TicketGuardian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease note however that my correspondance with the claims department was not via email as the business response impliedMy communication was solely through the claims page on the Ticket Guardian website though the Ticket Guardian updates on that page were auto-forwarded to my email, much how Revdex.com correspondance functionsSo far Ticket Guardian has not yet verified that refund has been sent In Faith, [redacted] ***

I emailed customer today informing him that he has in fact been dealing with our prior insurance administrator? We are going to pay him directly, and deal with our prior partner? We don't do business in the way he described, and it is painful to hear such experiences are being delivered with our branding? We are taking steps to correct this issue? TicketGuardian respects its customers and wants them to return to us again and again? ? I offered my personal cell phone to the client

An email was sent to Joseph apologizing for the communication gaps he experienced? Internally changes have been made to inbound communication to avoid this in the future? Options on how to continue his claim were emailed from the claims agent ont he 28th, and the invitation to continue his claim was mentioned in my remail to him? Clarification in difference between our company and ticketing company was also explained? An invitation to communicate directly to me was also made

? Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.? Please note however that my correspondance with the claims department was not via email as the business response impliedMy communication was solely through the claims page on the Ticket Guardian website though the Ticket Guardian updates on that page were auto-forwarded to my email, much how Revdex.com correspondance functions.? So far Ticket Guardian has not yet verified that refund has been sent.? In Faith, [redacted] ***

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.SBusiness was very accommodating in resolving issue in a timely manner and were very responsive!?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Emailed Mr*** and informed him of our intent to pay him directly due to our prior insurer's lack of response and action Online Shipping Insurance Services is the administrator, and insurer of his policy and is where his calls and emails have been going We understand that our
branding is on those communications and empathize with his frustration towards us and that is why we are paying him directly *** has my direct cell phone and email if needs anything else

An email was sent to Joseph apologizing for the communication gaps he experienced Internally changes have been made to inbound communication to avoid this in the future Options on how to continue his claim were emailed from the claims agent ont he 28th, and the invitation to continue
his claim was mentioned in my remail to him Clarification in difference between our company and ticketing company was also explained An invitation to communicate directly to me was also made

We have made contact with ***, and have taken care of his issueHe was paid in full yesterday His complaint described his interactions with a Third Party, not us directly This was also described in more detail in my response to his review that was submitted through the Revdex.com
He told me that he is now satisfied We do not operate in the way described and it pains us to see our clients being put through the experience they have been in dealing with our prior insurer

*** has been paid via *** from our claims administrator via *** on 4/ I have attempted to connect with *** via the number provided on the complaint and was unable to leave a voicemail as it was not set-up I did email him directly and gave my personal cell phone so he can
contact me directly if there are any issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I called Mr *** and sent him an email this morning He has been dealing with a former insurance partner and administrator that has our brand imbedded in there emails I apologized for his delay and lack of communication coming from the claims team I assurred him that he will be
paid with a deadline of communication being tomorrow with the sole determination of whether it is paid from the insurance company as it should, or by us to expedite process

An email was sent to Joseph apologizing for the communication gaps he experienced Internally changes have been made to inbound communication to avoid this in the future Options on how to continue his claim were emailed from the claims agent ont he 28th, and the invitation to continue
his claim was mentioned in my remail to him Clarification in difference between our company and ticketing company was also explained An invitation to communicate directly to me was also made

*** has been paid via *** from our claims administrator via *** on 4/ I have attempted to connect with *** via the number provided on the complaint and was unable to leave a voicemail as it was not set-up I did email him directly and gave my personal cell phone so he can
contact me directly if there are any issues

I emailed customer today informing him that he has in fact been dealing with our prior insurance administrator We are going to pay him directly, and deal with our prior partner We don't do business in the way he described, and it is painful to hear such experiences are being delivered
with our branding We are taking steps to correct this issue TicketGuardian respects its customers and wants them to return to us again and again I offered my personal cell phone to the client

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
P.SBusiness was very accommodating in resolving issue in a timely manner and were very responsive!?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]

?
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.? Please note however that my correspondance with the claims department was not via email as the business response impliedMy communication was solely through the claims page on the Ticket Guardian website though the Ticket Guardian updates on that page were auto-forwarded to my email, much how Revdex.com correspondance functions.? So far Ticket Guardian has not yet verified that refund has been sent.?
In Faith, [redacted]

Email response was made to [redacted]? 5/2/? Original complaint was never recieved by me? Looked to original notice of complaint and see it was sent to an employee no longer handling customer facing interactions? No one at the company saw this issue until this morning
? [redacted] interactions have been with our insurance administrator and insurer of the policy she purchased: ? [redacted] Insurance ServicesThe branding on their communications displays our name (along with theirs), but is not us? I am paying [redacted] from our company to expedite the process and will deal with the insurer directly? It is unfortunate that she had this experience? That is not how we do business, or want to be known? I gave [redacted] my personal cell phone to communicate directly with me if she chooses.? ? [redacted]
President, TicketGuardian Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please note however that my correspondance with the claims department was not via email as the business response implied. My communication was solely through the claims page on the Ticket Guardian website though the Ticket Guardian updates on that page were auto-forwarded to my email, much how Revdex.com correspondance functions. So far Ticket Guardian has not yet verified that refund has been sent. 
In Faith, [redacted]