Complaint: [redacted] I am rejecting this response because: I want to see proof of this flaw on the dress you refer toNot once in any of my correspondence have you explained what was wrong with itIt looked brand new in the picture on your website when I bought and paid for itI also want to see you communication with the person who sent the dress to you to sellIf you rejected the dress, you must have had to let them know why they would no longer be receiving a payment, thus giving them the option to have it returned to them or donated to charitySincerely, [redacted] ***
You send in things current and worth a lot and recieve nothingIts a rip offThey do not want to pay you eitherThey should be investigated and others alerted for being a scam
Initial Business Response / [redacted] (1000, 8, 2014/03/07) */ Hi [redacted] , Thank you for expressing your concernsIn response to your complaint, we would like to apologize for your unsatisfactory experience using thredUPWe understand how upsetting it can be when your expectations are not met Creating a great customer experience and delivering excellent customer service a top priority, and for this reason we are continuously working to improve our processes It pains me that you felt misleadWe do our best to provide full transparency about our policies, what we expect, and our reasons for acceptabilityI would love your feedback in order to know what was unclear and how we could provide better information It appears that the majority of the items from your bag could not be accepted due to brands that we are not acceptingAmong these are Jones New York, Liz Claiborne and Tommy Hilfiger to name a fewWe found that these brands provide far more supply than demand and we stopped accepting them quite some time ago In an effort to be fully transparent, on our payout calculator that can be found at http://www.thredup.com/bags/info does go in to a considerable amount of detail regarding what brands we do and do not accept, a range of how much will be paid for each item that is accepted and a link to an even more detailed chart for any given brand We believe that it is important to make this information readily available not only for new members that signing up but for our existing members that continually send in great itemsIt is an excellent tool to stay up to date with our processing standards This calculator is updated appxdays in advance to any changes being made For more information please refer to our quality page and FAQs: http://www.thredup.com/quality http://www.thredup.com/faqs Sincerely, [redacted] Customer Service Supervisor ThredUP, Inc [redacted] @thredup.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent a large bag of clothes: Thrtook the best stuff and only gave me $10, then charged me to ship what they did not want backWowDon't you see the issue here????? They made a nice profit on those items and only gave me pennies on the dollar; actually not even a penny It cost me gas, my clothes and valuable time, and I made That is so wrongTheir unethical treatment of customers will eventually catch up with them: In the meantime, they are simply ripping people offHow low Thrcomplaints are all over the internetThey over promise and then stealThey delay the time stated to process the bags, give you so little and then drag on about paying you or not pay you at allThey do not state this in their scenarios; they make it seem like you can make money on your good clothes, but cheat you out of itI have had several e-mails stating that they sold my items for a lot more than they paid meYet I got absolutely NOTHING in return from them
I just received my first order from ThredUP and am extremely satisfied with the entire processI picked out my items online and paid a reasonable price for themI got pairs of designer shorts, a Sax 5th Avetank top and a pair of Coach flats all for 75$ including the shipping feesThe shipping was super fast and the packaging was very well doneThe box was covered in turquoise polka-dots and on the inside the items were nicely folded and wrapped in matching tissue paperSeveral of my items were with new tags still attachedI feel I received an excellent deal on everything and am very satisfiedI will definately purchase from them again
Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ This was resolved via customer service and the items were returned Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The policy of the business needs to changeI should not have had to take extreme measures to ensure my items were returned to me Final Business Response / [redacted] (4000, 9, 2015/03/27) */ We stand by the previous statement that this was resolved
This company is a rip off, they told me my bag wouldn't be able to be processed until 7/27/THEN WHY ARE MY ITEMS BEING DISPLAYED FOR SALE ON YOUR WEBISTE !!! They didn't pay me a dime for a single thing I sent them in my second clean out kit yet are still posting my items making money off things they haven't paid me forClear rip off , and why the [redacted] still represents this company is beyond mePlease stop representing this dishonest company , and give them a taste of their own medicinePLEASE !!!!
I submitted a bag of good to high quality clothes - many with price tags still attached or worn only once The value of the clothing was over $ I was credited for a total of $for all the items I contacted [redacted] , Chief Marketing Officer, about my concerns and received no reply I pointed out that I could have donated the clothing & received a documented tax credit for more than $ Supposedly, all the items that were not posted for sale were "donated" to a charity, but there is no verification of this Other sites with user reviews of thredUP contained negative experiences like my own Frankly, I am astounded that the [redacted] gave this company a high rating
Hi ***, In response to your complaint, I would like to apologize for your unsatisfactory experience using thredUPI am so sorry to hear that you received an item not as described and I apologize for the trouble that you had getting in contact with usFor future reference, our email address is [redacted] I have refunded you to your original form of payment for the blazer that you did not receiveYou are welcome to keep the one that was sent in error or donate it to a local charity as you see fit Once again, I apologize for the troubleI hope you found this helpful Best, [redacted] Customer Service Supervisor thredUP
Hi ***, In response to your complaint, I would like to apologize for your unsatisfactory experience using thredUPWe want to specifically apologize for the delay in response timeWe are currently working hard to grow and train our team so that we can meet the expectations of our customersWe sincerely apologize that this has affected you In researching further, it appears that your bag ( [redacted] ) was lost in transit to our facilityWe regret that this happened and because of this we have paid you out based on an average of your previous bag payoutsI see that this was communicated with you on 04/13/by a member of our Customer Service teamI am glad to see that you have already cashed out the funds Best,***Customer Service SupervisorthredUP
I think ThredUp is a lying, cheating organizationI sent them items for resale that I was paid their estimated resale price of or dollars and yet every item has sold for percent profit for Thred UpDO NOT SELL TO THREDUP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I submitted one shirt from anthropologie never worn with tags over dollars they paid me like dollars!!!!!!!!!!!!!!!!!!!!!!!!!! DISGUSTING COMPANY I sent them Guess, Bebe, Anthropologie, Paul and Joe, etcReally awful customer service
Hi [redacted] , We work to be as transparent as possible regarding our payout scaleMore information about our payouts can be found on our website in our FAQ section under “How much will I earn for my clothing?”: [redacted] In looking at the payout chart, you’re the amounts that you were paid out are directly in line with the chart on our site You also have the power to adjust the listing price of your items that are listed on consignment which can directly increase or decrease your potential payout Best, [redacted] Customer Service Supervisor thredUP
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Hi [redacted] , Thank you for expressing your concerns and I am sorry that the processing of your bag did not meet your expectations We do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagWhen a bag is opted in to return assurance we will always immediately return any items not accepted If return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items Return assurance can be requested at the time of ordering a bag and at any time prior to us receiving the bag within your account at http://www.thredup.com/bags Unfortunately because this bag was not opted in to return assurance we can not return the items Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still believe there is a huge fraud because to return items not acepted they charge and to pay for items acepted they pay as low as 14.81, that means if I just place a return policy from the beggining , I will be paying for my items to return and I will have left a dollar or less for the items acepted when they sold every items acepted over 20, but because I already learned from the lesson to dont let companies like this fool me I will stop this complain even if I still feeling ultrageous stolen !
Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ Hi ***, Thank you for expressing your concerns and I am sorry to hear about your disappointmentI would be happy to clear up any confusion as to why the dresses could not be accepted Unfortunately it looks as though the dresses were the brands Goodlad of Philadelphia and YounglandWhile they were pretty dresses, they were not rejected due to seasonality, but for brand We do accept over 25,brands however there are several that we do not acceptThese brands are two of those There is a helpful tool on our bag information page that allows our members to not only check and see if we accept the brands you are wanting to send but also an estimate of how much each accepted item will earnWe do our best to to transparent with brands and pricing Unfortunately we do not send out tax donation receipts for items that can not be accepted Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not accept a number Of itemsComplete rip OffThey have also not deposited the five dollars or so I did make into my account Final Business Response / [redacted] (4000, 9, 2015/02/13) */ Hi ***, I am sorry again for your disappointmentWe stand by our initial response Best, [redacted]
Complaint: [redacted] I am rejecting this response because: Although the tracking says the packages were delivered only the one on 3/wasI received zero deliveries of packages 2&and would like a refundNothing else is acceptableSincerely, [redacted]
I tried it all with them send a bag of "almost new" items One of or so items was accepted, rest rejected Ordered overpriced used items What I sent was better quality and it had been rejectedWhere did my other stuff really go? Didn't like most of what I ordered but kept it Received damaged shoes rhinestones on strap were obviously missing Was told I was given a discount price because they defect was seen when packaging for shipping No call, charged me shipping for an item I would have declined Issued me a credit upon complaining at first they wanted me to pay shipping to return a damaged item to them WHAT? Now refuses to credit Paypal or send me a check for the balance ($18.88) in my accountTheir actual response "thredUP credits are not eligible to be transferred out of the account, they are only eligible to be used toward orders of shop merchandise and shipping" So I have to buy something more expensive than my balance and pay shipping to get my money back That seems wrong on lots of levels to me This constitutes STEALING STEALING is apparently a core value of ThredUp and key element of ThredUps business model Note I communicated times with them about closing my account and being paid my balance Got the same response each time Gave them plenty of opportunity to do right before I resorted to negative feedback DO NOT DO BUSINESS WITH THREDUP!
Hi [redacted] , Thank you for expressing your concernsI am seeing that the return was received and processed on 7/for a full amount of $and a full refund for one received on 7/in the amount of $These complete the refunds requested on the return slips that were filled out within your accountWhat items were not refunded? I would be happy to look into this further Best, [redacted]
This appears to have been resolved through customer serviceThe bag has been marked to be return to the seller once it is scanned againThis has been communicated through multiple support interactions Best, Stephanie Edwards
Hi ***, Thank you for following upIt looks as though the other handbag was not accepted due to wear and discoloration around the bottom of the handbagI have attached a closeup of the photo taken at the time of processing below: As for the [redacted] handbag, based upon that original MSRP and the style, it would have had a consignment payout of approximately $This amount has been added to your thredUP account to be cashed out at your convenience Best, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/03/06) */ Items had been promised to be returned prior to this Revdex.com complaint being made and have since been delivered to her on 3/ Wording on the email going out regarding bags has since been changed so that the member knows to contact support to receive back items not accepted when a bag was opted in to return assurance No items were accepted from the bag member referenced in the complaint because it was requested that the bag not be processedTherefore, no items were accepted [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bags were indeed processed and items were soldCustomer service failed to reply in a timely manner to any contact attempts after bags began processingIt was after I found a cell phone number of an employee at Thredup that I gotCustomer service answerYour business is chaotic, customer service is incompetent and frequently fails to respond in a timely manner, and your return policies are basically a way to scam peopleYou want bags of designer items-these are not things people would simply give awayThese are things people wish to sell because they have valueYou need to stop treating customers like they are sending in a bag of junk that they would otherwise give awayNotably, the only items selected by Thredup were the lowest value items in my bagI later was made aware of an eBay store run by Thredup which has almost all very high end designers! This is where I beleiev you make a profit from the clothing you don't returnIf you want to operate like a goodwill then ask for lower end brands and give a receipt for charitable contributionMy story was of interest to a journalist and I'm hopeful it will air and people will know to avoid Thredup Final Business Response / [redacted] (4000, 9, 2015/03/27) */ We stand by our previous statement that this was resolved Final Consumer Response / [redacted] (2000, 11, 2015/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received 90% of my items back and some items that weren't mineThredup has now removed customer feedback on their facebook and are attempting to limit information about their scam business from reaching the publicI'm hopeful the segment airing on local news and facebook posts prior to their tightening their page are helpful and letting people know what they do
Complaint: [redacted] I am rejecting this response because: I want to see proof of this flaw on the dress you refer toNot once in any of my correspondence have you explained what was wrong with itIt looked brand new in the picture on your website when I bought and paid for itI also want to see you communication with the person who sent the dress to you to sellIf you rejected the dress, you must have had to let them know why they would no longer be receiving a payment, thus giving them the option to have it returned to them or donated to charitySincerely, [redacted] ***
You send in things current and worth a lot and recieve nothingIts a rip offThey do not want to pay you eitherThey should be investigated and others alerted for being a scam
Initial Business Response / [redacted] (1000, 8, 2014/03/07) */ Hi [redacted] , Thank you for expressing your concernsIn response to your complaint, we would like to apologize for your unsatisfactory experience using thredUPWe understand how upsetting it can be when your expectations are not met Creating a great customer experience and delivering excellent customer service a top priority, and for this reason we are continuously working to improve our processes It pains me that you felt misleadWe do our best to provide full transparency about our policies, what we expect, and our reasons for acceptabilityI would love your feedback in order to know what was unclear and how we could provide better information It appears that the majority of the items from your bag could not be accepted due to brands that we are not acceptingAmong these are Jones New York, Liz Claiborne and Tommy Hilfiger to name a fewWe found that these brands provide far more supply than demand and we stopped accepting them quite some time ago In an effort to be fully transparent, on our payout calculator that can be found at http://www.thredup.com/bags/info does go in to a considerable amount of detail regarding what brands we do and do not accept, a range of how much will be paid for each item that is accepted and a link to an even more detailed chart for any given brand We believe that it is important to make this information readily available not only for new members that signing up but for our existing members that continually send in great itemsIt is an excellent tool to stay up to date with our processing standards This calculator is updated appxdays in advance to any changes being made For more information please refer to our quality page and FAQs: http://www.thredup.com/quality http://www.thredup.com/faqs Sincerely, [redacted] Customer Service Supervisor ThredUP, Inc [redacted] @thredup.com Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent a large bag of clothes: Thrtook the best stuff and only gave me $10, then charged me to ship what they did not want backWowDon't you see the issue here????? They made a nice profit on those items and only gave me pennies on the dollar; actually not even a penny It cost me gas, my clothes and valuable time, and I made That is so wrongTheir unethical treatment of customers will eventually catch up with them: In the meantime, they are simply ripping people offHow low Thrcomplaints are all over the internetThey over promise and then stealThey delay the time stated to process the bags, give you so little and then drag on about paying you or not pay you at allThey do not state this in their scenarios; they make it seem like you can make money on your good clothes, but cheat you out of itI have had several e-mails stating that they sold my items for a lot more than they paid meYet I got absolutely NOTHING in return from them
I just received my first order from ThredUP and am extremely satisfied with the entire processI picked out my items online and paid a reasonable price for themI got pairs of designer shorts, a Sax 5th Avetank top and a pair of Coach flats all for 75$ including the shipping feesThe shipping was super fast and the packaging was very well doneThe box was covered in turquoise polka-dots and on the inside the items were nicely folded and wrapped in matching tissue paperSeveral of my items were with new tags still attachedI feel I received an excellent deal on everything and am very satisfiedI will definately purchase from them again
Complaint: [redacted] I am rejecting this response because: I made another return after 3/for $50+Where is that refund??Sincerely, [redacted] **
Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ This was resolved via customer service and the items were returned Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The policy of the business needs to changeI should not have had to take extreme measures to ensure my items were returned to me Final Business Response / [redacted] (4000, 9, 2015/03/27) */ We stand by the previous statement that this was resolved
This company is a rip off, they told me my bag wouldn't be able to be processed until 7/27/THEN WHY ARE MY ITEMS BEING DISPLAYED FOR SALE ON YOUR WEBISTE !!! They didn't pay me a dime for a single thing I sent them in my second clean out kit yet are still posting my items making money off things they haven't paid me forClear rip off , and why the [redacted] still represents this company is beyond mePlease stop representing this dishonest company , and give them a taste of their own medicinePLEASE !!!!
I submitted a bag of good to high quality clothes - many with price tags still attached or worn only once The value of the clothing was over $ I was credited for a total of $for all the items I contacted [redacted] , Chief Marketing Officer, about my concerns and received no reply I pointed out that I could have donated the clothing & received a documented tax credit for more than $ Supposedly, all the items that were not posted for sale were "donated" to a charity, but there is no verification of this Other sites with user reviews of thredUP contained negative experiences like my own Frankly, I am astounded that the [redacted] gave this company a high rating
Hi ***, In response to your complaint, I would like to apologize for your unsatisfactory experience using thredUPI am so sorry to hear that you received an item not as described and I apologize for the trouble that you had getting in contact with usFor future reference, our email address is [redacted] I have refunded you to your original form of payment for the blazer that you did not receiveYou are welcome to keep the one that was sent in error or donate it to a local charity as you see fit Once again, I apologize for the troubleI hope you found this helpful Best, [redacted] Customer Service Supervisor thredUP
Hi ***, In response to your complaint, I would like to apologize for your unsatisfactory experience using thredUPWe want to specifically apologize for the delay in response timeWe are currently working hard to grow and train our team so that we can meet the expectations of our customersWe sincerely apologize that this has affected you In researching further, it appears that your bag ( [redacted] ) was lost in transit to our facilityWe regret that this happened and because of this we have paid you out based on an average of your previous bag payoutsI see that this was communicated with you on 04/13/by a member of our Customer Service teamI am glad to see that you have already cashed out the funds Best,***Customer Service SupervisorthredUP
I think ThredUp is a lying, cheating organizationI sent them items for resale that I was paid their estimated resale price of or dollars and yet every item has sold for percent profit for Thred UpDO NOT SELL TO THREDUP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I submitted one shirt from anthropologie never worn with tags over dollars they paid me like dollars!!!!!!!!!!!!!!!!!!!!!!!!!! DISGUSTING COMPANY I sent them Guess, Bebe, Anthropologie, Paul and Joe, etcReally awful customer service
Hi [redacted] , We work to be as transparent as possible regarding our payout scaleMore information about our payouts can be found on our website in our FAQ section under “How much will I earn for my clothing?”: [redacted] In looking at the payout chart, you’re the amounts that you were paid out are directly in line with the chart on our site You also have the power to adjust the listing price of your items that are listed on consignment which can directly increase or decrease your potential payout Best, [redacted] Customer Service Supervisor thredUP
Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ Hi [redacted] , Thank you for expressing your concerns and I am sorry that the processing of your bag did not meet your expectations We do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagWhen a bag is opted in to return assurance we will always immediately return any items not accepted If return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items Return assurance can be requested at the time of ordering a bag and at any time prior to us receiving the bag within your account at http://www.thredup.com/bags Unfortunately because this bag was not opted in to return assurance we can not return the items Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I still believe there is a huge fraud because to return items not acepted they charge and to pay for items acepted they pay as low as 14.81, that means if I just place a return policy from the beggining , I will be paying for my items to return and I will have left a dollar or less for the items acepted when they sold every items acepted over 20, but because I already learned from the lesson to dont let companies like this fool me I will stop this complain even if I still feeling ultrageous stolen !
Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ Hi ***, Thank you for expressing your concerns and I am sorry to hear about your disappointmentI would be happy to clear up any confusion as to why the dresses could not be accepted Unfortunately it looks as though the dresses were the brands Goodlad of Philadelphia and YounglandWhile they were pretty dresses, they were not rejected due to seasonality, but for brand We do accept over 25,brands however there are several that we do not acceptThese brands are two of those There is a helpful tool on our bag information page that allows our members to not only check and see if we accept the brands you are wanting to send but also an estimate of how much each accepted item will earnWe do our best to to transparent with brands and pricing Unfortunately we do not send out tax donation receipts for items that can not be accepted Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not accept a number Of itemsComplete rip OffThey have also not deposited the five dollars or so I did make into my account Final Business Response / [redacted] (4000, 9, 2015/02/13) */ Hi ***, I am sorry again for your disappointmentWe stand by our initial response Best, [redacted]
Complaint: [redacted] I am rejecting this response because: Although the tracking says the packages were delivered only the one on 3/wasI received zero deliveries of packages 2&and would like a refundNothing else is acceptableSincerely, [redacted]
I tried it all with them send a bag of "almost new" items One of or so items was accepted, rest rejected Ordered overpriced used items What I sent was better quality and it had been rejectedWhere did my other stuff really go? Didn't like most of what I ordered but kept it Received damaged shoes rhinestones on strap were obviously missing Was told I was given a discount price because they defect was seen when packaging for shipping No call, charged me shipping for an item I would have declined Issued me a credit upon complaining at first they wanted me to pay shipping to return a damaged item to them WHAT? Now refuses to credit Paypal or send me a check for the balance ($18.88) in my accountTheir actual response "thredUP credits are not eligible to be transferred out of the account, they are only eligible to be used toward orders of shop merchandise and shipping" So I have to buy something more expensive than my balance and pay shipping to get my money back That seems wrong on lots of levels to me This constitutes STEALING STEALING is apparently a core value of ThredUp and key element of ThredUps business model Note I communicated times with them about closing my account and being paid my balance Got the same response each time Gave them plenty of opportunity to do right before I resorted to negative feedback DO NOT DO BUSINESS WITH THREDUP!
Hi [redacted] , Thank you for expressing your concernsI am seeing that the return was received and processed on 7/for a full amount of $and a full refund for one received on 7/in the amount of $These complete the refunds requested on the return slips that were filled out within your accountWhat items were not refunded? I would be happy to look into this further Best, [redacted]
This appears to have been resolved through customer serviceThe bag has been marked to be return to the seller once it is scanned againThis has been communicated through multiple support interactions Best, Stephanie Edwards
Hi ***, Thank you for following upIt looks as though the other handbag was not accepted due to wear and discoloration around the bottom of the handbagI have attached a closeup of the photo taken at the time of processing below: As for the [redacted] handbag, based upon that original MSRP and the style, it would have had a consignment payout of approximately $This amount has been added to your thredUP account to be cashed out at your convenience Best, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/03/06) */ Items had been promised to be returned prior to this Revdex.com complaint being made and have since been delivered to her on 3/ Wording on the email going out regarding bags has since been changed so that the member knows to contact support to receive back items not accepted when a bag was opted in to return assurance No items were accepted from the bag member referenced in the complaint because it was requested that the bag not be processedTherefore, no items were accepted [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bags were indeed processed and items were soldCustomer service failed to reply in a timely manner to any contact attempts after bags began processingIt was after I found a cell phone number of an employee at Thredup that I gotCustomer service answerYour business is chaotic, customer service is incompetent and frequently fails to respond in a timely manner, and your return policies are basically a way to scam peopleYou want bags of designer items-these are not things people would simply give awayThese are things people wish to sell because they have valueYou need to stop treating customers like they are sending in a bag of junk that they would otherwise give awayNotably, the only items selected by Thredup were the lowest value items in my bagI later was made aware of an eBay store run by Thredup which has almost all very high end designers! This is where I beleiev you make a profit from the clothing you don't returnIf you want to operate like a goodwill then ask for lower end brands and give a receipt for charitable contributionMy story was of interest to a journalist and I'm hopeful it will air and people will know to avoid Thredup Final Business Response / [redacted] (4000, 9, 2015/03/27) */ We stand by our previous statement that this was resolved Final Consumer Response / [redacted] (2000, 11, 2015/04/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received 90% of my items back and some items that weren't mineThredup has now removed customer feedback on their facebook and are attempting to limit information about their scam business from reaching the publicI'm hopeful the segment airing on local news and facebook posts prior to their tightening their page are helpful and letting people know what they do