Thrifty Car Sales of Sacramento

ON 2/27/UNIEVE [redacted] PURCHASED A SATURN RELAY UNDER CONDITIONAL SALES CONTRACT FROM OUR DEALERSHIPON 3/7/THE HUSBAND OF UNIEVE [redacted] CONTACTED US STATING THAT HE BELIEVES THE VEHICLE HAS TRANSMISSION ISSUESAT THIS TIME HE WAS GIVEN AN APPOINTMENT TO BRING THE VEHICLE INTO OUR DEALERSHIP TO DIAGNOSE THE PROBLEMWE WERE LATER CONTACTED BY THE CUSTOMERS HUSBAND STATING THAT HE DIDNT FEEL THE VEHICLE COULD BE DRIVEN TO SACRAMENTO AS HE LIVES IN STOCKTON SO WE OFFERED TO SEND SOMEONE TO HIS HOME IN STOCKTON TO DRIVE THE VEHICLEUPON INSPECTION OF THE VEHICLE THE MECHANIC DETERMINED THAT IN FACT AXLE WAS WORN AND GAVE UNIEVES HUSBAND $TO HAVE THE REPAIRS DONEON 3/12/UNIEVES HUSBAND CONTACTED US STATING THAT THE DASH SEEMED TO HAVE A SHORT CAUSING THE DASH LAMPS TO FLICKER AT TIMES AND THAT THE VEHICLE STILL HAS SUSPENSION ISSUES SO WE SENT THE VEHICLE TO REPAIR SHOP TO BE DIAGNOSEDON 3/15/IT WAS DETERMINED TO NEED BOTH OUTER TIE ROD ENDS AND CONTROL ARM BUSHINGSAT THAT TIME WE AUTHORIZED THE REPAIRS AT NO COST TO THE CUSTOMERTHE MECHANIC SHOP WAS NOT ABLE TO DUPLICATE THE FLICKERING OF AN INTERNAL LAMPSON 3/21/UNIEVE AND HER HUSBAND CAME TO OUR DEALERSHIP DEMANDING TO BE SWITCHED TO A DIFFERENT VEHICLE AT WHICH TIME WE SHOWED THEM OTHER VEHICLES IN THE SAME PRICE RANGETHEY AGAIN ENTERED INTO A CONDITIONAL SALES CONTRACT FOR A GMC ENVOY BUT THIS TIME FINANCING THE REMAINDER OF $2,ON 4/21/THE CUSTOMER CALLED STATING THAT THE VEHICLE HAS CHECK ENGINE LAMP AND TICKING NOISE, WE SENT THE VEHICLE OUT FOR DIAGNOSTIC AND FOUND A LIFTER NOISEREPAIRS WERE PERFORMED TO REPLACE AND REPAIR HEADS AND HEAD GASKETS AT NO COST TO THE CUSTOMERON 7/2/UNIEVES HUSBAND CALLED STATING HE AGAIN HERES A TICKING NOISE AND VEHICLE HAS A CHECK ENGINE LAMPAT THIS TIME HE WAS TOLD THAT HE SHOULD TAKE THE VEHICLE TO HAVE IT INSPECTED BY HIS OWN MECHANIC AND THAT HE PURCHASED THIS VEHICLE AND CONSIDERING THAT FACT THAT A FEW MONTHS HAVE PASSED WE WILL NOT REPAIR THE VEHICLE FOR HIMAT THIS TIME UNIEVE [redacted] AND HER HUSBAND BOTH CONTINUED TO CALL CONSTANTLY TO DEMAND WE UNWIND THE DEAL, THIS DEMAND WAS REFUSED TO THEMTHE AMOUNT OF PHONE CALLS ESCALATED SO HIGH THAT THE OWNER BLOCKED THE PHONE #'S THROUGH [redacted] THIS VEHICLE WAS PURCHASED NOTHING PROMISEDWE WILL NOT BE REFUNDING ANYTHING OR REPAIRING THE VEHICLE AT THIS POINT

I am rejecting this response because: THEY did not offer me any extended warranty on the Camry Most of what they are saying is a lie or they have twisted the true story to their benefitThe impala completely broke down after they had work done on the carThats why they let me switch cars but they gave me limited optionsCurrently the Camry is driving worse by the dayI took it to them to work on the axle and rack and pinion, also the oil change alignment and transmission fluidThey couldnt show me any proof about what was done and said they didnt know if the fluids had been looked at I did not act unreasonableMy check engone light qnd battery light came on days after they worked on the camryMo a manager at thrifty car sales began getting an attitude with meI asked him so im paying 14,for a car thats going to break down on me ? He said you could be paying 100,I dont care thats not our problem They say the fully inspect these cars which is a lie because if so they wouldnt have so many customer complaintsOn both cars they told me I had a day warranty if anything went wrong they would fix it at no charge to meI had told them about my transmission acting up on the camryBefore the days was up they said until the check engine light came on they couldnt do anything....it was a month and a half later the check engine light came on and I was told they wouldnt help meI still want my money back to go some where else or for them to pay to fix it I dont trust their shop who knows qhat they have done to the car because obviously the suspension wasnt done right if its poping when turned left and right its not a smooth ride any moreI was told I had an additional day after they worked on the Camry so why should I spend money and time taking it to a different shop when they couldve taken it and checked it out themselves? Please help I have a year old daughter I work, if he car breaks down I will be completely stranded

Tell us why here...On August 2, [redacted] PURCHASED ON INFINITY FROM OUR DEALERSHIP UNDER CONDITIONAL SALES CONTRACT AS-ISON AUGUST 11, THE CUSTOMER CAME IN STATING THAT THE RPM SOMETIMES DOESNT WORK ON THE DASHUPON FURTHER EXAMINIATION WE FOUND THE CLUSTER WAS INFACT HAVING AN ISSUE WITH SOME LIGHTS NOT BEING VISIBLE ALL OF THE TIME AS WELL AS THE RPM NOT REGISTERINGWE REMOVED THE CLUSTER AND SENT TO AN OUTSIDE REPAIR FACILITY AND KEPT THE VEHICLE OVERNIGHTAT THIS TIME WE GAVE THE CUSTOMER A LOANER VEHICLE TO DRIVE BECAUSE HE WAS NOT PREPARED TO LEAVE THE VEHICLE OVERNIGHT AND HE HAD NO MEANS TO GET HOMEA FEW DAYS LATER THE CUSTOMER CAME BACK TO THE DEALERSHIP AND SAID THE CLUSTER WAS STILL HAVING ISSUES AT WHICH TIME WE EXPLAINED WE WOULD AGAIN NEED TO REMOVE THE CLUSTER TO SNED IT TO THE SHOP THAT REPAIRED IT PREVIOUSLYULTIMATELY [redacted] AGREED TO TAKE HIS VEHICLE TO THE SHOP DIRECTLY AND HAVE THE REPAIRS DONE UNDER WARRANTYAPPARENTLY WHEN [redacted] FOUND THAT HE WOULD NEED TO LEAVE HIS VEHICLE OVERNIGHT AND CALLED TO REQUEST ANOTHER LOANER VEHICLEUNFORTUNATELY AT THAT TIME WE HAD NONE AVAILABLE AND INFORMED HIM THAT WE COULDN'T HELP HIMAT THIS TIME HE BECAME VERY ANGRY AND WE NEVER HEARD FROM [redacted] AFTER THATAT NO TIME WOULD ANYONE REFUSE TO TALK TO [redacted] ***BOTH [redacted] AND [redacted] SPOKE WITH [redacted] AND HIS WIFE [redacted] ON NUMEROUS OCCASIONS AND THE CUSTOMER IS JUST UNSATISFIED THAT WE DID NOT ACCOMIDATE HIM MOREOUR COMPANY FEELS THAT WE DID WHAT WE SAID WE WOULD DO WHICH IS HAVE THE CLUSTER RPM PROBLEM REPAIRED

GOOD MORNING [redacted] REGARDING [redacted] ***, OUR COMPANY FEELS THAT WE ADDRESSED THE SERVICE ISSUE WITH THIS CUSTOMER. THE ISSUE WITH THE VEHICLE WAS A CLUSTER ISSUE WHICH WE PAID TO HAVE REPAIRED. WE DO NOT FEEL THAT WE NEED TO REPAIR ANYTHING ELSE ON THE VEHICLE AS IT WAS SOLD AS-IS AND WE PROMISED NOTHING ELSE.

The $check made payable to *** is for payment to Total car Care for the head repairs performed on Unieve's vehicle*** is the owner of Total Car Care

Please review both Conditional Sales Contract agreements, and Contract cancellation option agreementsI have also supplied documentation from the repair facility which performed repairs on both vehiclesFurthermore, No additional warranty was ever implied to Ms*** either in writing or verballyWe were not obligated to allow Ms*** out of the original contract but did so with the intention of maintaining relationship with a potential repeat customerWe really feel like Ms*** will never be satisfied with our attempts to help her, this is the reason why we decided that we would no longer work on her vehicle without a diagnostic from another mechanic shopOnce this was requested from Ms*** she became very unreasonable and demandingWe really try to work with our customers regardless of agreementsEvery used car is different situation and we sincerely hope Ms*** the best.?

ON APRIL 10TH *** PURCHASED A USED VEHICLE UNDER CONDITIONAL SALES CONTRACTON APRIL 13TH *** CALLED TO STATE SHE WAS HAVING AN ISSUE WITH HER C-D PLAYER NOT WORKING AND ALSO NOTICED A HARD SHIFT WHEN PUTTING THE VEHICLE INTO DRIVE FROM REVERSEA COURTESY SERVICE APPOINTMENT
WAS SCHEDULED FOR HER TO BRING IN HER VEHICLE APRIL 18TH TO CHECK THE TRANSMISSION ISSUEWEST COAST AUDIO WAS HIRED TO REPAIR THE C-D PLAYER RESOLVING THE ISSUE WITH HER STEREOUPON INSPECTION OF THE HARD SHIFT PROBLEM WE DETERMINED THE TRANSMISSION ISSUE WOULD BE BEST RESOLVED BY REBUILDING THE UNITWE HAD THE UNIT REBUILT AT NO COST TO *** AS WELL AS REPAIRED THE C-D UNIT AT NO COST TO ***ON APRIL 29TH *** SENT SOMEONE ELSE TO DROP OFF HER VEHICLE (IN RUNNING CONDITION) WITHOUT CONTACTING US FIRST STATING THAT THE VEHICLE HAS THE SAME ISSUES WITH BOTH THE C-D PALYER AND TRANSMISSIONIMMEDIATELY WE CALLED WEST COAST AUDIO TO COME OUT TO CHECK THE UNIT THAT WAS ALREADY REPAIRED AND IT WAS VERIFIED THAT THE CUSTOMER HAD PUT THE STEREO CODE IN MORE THAN ONCE INCORRECTLY CAUSING THE UNIT GIVE AN ERROR CODEONCE *** PICKS UP HER VEHICLE WE ARE HAPPY TO SHOW HER HOW TO AVOID THAT FROM HAPPENNING IN THE FUTUREBEING THAT THE VEHICLE WAS DROPPED OFF ON THE WEEKEND WITHOUT AN APPOINTMENT WE PLAN TO HAVE THE MECHANIC SHOP DRIVE AND CHECK THE TRANSMISSION ISSUE TOMORROW TUESDAY MAY 2ND WHICH IS THE FIRST AVAILABLE APPOINTMENT I HAVEAGAIN *** PURCHASED THIS VEHICLE AS-ISTO CLARIFY, *** DOES NOT HAVE ANY WARRANTY, WE ARE FIXING THE ISSUES FOR FREE AT NO CHARGE TO HER

On February 20, Ms *** purchased a Chevrolet Impala from us under Conditional Sales ContractThe vehicle was sold As-IsOn March 4, Ms *** brought a diagnostic from an outside mechanic suggesting miscellaneous gaskets and brakes needed to be replacedWe then at no cost to Ms
*** had the work done on her vehicle based on her own mechanics diagnosisWe also gave her a copy of the invoice stating everything that had been done to the vehicleDuring which time, we gave her a vehicle at cost to drive while her vehicle was being repairedOnce Ms *** got her vehicle back, she began calling to complain of transmission issuesAt this point we give Ms *** the option to switch to another vehicle in the hope that we could resolve the situation and keep her happy so that she may return as a customer in the futureOn March Ms *** again entered into Conditional Sales Contract for a Toyota CamryThis vehicle was also sold As-IsWhen offered to purchase an extended warranty during both purchased Ms *** declinedOn April Ms *** contacted us to state she needed believed she needed an oil changeWe sent the vehicle out at no charge to Ms *** for an oil change and alignment again giving her a vehicle to drive as a courtesyAfter this Ms *** contacted our finance manager to state she believes she hears a noise in the suspension at which time the finance manager explained to her that we will no longer have any repairs done to the vehicle unless she brought a diagnostic paper from an outside mechanic of her choiceMs *** then became very upset and unreasonableWe believe we went above what was called for in the situation with Ms *** considering she purchased the vehicle As-Is

We are very sorry to hear of the frustration caused by a great lack of consideration on the part of our Sales department in this instanceImmediately we will implement a strategy to avoid these type of communication issuesWe understand the importance of customer service and are embarrassed to
hear of such a complaint

I am rejecting this response because: first off the contract that I kust seen looked like the contract from the impala, the cancellation agreement for the purchase of the car was only for days and it waa expensive I was told by luis my salesman no one every really selects this option, dont worry you have days if anything happens to the car just let me know ill take care of it ill talk to them about repairsI asked about an extended warranty and he told me I would have to pay an extra up front which I didnt have at the time On a different occasion I was waiting to speak woth luis and he was conducting another sale I over heard him offering a warranty for years $and that they were going to add it to their car loanI wish I was given that option, I believe thats unfairI never became unreasonable and demanding with themThats not me at allI felt intimidated by mo the managerI always remained respectful So I guess they did change the oil but look they never did the transmission fluid like promised I would be satisfied lf the car im paying 14,for didnt have a check engine light onI took them a diagnostic for the check engine light , amd told them the outside mechanic said the popping noise means the rack and pinion or sonething to do with them woking on it caused the noise & abmovement in the front end of the car They told me they would no longer help me they had done too much alreadyThis os not right at all I was told there was nothing wrong with the transmission by thrifty car sales, luis said until the check engine light comes on we cannot do anythingSo now that the light came on ??? The light came on after having it back from the repairs the did on the front end , along with the battery lightI broke down my car wouldnt start I almost missed my daughter's graduation I had to go buy a new battery My first car with thrifty the impala had a defective motor mount, oil leak, rack and pinion leak, bad rotors, they put new break pads on bad rotors, the side safety mirrors did not workMy current car the Camry rack and pinion leak, check engine light, bad axle, bad battery, needed a oil change and transmission fluid(anyone cant just check the fluid levels you have to take it to a shop or dealership because there is no dip stick, you have to put the car on a lift.) Also needed an alignment They are selling these cars as if theyre in excellent condition, when in reality these cars are a road hazardThey say the fully inspect the cars that the safety is okay and smog okayWell then they are knowingly selling cars that are not safe at top dollar Please help I want a refund I want out of the contract, or for them to have the car fixed like I was promised by a mechanic shop that I trustI dont want them to get the car and then them mess it up even moreThank you

I just received a message from your office regarding a complaint made by*** ***I would like the opportunity to respond to this complaint but after logging into the website it appears that I know longer have the ability to respondHonestly we resolved the issue with *** *** by
repairing the vehicleI have not heard from her since she took possession of the vehicleI am under the impression she no longer has mechanical issuesPlease let me know what my next step should be.Thank you*** ***

Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I need to have a loner vehicle if my vehicle has to be in the shop for more than one day, I have chidren that have school and sports they must attend, I only have one vehicle. I would also like to have the issue addressed that were on my diagnostics test. Please lets get this resolved soon. Thank You or your time.

Tell us why here...On August 2, 2015 [redacted] PURCHASED ON 05 INFINITY FROM OUR DEALERSHIP UNDER CONDITIONAL SALES CONTRACT AS-IS. ON AUGUST 11, 2015 THE CUSTOMER CAME IN STATING THAT THE RPM SOMETIMES DOESNT WORK ON THE DASH. UPON FURTHER EXAMINIATION WE FOUND THE CLUSTER WAS INFACT HAVING AN...

ISSUE WITH SOME LIGHTS NOT BEING VISIBLE ALL OF THE TIME AS WELL AS THE RPM NOT REGISTERING. WE REMOVED THE CLUSTER AND SENT TO AN OUTSIDE REPAIR FACILITY AND KEPT THE VEHICLE OVERNIGHT. AT THIS TIME WE GAVE THE CUSTOMER A LOANER VEHICLE TO DRIVE BECAUSE HE WAS NOT PREPARED TO LEAVE THE VEHICLE OVERNIGHT AND HE HAD NO MEANS TO GET HOME. A FEW DAYS LATER THE CUSTOMER CAME BACK TO THE DEALERSHIP AND SAID THE CLUSTER WAS STILL HAVING ISSUES AT WHICH TIME WE EXPLAINED WE WOULD AGAIN NEED TO REMOVE THE CLUSTER TO SNED IT TO THE SHOP THAT REPAIRED IT PREVIOUSLY. ULTIMATELY [redacted] AGREED TO TAKE HIS VEHICLE TO THE SHOP DIRECTLY AND HAVE THE REPAIRS DONE UNDER WARRANTY. APPARENTLY WHEN [redacted] FOUND THAT HE WOULD NEED TO LEAVE HIS VEHICLE OVERNIGHT AND CALLED TO REQUEST ANOTHER LOANER VEHICLE. UNFORTUNATELY AT THAT TIME WE HAD NONE AVAILABLE AND INFORMED HIM THAT WE COULDN'T HELP HIM. AT THIS TIME HE BECAME VERY ANGRY AND WE NEVER HEARD FROM [redacted] AFTER THAT. AT NO TIME WOULD ANYONE REFUSE TO TALK TO [redacted]. BOTH [redacted] AND [redacted] SPOKE WITH [redacted] AND HIS WIFE [redacted] ON NUMEROUS OCCASIONS AND THE CUSTOMER IS JUST UNSATISFIED THAT WE DID NOT ACCOMIDATE HIM MORE. OUR COMPANY FEELS THAT WE DID WHAT WE SAID WE WOULD DO WHICH IS HAVE THE CLUSTER RPM PROBLEM REPAIRED.

ON 9/30/2015 MR [redacted] PURCHASED AN 04 HUMMER AS-IS NO WARRANTY. ON 10/7/2015 THE CUSTOMER CALLED STATING THAT THE PASSENGER DOOR SEEMED LOSE AND HE NOTICED OIL LEAKING ON HIS DRIVE WAY. WE SET AN APPOINTMENT FOR 10/14/2015 TO TAKE A LOOK AT THE VEHICLE. UPON INSPECTION OF THE VEHICLE THE...

PASSENGER DOOR WAS FOUND TO BE LOSE CAUSING AIR TO COME INTO THE CAB. AN ADJUSTMENT TO THE DOOR HINGE WAS MADE. WHILE INSPECTING THE VEHICLE FOR AN OIL LEAK WE FOUND THERE TO BE RESIDUAL OIL FROM A PREVIOUS LEAK AND ADVISED THE CUSTOMER THAT IF HE STILL THINKS HE HAS AN OIL LEAK TO PLEASE GO GET A DIAGNOSTIC FROM AN OUTSIDE REPAIR FACILITY. MR [redacted] DID NOT COME BACK UNTIL 12/10/2015 WITH A DIAGNOSTIC FROM THE DEALERSHIP. WHILE THE DIAGNOSTIC HE BROUGHT DOES INDICATE THERE IS A TRANSMISSION PAN LEAK, WE FEEL THAT BECAUSE IT HAS BEEN 3 MONTHS SINCE THE PURCHASE DATE AND 2 MONTHS SINCE WE REQUESTED THE DIAGNOSTIC IT IS UNREASONABLE FOR US TO PAY FOR ANY REPAIRS TO THE VEHICLE AS HE HAS NO WARRANTY. WHEN MR [redacted] CAME IN WITH THE DIAGNOSTIC HE ALSO EXPRESSED TO HIS SALESMAN THAT HE SIMPLY DECIDED THAT HE WANTED A DIFFERENT VEHICLE AND THAT HIS ISSUE IS NOT REALLY ABOUT THE OIL LEAK. UNFORTUNATELY AT THIS TIME WE DECLINE TO REPAIR OR PAY FOR REPAIRS TO MR [redacted]S VEHICLE.

UNFORTUNATELY THE VEHICLE THAT WAS ADVERTISED WITH [redacted] WAS POSTED WITH THE INCORRECT ASKING PRICE. AS SOON AS THE CONSUMER CAME AND INQUIRED ABOUT THE VEHICLE WE TOOK THE VEHICLE OFF OF THE MARKET. AS IT WAS THE WEEKEND, WE EMAILED [redacted] BUT THE PRICE COULD NOT BE CHANGED UNTIL...

MONDAY. WE REGRET THE DISCREPANCY AND ASK THE CONSUMER TO UNDERSTAND THIS AS HUMAN ERROR.

I am rejecting this response because: Everything that they are saying is false. They sold me a van with engine issues & I asked for my money back than they refused. Once they refused they offered me anything else off there lot . That's when I got the 2007 gmc that cost almost $3000 more. In the 1st week of me having the gmc the check engine lite came on and reading several different codes. I than gave thirty 4 different attempts to fix the issue which they sent it to there family's shop . After there 4 attempts the truck has never been fixed and the issue is worse. I also see that they stated that they blocked me. Never blocked my fiance and nothing is in my finances name nor was that his money . Only after I requested my deposits back a 2nd time they blocked me from calling.  And if it was sold as is why did they attempt to fix it 4 different times?? I have since than payed the truck off so im requesting all of my money back. I also have asked them for all my invoices since they fixed it and they have yet to give them to me. I purchased this vehicle from my disabled son ssi account and im very unsatisfied. Thrifty Car sales are wrong & they know it. If you google & read the reviews and what customers say you would be shocked. Im wishing I would've read about them before dealing with them.

ON 2/27/2016 UNIEVE [redacted] PURCHASED A 06 SATURN RELAY AS-IS UNDER CONDITIONAL SALES CONTRACT FROM OUR DEALERSHIP. ON 3/7/2016 THE HUSBAND OF UNIEVE [redacted] CONTACTED US STATING THAT HE BELIEVES THE VEHICLE HAS TRANSMISSION ISSUES. AT THIS TIME HE WAS GIVEN AN APPOINTMENT TO BRING THE VEHICLE INTO...

OUR DEALERSHIP TO DIAGNOSE THE PROBLEM. WE WERE LATER CONTACTED BY THE CUSTOMERS HUSBAND STATING THAT HE DIDNT FEEL THE VEHICLE COULD BE DRIVEN TO SACRAMENTO AS HE LIVES IN STOCKTON SO WE OFFERED TO SEND SOMEONE TO HIS HOME IN STOCKTON TO DRIVE THE VEHICLE. UPON INSPECTION OF THE VEHICLE THE MECHANIC DETERMINED THAT IN FACT 1 AXLE WAS WORN AND GAVE UNIEVES HUSBAND $200 TO HAVE THE REPAIRS DONE. ON 3/12/2016 UNIEVES HUSBAND CONTACTED US STATING THAT THE DASH SEEMED TO HAVE A SHORT CAUSING THE DASH LAMPS TO FLICKER AT TIMES AND THAT THE VEHICLE STILL HAS SUSPENSION ISSUES SO WE SENT THE VEHICLE TO REPAIR SHOP TO BE DIAGNOSED. ON 3/15/2016 IT WAS DETERMINED TO NEED BOTH OUTER TIE ROD ENDS AND CONTROL ARM BUSHINGS. AT THAT TIME WE AUTHORIZED THE REPAIRS AT NO COST TO THE CUSTOMER. THE MECHANIC SHOP WAS NOT ABLE TO DUPLICATE THE FLICKERING OF AN INTERNAL LAMPS. ON 3/21/2016 UNIEVE AND HER HUSBAND CAME TO OUR DEALERSHIP DEMANDING TO BE SWITCHED TO A DIFFERENT VEHICLE AT WHICH TIME WE SHOWED THEM OTHER VEHICLES IN THE SAME PRICE RANGE. THEY AGAIN ENTERED INTO A CONDITIONAL SALES CONTRACT FOR A 07 GMC ENVOY AS-IS BUT THIS TIME FINANCING THE REMAINDER OF $2,290.00. ON 4/21/2016 THE CUSTOMER CALLED STATING THAT THE VEHICLE HAS CHECK ENGINE LAMP AND TICKING NOISE, WE SENT THE VEHICLE OUT FOR DIAGNOSTIC AND FOUND A LIFTER NOISE. REPAIRS WERE PERFORMED TO REPLACE AND REPAIR HEADS AND HEAD GASKETS AT NO COST TO THE CUSTOMER. ON 7/2/2016 UNIEVES HUSBAND CALLED STATING HE AGAIN HERES A TICKING NOISE AND VEHICLE HAS A CHECK ENGINE LAMP. AT THIS TIME HE WAS TOLD THAT HE SHOULD TAKE THE VEHICLE TO HAVE IT INSPECTED BY HIS OWN MECHANIC AND THAT HE PURCHASED THIS VEHICLE AS-IS AND CONSIDERING THAT FACT THAT A FEW MONTHS HAVE PASSED WE WILL NOT REPAIR THE VEHICLE FOR HIM. AT THIS TIME UNIEVE [redacted] AND HER HUSBAND BOTH CONTINUED TO CALL CONSTANTLY TO DEMAND WE UNWIND THE DEAL, THIS DEMAND WAS REFUSED TO THEM. THE AMOUNT OF PHONE CALLS ESCALATED SO HIGH THAT THE OWNER BLOCKED THE PHONE #'S THROUGH [redacted] THIS VEHICLE WAS PURCHASED AS-IS NOTHING PROMISED. WE WILL NOT BE REFUNDING ANYTHING OR REPAIRING THE VEHICLE AT THIS POINT.

GOOD MORNING [redacted]REGARDING [redacted], OUR COMPANY FEELS THAT WE ADDRESSED THE SERVICE ISSUE WITH THIS CUSTOMER. THE ISSUE WITH THE VEHICLE WAS A CLUSTER ISSUE WHICH WE PAID TO HAVE REPAIRED. WE DO NOT FEEL THAT WE NEED TO REPAIR ANYTHING ELSE ON THE VEHICLE AS IT WAS SOLD AS-IS AND WE PROMISED NOTHING ELSE.

I am rejecting this response because: THEY did not offer me any extended warranty on the Camry.  Most of what they are saying is a lie or they have twisted the true story to their benefit. The impala completely broke down after they had work done on the car. Thats why they let me switch cars but they gave me limited options. Currently the Camry is driving worse by the day. I took it to them to work on the axle and rack and pinion, also the oil change alignment and transmission fluid. They couldnt show me any proof about what was done and said they didnt know if the fluids had been looked at.  I did not act unreasonable. My check engone light qnd battery light came on days after they worked on the camry. Mo a manager at thrifty car sales began getting an attitude with me. I asked him so im paying 14,000 for a car thats going to break down on me ? He said you could be paying 100,000 I dont care thats not our problem.  They say the fully inspect these cars which is a lie because if so they wouldnt have so many customer complaints. On both cars they told me I had a 30 day warranty if anything went wrong they would fix it at no charge to me. I had told them about my transmission acting up on the camry. Before the 30 days was up they said until the check engine light came on they couldnt do anything....it was a month and a half later the check engine light came on and I was told they wouldnt help me. I still want my money back to go some where else or for them to pay to fix it I dont trust their shop who knows qhat they have done to the car because obviously the suspension wasnt done right if its poping when turned left and right its not a smooth ride any more. I was told I had an additional 30 day after they worked on the Camry so why should I spend money and time taking it to a different shop when they couldve taken it and checked it out themselves? Please help I have a 5 year old daughter I work, if he car breaks down I will be completely stranded

I am rejecting this response because: I [redacted] reject Thrifty Auto Sales responds to my above compliant. If they are not willing to fix my vehicle, I [redacted] request a full refund of $10,500.00. I truly believe I was sold a lemon. I do not feel safe nor do I feel safe putting my kids into this vehicle. Thank you for your time and effort.