ThreadStart

Hello [redacted] - We apologize for the issues you have encountered with your order with usWe had some major issues with our fulfillment and printing company and have since moved to a new oneWe would be happy to send you your order for free and issue a refund via paypalPlease check your email for the paypal refund as they are our credit card processor and make us use paypal payments to do refunds after days Many apologies and kind regards

Hi ~ Understood regarding PayPalThey force use to issue refunds using paypal payments after days from purchase but we can send you a check or money order to your addressPlease send us the name to make the check or money order and the address to send it to Thank you

We are aware that some customers may still need a refund or productWe are working with our new printer to get new shirts mailed and have been dealing with some chargebacks that made our account close to negative with paypal, hence causing some delays with some refundsHowever, we continually are providing refunds where needed and are 100% committed to making those customers that had issues wholeWe just may require a little extra additional time which is unfortunate of course We have been working hard at resolving past issues, including a reorganization and we are about to take on an investor and partner to help resolve these problems I can be contacted directly at [redacted] for any additional questions and follow up

Hi - We are so sorry for your poor experience and I want you to know we will take care of this for youWe have to use paypal to issue refunds so often customers will miss the emailWe will be sending the refund to your email on file but let us know if you have another paypal address we can send it to Kind regards and many apologies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please refund to this email's paypal account: [email protected] Regards, [redacted]

Hi No problemWe will provide a refundWe have had to sort through not being able to send money via our paypal account but that is resolved as of this weekPlease let us know if you have a paypal email that you prefer to use as they require us to use this method as out processor of credit cards Kind regards

[redacted] - We are very sorry you had a poor experience and have refunded the order via [redacted] Please check your email for receiptWe are having issues with out third party printer and one of them is they decided to not print on certain items, one of which were the bottoms you orderedThis caused the order to get held up without notification on our end unfortunatelyAgain, our sincere apologies and we hope you have a great day Sincerely, The ThreadStart Team

Complaint: [redacted] I am rejecting this response because I have been promised this by thredstart before and have to received eitherUnless they can provide a defined timeline for the refund and a tracking number of my order, I do not consider it a valid response Previous email from June 23rd from [redacted] promising both of these things is attached for reference Regards, [redacted]

Hello -
We apologize that you have not received your order yetWe have since moved printing and fulfillment operations to another business that we can resend the order to and they will mail it to youIn addition, we can provide the order free of charge for the inconveniences and
will do that via a paypal paymentPlease check your email for the refund and for order tracking information as soon as we receive it from the printer
Kind Regards and again, our apologies for the delay on your order

Hi *** -
We agree with your frustration and also apologize for the poor serviceWe have taken that to note and are in the process of hiring new support staff as suchWe are sending the refund via paypal and will follow up with you by email to confirmMany apologies and please do know that we have hired a new printer for our shirts due to order issuesKind regards

Complaint: ***
I am rejecting this response because:
They have said for two months they'd be talking to paypalThis is unacceptableI want a credit back on my Visa which is not an unreasonable request and is the same request I've been making, and you've been saying you would take care of for months!
*** ***

Hi ~
We are terribly sorry for the poor experience and we can do betterWe have since put in systems to prevent issues like this since we use a third-party for our order fulfillment and processing as it has created some issues.
We will reorder the garment and
send it to you along with a gift card for a free t-shirt for the inconvenience
Many apologies and thank you

Hi [redacted] ~
First, let me apologize for the item not being in stock and then the delay in getting a refund. [redacted] was attempting to make the refund but paypal, as a security measure, was attempting to verify the account access by sending a text message to a phone number that he does...

not have access to. Unfortunately he was a bit too soft spoken about this issue and it didn't get run up the chain as it should have. We will make sure this does not happen again and the refund has been processed and you should have a confirmation email from paypal.
Kind regards.

Hi ~
Understood regarding PayPal. They force use to issue refunds using paypal payments after 60 days from purchase but we can send you a check or money order to your address. Please send us the name to make the check or money order and the address to send it to.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please refund to this email's paypal account: [email protected]
Regards,
[redacted]

Hello [redacted] - 
We apologize for the issues you have encountered with your order with us. We had some major issues with our fulfillment and printing company and have since moved to a new one. We would be happy to send you your order for free and issue a refund via paypal. Please...

check your email for the paypal refund as they are our credit card processor and make us use paypal payments to do refunds after 60 days.
Many apologies and kind regards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi 
No problem. We will provide a refund. We have had to sort through not being able to send money via our paypal account but that is resolved as of this week. Please let us know if you have a paypal email that you prefer to use as they require us to use this method as out...

processor of credit cards.
Kind regards.

Hi -
We are so sorry for your poor experience and I want you to know we will take care of this for you. We have to use paypal to issue refunds so often customers will miss the email. We will be sending the refund to your email on file but let us know if you have another paypal address...

we can send it to.
Kind regards and many apologies.

[redacted] -
We are very sorry you had a poor experience and have refunded the order via [redacted]. Please check your email for receipt. We are having issues with out third party printer and one of them is they decided to not print on certain items, one of which were the bottoms you...

ordered. This caused the order to get held up without notification on our end unfortunately. Again, our sincere apologies and we hope you have a great day.
Sincerely,
The ThreadStart Team