Do not take you vehicle to Three C's. First thing they will get you to do before you get an estimate is sign an agreement that will force you to leave your car for repairs or pay fees to remove you vehicle if you do not agree or the insurance company does not agree with these fees that are ridiculous.
Folks this is just for an estimate of repairs. Not the repairs that would result in a supplemental damage report that any shop would file after detailed teardown is completed.
Here is what you agree to paying for once you give them your care pre estimate.
(1) a comprehensive safety inspection of $125.00; (2) a suspension
check of $125.00; (3) diagnostic scans up to $400.00; (4) car cover at
$15.00 and .5 hours of labor for each use; (5) air conditioning Freon
recovery of $50.00;(6) labor charges for disassembly, repairs, and
re-assembly at the labor rates posted in the facility; (7) parts and materials
at market rates of independent repair shops; (8) photographs at $10.00
each; (9) hazardous waste disposal from $10.00 to $75.00; (10) a prep
pack fee at labor rates (to pack disassembled parts); (11) towing, handling,
and storage at the rate of $50.00 per day beginning the 4thehay that the
vehicle is on Three-C's lot and $125.00 per day beginning no sooner than
the 34th day and after notice to me to retrieve it; (12) rental vehicle charges
through Interim Leasing, Inc.; (13) the administrative time reasonably
expended by Three-C personnel at the hourly rate of $75.00 which will be
billed in minimum increments of 1/10th of an hour, which is six minutes;
(14) various extraordinary services (such as removal of animal cadavers
and clean-up); and (15) other potential and necessary charges and fees
apply for unusual situations or conditions. A complete list of such potential
charges and fees is available upon request.
Be aware that they will hold your car and demand payment regardless if they can prove they performed these. They will even charge you half an hour of labor to disconnect you batter to perform the estimate. My grandmother can disconnect a battery in 5 min. Shameles!
They will at all cost not return your calls in an attempt to keep you vehicle for as long as they can to increase storage fees and rental fees.
Warning! They are unscrupulous, dishonest in their communications, the staff is unprofessional at best and you will be stuck with fees and services that no insurance company will agree to pay.
I had done business with them in the past and since they have been sold and no longer owned by the Juniper family it appears the new owners and Frank the GM have become crooks.
Read the BBB reviews! Just Google Three C auto body and read the same reviews with the same complaints. They are real and this company is now a total ripoff! Don't let them fool you with their commercials or bill boards.
? Complaint # [redacted] 3C Body Shop ? ? ? ? ? S [redacted] ) ? Wed, 01/31/2:pm ? ? I previously filed a complaint against 3C body shop regarding a broken? radioI want to say that Kevin Darst and his crew at 3C went to the ends? of the earth to fix my radioTheir customer service is a model for other businesses Not only did they make all efforts to fix my car radio but they did more? than expectedPlease use this as a response to my complaint [redacted] ?
Again like is said I do not know whos hand writing that is on page ? it not mineBut in front of witnesses Al only brought the last page to my car for me to sign the last page the signature page only and said this lets us send the estimate to your insurance company that’s it please give me a call?
Again like is said I do not know whos hand writing that is on page it not mineBut in front of witnesses Al only brought the last page to my car for me to sign the last page the signature page only and said this lets us send the estimate to your insurance company that’s it please give me a call
I want to resolve this issue as bad as you doMrs [redacted] returned a damaged rentalPaid her $deductibleIns looked at the car and told us she does not have a dedutibleBefore we could refund Mrs [redacted] stopped pay on a Credit cardThe bank reversed giving her the money back.Now her car is ready, However we have no money to repair our damaged carI have attached signed agreement that states all charges be paidI heard ins was covering but have not seen any payments, and or paperworkAt this point Mrs [redacted] owes $for customer pay work to her vehicle which I need cash only, due to the stop pays on the Credit CardI also hope the ins work that was done to Mrs Cutshalls car and paid for from ins payment does not get a stop pay issued.The simple solution is to have the responible insurance company step up and resolve this claimSomething is just not right with the delays.I will release car when rental is paid for, and customers car is paid for with cash.Please not Mrs [redacted] has mentioned attorney's and social media slamming in another emailAttached is the rental agreement
The charges on the vehicle are deducted from the paymentThe current balance owed(to customer or finiance company) is $Please provide information from the lean holder who the money is owed toWhen we receive that information and the negitive Google review are removed we will refund
We regret that the service you received prompted you to file a complaintBut wish to Thank You for bringing these matters to our attentionWe take actionable measures to ensure that our staff conducts themselves in a manner that reflects the high regards that we have for our customers and will be implementing new communication procedures to address our customer service experienceOn 10/21/we sent an email to the [redacted] - [redacted] and Nationwide reflecting our fee of $plus tax of 7.5% of daily storage feesThese fees are again listed in our repair agreement along with administrative fees and photo fees that was signed and sent on 10/23/To be fair, upon our initial interaction, we feel as though we communicated the fees we charge upfront, in writing and verballyOn 10/25/Jecely T [redacted] noted a returned call from the [redacted] - [redacted] , requested a down payment and explained the Total Loss processOn 10/27/Jecely T [redacted] noted an Total Loss email that was sent after a verbal conversation with Nationwide’s- [redacted] DiazIt appears that email was sent in error as we did not receive the written verification until 12/1/to deem the vehicle a total lossOn 11/14/ [redacted] D [redacted] with Nationwide came in asked questions, met with Alex, and looked at the vehicleOn 11/20/Our General Manager- Kevin D***, noted the [redacted] - [redacted] frustration with attempts to settle their inconvenience of the process with a good-faith lease vehicle as a” loaner vehicle” that was occupied fee free for daysThese fees would have exceeded $plus taxOn 11/30/ [redacted] with Nationwide came to inspect their vehicleOn 12/1/Nationwide deemed the vehicle a total lossOn 12/4/ [redacted] - [redacted] came in signed a release, removed belonging out of their vehicleOn 12/5/General Manager-Kevin D [redacted] returned $500, in good-faith to the [redacted] - [redacted] after another explanation of our procedures and responsibilities in dealing with a total loss and explaining the insurance’s responsibilitiesOn 1/2/Our Attorney contacted the [redacted] - [redacted] by letter addressing Nationwide Insurance and the deduction of $2118.08, Nationwide’s choice to use the words “3c’s excessive charges” and Nationwide’s duty to pay the claim for a total loss claimIt also mentions that Three-C has every right to be compensated for services performed before Nationwide made the determination that the vehicle was a total lossAfter investigating, reviewing and not repeating the other dates and communications mentioned (as our documentation coincides even though our language differs)We feel whole heartedly that we were not negligent with our dealings with the [redacted] - [redacted] and even made exceptional measures to keep them as a satisfied customer by providing a (loaner vehicle $and $refund) totaling a $loss to Three-C BodyshopEven in our best attempt to cut administrative cost and limit responses (as we document all incoming and out going communication) we realize that attempting to honor the [redacted] - [redacted] cost concerns that we inconvenienced their experience through lack of communication and perhaps misunderstandingMany thanks for allowing us the opportunity to prevent a similar situation from recurringIn closing, we urge the [redacted] - [redacted] to have the refund conversation with their insurer who appears to oweWe provided a serviceAll the best, Three-C Body Shop, INC
Hello,Without going into all the details and explanations of the complaintThe steps Three-C took was necessary in convincing the insurance company that the car was a economical total lossThe first check was returned to you as it was made out to youThe second check was delayed because it was addressed to Three-C thus we needed the document from the insurance company to return it to youWe received it late on the 12/The check was cut and mailed to the customer on 12/I have no tracking number as it was sent us mail As for Mr J [redacted] , I have attached a qoute from him in the email you received yesterday"I was under the impression that you were an insurance adjusterWe don't have customers get upset with us like thisWe made sure your car was totaled for you since it would not have been safe if repaired due to how badly damaged it wasdamagedI am very surprised that you treated Three-C this way." Thank you for your patience and understandingKevin A D***Tell us why here
I want to resolve this issue as bad as you doMrs [redacted] returned a damaged rentalPaid her $deductibleIns looked at the car and told us she does not have a dedutibleBefore we could refund Mrs [redacted] stopped pay on a Credit cardThe ? bank reversed giving her the money back.Now her car is ready, However we have no money to repair our damaged carI have attached signed agreement that states all charges be paidI heard ins was covering but have not seen any payments, and or paperworkAt this point Mrs [redacted] owes $for customer pay work to her vehicle which I need cash only, due to the stop pays on the Credit CardI also hope the ins work that was done to Mrs Cutshalls ? car and paid for from ins payment does not get a stop pay issued.The simple solution is to have the responible insurance company step up and resolve this claimSomething is just not right with the delays.I will release car when rental is paid for, and customers car is paid for with cash.Please not Mrs [redacted] has mentioned attorney's and social media slamming in another emailAttached is the rental agreement
To whom it may concern:This is a bad situation for the ***, however it is not Three C's fault that the insurance company was unwilling to pay for a repair at Three C The King's were the "claimant" meaning the other persons insurance company was paying for the repair Many times in claimant situations insurance companies take a "take it or leave it" stance in their offer to pay for repairs Insurers know that the vehicle owner can always turn it over to their own insurance company and they can deal with it later, or perhaps not at all in many cases Three C simply provided a service and all charges for labor, storage, etc were fully explained in our repair authorization and completed The King's vehicle was stored inside while we charged our outside storage fee Three C refunded $to the King's simply as a gesture of kindness They must go after the person that caused the accident ( the insured) and their insurance company (State Farm) to correct this injustice We are unwilling to do anything more that we already have We are simply a service provider and must be paid for the services we deliver Sincerely, Kevin A D.General Manager
While vehicle was at Three-C Charges occurredThree-C deducted charges owed from payments received, customer removed car to another shopThree-C refunded over payment to customerThe insurance denied supplemental repairsThree-C made refund to customer and the dispute is on the insurance company in our beliefs
Complaint # [redacted] 3C Body Shop S [redacted] [redacted] ) Wed, 01/31/2:pm I previously filed a complaint against 3C body shop regarding a broken radioI want to say that Kevin Darst and his crew at 3C went to the ends of the earth to fix my radioTheir customer service is a model for other businessesNot only did they make all efforts to fix my car radio but they did more than expectedPlease use this as a response to my complaint [redacted]
Thanks for monitoring my complaint (ID [redacted] ) against Three C Body Shops, Inc You left me a voicemail message asking if I got the check Three C mailed me, and the answer is yes, I finally received it in the mail yesterday, on Monday February 29th.Although Three C claims they mailed it on Feb 23rd, you can note in the attached picture of the envelope that they sent they check in that the postmark date is Friday, Feb 26th Thanks for your help!
I have a verbal agreement with Three C to not perform any work to my vehicle without my authorization This is where Three C is trying to get conformation from me for the payment to tear my car down A payment in which I didn't agree tooAlso Kevin stated that my parts were not at Three C and when I had to go through all the trouble tracking them down...they all the sudden were at Three C and he admitted it was a mistake on his company's end A mistake he made personally as he was the one to walk the lot looking for my parts advising me to take it up with the TOW company When he contacted me telling me he found my parts he mentioned that all of them weren't there and he just had the Bumper cover and dealing with the lies from this company there was noway I was going to agree to them bringing this to my houseAnd I would still like a written apology for the misconduct and derogatory comments on Three C's behalf Kevin in particular
Tell us why here...Miss [redacted] yesterday I spoke with [redacted] on the phone in regards to your vehicle taking six weeks to complete there is a long list of notes that explains every day every delay that happenedMy employee ? was advised to never unlock the door after hours for this very reason he did not have full access to release your vehicle collect your money and put it where it needed to be? You folks came after hours so my staff reacted the way they shouldAs far as spitting and threatening you I believe none of thatAl is a dedicated loyal employee for years after speaking with mrH [redacted] yesterday I could certainly see who had the temper control problem, ? sorry I cannot address this any more professional than that? The vehicle needs to be picked up with a police escort and make arrangements with me the price is $thank you? Kevin D***
We would like to see the camera footage of the incident You should be able to clearly see in the footage who is chasing who out of the buildingMy husband walked away from your employee several times and your employee kept coming out threateningWhen I stepped out of my vehicle to tell him that we are trying to leave and to just go back insideHe proceeded to threaten me and told me come on [redacted] I will kick your *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
I am sorry there are no recordings to shareOur people reported all of this to me as soon as it happened by cell I wish they would have followed my direction not to open the doors for any reason after hours and none of this would have ever happened and I could move on to serving our customersI have that policy to protect employees from crime I have gave specific directions to you on picking up the car and paying the chargesI apologize but thats the only resolution to ending this
Folks this is just for an estimate of repairs. Not the repairs that would result in a supplemental damage report that any shop would file after detailed teardown is completed.
Here is what you agree to paying for once you give them your care pre estimate.
(1) a comprehensive safety inspection of $125.00; (2) a suspension
check of $125.00; (3) diagnostic scans up to $400.00; (4) car cover at
$15.00 and .5 hours of labor for each use; (5) air conditioning Freon
recovery of $50.00;(6) labor charges for disassembly, repairs, and
re-assembly at the labor rates posted in the facility; (7) parts and materials
at market rates of independent repair shops; (8) photographs at $10.00
each; (9) hazardous waste disposal from $10.00 to $75.00; (10) a prep
pack fee at labor rates (to pack disassembled parts); (11) towing, handling,
and storage at the rate of $50.00 per day beginning the 4thehay that the
vehicle is on Three-C's lot and $125.00 per day beginning no sooner than
the 34th day and after notice to me to retrieve it; (12) rental vehicle charges
through Interim Leasing, Inc.; (13) the administrative time reasonably
expended by Three-C personnel at the hourly rate of $75.00 which will be
billed in minimum increments of 1/10th of an hour, which is six minutes;
(14) various extraordinary services (such as removal of animal cadavers
and clean-up); and (15) other potential and necessary charges and fees
apply for unusual situations or conditions. A complete list of such potential
charges and fees is available upon request.
Be aware that they will hold your car and demand payment regardless if they can prove they performed these. They will even charge you half an hour of labor to disconnect you batter to perform the estimate. My grandmother can disconnect a battery in 5 min. Shameles!
They will at all cost not return your calls in an attempt to keep you vehicle for as long as they can to increase storage fees and rental fees.
Warning! They are unscrupulous, dishonest in their communications, the staff is unprofessional at best and you will be stuck with fees and services that no insurance company will agree to pay.
I had done business with them in the past and since they have been sold and no longer owned by the Juniper family it appears the new owners and Frank the GM have become crooks.
Read the BBB reviews! Just Google Three C auto body and read the same reviews with the same complaints. They are real and this company is now a total ripoff! Don't let them fool you with their commercials or bill boards.
? Complaint # [redacted] 3C Body Shop ? ? ? ? ? S [redacted] ) ? Wed, 01/31/2:pm ? ? I previously filed a complaint against 3C body shop regarding a broken? radioI want to say that Kevin Darst and his crew at 3C went to the ends? of the earth to fix my radioTheir customer service is a model for other businesses Not only did they make all efforts to fix my car radio but they did more? than expectedPlease use this as a response to my complaint [redacted] ?
Again like is said I do not know whos hand writing that is on page ? it not mineBut in front of witnesses Al only brought the last page to my car for me to sign the last page the signature page only and said this lets us send the estimate to your insurance company that’s it please give me a call?
Again like is said I do not know whos hand writing that is on page it not mineBut in front of witnesses Al only brought the last page to my car for me to sign the last page the signature page only and said this lets us send the estimate to your insurance company that’s it please give me a call
Please contact me so I can get the car in here and check it outI am sure I will find a resolution to? this matter,? Kevin ###-###-####
The check was mailed
I want to resolve this issue as bad as you doMrs [redacted] returned a damaged rentalPaid her $deductibleIns looked at the car and told us she does not have a dedutibleBefore we could refund Mrs [redacted] stopped pay on a Credit cardThe bank reversed giving her the money back.Now her car is ready, However we have no money to repair our damaged carI have attached signed agreement that states all charges be paidI heard ins was covering but have not seen any payments, and or paperworkAt this point Mrs [redacted] owes $for customer pay work to her vehicle which I need cash only, due to the stop pays on the Credit CardI also hope the ins work that was done to Mrs Cutshalls car and paid for from ins payment does not get a stop pay issued.The simple solution is to have the responible insurance company step up and resolve this claimSomething is just not right with the delays.I will release car when rental is paid for, and customers car is paid for with cash.Please not Mrs [redacted] has mentioned attorney's and social media slamming in another emailAttached is the rental agreement
The charges on the vehicle are deducted from the paymentThe current balance owed(to customer or finiance company) is $Please provide information from the lean holder who the money is owed toWhen we receive that information and the negitive Google review are removed we will refund
We regret that the service you received prompted you to file a complaintBut wish to Thank You for bringing these matters to our attentionWe take actionable measures to ensure that our staff conducts themselves in a manner that reflects the high regards that we have for our customers and will be implementing new communication procedures to address our customer service experienceOn 10/21/we sent an email to the [redacted] - [redacted] and Nationwide reflecting our fee of $plus tax of 7.5% of daily storage feesThese fees are again listed in our repair agreement along with administrative fees and photo fees that was signed and sent on 10/23/To be fair, upon our initial interaction, we feel as though we communicated the fees we charge upfront, in writing and verballyOn 10/25/Jecely T [redacted] noted a returned call from the [redacted] - [redacted] , requested a down payment and explained the Total Loss processOn 10/27/Jecely T [redacted] noted an Total Loss email that was sent after a verbal conversation with Nationwide’s- [redacted] DiazIt appears that email was sent in error as we did not receive the written verification until 12/1/to deem the vehicle a total lossOn 11/14/ [redacted] D [redacted] with Nationwide came in asked questions, met with Alex, and looked at the vehicleOn 11/20/Our General Manager- Kevin D***, noted the [redacted] - [redacted] frustration with attempts to settle their inconvenience of the process with a good-faith lease vehicle as a” loaner vehicle” that was occupied fee free for daysThese fees would have exceeded $plus taxOn 11/30/ [redacted] with Nationwide came to inspect their vehicleOn 12/1/Nationwide deemed the vehicle a total lossOn 12/4/ [redacted] - [redacted] came in signed a release, removed belonging out of their vehicleOn 12/5/General Manager-Kevin D [redacted] returned $500, in good-faith to the [redacted] - [redacted] after another explanation of our procedures and responsibilities in dealing with a total loss and explaining the insurance’s responsibilitiesOn 1/2/Our Attorney contacted the [redacted] - [redacted] by letter addressing Nationwide Insurance and the deduction of $2118.08, Nationwide’s choice to use the words “3c’s excessive charges” and Nationwide’s duty to pay the claim for a total loss claimIt also mentions that Three-C has every right to be compensated for services performed before Nationwide made the determination that the vehicle was a total lossAfter investigating, reviewing and not repeating the other dates and communications mentioned (as our documentation coincides even though our language differs)We feel whole heartedly that we were not negligent with our dealings with the [redacted] - [redacted] and even made exceptional measures to keep them as a satisfied customer by providing a (loaner vehicle $and $refund) totaling a $loss to Three-C BodyshopEven in our best attempt to cut administrative cost and limit responses (as we document all incoming and out going communication) we realize that attempting to honor the [redacted] - [redacted] cost concerns that we inconvenienced their experience through lack of communication and perhaps misunderstandingMany thanks for allowing us the opportunity to prevent a similar situation from recurringIn closing, we urge the [redacted] - [redacted] to have the refund conversation with their insurer who appears to oweWe provided a serviceAll the best, Three-C Body Shop, INC
Hello,Without going into all the details and explanations of the complaintThe steps Three-C took was necessary in convincing the insurance company that the car was a economical total lossThe first check was returned to you as it was made out to youThe second check was delayed because it was addressed to Three-C thus we needed the document from the insurance company to return it to youWe received it late on the 12/The check was cut and mailed to the customer on 12/I have no tracking number as it was sent us mail As for Mr J [redacted] , I have attached a qoute from him in the email you received yesterday"I was under the impression that you were an insurance adjusterWe don't have customers get upset with us like thisWe made sure your car was totaled for you since it would not have been safe if repaired due to how badly damaged it wasdamagedI am very surprised that you treated Three-C this way." Thank you for your patience and understandingKevin A D***Tell us why here
I want to resolve this issue as bad as you doMrs [redacted] returned a damaged rentalPaid her $deductibleIns looked at the car and told us she does not have a dedutibleBefore we could refund Mrs [redacted] stopped pay on a Credit cardThe ? bank reversed giving her the money back.Now her car is ready, However we have no money to repair our damaged carI have attached signed agreement that states all charges be paidI heard ins was covering but have not seen any payments, and or paperworkAt this point Mrs [redacted] owes $for customer pay work to her vehicle which I need cash only, due to the stop pays on the Credit CardI also hope the ins work that was done to Mrs Cutshalls ? car and paid for from ins payment does not get a stop pay issued.The simple solution is to have the responible insurance company step up and resolve this claimSomething is just not right with the delays.I will release car when rental is paid for, and customers car is paid for with cash.Please not Mrs [redacted] has mentioned attorney's and social media slamming in another emailAttached is the rental agreement
To whom it may concern:This is a bad situation for the ***, however it is not Three C's fault that the insurance company was unwilling to pay for a repair at Three C The King's were the "claimant" meaning the other persons insurance company was paying for the repair Many times in claimant situations insurance companies take a "take it or leave it" stance in their offer to pay for repairs Insurers know that the vehicle owner can always turn it over to their own insurance company and they can deal with it later, or perhaps not at all in many cases Three C simply provided a service and all charges for labor, storage, etc were fully explained in our repair authorization and completed The King's vehicle was stored inside while we charged our outside storage fee Three C refunded $to the King's simply as a gesture of kindness They must go after the person that caused the accident ( the insured) and their insurance company (State Farm) to correct this injustice We are unwilling to do anything more that we already have We are simply a service provider and must be paid for the services we deliver Sincerely, Kevin A D.General Manager
While vehicle was at Three-C Charges occurredThree-C deducted charges owed from payments received, customer removed car to another shopThree-C refunded over payment to customerThe insurance denied supplemental repairsThree-C made refund to customer and the dispute is on the insurance company in our beliefs
Complaint # [redacted] 3C Body Shop S [redacted] [redacted] ) Wed, 01/31/2:pm I previously filed a complaint against 3C body shop regarding a broken radioI want to say that Kevin Darst and his crew at 3C went to the ends of the earth to fix my radioTheir customer service is a model for other businessesNot only did they make all efforts to fix my car radio but they did more than expectedPlease use this as a response to my complaint [redacted]
This customer has a meeting to resolve this Today 10/19/
Thanks for monitoring my complaint (ID [redacted] ) against Three C Body Shops, Inc You left me a voicemail message asking if I got the check Three C mailed me, and the answer is yes, I finally received it in the mail yesterday, on Monday February 29th.Although Three C claims they mailed it on Feb 23rd, you can note in the attached picture of the envelope that they sent they check in that the postmark date is Friday, Feb 26th Thanks for your help!
I have a verbal agreement with Three C to not perform any work to my vehicle without my authorization This is where Three C is trying to get conformation from me for the payment to tear my car down A payment in which I didn't agree tooAlso Kevin stated that my parts were not at Three C and when I had to go through all the trouble tracking them down...they all the sudden were at Three C and he admitted it was a mistake on his company's end A mistake he made personally as he was the one to walk the lot looking for my parts advising me to take it up with the TOW company When he contacted me telling me he found my parts he mentioned that all of them weren't there and he just had the Bumper cover and dealing with the lies from this company there was noway I was going to agree to them bringing this to my houseAnd I would still like a written apology for the misconduct and derogatory comments on Three C's behalf Kevin in particular
Tell us why here...Miss [redacted] yesterday I spoke with [redacted] on the phone in regards to your vehicle taking six weeks to complete there is a long list of notes that explains every day every delay that happenedMy employee ? was advised to never unlock the door after hours for this very reason he did not have full access to release your vehicle collect your money and put it where it needed to be? You folks came after hours so my staff reacted the way they shouldAs far as spitting and threatening you I believe none of thatAl is a dedicated loyal employee for years after speaking with mrH [redacted] yesterday I could certainly see who had the temper control problem, ? sorry I cannot address this any more professional than that? The vehicle needs to be picked up with a police escort and make arrangements with me the price is $thank you? Kevin D***
We would like to see the camera footage of the incident You should be able to clearly see in the footage who is chasing who out of the buildingMy husband walked away from your employee several times and your employee kept coming out threateningWhen I stepped out of my vehicle to tell him that we are trying to leave and to just go back insideHe proceeded to threaten me and told me come on [redacted] I will kick your *** Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
I am sorry there are no recordings to shareOur people reported all of this to me as soon as it happened by cell I wish they would have followed my direction not to open the doors for any reason after hours and none of this would have ever happened and I could move on to serving our customersI have that policy to protect employees from crime I have gave specific directions to you on picking up the car and paying the chargesI apologize but thats the only resolution to ending this