TicketGuardian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I called Mr [redacted] and sent him an email this morning.  He has been dealing with a former insurance partner and administrator that has our brand imbedded in there emails.  I apologized for his delay and lack of communication coming from the claims team.  I assurred him that he will be...

paid with a deadline of communication being tomorrow with the sole determination of whether it is paid from the insurance company as it should, or by us to expedite process.

I emailed customer today informing him that he has in fact been dealing with our prior insurance administrator.  We are going to pay him directly, and deal with our prior partner.  We don't do business in the way he described, and it is painful to hear such experiences are being delivered...

with our branding.  We are taking steps to correct this issue.  TicketGuardian respects its customers and wants them to return to us again and again.   I offered my personal cell phone to the client.