Three Bears Daycare

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However it has only deepened my regret at using this dealership that they have added insult to injury by calling me a liar I was up front about having [redacted] ***s and asked the salesman when he took my keys to ostensibly look over the car for it's trade in value to verify the VIN number at that time I further told him both possible banks for the payoff Regards, [redacted]

May 13, 2016Dear [redacted] ,Please take this letter as our formal response to the complaint case number listed aboveI have reviewed the complaint in this matter as well as the corresponding paperwork on file [redacted] did purchase a [redacted] January 22, As far as the addendum window sticker being in the glove box after a car is purchased all of the stickers are taken off the car and the appropriate ones are put in the gloveboxWe have over new cars in stock and every single one is clearly marked with a factory window sticker and an addendum sticker without exceptionThere is nothing "dirty" about it as it is clearly marked and our customers enjoy all of the benefits.Should you have any further questions regarding this matter, please do not hesitate to contact me at ###-###-####.Sincerely,Michael K

I am sorry you are getting mail you do not want Unfortunately there is no" do not mail list " like they do for Do not call list Your names are on hundreds of list though out the country , that are being sold to marketing companies These companies in return sell these list to [redacted] , Insurance companies, Automobile companies and the list goes on and on .Most people even myself get what we want to call junk mail and there is nothing I can do about it In short of removing your mail box there is nothing you can do The good news is , its a easy fix on your side Just throw the mail you don't want in the garbage like everyone else does If getting junk mail is the worst thing that happens to you in your life , you are doing amazing , because there are a lot of people in the world who are really hurting with poverty , sickness , employment We have been doing business with Mike N [redacted] for years He is a real person and you can call him if you like ###-###-#### , Just remember he is CST Again we apologize to you and your wife for getting our advertising mail Enjoy this beautiful weekend coming up , the weather is suppose to be amazing !! Best regards Michel

May 26, 2017Dear [redacted] ,Please take this letter as our formal response to the complaint case number listed above, I have reviewed the complaint in this matter as well as the corresponding paperwork on fileAs stated in [redacted] 's complaint, he was not responsible for the remaining lease payments and the disposition feeWhat we agreed on is what took placeWe have gone over and above to please [redacted] to no availWe cannot refund [redacted] for his wear and tear charges from Hyundai Motor Finance.Should you have any further questions regarding this matter, please do not hesitate to contact me at ###-###-####,Carlos R

We can only agree to disagree We are sorry you feel that way Best Regards Michel

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As a customer, I am dissatisfiedI was misled and misinformedI would not have purchased a new vehicle with this dealership (or at all) if my question had been answered honestlyIf their salesperson was uncertain what I was asking, or what she was agreeing to, then it was her responsibility to clarifyI asked not only once, but several timesAs you can tell from their reply, the business could not even be bothered to edit their response before sending out a rude and unrefined argument, and I feel they are treating me disrespectfully and without considerationIt would be much easier to simply come to an understanding with me than snipe each other online, and the General Manager refused to speak to me after I submitted my initial complaint, telling me "I'm done dealing with you" and insisting we had a meeting set though unable to even state the date or time of said meetingHe has been trying to brush me off and has instead only incensed me further Regards, [redacted]

I have reviewed the complaint in this matter as well as the corresponding paperwork on file. [redacted] was in and purchased a 2018 Hyundai [redacted] . She traded in a 2013 [redacted] ***. [redacted] owed money on the trade vehicle, the [redacted] ***, she provided us with the lender name... that she thought she had a payoff with. We called the lender and verified the amount and that it was for a 2013 [redacted] ***. After the deal was done a few weeks later and we made the payoff, we recieved a title for a 2013 [redacted] but with a different VIN number than we were expecting. At that point, we called [redacted] to inquire why we would have gotten the title with a different VIN Number. At that point, she told us that she had 2 [redacted] ***s with similar payoffs and that she may have given us the incorrect one. We immediatley called the bank and started the process to reinstate the loan she had and to payoff the correct vehicle. This process took more than a month to correct all the payoffs and loans. We apologize any inconvienence this situation may have caused but the information we recieved was from [redacted] . We let the customer know what was going on as soon as we found out and that we were working on the prior loan. As a show of good faith, we are sending the customer a check for $319.63. There was actually a difference in the payoff loan of $151 which we absorbed. We are very sympathic with this situation, unfortunetly our information is only as good as given by the customer. Regards,Carlos R***GM

[redacted] and [redacted] were in at Dickson city Hyundai on October 21st to buy a New [redacted] They were approved for the car with the $down payment Because its a Sub Prime deal the bank always requires Proof of income When they came back with there proof of income , it was not the income they told us It was a lot lower and [redacted] would not approve the deal based on what they said to us We worked very hard to get this approved for them , and just like the [redacted] have no car , we have no sale The $was refunded to them They paid the $on a credit card , and it was refunded back to them on the credit card There bank I am sure has a to hour hold on the money They are business hours weekends don't count We are sorry for any inconvenience as everyone involved did put a lot of time and effort to help ** and [redacted] Thank you , best regards Michel Tell us why here

I have reviewed all the documents in referanace to [redacted] [redacted] I am sorry the car was totalled and I hope no one was hurt in the accident Its unfortunate that the Gap insurance could not be used in this case , because that would have been the cure all It would have paid off the car in full , and we would not be haveing these problems The bank was sent the warranty money The original cost was $1,and was pro rated back to the bank at $1,, as the car was purchased November 12th We have a copy of the cashed check by [redacted] Motor Finance We cant get a payoff on the car as its been totaled , the remaining balance is between the customer and the bank The interest rate being raise, we would have no information about that, as only the bank has control over that not Dickson City [redacted] The only thing I can think of why they may have raised the rate is because there is no collateral to secure the loan , and now its considered a unsecured loan which usually has a higher rate What most people do when this happens , and they have a un paid balance left is buy a car to replaced the totalled car The balance is rolled into the new car which would only add a few bucks to the new car payment With the rebates so high now , it would eat up most of the roll over balance if not all of it Most of the rebates are $or more and have awsome lease with low payments Just food for thought Again I am sorry about the confussion , on this difficult place that you were put in If you need any thing please feel to call ###-###-#### Best Regards Michel K [redacted]

** *** bought a *** *** on 8/12/with 15,miles on it On 10/23/with 33,miles on the car , it comes into Dickson city *** for a complaint that there is noise or distortion coming from the passenger side rear door speaker .We check internal fault codes in the
radio ,none found We replaced the speaker under warranty which *** Corp paid us to do The system was tested after the replacement of the speaker , and was up to factory specs On 6/1/with 33,miles comes in for a different complaint The car wont start needs a battery which ** *** supplied us to install The second complaint , no sound from any speaker in the car We tested again and the radio fault code shows internal problem with the head of the radio Speaker wires can not burn up a amplifier , and there is no problem with the amp in the car .We tried to put it though *** Corp to see if they would cover it under good will , and we got turned down There is no need for us to cut corners as the factory pays us very well for warranty work Here is my suggestion to ** *** that I have seen work in the past . If a customer complains about there car they listen more than if the dealer calls for the customer ** *** should call ###-###-#### option #* Open up a case number , and explain to them calmly the events that took place The fact that the car was only driven miles since we fixed the speaker until the Radio failed may be his saving grace Let them also know how much you love the car , but you are disappointed with the radio , and you also had to have the engine replaced at 31,miles Let them also know you are thing about getting a new *** when they come out also .Remember you are talking to *** Corp so only talk about the car and disappoint with there product that you love to drive Don't bad mouth the dealer Then once you do that , *** Corp will contact us to verify that the information you are telling them is true We will supply the documentation to them and support your claim . Hopefully they will fix the radio for you .Thank You Michel Tell us why here

Can the complain be resent please , as I have been out of town alot latter and must have missed it

Dear *** ***,Please take this letter as our formal response to the complaint regarding *** ***. I have reviewed the complaint in this matter as well as the corresponding paperwork on file. *** *** previously filed this exact complaint back in April 2017. The
response is the same. It is not Dickson City Hyundai turning him in to collections. It is *** Motor Finance collecting for excessive wear and tear on his lease turn in upon purchasing his new Hyundai ***. He previously stated that we told him we would cover his disposition fee and remainding lease payments when he turned over his vehicle and we did do just that. He is personally responsible for any damage or wear on his lease turn ins. The wear and tear is determined by *** Motor Finance, not Dickson City Hyundai. We can not refund *** *** for his wear and tear charges. Should you have any further questions regarding this matter, please do not hesitate to contact me at ###-###-####.Regards,Alison W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I WOULD STILL LIKE TO GET OUT OF THIS PRESENT LEASE, DONT WANT ANY FURTHER DEALINGS WITH THIS COMPANY

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We paid Ms *** remaning lease as agreed to We have all the appropriate documentation , showing us to pay the remaning payments which we did The paper work also show that there is no mention of taking care of " Excess wear " as we would never do it How would we be able to , we
have no control over the deal she made on the old car , and would have no idea what the bank would want in excessive wear and tear to the automobile Ninty percent of our customers who lease there cars buy excessive wear and tear , so they never have to worry about it The other percent dont because they are super picky about there cars , and bring them back with just wear tear over a year period of time and never have a problem The new car lease she just did and was offered the excessive wear and tear protection , she declined Which is ok , thats her right , however I hope she takes better car of this car than the last one to avoid this same thing happening a few years down the road Its unfortunate this happened to Ms *** with the bank In all my years in the autombile industry I will say not very many people have to pay excessive wear and tear , unless the car is really rough requireing painting bumpers , bad tires , problems with interior and going over the milage Best Regards Michel

May 26, 2017Dear [redacted],Please take this letter as our formal response to the complaint case number listed above, I have reviewed the complaint in this matter as well as the corresponding paperwork on file. As stated in [redacted]'s complaint, he was not responsible for the remaining lease payments and the disposition fee. What we agreed on is what took place. We have gone over and above to please [redacted] to no avail. We cannot refund [redacted] for his wear and tear charges from Hyundai Motor Finance.Should you have any further questions regarding this matter, please do not hesitate to contact me at ###-###-####,Carlos R

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As a customer, I am dissatisfied. I was misled and misinformed. I would not have purchased a new vehicle with this dealership (or at all) if my question had been answered honestly. If their salesperson was uncertain what I was asking, or what she was agreeing to, then it was her responsibility to clarify. I asked not only once, but several times. As you can tell from their reply, the business could not even be bothered to edit their response before sending out a rude and unrefined argument, and I feel they are treating me disrespectfully and without consideration. It would be much easier to simply come to an understanding with me than snipe each other online, and the General Manager refused to speak to me after I submitted my initial complaint, telling me "I'm done dealing with you" and insisting we had a meeting set though unable to even state the date or time of said meeting.. He has been trying to brush me off and has instead only incensed me further.
Regards,
[redacted]

I have reviewed the complaint in this matter as well as the corresponding paperwork on file.  [redacted] was in and purchased a 2018 Hyundai [redacted].  She traded in a 2013 [redacted].  [redacted] owed money on the trade vehicle, the [redacted], she provided us with the lender name...

that she thought she had a payoff with.  We called the lender and verified the amount and that it was for a 2013 [redacted].  After the deal was done a few weeks later and we made the payoff, we recieved a title for a 2013 [redacted] but with a different VIN number than we were expecting.  At that point, we called [redacted] to inquire why we would have gotten the title with a different VIN Number.  At that point, she told us that she had 2 [redacted]s with similar payoffs and that she may have given us the incorrect one.  We immediatley called the bank and started the process to reinstate the loan she had and to payoff the correct vehicle.  This process took more than a month to correct all the payoffs and loans.  We apologize any inconvienence this situation may have caused but the information we recieved was from [redacted].  We let the customer know what was going on as soon as we found out and that we were working on the prior loan.  As a show of good faith, we are sending the customer a check for $319.63.  There was actually a difference in the payoff loan of $151 which we absorbed.  We are very sympathic with this situation, unfortunetly our information is only as good as given by the customer.  Regards,Carlos R[redacted]GM

To the best of my knowledge , this was handled at the dealership by Carlos R[redacted]

** and [redacted] were in at Dickson city Hyundai on October 21st to buy a New [redacted] . They were approved for the car with the $300.00 down payment . Because its a Sub Prime deal the bank always requires Proof of income . When they came back with there proof of income , it was not the income they...

told us . It was a lot lower and [redacted] would not approve the deal based on what they said to us . We worked very hard to get this approved for them , and just like the [redacted] have no car , we have no sale . The $300.00 was refunded to them . They paid the $300.00 on a credit card , and it was refunded back to them on the credit card . There bank I am sure has a 24 to 36 hour hold on the money . They are business hours weekends don't count . We are sorry for any inconvenience as everyone involved did put a lot of time and effort to help ** and [redacted] . Thank you , best regards Michel   Tell us why here...