Thrive Extreme

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for the support in keeping business fair as possible.
Sincerely,
Tysakia M[redacted]

Complaint: [redacted]
I am rejecting this response because: The facts as told by the business
 are a little skewed.  I was charged $86.96 for the Garcinia, yet U wish to return $66.94. U charged me$77.84 for the Cleanse, yet U wish to return $57.84 and I still hv been charged $36.00 by my bank for overdraft charges, which may every charge to my acct after yours, cost $36.00 per charge. I feel I should hv a full refund
Sincerely, 
[redacted]

To Whom It May Concern: We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint At this time we have reviewed the customer’s account and noticed that the customer has filed a dispute of...

charges with their cardholder or bank. Because these charges are being investigated, we are no longer authorized to issue any changes or refunds to the customer’s account. The customer’s accounts with us have been cancelled, and no future orders will be placed. I would recommend that the customer contact their bank for any further information regarding these charges. We apologize for any inconvenience.   Warm Regards, Sam J[redacted] Dispute Resolution Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Kay S[redacted]

To Whom It May Concern:
We are disappointed that this customer is unhappy with
her experience with our company and we are diligently working towards a
resolution regarding this complaint.
[redacted] places his order for the product Garcinia and
Cleanse on February 19, 2016. The customer paid shipping fees at this time for
a 30-day supply of the product Garcinia and Cleanse and receiving a 14-day
trial period.
 When
[redacted] contacted the Customer Service support about cancelling his account,
per his request on February 20, 2016, the customer service department
implemented that no additional charges would be applied to his account as
requested.



After reviewing
the customer account, we have issued the customer a refund for both products. A
refund for the product Garcinia in the amount of $66.94, issued on March 30,
2016. A partial refund was issued for product Cleanse in the amount of $57.84
also issued on March 30, 2016.
Unfortunately,
there will be no additional refund issued to this customer for the used
products due to our 30-day return policy. According to our records the customer
has pass the allotted time frame. 
As for the overdraft fee with the
customer bank, we are unable to issue a refund for this charge.
We hope this
will satisfy his concerns as well abide by our policies.

To Whom It May Concern:
Style",serif;mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:
"Times New Roman"">We are disappointed that this customer is unhappy with her
experience with our company and we are diligently working towards a resolution
regarding this complaint.
[redacted] places his order for the product Garcinia and Cleanse
on February 19, 2016. The customer paid shipping fees at this time for a 30-day
supply of the product Garcinia and Cleanse and receiving a 14-day trial period.
The “Free Trial”
pertains to the time we are allowing our customers to use our product before
their commitment to purchase the product, not for the actual product. 
During their initial trial, customers who are unsatisfied with the product are
free to call our customer service agents to cancel within the trial period
without ever being charged the purchase price. Customers are also free to call
into our customer service center and have their trials extended if they feel
they need more time to review the potential benefits of its use before they
commit.
 
Our customer service
number is made available to the consumer right after their initial purchase, as
we send an order confirmation email to the email address they used to order
their trial.  We also have the number disclosed on the packing slip and
brochure that accompanies the product when it is shipped, our website, and the
number is also located on the product itself.
 
 The terms and
conditions are also made available via our website, and there is a click-accept
terms and conditions box during the checkout process that links the consumer
directly to the terms and conditions for further review before their purchase
commitment.
 
Customers enrolled in
our Membership Program have the opportunity to cancel their Memberships at any
time, and return the product to our warehouse for a full refund, no questions
asked.  We also provide partial refunds to consumers that are not
satisfied with our products, or don’t wish to be enrolled within our Membership
program, but wish to keep the product anyway. Our customer service center is
available 24-7 including holidays. 
 
On March 5, 2016 this customer was charged for the Garcinia
product and on March 6, 2016 charged for Coffee product and by doing do the
customer was registered as an auto delivery customer.  Since, we had not
received any communication from the customer to our support center at this time
with any concerns on their account.
When [redacted] contacted the Customer Service support about
cancelling his account, per his request on February 20, 2016, the customer
service department implemented that no additional charges would be applied to his
account as requested.



After reviewing the
customer account, we have issued the customer a refund for both products. A
refund for the product Garcinia in the amount of $66.94, issued on March 30,
2016. A partial refund was issued for product Cleanse in the amount of $57.84
also issued on March 30, 2016.
 
Refunds are made to the source of the original payment, and processing
generally takes 4 to 5 business days. 
We hope this will
satisfy his concerns as well abide by our policies.

Complaint: [redacted]
I am rejecting this response because: I have enclosed the original trial invoice and the refund invoice for the product in question. Please note the refund was $40.00 less than the invoice however I did not receive not was any product shipped.
Sincerely,
[redacted]

To whom it may concern, We have rechecked for the customers' account details in our system and are still unable to locate her.We are urgently motivated to resolve this issue, however we need to be able to identify the customer with unique details to pull up the account and resolve this case.I will ask you to please provide me with any of the following information (that you have access to) so I can get this issue resolved.The more of the below access points you can provide me, the better the chances of finding your account: 1. First 6 digits of the card used to make to order 2. Last 4 digit of the card used to make the order 3. The order number for the order (it should be attached to the confirmation email which was sent to the email account used to make the order) 4. The email used to make the account.   *often times customers use different emails to create orders to prevent their main accounts from getting promotional emails.  Please ensure you provide me with the email used to create the order*5. The date the order was created

To Whom It May Concern:
We are disappointed that this customer is unhappy
with...

her experience with our company and we are diligently working towards a
resolution regarding this complaint.
This customer placed an order for the products Garcinia
on August 15, 2015. The customer paid shipping fees at this time for a 30 day
supply of the products Garcinia and receiving a 14 day trial period.
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first 14 days, the customer would be charged for the
price of the product; the customer received during her trial period time frame
and will also be enrolled into a monthly auto ship.
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
condition. Once the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed.
 The website
always offers the terms and conditions available for the consumer, the product
details and the customer support information. Our company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer.
 On September
11, 2015 this customer was charged for the Garcinia product and by doing do the
customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
When [redacted] contacted the merchant to cancel her account
on September 12, 2015, the customer service department implemented that no
additional charges would be applied to her as requested.  
According
to the customer account, we
also issued refund for the product Garcinia $43.47. At this time the account
has been satisfied per the consumer and the merchant.



 
We hope this will satisfy her concerns as well
abide by our policies.

To Whom It May Concern:
We are disappointed that this customer is...

unhappy
with her experience with our company and we are diligently working towards a
resolution regarding this complaint.
This customer placed an order for the products Garcinia
Cambogia on May 4, 2015. The customer paid shipping fees at this time
for a 30 day supply of the Garcinia Cambogia and receiving a 15 day
trial period.
At the time of the purchase, the customer agreed
to the Terms and Conditions of the trial; which states that if their account is
not cancelled within the first 15 days, the customer would be charged for the
price of the product; the customer received during her trial period timeframe
and will also be enrolled into a monthly auto ship.
We have implemented on our website that the
consumer must check the YES box to indicate that they have read through the
terms and conditions of our companies polices and agree to these terms and
condition. Once the box is checked YES and the purchase information is entered;
then the consumer is enrolled into our program and the orders are processed.
 The website
always offers the terms and conditions available for the consumer, the product
details and the customer support information. Our company policy is to ensure
that we advertise our customer support information on all aspects to ensure
that it is convenient for the consumer.
 On May 19,
2015 this customer was charged for the Garcinia Cambogia product and by
doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication
from the customer to our support center at this time with any concerns on their
account.
As required by the merchant, they have provided
their customer service contact information including both their telephone
numbers and emails, which are listed directly on the websites and product’s
labels. Both services for customer communication are provided 24 hour for the
purpose to make account adjustments and updates.
When Joseph contacted the merchant to cancel his account
on July 7, 2015, the customer service department implemented that no additional
charges would be applied to his as requested.  
 
According
to the customer account, you were issued a refund for the product Garcinia Cambogia
on July 7, 2015 in the amount of $86.94.
 
 Unfortunately we are unable to issue an
additional refund for your initial trial product, due to our 30 day return
policy. The initial product order back in May has passed the allotted 30 day
time frame.
 
We hope this will satisfy his concerns as well
abide by our policies.