** ** *** ***
*** *** * ** *** *** *** *** *** * *** *** *** ***
*** *** *** *** *** *** *** ** *** *** *** ** ** *** *** ***
*** *** *** *** *** *** *** *** *** *** *** ***
*** *** *** *** ** *** *** *** *** *** ** ***
*** *** ** *** *** *** *** *** ***
*** *** ** *** *
*** *** *** ***
*** *** *** *** *** *** *** ** *** ***
*** *** *** *** *** ** *** *** *** *** *** *** **
*** ** *** ** *** *** ***
*** *** ** *** *** *** *** *** *** *** ***
*** *** *** *** *** *** ** *** *** *** *** ** ***
*** *** ** *** *** * ** *** ** *** *** *** *** ***
* *** *** *** *** * *** *** *** *** ** *** ***
*** *** *** * *** *** *** ** *** *** *** ** *** *** ***
* *** *** *** ** *** *** *** *** *** ** *** *** *** * **
*** *** *** *** *** *** *** ** * *** *** *** * ***
*** *** * *** ** *** ** * *** *** *** *** ***
***
*** *** *** ***
(** OCT 2014)
*** ***
*** *** ** *** *** *** *** *** ** *** *** *** ***
*** *** *** ** *** *** *** ** *** *** *** *** *** ** *** ** ***
*** *** *** *** *** *** *** *** *** *** ** *** ***
*** ***
* ** *** ** *** *** *** ** *** ** *** *** *** **
*** ** *** ** *** *** *** ** *** *** *** *** ***
*** *** *** *** *** *** *** *** *** *** **
*** * *** *** * *** *** ** *** ** *** *** *** ***
*** * *** *** ** *** *** *** ** ** *** *** *** *** ***
*** *** ** *** *** *** *** *** *** *** *** *** **
*** ***
*** *** *** *** *** *** *** * *** *** ***
*** ***
***
*** *** * ***
*** * ** *** *** ** *** *** *** *** *** *** *** *** *** **
*** *** *** *** *** *** *** *** ** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Thread & Leather regarding complaint ID [redacted].
Sincerely,
[redacted]

After waiting for a year for an order to be fulfilled, many emails sent and not answered, I finally received the second half of my order only to have it be the wrong colour than I had ordered. I purchased a KS green $49 wallet and received a dark blue one. I contacted again and of course did not get a response.

This company will not answer emails, will not ship product in timely manner, will not correct mistakes for items that were incorrect or defective. This company has promoted their wallet, sold their wallet all the while not fulfilling initial orders through the KS website. At first their were excuses, now there has not been communication for months.

Well it took more than a year to get the wallet.
And then only because I took action. [redacted] does not communicate. Nothing to add to that.

"Irresponsible" "arrogant," and "unscrupulous" are the first words that come to mind to describe [redacted], the proprietor of Thread & Leather.
He makes and breaks commitments with the frequency most people blink, and he frames himself as the misunderstood victim of lesser people when he does.
In the 1+ years that his [redacted] backers have been waiting for their wallets, he has sent no less than 5 updates stating that they were ALL shipping by the end of the week. With original orders still unfulfilled, he emailed those same frustrated people to get order an additional wallet and get it the next day.
Unbelievably bad service.

Revdex.com:
At this time, my complaint, ID [redacted] regarding Thread & Leather has been resolved.
the business did not contact me to further resolve past issues or provide any clarification on the delays, but I have received the...

product that was previously paid for.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Thread & Leather has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

The product I received is great. It's wonderfully made and very well designed. Mine was ordered during the business' set up period but arrived within an acceptable window. I found [redacted] to be friendly and helpful.

Revdex.com:
At this time, I have not been contacted by Thread & Leather regarding complaint ID [redacted].
Sincerely,
[redacted]