TicketsWest

Our records indicate that Mr [redacted] was sent an order confirmation on 11/11/17.? It is possible that his email provider sent our message to spam/junk.? Please have him verify that the confirmation is not in either location.? Mr [redacted] has ticketsto both events in his customer accountSee attached screenshots for verification of dates and items orderedTickets to the events purchased appear to have been printed by Mr [redacted] on 11/11/(see attached) and delivered to? ***[redacted] @live.com.? We have also verified that the tickets to Mannheim which took place on 11/18/were used.? Please the attachment for scan date and times.?

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

The refund was processed on 3/ (the next business day) and an email from the system was generated and sent to this individual notifying them that the credit had been applied

Thank you for your message.? I do apologize for your frustration.? I was able to research the situation you describe and see that new tickets were sent to you on 2/23.? I see that those voided barcodes were scanned, which came up as voided, however the newly reissued barcodes were not scanned.? While it is our general policy that refunds are not allowed, I am willing to make an exception in this case.? We will send a check in the amount of your purchase to the address listed on your account this week.? ? Again, I apologize for the frustration that you experienced.? ? Dereth S [redacted] TicketsWestRegional Manager - Pacific Coast

Complaint: [redacted] I am rejecting this response because: I was contacted by a representative of the business (via [redacted] messenger)I was told I needed to contact my credit card (CC) company to have them release the fundsI contacted my CC company twice, and they assured me both times that the funds were approved and released and that the business needs to accept the fundsI have not received a resolution to this claim Sincerely, [redacted]

Thank you for your message. I do apologize for your frustration. I was able to research the situation you describe and see that new tickets were sent to you on 2/23. I see that those voided barcodes were scanned, which came up as voided, however the newly reissued barcodes were not
scanned. While it is our general policy that refunds are not allowed, I am willing to make an exception in this case. We will send a check in the amount of your purchase to the address listed on your account this week. Again, I apologize for the frustration that you experienced. Dereth S*TicketsWestRegional Manager - Pacific Coast

Complaint: ***
I am rejecting this response because: I WILL accept this response when the check is receivedIt may not surprise anyone that I do not, at this point, have a lot of confidence in Tickets West.The fault appears to be pointed at me by Tickets WestI don't know what they want or expect me to do other than walk up to the door and give the screenshot to the attendantIt is not my job, nor should I have to take MY time, to make THEIR system work. Thank you in advance for the refundAgain- I will accept the response when the check is received
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Tickets West contacted me directly within minutes of me filing this complaintAs of today, Oct 2016, Tickets West has agreed to refund to my credit card the fees that were added to the ticket costsThe individual who handled my claim was very prompt, polite, and very willing to listen and help. Like I said she called within minutes of my filing this complaint and listened to me as I informed her what had happened and then informed me that she would run it all by her supervisor and call back within hoursAs hse promised she called the morning to inform me she would refund the fees and hoped that I would happy with the outcome
Thanks very much!Sincerely, *** ***

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may
update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

I have contacted the TicketsWest Box Office Manager and the appropriate credit will be refunded on the complainant's credit card.We apologize for any confusion in this matter. Sincerely,Jack *L***TicketsWest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr*** will receive a call back so that one of my staff members can explain to him the details of the charges on his credit card Because Mr*** filed his report just a few hours ago, I'm sure someone would have gotten back to him by the end of today, but regardless, I will ensure
someone will phone Mr*** back before the end of today's business hours
Respectfully,
Jack L***
President
TicketsWest

In response to the complaint of this customer regarding her Nutcracker tickets for the Elsinore Theater in ***, ***We here at TicketsWest strive to provide our customers with the highest level of quality interactions with each of our representativesWe pride ourselves in delivering our
customers with the best possible experience from initial contact and throughout the entire purchasing process to the eventual conclusion of the enjoyment of the event purchased
With regards to this specific complaint, TicketsWest does have a very strict no refunds, no exchanges, policy that is clearly stated prior to every customer's purchase of ticketsWith that being said, this specific incident was handled by providing the customer with the exchange of tickets for the change of day that she had requested This mind you is against our policy due to the fact that we are only the ticketing agency for these venues, we do not own these events, the promoters or locations themselves own the eventsWhich requires us to contact the venues for any requests that come in from customers asking for exceptions to these policiesWe provide our customers an added service by submitting a request to the venues for any customer that is requesting action outside of our strict policyThese requests are sent and answered within to hours for prompt resolution, this is to ensure that any customer with which sent in a request will have ample time to find alternative means if necessary to achieve the resolution sought We do encourage customers to gift, give, or sell their tickets to family, friends or others if unable to attend events purchased and requests were denied.
However, with this specific case of customer needing an exchange of days for this event, was approved and provided to the customer on the 7th of DecemberSo I am unsure of why this complaint was even filed against our companyOur records show that the customer called in and talked with an agent and then a supervisor, at which time the customers request was approved and completed as requestedThe customers purchased tickets were originally for the 17th of December, these were switched to the 16th as the customer requested on the 7th when she called in to our customer service center.
We believe that we have successfully provided this customer with the best possible interaction and resolution that we could possibly provide them given the situation and nature of the customer's request in relation to our policies, and those of our clients.
Mechelle
Call Center Manager @ TicketsWest Pacific Coast

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Tickets West contacted me directly within minutes of me filing this complaintAs of today, Oct 2016, Tickets West has agreed to refund to my credit card the fees that were added to the ticket costsThe individual who handled my claim was very prompt, polite, and very willing to listen and help. Like I said she called within minutes of my filing this complaint and listened to me as I informed her what had happened and then informed me that she would run it all by her supervisor and call back within hoursAs hse promised she called the morning to inform me she would refund the fees and hoped that I would happy with the outcome
Thanks very much!Sincerely, *** ***

TicketsWest is not an affiliate of Online City TicketsTicketsWest does not link to third party sites from TicketsWest.com We encourage the customer to provide the name of the merchant along with proof of the charges for the charges in question If their are any charges, for the event
in question that are confirmed as purchased through TicketsWest and the tickets were unused, TicketsWest would will work with the customer for resolution.

Complaint: ***
I am rejecting this response because: I WILL accept this response when the check is receivedIt may not surprise anyone that I do not, at this point, have a lot of confidence in Tickets West.The fault appears to be pointed at me by Tickets WestI don't know what they want or expect me to do other than walk up to the door and give the screenshot to the attendantIt is not my job, nor should I have to take MY time, to make THEIR system work. Thank you in advance for the refundAgain- I will accept the response when the check is received
Sincerely,
*** ***

Our records indicate that Mr*** was sent an order confirmation on 11/11/17. It is possible that his email provider sent our message to spam/junk. Please have him verify that the confirmation is not in either location. Mr*** has ticketsto both events in his customer accountSee attached screenshots for verification of dates and items orderedTickets to the events purchased appear to have been printed by Mr*** on 11/11/(see attached) and delivered to ***.***@live.com. We have also verified that the tickets to Mannheim which took place on 11/18/were used. Please the attachment for scan date and times.

Mr*** will receive a call back so that one of my staff members can explain to him the details of the charges on his credit card Because Mr*** filed his report just a few hours ago, I'm sure someone would have gotten back to him by the end of today, but regardless, I will ensure
someone will phone Mr*** back before the end of today's business hours
Respectfully,
Jack L***
President
TicketsWest

The refund was processed on 3/
(the next business day) and an email from the system was generated and sent to this individual notifying them that the credit had been applied

Thank you for your message.? I do apologize for your frustration.? I was able to research the situation you describe and see that new tickets were sent to you on 2/23.? I see that those voided barcodes were scanned, which came up as voided, however the newly reissued barcodes were not
scanned.? While it is our general policy that refunds are not allowed, I am willing to make an exception in this case.? We will send a check in the amount of your purchase to the address listed on your account this week.? ? Again, I apologize for the frustration that you experienced.? ? Dereth S*TicketsWestRegional Manager - Pacific Coast