Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ HI ***, We reached out to you via a follow up customer support ticket to get some additional details from youThank you for reaching out Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I can not believe this company has a good rating!!!!! They are thieves and something needs to be done! Don't ever send your clothes there and expect to get even a 1% back!
Hi [redacted] , I sincerely apologize for your experience and I apologize for the delay in our message response timeWe understand how upsetting it can be when your expectations are not metWe are constantly working to improve our process in order to provide our customers an excellent experience from start to finish We did refund you the total that you were owed, $You were refunded $in store credit on 03/14/and you used that credit to help pay for Order # [redacted] You were then refunded again on 03/22/in the total amount of $to your Visa which you used to partially pay for orders [redacted] The remainder of owed to you of $was refunded as store credit to your account which was then used on 03/22/to pay for Order # [redacted] The $return shipping fee was also deducted from your return creditsAll in all, you were refunded $the exact way that you paid Once again, please accept our apologies for the delay in response time and any confusionI hope this helps clarify Best, [redacted] Customer Service Supervisor thredUP
Hi [redacted] , I sincerely apologize for the delay in our response time and your disappointment with your payoutWe understand how upsetting it can be when your expectations are not metWe are constantly working to improve our process in order to provide our customers an excellent experience from start to finish I reviewed the items that you sent in and I see that the payout you received is in direct correlation to the Payout Estimator and the Payout Chart that are found on our websiteWe provide these tools to give customers as much transparency as possible regarding their potential payouts Our Payout Estimator can be found on our website here: [redacted] Our Payout Chart can be found on our website in the FAQ article entitled “How much will I earn for my clothing?”: [redacted] I am glad to see that a member of our Customer Service team was able to respond to your concerns earlier today and assist you furtherYou may continue to communicate with her for any additional assistance or if you have any further questions Best, [redacted] Customer Service Supervisor thredUP
ABYSMAL customer service I have sent multiple emails to customer service and get no responseThe phone number goes directly to voicemailIt is extremely frustrating dealing with this company, simply because it is impossible to reach anyone who can help with questions or issues in a timely manner
Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ The reasons for not accepting more items were sent through customer support in both links and photos showing the areas of flaws notedWe stand behind the reasons noted at the time of processing Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pics sent did not depict flawsI have shown them to multiple people and each person is just as puzzled as I amThe only one that shows a flaw is the jacket that I sent inI suspect that the company accidently stained it or a mark was left on it through processing, because this coat was brand new, never word, sitting in a plastic protection bag in a closetThe company's response is falseThey sent me a pic of rejected items and that is it, trying to show me stains on the two additional items and they simple weren't there as close up as they could show meThey first sent pics from feet away with someone pointing to a "stain," so I requested close-ups and there is still nothing there whatsoeverWhat they are pointing to are seriously shadows or nothingpic quality is grainy and the approach to the process is shady and unethicalThey continue to take clothing from people if they do not opt into their return reassurance policyHowever, if they were following the protocol on their website, no one should have to pay $12+ dollars for this "return re-assurance." To send in clothing and trust that it is going to be assessed reasonably and per the guidelines on your websiteIn the fine print, it says that they sell the items that are not up to their "standards" (even though they can give you ridiculous reasons or no reasons at all as to why they don't meet your standards) are sold to a third party for profit? How is this legal? How can they TAKE MY CLOTHING and sell it for a profit without giving me a dime? I want answersWhere are these clothes that are not "deemed" acceptable for completely ridiculous reasons going? Who is buying them? How much are you making off of them? Why am I not getting any of that profit since they are MY CLOTHES that you did not pay me forYou are STEALING FROM PEOPLE!
Hi [redacted] , I sincerely apologize for any confusion or alarmI also apologize for any delay in our response timeWe very much value your business and we are currently working on streamlining our process of communicationThank you for your continued patience I see that you have received communication back from a member of our Customer Service team through [redacted] I see that they were able to assist with your concerns and paid you out appropriately for your clothingI am glad to see that this was resolved for you Please feel free to contact us again if we can be of assistance Best, [redacted] Customer Service Supervisor thredUP
Initial Business Response / [redacted] (1000, 8, 2014/11/07) */ Hi [redacted] , Thank you for expressing your concerns and I am sorry to hear about your disappointmentIt does look as though you were refunded the return assurance fee and compensated for the handbag on 10/15/in the amount you would have received had it been sold Please let me us know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see a payout on my account on 10/17, but I am unable to break it down into what that amount consists ofI would like to see an itemized breakdown of what was 'cashed out' on 10/to be sure that (plus 12.99) was credited back to me
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hi ***, Thank you for expressing your concerns and I am sorry that the processing of your bag did not meet your expectations We do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items Return assurance can be requested at the time of ordering a bag and at any time prior to us receiving the bag within your account at http://www.thredup.com/bags The importance of opting in to return assurance and also not being able to receive items back if not opted in is mentioned in our terms of use at https://www.thredup.com/tou and in the other links listed below: Can I request my items be returned to me? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-Can-I-request-my-items-be...⇄ What is Return Assurance? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-What-is-Return-Assurance- Looking over the bag request page it does look as though the option chosen when your bag was requested was to have the items recycled if they could not be acceptedUnfortunately we do not hold on to items not accepted once the bag is processed so it is very important to opt in to this service prior to us receiving the bagWe are happy to quickly return any items not accepted as long as the bag is opted in to return assuranceRegretfully we no longer have the items from your bag Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not address the issue of you not returning my itemsYou never informed me that once the consigned items are deemed unacceptable (style hard to sell?) that I would forfeit my stuffI want them backYou telling that I could've opted for return assurance prior to you receiving the bag does not solve this problemI will pursue this matter to the fullest extent of the law Final Business Response / [redacted] (4000, 9, 2015/12/18) */ Hi ***, Thank you for following upWhen a bag is requested there are two optionsOne is to request return assurance for a fee of $to have any items not accepted to be returned and the other one is to have items not accepted to be recycledThe option chosen for your bag was to have the items recycled We do not hold on to items after a bag is processed when it is not requested to have items returnedThere is more information in our terms of use in the link below: https://www.thredup.com/tou Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller has not offered a solution to my dispute- instead is asking me to jump into a time machine and purchase a "return assurance" based on their policy that was never clearly explained to me at the time of my transactionPlease take a look at their business practices and you will see the trap that they lay out for their consumers by offering free shipping and then adversely stealing their stuffYes, return assurance was offered- but THERE IS NOTHING in the policy that indicates that failure to purchase this return assurance will result in forfeiture of items Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Hi ***, Thank you for expressing your concerns and I am sorry that we could not accept more items from your bagWe do have admittedly strict standards on quality and only accept like new items without flaws or stainsWe love accepting designer items but they do need to meet our quality standards As it was mentioned in the customer support requests, there were flaws found in the other items which is why they could not be acceptedI have attached close up screenshots to this request showing some of the ones mentionedIn the links provided previously, if you click on the photo they will zoom making it easier to view the flaw noted I am truly sorry that we could not accept more items from the bag Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The items I sent in were in great conditionsI would like to get them back or get a site creditI am being ripped off because my items are being sold to a 3rd partyI would take a $store credit or my items back Final Business Response / [redacted] (4000, 9, 2015/12/31) */ Hi ***, Thank you for following upWhen a bag is requested there are two options availableOne is to opt in to return assurance to have items returned that can not be acceptedThe other is to have items recycled and not send bag that are not acceptedUnfortunately it looks as though the option chosen for this bag was to not have items returned The items were not held aside to be returned when the bag was processed due to this optionWe are always happy to return any items not accepted but this must be requested prior to the bag being received in our facility and we can not pay for items that do not meet our quality standards Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not clear in the instructionsA bag came with somthing I orderedI was not given the return optionI would like compensation for my clothing that you stole
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hi ***, Thank you for expressing your concerns and I am sorry that the bag payout did not meet your expectationsWe do payout up to 80% on items that we receiveSome items however do payout as low as 10%This information is published and disclosed on our website in a few different areasBelow is one of the links that goes in to a considerable amount of detail for how much you can earn: http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-UPFRONT-Everything-you-ne...⇄ I did take time to review the payouts for your accepted items and it does look as though each item was paid out within the expected range We also offer tools for our selling members so that they can calculate how much they can earn prior to sending a bag in the link below: https://www.thredup.com/cleanout/brands I am sorry again that the payout did not meet your expectationWe do strive to be as transparent as possible by offering this information on our site for our selling members to reference Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their advertising tactics are extremely misleadingWhile they advertise paying you up to 80% of retail price on items that is not at all what I received, or even closeSomewhere hidden in their website it apparently says they pay as low as 10% of retail price, according to ThreadUps response to my complaintHowever - I received 6% on just about all of the bags I sent in, which was a total of And I keep receiving emails that my items have sold, or that a few of my items are part of their outfit advertisementsSo, clearly I sent in quality items and should have been paid out more than 6%I do not accept their response and still need resolution to my complaintAs I stated before, I would like to have my items back so I can donate them to a charitable organization that is not a scam or they can up their payout amount to meThis company has numerous complaints against them for this same issue - all you have to do is google it to see that their business practices are unethical and they are guilty of extremely misleading advertising Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Hi ***, Thank you for following upWe do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items I have reviewed your payouts and it does look as though each item paid out within the percentage disclosed in our FAQ link and brand calculator I'm sorry again to hear about your disappointment Best, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hi ***, Thank you for expressing your concerns and I am sorry that the bag payout did not meet your expectationsWe do payout up to 80% on items that we receiveSome items however do payout as low as 10%This information is published and disclosed on our website in a few different areasBelow is one of the links that goes in to a considerable amount of detail for how much you can earn: http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-UPFRONT-Everything-you-ne...⇄ I did take time to review the payouts for your accepted items and it does look as though each item was paid out within the expected range We also offer tools for our selling members so that they can calculate how much they can earn prior to sending a bag in the link below: https://www.thredup.com/cleanout/brands I am sorry again that the payout did not meet your expectationWe do strive to be as transparent as possible by offering this information on our site for our selling members to reference Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their advertising tactics are extremely misleadingWhile they advertise paying you up to 80% of retail price on items that is not at all what I received, or even closeSomewhere hidden in their website it apparently says they pay as low as 10% of retail price, according to ThreadUps response to my complaintHowever - I received 6% on just about all of the bags I sent in, which was a total of And I keep receiving emails that my items have sold, or that a few of my items are part of their outfit advertisementsSo, clearly I sent in quality items and should have been paid out more than 6%I do not accept their response and still need resolution to my complaintAs I stated before, I would like to have my items back so I can donate them to a charitable organization that is not a scam or they can up their payout amount to meThis company has numerous complaints against them for this same issue - all you have to do is google it to see that their business practices are unethical and they are guilty of extremely misleading advertising Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Hi ***, Thank you for following upWe do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items I have reviewed your payouts and it does look as though each item paid out within the percentage disclosed in our FAQ link and brand calculator I'm sorry again to hear about your disappointment Best, [redacted]
If you request return assurance you have $subtracted from your payout They manage to ALWAYS make my payout about $or so and send back one item so they can keep the majority of my payout amount Sneaky I decided that I no longer wanted to do business with them so I requested that my high end handbags be returned They were returned but dirty and they kept one of my dustbags I have contacted them twice about this and I have had no reply Use them at your own risk
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hi ***, Thank you for expressing your concerns and I am sorry that the processing of your bag did not meet your expectations We do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items Return assurance can be requested at the time of ordering a bag and at any time prior to us receiving the bag within your account at http://www.thredup.com/bags The importance of opting in to return assurance and also not being able to receive items back if not opted in is mentioned in our terms of use at https://www.thredup.com/tou and in the other links listed below: Can I request my items be returned to me? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-Can-I-request-my-items-be...⇄ What is Return Assurance? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-What-is-Return-Assurance- Looking over the bag request page it does look as though the option chosen when your bag was requested was to have the items recycled if they could not be acceptedUnfortunately we do not hold on to items not accepted once the bag is processed so it is very important to opt in to this service prior to us receiving the bagWe are happy to quickly return any items not accepted as long as the bag is opted in to return assuranceRegretfully we no longer have the items from your bag Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not address the issue of you not returning my itemsYou never informed me that once the consigned items are deemed unacceptable (style hard to sell?) that I would forfeit my stuffI want them backYou telling that I could've opted for return assurance prior to you receiving the bag does not solve this problemI will pursue this matter to the fullest extent of the law Final Business Response / [redacted] (4000, 9, 2015/12/18) */ Hi ***, Thank you for following upWhen a bag is requested there are two optionsOne is to request return assurance for a fee of $to have any items not accepted to be returned and the other one is to have items not accepted to be recycledThe option chosen for your bag was to have the items recycled We do not hold on to items after a bag is processed when it is not requested to have items returnedThere is more information in our terms of use in the link below: https://www.thredup.com/tou Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller has not offered a solution to my dispute- instead is asking me to jump into a time machine and purchase a "return assurance" based on their policy that was never clearly explained to me at the time of my transactionPlease take a look at their business practices and you will see the trap that they lay out for their consumers by offering free shipping and then adversely stealing their stuffYes, return assurance was offered- but THERE IS NOTHING in the policy that indicates that failure to purchase this return assurance will result in forfeiture of items Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Hi [redacted] , Thank you for expressing your concernsOur pricing team evaluates the price for items that come through and base price on the price in which they will resell on both the MSRP and the price in which an item will sellBased upon this information, the $is approximately what the shoes would have earned had they been accepted and soldEstimates for items can always be found on our payout estimator in the link below: https://www.thredup.com/p/cleanout-payout-estimator Please let me know if you have any other questions Best, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/12/04) */ Hi [redacted] , Thank you for expressing your concerns and I am sorry to hear that the processing of your bag did not meet your expectationsIt looks as though this was resolved through customer service but just to reiterate, it looks as though we could not accept more items due to quality standards that we have listed in the link below: http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-QUALITY-STANDARDS-What-ca...⇄ Here are some examples of why we were unable to accept the items from bag [redacted] pilling https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg stained/unclean https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg snag/hole https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg We do our best to accept every item from every bag however every item does need to be in like new condition and meet our strict quality standardsI am sorry that we could not accept more items from your bag Please let me know if you have any other questions Best, [redacted]
We stand by our terms of useNo refund will be offered Best, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/01/23) */ HI ***, We reached out to you via a follow up customer support ticket to get some additional details from youThank you for reaching out Best, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/01/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I can not believe this company has a good rating!!!!! They are thieves and something needs to be done! Don't ever send your clothes there and expect to get even a 1% back!
Hi [redacted] , I sincerely apologize for your experience and I apologize for the delay in our message response timeWe understand how upsetting it can be when your expectations are not metWe are constantly working to improve our process in order to provide our customers an excellent experience from start to finish We did refund you the total that you were owed, $You were refunded $in store credit on 03/14/and you used that credit to help pay for Order # [redacted] You were then refunded again on 03/22/in the total amount of $to your Visa which you used to partially pay for orders [redacted] The remainder of owed to you of $was refunded as store credit to your account which was then used on 03/22/to pay for Order # [redacted] The $return shipping fee was also deducted from your return creditsAll in all, you were refunded $the exact way that you paid Once again, please accept our apologies for the delay in response time and any confusionI hope this helps clarify Best, [redacted] Customer Service Supervisor thredUP
Hi [redacted] , I sincerely apologize for the delay in our response time and your disappointment with your payoutWe understand how upsetting it can be when your expectations are not metWe are constantly working to improve our process in order to provide our customers an excellent experience from start to finish I reviewed the items that you sent in and I see that the payout you received is in direct correlation to the Payout Estimator and the Payout Chart that are found on our websiteWe provide these tools to give customers as much transparency as possible regarding their potential payouts Our Payout Estimator can be found on our website here: [redacted] Our Payout Chart can be found on our website in the FAQ article entitled “How much will I earn for my clothing?”: [redacted] I am glad to see that a member of our Customer Service team was able to respond to your concerns earlier today and assist you furtherYou may continue to communicate with her for any additional assistance or if you have any further questions Best, [redacted] Customer Service Supervisor thredUP
ABYSMAL customer service I have sent multiple emails to customer service and get no responseThe phone number goes directly to voicemailIt is extremely frustrating dealing with this company, simply because it is impossible to reach anyone who can help with questions or issues in a timely manner
Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ The reasons for not accepting more items were sent through customer support in both links and photos showing the areas of flaws notedWe stand behind the reasons noted at the time of processing Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The pics sent did not depict flawsI have shown them to multiple people and each person is just as puzzled as I amThe only one that shows a flaw is the jacket that I sent inI suspect that the company accidently stained it or a mark was left on it through processing, because this coat was brand new, never word, sitting in a plastic protection bag in a closetThe company's response is falseThey sent me a pic of rejected items and that is it, trying to show me stains on the two additional items and they simple weren't there as close up as they could show meThey first sent pics from feet away with someone pointing to a "stain," so I requested close-ups and there is still nothing there whatsoeverWhat they are pointing to are seriously shadows or nothingpic quality is grainy and the approach to the process is shady and unethicalThey continue to take clothing from people if they do not opt into their return reassurance policyHowever, if they were following the protocol on their website, no one should have to pay $12+ dollars for this "return re-assurance." To send in clothing and trust that it is going to be assessed reasonably and per the guidelines on your websiteIn the fine print, it says that they sell the items that are not up to their "standards" (even though they can give you ridiculous reasons or no reasons at all as to why they don't meet your standards) are sold to a third party for profit? How is this legal? How can they TAKE MY CLOTHING and sell it for a profit without giving me a dime? I want answersWhere are these clothes that are not "deemed" acceptable for completely ridiculous reasons going? Who is buying them? How much are you making off of them? Why am I not getting any of that profit since they are MY CLOTHES that you did not pay me forYou are STEALING FROM PEOPLE!
Hi [redacted] , I sincerely apologize for any confusion or alarmI also apologize for any delay in our response timeWe very much value your business and we are currently working on streamlining our process of communicationThank you for your continued patience I see that you have received communication back from a member of our Customer Service team through [redacted] I see that they were able to assist with your concerns and paid you out appropriately for your clothingI am glad to see that this was resolved for you Please feel free to contact us again if we can be of assistance Best, [redacted] Customer Service Supervisor thredUP
Initial Business Response / [redacted] (1000, 8, 2014/11/07) */ Hi [redacted] , Thank you for expressing your concerns and I am sorry to hear about your disappointmentIt does look as though you were refunded the return assurance fee and compensated for the handbag on 10/15/in the amount you would have received had it been sold Please let me us know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/11/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see a payout on my account on 10/17, but I am unable to break it down into what that amount consists ofI would like to see an itemized breakdown of what was 'cashed out' on 10/to be sure that (plus 12.99) was credited back to me
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hi ***, Thank you for expressing your concerns and I am sorry that the processing of your bag did not meet your expectations We do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items Return assurance can be requested at the time of ordering a bag and at any time prior to us receiving the bag within your account at http://www.thredup.com/bags The importance of opting in to return assurance and also not being able to receive items back if not opted in is mentioned in our terms of use at https://www.thredup.com/tou and in the other links listed below: Can I request my items be returned to me? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-Can-I-request-my-items-be...⇄ What is Return Assurance? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-What-is-Return-Assurance- Looking over the bag request page it does look as though the option chosen when your bag was requested was to have the items recycled if they could not be acceptedUnfortunately we do not hold on to items not accepted once the bag is processed so it is very important to opt in to this service prior to us receiving the bagWe are happy to quickly return any items not accepted as long as the bag is opted in to return assuranceRegretfully we no longer have the items from your bag Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not address the issue of you not returning my itemsYou never informed me that once the consigned items are deemed unacceptable (style hard to sell?) that I would forfeit my stuffI want them backYou telling that I could've opted for return assurance prior to you receiving the bag does not solve this problemI will pursue this matter to the fullest extent of the law Final Business Response / [redacted] (4000, 9, 2015/12/18) */ Hi ***, Thank you for following upWhen a bag is requested there are two optionsOne is to request return assurance for a fee of $to have any items not accepted to be returned and the other one is to have items not accepted to be recycledThe option chosen for your bag was to have the items recycled We do not hold on to items after a bag is processed when it is not requested to have items returnedThere is more information in our terms of use in the link below: https://www.thredup.com/tou Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller has not offered a solution to my dispute- instead is asking me to jump into a time machine and purchase a "return assurance" based on their policy that was never clearly explained to me at the time of my transactionPlease take a look at their business practices and you will see the trap that they lay out for their consumers by offering free shipping and then adversely stealing their stuffYes, return assurance was offered- but THERE IS NOTHING in the policy that indicates that failure to purchase this return assurance will result in forfeiture of items Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Hi ***, Thank you for expressing your concerns and I am sorry that we could not accept more items from your bagWe do have admittedly strict standards on quality and only accept like new items without flaws or stainsWe love accepting designer items but they do need to meet our quality standards As it was mentioned in the customer support requests, there were flaws found in the other items which is why they could not be acceptedI have attached close up screenshots to this request showing some of the ones mentionedIn the links provided previously, if you click on the photo they will zoom making it easier to view the flaw noted I am truly sorry that we could not accept more items from the bag Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The items I sent in were in great conditionsI would like to get them back or get a site creditI am being ripped off because my items are being sold to a 3rd partyI would take a $store credit or my items back Final Business Response / [redacted] (4000, 9, 2015/12/31) */ Hi ***, Thank you for following upWhen a bag is requested there are two options availableOne is to opt in to return assurance to have items returned that can not be acceptedThe other is to have items recycled and not send bag that are not acceptedUnfortunately it looks as though the option chosen for this bag was to not have items returned The items were not held aside to be returned when the bag was processed due to this optionWe are always happy to return any items not accepted but this must be requested prior to the bag being received in our facility and we can not pay for items that do not meet our quality standards Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not clear in the instructionsA bag came with somthing I orderedI was not given the return optionI would like compensation for my clothing that you stole
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hi ***, Thank you for expressing your concerns and I am sorry that the bag payout did not meet your expectationsWe do payout up to 80% on items that we receiveSome items however do payout as low as 10%This information is published and disclosed on our website in a few different areasBelow is one of the links that goes in to a considerable amount of detail for how much you can earn: http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-UPFRONT-Everything-you-ne...⇄ I did take time to review the payouts for your accepted items and it does look as though each item was paid out within the expected range We also offer tools for our selling members so that they can calculate how much they can earn prior to sending a bag in the link below: https://www.thredup.com/cleanout/brands I am sorry again that the payout did not meet your expectationWe do strive to be as transparent as possible by offering this information on our site for our selling members to reference Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their advertising tactics are extremely misleadingWhile they advertise paying you up to 80% of retail price on items that is not at all what I received, or even closeSomewhere hidden in their website it apparently says they pay as low as 10% of retail price, according to ThreadUps response to my complaintHowever - I received 6% on just about all of the bags I sent in, which was a total of And I keep receiving emails that my items have sold, or that a few of my items are part of their outfit advertisementsSo, clearly I sent in quality items and should have been paid out more than 6%I do not accept their response and still need resolution to my complaintAs I stated before, I would like to have my items back so I can donate them to a charitable organization that is not a scam or they can up their payout amount to meThis company has numerous complaints against them for this same issue - all you have to do is google it to see that their business practices are unethical and they are guilty of extremely misleading advertising Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Hi ***, Thank you for following upWe do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items I have reviewed your payouts and it does look as though each item paid out within the percentage disclosed in our FAQ link and brand calculator I'm sorry again to hear about your disappointment Best, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Hi ***, Thank you for expressing your concerns and I am sorry that the bag payout did not meet your expectationsWe do payout up to 80% on items that we receiveSome items however do payout as low as 10%This information is published and disclosed on our website in a few different areasBelow is one of the links that goes in to a considerable amount of detail for how much you can earn: http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-UPFRONT-Everything-you-ne...⇄ I did take time to review the payouts for your accepted items and it does look as though each item was paid out within the expected range We also offer tools for our selling members so that they can calculate how much they can earn prior to sending a bag in the link below: https://www.thredup.com/cleanout/brands I am sorry again that the payout did not meet your expectationWe do strive to be as transparent as possible by offering this information on our site for our selling members to reference Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their advertising tactics are extremely misleadingWhile they advertise paying you up to 80% of retail price on items that is not at all what I received, or even closeSomewhere hidden in their website it apparently says they pay as low as 10% of retail price, according to ThreadUps response to my complaintHowever - I received 6% on just about all of the bags I sent in, which was a total of And I keep receiving emails that my items have sold, or that a few of my items are part of their outfit advertisementsSo, clearly I sent in quality items and should have been paid out more than 6%I do not accept their response and still need resolution to my complaintAs I stated before, I would like to have my items back so I can donate them to a charitable organization that is not a scam or they can up their payout amount to meThis company has numerous complaints against them for this same issue - all you have to do is google it to see that their business practices are unethical and they are guilty of extremely misleading advertising Final Business Response / [redacted] (4000, 9, 2015/07/17) */ Hi ***, Thank you for following upWe do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items I have reviewed your payouts and it does look as though each item paid out within the percentage disclosed in our FAQ link and brand calculator I'm sorry again to hear about your disappointment Best, [redacted]
If you request return assurance you have $subtracted from your payout They manage to ALWAYS make my payout about $or so and send back one item so they can keep the majority of my payout amount Sneaky I decided that I no longer wanted to do business with them so I requested that my high end handbags be returned They were returned but dirty and they kept one of my dustbags I have contacted them twice about this and I have had no reply Use them at your own risk
Initial Business Response / [redacted] (1000, 5, 2015/12/04) */ Hi ***, Thank you for expressing your concerns and I am sorry that the processing of your bag did not meet your expectations We do offer return assurance that allows you to receive the items back that are not accepted however this does need to be opted in to prior to us receiving the bagIf return assurance is not requested for a bag when it starts processing, the items that can not be accepted are immediately separated from those that areWe do not hold on to these items and they are distributed among organizations that find homes for the items Return assurance can be requested at the time of ordering a bag and at any time prior to us receiving the bag within your account at http://www.thredup.com/bags The importance of opting in to return assurance and also not being able to receive items back if not opted in is mentioned in our terms of use at https://www.thredup.com/tou and in the other links listed below: Can I request my items be returned to me? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-Can-I-request-my-items-be...⇄ What is Return Assurance? - http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-What-is-Return-Assurance- Looking over the bag request page it does look as though the option chosen when your bag was requested was to have the items recycled if they could not be acceptedUnfortunately we do not hold on to items not accepted once the bag is processed so it is very important to opt in to this service prior to us receiving the bagWe are happy to quickly return any items not accepted as long as the bag is opted in to return assuranceRegretfully we no longer have the items from your bag Please let me know if you have any other questions Best, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not address the issue of you not returning my itemsYou never informed me that once the consigned items are deemed unacceptable (style hard to sell?) that I would forfeit my stuffI want them backYou telling that I could've opted for return assurance prior to you receiving the bag does not solve this problemI will pursue this matter to the fullest extent of the law Final Business Response / [redacted] (4000, 9, 2015/12/18) */ Hi ***, Thank you for following upWhen a bag is requested there are two optionsOne is to request return assurance for a fee of $to have any items not accepted to be returned and the other one is to have items not accepted to be recycledThe option chosen for your bag was to have the items recycled We do not hold on to items after a bag is processed when it is not requested to have items returnedThere is more information in our terms of use in the link below: https://www.thredup.com/tou Best, [redacted] Final Consumer Response / [redacted] (4200, 11, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Seller has not offered a solution to my dispute- instead is asking me to jump into a time machine and purchase a "return assurance" based on their policy that was never clearly explained to me at the time of my transactionPlease take a look at their business practices and you will see the trap that they lay out for their consumers by offering free shipping and then adversely stealing their stuffYes, return assurance was offered- but THERE IS NOTHING in the policy that indicates that failure to purchase this return assurance will result in forfeiture of items Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Hi [redacted] , Thank you for expressing your concernsOur pricing team evaluates the price for items that come through and base price on the price in which they will resell on both the MSRP and the price in which an item will sellBased upon this information, the $is approximately what the shoes would have earned had they been accepted and soldEstimates for items can always be found on our payout estimator in the link below: https://www.thredup.com/p/cleanout-payout-estimator Please let me know if you have any other questions Best, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/12/04) */ Hi [redacted] , Thank you for expressing your concerns and I am sorry to hear that the processing of your bag did not meet your expectationsIt looks as though this was resolved through customer service but just to reiterate, it looks as though we could not accept more items due to quality standards that we have listed in the link below: http://support.thredup.com/hc/en-us/articles/XXXXXXXXX-QUALITY-STANDARDS-What-ca...⇄ Here are some examples of why we were unable to accept the items from bag [redacted] pilling https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg stained/unclean https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg snag/hole https://s3.amazonaws.com/thredup-paperclip-production/assets/XXXXXXXX/raw.jpg We do our best to accept every item from every bag however every item does need to be in like new condition and meet our strict quality standardsI am sorry that we could not accept more items from your bag Please let me know if you have any other questions Best, [redacted]