Thrive Extreme

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint [redacted] places his order for the product Garcinia and Cleanse on February 19, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Cleanse and receiving a 14-day trial period When [redacted] contacted the Customer Service support about cancelling his account, per his request on February 20, 2016, the customer service department implemented that no additional charges would be applied to his account as requested After reviewing the customer account, we have issued the customer a refund for both productsA refund for the product Garcinia in the amount of $66.94, issued on March 30, A partial refund was issued for product Cleanse in the amount of $ also issued on March 30, Unfortunately, there will be no additional refund issued to this customer for the used products due to our 30-day return policyAccording to our records the customer has pass the allotted time frame As for the overdraft fee with the customer bank, we are unable to issue a refund for this charge We hope this will satisfy his concerns as well abide by our policies

Revdex.com: The order# was giving in the complaint All I'm asking is for a full refund including and the re-stocking fee as I had requested this shipping to be canceled way before it went out All information included in the first complaint My username is [redacted] under [redacted] I feel the response we got from the company is a delay on getting my refund back to me [redacted]

Complaint: [redacted] I am rejecting this response because: The facts as told by the business are a little skewed I was charged $for the Garcinia, yet U wish to return $U charged me$for the Cleanse, yet U wish to return $and I still hv been charged $by my bank for overdraft charges, which may every charge to my acct after yours, cost $per chargeI feel I should hv a full refund Sincerely, [redacted]

Re: Case # [redacted] – [redacted] To whom it may concern,We are deeply sorry you had a poor experienceWe are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately we found no results when searching your account with the provided details in this complaint (see below): [redacted] ***Daytime Phone: ###-###-####E-mail: [redacted] This is a genuine attempt to get to the bottom of your concernsPlease provide us with any of the following possible/alternate information you may have used to complete the order:• Alternate email address• Telephone number• Alternate names the account could be registered under (partner, family, friend)• Shortened forms of their own name (nickname)• Lengthened forms of their own name (full name) • Alternate spellings that you, or someone ordering with you, may have used on the order.• The product/company you’re inquiring about• Customer ID/order ID number for the product.This will better enable us to identify the proper account so we can assist you with your request.Again, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should haveFurthermore, we can be reached at [email protected] directlyIf there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted.Warm Regards, Sam J***Dispute Resolution Agent

To Whom It May Concern: Thank you for contacting our Dispute Resolution TeamUnfortunately, we’ve been unable to find the Customer’s account in our database using the information that was providedWill you kindly have the customer respond to this email and let us know the registered email address associated with the order, any alternate email address that the customer may have used to contact our company regarding their order, the shipping address, the telephone number associated with their order, any alternate names the customer’s account could be registered under (family, partner, friend), any shortened forms of their own name (nick name), lengthened forms of their own name (full name), or alternate spellings of their name that they, or someone ordering with them, may have used on the order, the product and/or company they are inquiring about, Customer ID and/or their order ID for the product they are inquiring aboutPlease have the customer provide any of the information mention above that may help them resolve this matterThis will enable us to identify the proper account so we can assist the customer with their requestWe look forward to hearing from you and your client and providing them with outstanding customer service.Warm Regards,Sam J***Dispute Resolution Agent

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint At this time we have reviewed the customer’s account and noticed that the customer has filed a dispute of charges with their cardholder or bankBecause these charges are being investigated, we are no longer authorized to issue any changes or refunds to the customer’s accountThe customer’s accounts with us have been cancelled, and no future orders will be placedI would recommend that the customer contact their bank for any further information regarding these chargesWe apologize for any inconvenience Warm Regards, Sam J [redacted] Dispute Resolution Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Melissa B***

Re: *** - *** *** Dear customer, We are eager to resolve this matter, however there may be a possibility that your complaint has been misrouted to our Revdex.com profile accountThe details we have on file do not pull up an accountPlease see that information below: *** *** *** *** **
*** * ** ***Daytime Phone: *** ***Email:*** Another option to help us resolve this issue is to attach any order confirmation emails, snippets of billing statements displaying (only) the itemized product/descriptor. This should help us further investigate as to whether or not this complaint has been properly routed. Please send any attachments through this complaint system or email us directly at [email protected]. RegardsSam J***Dispute Resolution Agent

ToWhom It May Concern:Thankyou for contacting us, and we are sorry we have not been able to provide ***with a satisfactory customer experience.Afterreviewing the customer account; we have issued the customer a total refund inthe amount of $77.84; for
productCleanse to card number ending in Visa Card ***.Refundsare made to the source of the original payment, and processing generally takesto business days. We hope this will satisfy her concerns as wellabide by our policies

To Whom It May Concern:
We are disappointed that this customer is unhappy
with her experience with our
company and we are diligently working towards a
resolution regarding this complaint
*** places her order for the product Garcinia and
Cleanse on February 23, The customer paid shipping fees at this time for
a 30-day supply of the product Garcinia and Cleanse and receiving a 14-day
trial period
The “Free Trial” pertains to the time
we are allowing our customers to use our product before their commitment to
purchase the product, not for the actual product. During their initial trial, customers who are
unsatisfied with the product are free to call our customer service agents to
cancel within the trial period without ever being charged the purchase priceCustomers
are also free to call into our customer service center and have their trials
extended if they feel they need more time to review the potential benefits of
its use before they commit
Our customer service number is made
available to the consumer right after their initial purchase, as we send an
order confirmation email to the email address they used to order their
trial. We also have the number disclosed
on the packing slip and brochure that accompanies the product when it is
shipped, our website, and the number is also located on the product itself
The terms and conditions are also made
available via our website, and there is a click-accept terms and conditions box
during the checkout process that links the consumer directly to the terms and
conditions for further review before their purchase commitment
Customers enrolled in our Membership
Program have the opportunity to cancel their Memberships at any time, and
return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers
that are not satisfied with our products, or don’t wish to be enrolled within
our Membership program, but wish to keep the product anywayOur customer
service center is available 24-including holidays.
On March 9, this customer was charged for the Garcinia
product and on March 10, charged for Cleanse product and by doing do the
customer was registered as an auto delivery customer. Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account
When *** contacted the Customer Service support
about cancelling her account, per her request on April 12, 2016, the customer
service department implemented that no additional charges would be applied to her
account as requested
After
reviewing the customer account along with this complaint, we have issued the
customer a refund for both productsA refund for the product Garcinia was
issued on April 12, in the amount of $
A
refund for the product Cleanse was also issued on April 12, in the amount
of $
Refunds are made to the source of the original payment, and processing
generally takes to business days.
Unfortunately, there will be no additional refund issued
to this customer due to our 30-day return policyAccording to our records the
customer has pass the allotted time frame
We hope this will satisfy her concerns as well abide
by our policies

To Whom It May Concern:
We are disappointed that this customer is unhappy
with
her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
and Cleanse on June 22, The customer paid shipping fees at this time for
a day supply of the products Garcinia and Cleanse and receiving a day
trial period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe
and will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
conditionOnce the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed
The website
always offers the terms and conditions available for the consumer, the product
details and the customer support informationOur company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer
On July 7,
this customer was charged for the Garcinia product and on July 8,
charged for Cleanse product and by doing do the customer was registered as an
auto delivery customer. Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Tysakia contacted
the merchant to cancel her account on July 11, 2015, the customer service
department implemented that no additional charges would be applied to her as
requested
In reviewing
your account along with the notes on the account, we have issued a refund on
both productsA refund for product Garcinia was issued on August 4, in
the amount of $
There was a refund issued for product Cleanse on August
4, in the amount of $
Refunds
are made to the source of the original payment, and processing generally takes
to business days.
We hope this will satisfy her concerns as well
abide by our policies

To whom it may concern, We are regretful to learn the customer has had an undesirable experienceThough agreeing to terms and conditions are required to make these purchases and are done so with transparency, we have issued 2refunds in the amount of $eachPlease expect these funds to be issued to your account in to business days. Regards, Sam J***Dispute Resolution Agent Dispute Resolution Agent

To Whom It May Concern:
We are disappointed that this customer is
unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
and Cleanse on May 23, The customer paid shipping fees at this time for a
day supply of the products Garcinia and Cleanse and receiving a day trial
period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe
and will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
conditionOnce the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed
The website
always offers the terms and conditions available for the consumer, the product
details and the customer support informationOur company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer
On June 7,
this customer was charged for the Garcinia product and on June 8,
charged for Cleanse product and by doing do the customer was registered as an
auto delivery customer. Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Kay contacted the merchant to cancel her account
on June 28, 2015, the customer service department implemented that no
additional charges would be applied to her as requested
After
reviewing the customer’s account; I assisted issuing the refund for product Garcinia in
the amount of $86.94; we also issued
refund for the product Cleanse $
Refunds
are made to the source of the original payment, and processing generally takes
to business days.
At
this time the account has been satisfied per the consumer and the merchant
We hope this will satisfy her concerns as well
abide by our policies

To Whom It May Concern:
We are disappointed that this customer is unhappy
with
her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
and Cleanse on June 15, The customer paid shipping fees at this time for
a day supply of the products Garcinia and Cleanse and receiving a day
trial period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period time-frame and will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
conditionOnce the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed
The website
always offers the terms and conditions available for the consumer, the product
details and the customer support informationOur company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer
On July 1,
this customer was charged for the Cleanse product and on July 3,
charged for Garcinia product and by doing do the customer was registered as an
auto delivery customer. Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Tammy contacted the merchant to cancel her account
on July 6, 2015, the customer service department implemented that no additional
charges would be applied to her as requested
After looking over the customer’s account,
we have issued the customer a 65% discount on the products in question
On the product Cleanse we issued a refund to
the customer in the amount of $
on August 7,
The product Garcinia we issued a
refund to the customer in the amount of $
on August 7,
In regards to return the product, please
keep the products as a courtesy for the miscommunication regarding the charges that you have incurred
We hope this will satisfy her concerns as well
abide by our policies

To Whom It May Concern:
We are disappointed that this customer is
unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint
This customer placed an order for the products Garcinia
and Cleanse on May 11, The customer paid shipping fees at this time for a
day supply of the products Garcinia and Cleanse and receiving a day trial
period
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe
and will also be enrolled into a monthly auto ship
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
conditionOnce the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed
The website
always offers the terms and conditions available for the consumer, the product
details and the customer support informationOur company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer
On May 26,
this customer was charged for the Garcinia product and on May 27,
charged for Cleanse product and by doing do the customer was registered as an
auto delivery customer. Since, we had
not received any communication from the customer to our support center at this
time with any concerns on their account
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labelsBoth services for customer communication are provided hour for the
purpose to make account adjustments and updates
When Melissa contacted the merchant to cancel her account
on June 3, 2015, the customer service department implemented that no additional
charges would be applied to her as requested
After
review the customer’s account history, we have gone an issued a 50% refund on
both products due to products not being returnedOur policy state that the
product can be return within days, your account his pass the allotted time
to return the products
A refund
was issued a refund for product Garcinia in the amount of $43.47; we have also issued a refund
for product Cleanse in the amount of $
These refunds were issued on July 3,
Refunds are made to the source of the
original payment, and processing generally takes to business days.
We hope this will satisfy her concerns as well
abide by our policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The blacked out parts were intended for personal privacy purposes. As stated in the pictures, 510D.tm.png, on 4/5/2016 the bank has credited me three transactions due to the dispute I have filed to them regards to this company. However, in the picture, 562A.tm.png, the bank have reversed all the dispute credits. The company was able to issue me one of the refunds which was $86.94, and I am requesting the other two refunds in total of $172.98. Thank you.

To Whom It May Concern: Thank you for contacting our Dispute Resolution Team. Unfortunately, we’ve been unable to find the Customer’s account in our database using the information that was provided. Will you kindly have the customer respond to this email and let us know the registered email...

address associated with the order, any alternate email address that the customer may have used to contact our company regarding their order, the shipping address, the telephone number associated with their order, any alternate names the customer’s account could be registered under (family, partner, friend), any shortened forms of their own name (nick name), lengthened forms of their own name (full name), or alternate spellings of their name that they, or someone ordering with them, may have used on the order, the product and/or company they are inquiring about, Customer ID and/or their order ID for the product they are inquiring about. Please have the customer provide any of the information mention above that may help them resolve this matter. This will enable us to identify the proper account so we can assist the customer with their request. We look forward to hearing from you and your client and providing them with outstanding customer service.Warm Regards,Sam J[redacted]Dispute Resolution Agent

Re: Case # [redacted] – [redacted]To whom it may concern,We are deeply sorry you had a poor experience. We are eager to resolve any concerns and reach a satisfactory resolution, but unfortunately we found no results when searching your account with the provided details in this complaint (see...

below):[redacted]
[redacted]Daytime Phone: ###-###-####E-mail: [redacted]This is a genuine attempt to get to the bottom of your concerns. Please provide us with any of the following possible/alternate information you may have used to complete the order:• Alternate email address• Telephone number• Alternate names the account could be registered under (partner, family, friend)• Shortened forms of their own name (nickname)• Lengthened forms of their own name (full name) • Alternate spellings that you, or someone ordering with you, may have used on the order.• The product/company you’re inquiring about• Customer ID/order ID number for the product.This will better enable us to identify the proper account so we can assist you with your request.Again, we are dedicated to reaching a resolution and we look forward to hearing from you to provide the experience you should have. Furthermore, we can be reached at [email protected] directly. If there is no additional information you can provide other than what is listed above, it is a possibility that this complaint was misrouted.Warm Regards, Sam J[redacted]Dispute Resolution Agent

Revdex.com:
The order# was giving in the complaint.  All I'm asking is for a full refund including and the re-stocking fee as I had requested this shipping to be canceled way before it went out.  All information included in the first complaint.  My username is [redacted] under [redacted].  I feel the response we got from the company is a delay on getting my refund back to me.
[redacted]