Three Bears Daycare

Dickson City Hyundai has issed a check for $2000.00 to [redacted] Lending where your vehicle is financed.  It is being mailed out today (Oct 5).  We apologize for the delay in the matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This is the same stock response that I received from this company the last time I complained. I have gotten myself off of most "junk mail" lists. I get very little of it, actually. Because I care about the environment and I don't want to waste trees by just "throwing it in the garbage". The best way to save paper is to not receive it in the first place.My wife and I have done business with this company in the past, and that is reason enough to ask to be removed from their mailing list. This is not random advertizing that I'm receiving. It is targeted to me (i.e. has my name on it). Every other company that I do not want correspondence from has honored my request to be removed from their lists. Even companies that I have never done business with have put me on a "do not mail" list. I can deal with the 2 or 3 pieces of junk mail that I get in a week. What I can't deal with is the shady way that Dickson City Hyundai tries to market their business. I also can't deal with a simple request being treated like it's impossible.I do not want to receive any correspondence or marketing or advertising campaign from Dickson City Hyundai in the mail, by phone or by email. Call up Mr. N[redacted] and tell him to stop using my name and address since he is a real person.Regards,[redacted] Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However it has only deepened my regret at using this dealership that they have added insult to injury by calling me a liar.  I was up front about having 2 [redacted]s and asked the salesman when he took my keys to ostensibly look over the car for it's trade in value to verify the VIN number at that time.  I further told him both possible banks for the payoff.
Regards,
[redacted]

I have reviewed all the documents in referanace to [redacted] 2013 [redacted] . I am sorry the car was totalled and I hope no one was hurt in the accident . Its unfortunate that the Gap insurance could not be used in this case , because that would have been the cure all . It would have paid...

off the car in full , and we would not be haveing these problems . The bank was sent the warranty money . The original cost was $1,599 and was pro rated back to the bank at $1,129 , as the car was purchased November 12th 2013 . We have a copy of the cashed check by [redacted] Motor Finance . We cant get a payoff on the car as its been totaled , the remaining balance is between the customer and the bank . The interest rate being raise, we would have no information about that, as only the bank has control over that not Dickson City [redacted] . The only thing I can think of why they may have raised the rate is because there is no collateral to secure the loan , and now its considered a unsecured loan which usually has a higher rate .       What most people do when this happens , and they have a un paid balance left is buy a car to replaced the totalled car . The balance is rolled into the new car which would only add a few bucks to the new car payment . With the rebates so high now , it would eat up most of the roll over balance if not all of it . Most of the rebates are $4000 or more and have awsome lease with low payments . Just food for thought .     Again I am sorry about the confussion , on this difficult place that you were put in .                                       �...⇄ If you need any thing please feel to call ###-###-####                                  ...⇄ Best Regards Michel K[redacted]

[redacted] was at Dickson City Hyundai on July 8 2017.  He signed a buyers order stating that if he cancels this purchase or refuses to take delivery of the vehicle, he forfeits the amount of $1000.00.  He signed this section of the buyers order.  On good faith, we returned his...

full down payment to him.  The check was cut August 11 and put in the mail the same day.  Check [redacted] Regards,Carlos R[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
     Really?  That's your answer?  So as usual, instead of investigating this you say "we agree to disagree".  Maybe this is why so many people in this area have gone to the attorney general about your business practices.  As I said before, instead of pointing the finger at your customers, maybe you should put some time into investigating their claims and concerns.  After all, you have access to all of documents. We however are not so lucky.
Regards,
[redacted]

[redacted] did cancel the Gap and warranty on 7/27/2015 . It normally takes 6 to 8 weeks for the cancellations to go thru . However beacause it was cancelled so early , we could not cancel them that day because the warranty company didnt have policy yet . It usually takes takes a week or longer to get...

a policy in place , because we are waiting for the money from the bank financing on the car loan [redacted] took out to buy the car . The money should be at HMFC next week middle to end of the week . Sorry of any inconvienance .                                                                                                                                             Best Regards Michel K[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am sorry you are getting mail you do not want . Unfortunately there is no" do not mail list " like they do for Do not call list . Your names are on hundreds of list though out the country , that are being sold to marketing companies . These companies in return sell these list to [redacted] ,...

Insurance companies, Automobile companies and the list goes on and on .Most people even myself get what we want to call junk mail and there is nothing I can do about it . In short of removing your mail box there is nothing you can do . The good news is , its a easy fix on your side . Just throw the mail you don't want in the garbage like everyone else does . If getting junk mail is the worst thing that happens to you in your life , you are doing amazing , because there are a lot of people in the world who are really hurting with poverty , sickness , employment . We have been doing business with Mike N[redacted]  for 20 years . He is a real person and you can call him if you like . ###-###-#### , Just remember he is CST . Again we apologize to you and your wife for getting our advertising mail . Enjoy this beautiful weekend coming up , the weather is suppose to be amazing !! Best regards Michel

We can only agree to disagree . We are sorry you feel that way . Best Regards Michel

May 13, 2016Dear [redacted],Please take this letter as our formal response to the complaint case number listed above. I have reviewed the complaint in this matter as well as the corresponding...

paperwork on file. [redacted] did purchase a 2016 [redacted] January 22, 2016. As far as the addendum window sticker being in the glove box after a car is purchased all of the stickers are taken off the car and the appropriate ones are put in the glovebox. We have over 300 new cars in stock and every single one is clearly marked with a factory window sticker and an addendum sticker without exception. There is nothing "dirty" about it as it is clearly marked and our customers enjoy all of the benefits.Should you have any further questions regarding this matter, please do not hesitate to contact me at ###-###-####.Sincerely,Michael K.