There is no way that I believe that you do not have cameras in the area that you are locatedThis is just another example of your company trying to cover up the fact that Al K [redacted] came out of the building several times threatening us and assaulting my fiancé We will be there with the police escort and will have made a police report and filing assault charges against said individualIt is ridiculous that you allow your employees to treat customers the way that he didWe were promised over the phone that they would wait for us and then get spit on and threatened when we ask them to hold up to their end of the bargainAll we wanted at that time was to pay the money and get our carFunny how Al said if we lived farther away he would go get the keys for usAnd for any man to threaten a woman is totally unacceptableEspecially when it is one of your employeesI would like a formal apology from him and your companyAlso to be known what type of discipline said employee has received Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Kevin at Three C body shop said he walked the lot and my parts were not there after others had said the same thing After proving to him that they were he called me back and offered to drop them off at my house telling me the only thing that was there was the Bumper cover After refusing the delivery I picked up the parts that he said he had and to my surprise there was my bumper in perfect condition minus the absorbers were bent So I had already went out and purchases a Bumper and absorbers going on his word that ALL they had of my parts was the Bumper CoverSo I made purchases for parts they had in their possession and all that I needed for my car was the bumper absorbers Attached is the receipt for the Bumper and absorbers Also my Bumper cover appears to have been drug around damaging the corner of the cover So Kevin if you get this message I'm just giving you an opportunity to make this right As you said it was a mistake you found in your company (your mistake) and I shouldn't have to be the one to pay I brought my car to Three C not only because of the advertising but I grew up around Three C years ago when the only one was on Harrisburg Pike Never would I have expected to be lied to and disrespected as a customerAlso me not being a mechanic I assembled my car in less than hours...So why did the bill go from $to have my car removed to $with nothing more done to my car and how can certified mechanics have over hours in the tear down of my vehicle? and neglect the parts? Being that this is such a reputable company
please find the auth attachment.Please notice its page 1-I do apolgize for any mis-understandingAs an attempt to settle this I will except $of the dueGood until Friday 07/29/
Hello responding to the Revdex.com complaint the everything was authorized by executing your signature on our authorizationWe do not feel that we were highly priced the vehicle at one point or other was covered inside the building it wasn't just for rain outside pre wash the vehicle was too clearly see all the damage then we use a marker to mark on the car's to point out the damage the waste removal charge is charged on every car that comes inI will refund the $if that will satisfy this completelyPlease advisePlease any futher communcation should come from [redacted] as she is the person that signed auth.Kevin
Tell us why here...Miss [redacted] yesterday I spoke with [redacted] on the phone in regards to your vehicle taking six weeks to complete there is a long list of notes that explains every day every delay that happenedMy employee was advised to never unlock the door after hours for this very reason he did not have full access to release your vehicle collect your money and put it where it needed to be You folks came after hours so my staff reacted the way they shouldAs far as spitting and threatening you I believe none of thatAl is a dedicated loyal employee for years after speaking with mrH [redacted] yesterday I could certainly see who had the temper control problem, sorry I cannot address this any more professional than that The vehicle needs to be picked up with a police escort and make arrangements with me the price is $thank you Kevin D***
$repair A tool for estimating completion dates are days per $1000.Customer called about the power steering, Three-C went to her work and found it low We filled and checked for leaksNo additional charge.Hood coming openThe Insurance company wrote the repair with used partsThis was a used hood that was defectiveThree-C ordered and paid for all oem parts Three-C loaned a car to the customer for this repair.The mechanics at the dealer stated that the transmission lines where not sealed correctlyThis was falseTurns out the radiator had internal damage from the accident that put water in the transmission causing failureThree-C payed for new radiator and used transmissionAlso submitted supplement to the Insurance and never have gotten a return callI ask customer to help with that. Now I don't know whats wrong with the carThe car has check engine lights on that have never been fixedThey are not from the accident.Three- C has made a mistake on just trying to fix this carWe should have made insurance handle from the beginningCustomer should contact the insurance company
To whom it may concern:This is a bad situation for the ***, however it is not Three C's fault that the insurance company was unwilling to pay for a repair at Three C? The King's were the "claimant" meaning the other persons insurance company was paying for the repair? Many times in claimant situations insurance companies take a "take it or leave it" stance in their offer to pay for repairs? Insurers know that the vehicle owner can always turn it over to their own insurance company and they can deal with it later, or perhaps not at all in many cases? Three C simply provided a service and all charges for labor, storage, etc were fully explained in our repair authorization and completed? The King's vehicle was stored inside while we charged our outside storage fee? Three C refunded $to the King's simply as a gesture of kindness? They must go after the person that caused the accident ( the insured) and their insurance company (State Farm) to correct this injustice? We are unwilling to do anything more that we already have? We are simply a service provider and must be paid for the services we deliver? ? Sincerely,? Kevin A D.General Manager
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:3C failed to provide and accurate cost to repair my vehicle up front, to such a degree that it made the difference between my vehicle being totaled or repairedThe at-fault driver failed to stop at a stop sign and could have killed me and my childrenYet I am the one being held accountableWhat I want is 1) the storage fees and part charges waived due to 3C's failure to provide an accurate repair cost 2) loss of use charges submitted to the at-fault driver 3) any repair charges to come out of the monies paid to 3C by the insurance companyI need this nightmare to end but do not have any options to make that happen Regards, [redacted]
We are the repair experts and are factory certified and have responsibility to the vehicleowner and our certification from the factory to repair the vehicle properlyYour desire is tohave your vehicle repaired properly...Thats what we want as wellI need a door and mouldings approved and we will produce a quality repair
We regret that the service you received prompted you to file a complaintBut wish to Thank You for bringing these matters to our attentionWe take actionable measures to ensure that our staff conducts themselves in a manner that reflects the high regards that we have for our customers and will be implementing new communication procedures to address our customer service experience On 10/21/we sent an email to the [redacted] - [redacted] and Nationwide reflecting our fee of $plus tax of 7.5% of daily storage feesThese fees are again listed in our repair agreement along with administrative fees and photo fees that was signed and sent on 10/23/To be fair, upon our initial interaction, we feel as though we communicated the fees we charge upfront, in writing and verbally On 10/25/Jecely T [redacted] noted a returned call from the [redacted] - [redacted] , requested a down payment and explained the Total Loss process On 10/27/Jecely T [redacted] noted an Total Loss email that was sent after a verbal conversation with Nationwide’s- [redacted] DiazIt appears that email was sent in error as we did not receive the written verification until 12/1/to deem the vehicle a total lossOn 11/14/ [redacted] D [redacted] with Nationwide came in asked questions, met with Alex, and looked at the vehicle On 11/20/Our General Manager- Kevin D***, noted the [redacted] - [redacted] frustration with attempts to settle their inconvenience of the process with a good-faith lease vehicle as a” loaner vehicle” that was occupied fee free for daysThese fees would have exceeded $plus tax On 11/30/ [redacted] with Nationwide came to inspect their vehicle On 12/1/Nationwide deemed the vehicle a total loss On 12/4/ [redacted] - [redacted] came in signed a release, removed belonging out of their vehicleOn 12/5/General Manager-Kevin D [redacted] returned $500, in good-faith to the [redacted] - [redacted] after another explanation of our procedures and responsibilities in dealing with a total loss and explaining the insurance’s responsibilities On 1/2/Our Attorney contacted the [redacted] - [redacted] by letter addressing Nationwide Insurance and the deduction of $2118.08, Nationwide’s choice to use the words “3c’s excessive charges” and Nationwide’s duty to pay the claim for a total loss claimIt also mentions that Three-C has every right to be compensated for services performed before Nationwide made the determination that the vehicle was a total loss After investigating, reviewing and not repeating the other dates and communications mentioned (as our documentation coincides even though our language differs)We feel whole heartedly that we were not negligent with our dealings with the [redacted] - [redacted] and even made exceptional measures to keep them as a satisfied customer by providing a (loaner vehicle $and $refund) totaling a $loss to Three-C BodyshopEven in our best attempt to cut administrative cost and limit responses (as we document all incoming and out going communication) we realize that attempting to honor the [redacted] - [redacted] cost concerns that we inconvenienced their experience through lack of communication and perhaps misunderstandingMany thanks for allowing us the opportunity to prevent a similar situation from recurring In closing, we urge the [redacted] - [redacted] to have the refund conversation with their insurer who appears to oweWe provided a service All the best, Three-C Body Shop, INC
There is no way that I believe that you do not have cameras in the area that you are locatedThis is just another example of your company trying to cover up the fact that Al K [redacted] came out of the building several times threatening us and assaulting my fiancé We will be there with the police escort and will have made a police report and filing assault charges against said individualIt is ridiculous that you allow your employees to treat customers the way that he didWe were promised over the phone that they would wait for us and then get spit on and threatened when we ask them to hold up to their end of the bargainAll we wanted at that time was to pay the money and get our carFunny how Al said if we lived farther away he would go get the keys for usAnd for any man to threaten a woman is totally unacceptableEspecially when it is one of your employeesI would like a formal apology from him and your companyAlso to be known what type of discipline said employee has received Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Kevin at Three C body shop said he walked the lot and my parts were not there after others had said the same thing After proving to him that they were he called me back and offered to drop them off at my house telling me the only thing that was there was the Bumper cover After refusing the delivery I picked up the parts that he said he had and to my surprise there was my bumper in perfect condition minus the absorbers were bent So I had already went out and purchases a Bumper and absorbers going on his word that ALL they had of my parts was the Bumper CoverSo I made purchases for parts they had in their possession and all that I needed for my car was the bumper absorbers Attached is the receipt for the Bumper and absorbers Also my Bumper cover appears to have been drug around damaging the corner of the cover So Kevin if you get this message I'm just giving you an opportunity to make this right As you said it was a mistake you found in your company (your mistake) and I shouldn't have to be the one to pay I brought my car to Three C not only because of the advertising but I grew up around Three C years ago when the only one was on Harrisburg Pike Never would I have expected to be lied to and disrespected as a customerAlso me not being a mechanic I assembled my car in less than hours...So why did the bill go from $to have my car removed to $with nothing more done to my car and how can certified mechanics have over hours in the tear down of my vehicle? and neglect the parts? Being that this is such a reputable company
please find the auth attachment.Please notice its page 1-I do apolgize for any mis-understandingAs an attempt to settle this I will except $of the dueGood until Friday 07/29/
Hello responding to the Revdex.com complaint the everything was authorized by executing your signature on our authorizationWe do not feel that we were highly priced the vehicle at one point or other was covered inside the building it wasn't just for rain outside pre wash the vehicle was too clearly see all the damage then we use a marker to mark on the car's to point out the damage the waste removal charge is charged on every car that comes inI will refund the $if that will satisfy this completelyPlease advisePlease any futher communcation should come from [redacted] as she is the person that signed auth.Kevin
Tell us why here...Miss [redacted] yesterday I spoke with [redacted] on the phone in regards to your vehicle taking six weeks to complete there is a long list of notes that explains every day every delay that happenedMy employee was advised to never unlock the door after hours for this very reason he did not have full access to release your vehicle collect your money and put it where it needed to be You folks came after hours so my staff reacted the way they shouldAs far as spitting and threatening you I believe none of thatAl is a dedicated loyal employee for years after speaking with mrH [redacted] yesterday I could certainly see who had the temper control problem, sorry I cannot address this any more professional than that The vehicle needs to be picked up with a police escort and make arrangements with me the price is $thank you Kevin D***
$repair A tool for estimating completion dates are days per $1000.Customer called about the power steering, Three-C went to her work and found it low We filled and checked for leaksNo additional charge.Hood coming openThe Insurance company wrote the repair with used partsThis was a used hood that was defectiveThree-C ordered and paid for all oem parts Three-C loaned a car to the customer for this repair.The mechanics at the dealer stated that the transmission lines where not sealed correctlyThis was falseTurns out the radiator had internal damage from the accident that put water in the transmission causing failureThree-C payed for new radiator and used transmissionAlso submitted supplement to the Insurance and never have gotten a return callI ask customer to help with that. Now I don't know whats wrong with the carThe car has check engine lights on that have never been fixedThey are not from the accident.Three- C has made a mistake on just trying to fix this carWe should have made insurance handle from the beginningCustomer should contact the insurance company
To whom it may concern:This is a bad situation for the ***, however it is not Three C's fault that the insurance company was unwilling to pay for a repair at Three C? The King's were the "claimant" meaning the other persons insurance company was paying for the repair? Many times in claimant situations insurance companies take a "take it or leave it" stance in their offer to pay for repairs? Insurers know that the vehicle owner can always turn it over to their own insurance company and they can deal with it later, or perhaps not at all in many cases? Three C simply provided a service and all charges for labor, storage, etc were fully explained in our repair authorization and completed? The King's vehicle was stored inside while we charged our outside storage fee? Three C refunded $to the King's simply as a gesture of kindness? They must go after the person that caused the accident ( the insured) and their insurance company (State Farm) to correct this injustice? We are unwilling to do anything more that we already have? We are simply a service provider and must be paid for the services we deliver? ? Sincerely,? Kevin A D.General Manager
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:3C failed to provide and accurate cost to repair my vehicle up front, to such a degree that it made the difference between my vehicle being totaled or repairedThe at-fault driver failed to stop at a stop sign and could have killed me and my childrenYet I am the one being held accountableWhat I want is 1) the storage fees and part charges waived due to 3C's failure to provide an accurate repair cost 2) loss of use charges submitted to the at-fault driver 3) any repair charges to come out of the monies paid to 3C by the insurance companyI need this nightmare to end but do not have any options to make that happen Regards, [redacted]
Attached is correspondence between myself and 3c
We are the repair experts and are factory certified and have responsibility to the vehicleowner and our certification from the factory to repair the vehicle properlyYour desire is tohave your vehicle repaired properly...Thats what we want as wellI need a door and mouldings approved and we will produce a quality repair
We regret that the service you received prompted you to file a complaintBut wish to Thank You for bringing these matters to our attentionWe take actionable measures to ensure that our staff conducts themselves in a manner that reflects the high regards that we have for our customers and will be implementing new communication procedures to address our customer service experience On 10/21/we sent an email to the [redacted] - [redacted] and Nationwide reflecting our fee of $plus tax of 7.5% of daily storage feesThese fees are again listed in our repair agreement along with administrative fees and photo fees that was signed and sent on 10/23/To be fair, upon our initial interaction, we feel as though we communicated the fees we charge upfront, in writing and verbally On 10/25/Jecely T [redacted] noted a returned call from the [redacted] - [redacted] , requested a down payment and explained the Total Loss process On 10/27/Jecely T [redacted] noted an Total Loss email that was sent after a verbal conversation with Nationwide’s- [redacted] DiazIt appears that email was sent in error as we did not receive the written verification until 12/1/to deem the vehicle a total lossOn 11/14/ [redacted] D [redacted] with Nationwide came in asked questions, met with Alex, and looked at the vehicle On 11/20/Our General Manager- Kevin D***, noted the [redacted] - [redacted] frustration with attempts to settle their inconvenience of the process with a good-faith lease vehicle as a” loaner vehicle” that was occupied fee free for daysThese fees would have exceeded $plus tax On 11/30/ [redacted] with Nationwide came to inspect their vehicle On 12/1/Nationwide deemed the vehicle a total loss On 12/4/ [redacted] - [redacted] came in signed a release, removed belonging out of their vehicleOn 12/5/General Manager-Kevin D [redacted] returned $500, in good-faith to the [redacted] - [redacted] after another explanation of our procedures and responsibilities in dealing with a total loss and explaining the insurance’s responsibilities On 1/2/Our Attorney contacted the [redacted] - [redacted] by letter addressing Nationwide Insurance and the deduction of $2118.08, Nationwide’s choice to use the words “3c’s excessive charges” and Nationwide’s duty to pay the claim for a total loss claimIt also mentions that Three-C has every right to be compensated for services performed before Nationwide made the determination that the vehicle was a total loss After investigating, reviewing and not repeating the other dates and communications mentioned (as our documentation coincides even though our language differs)We feel whole heartedly that we were not negligent with our dealings with the [redacted] - [redacted] and even made exceptional measures to keep them as a satisfied customer by providing a (loaner vehicle $and $refund) totaling a $loss to Three-C BodyshopEven in our best attempt to cut administrative cost and limit responses (as we document all incoming and out going communication) we realize that attempting to honor the [redacted] - [redacted] cost concerns that we inconvenienced their experience through lack of communication and perhaps misunderstandingMany thanks for allowing us the opportunity to prevent a similar situation from recurring In closing, we urge the [redacted] - [redacted] to have the refund conversation with their insurer who appears to oweWe provided a service All the best, Three-C Body Shop, INC