TicketWeb

Initial Business Response / [redacted] (1000, 8, 2015/10/09) */ Mr [redacted] purchased the first order for Miami on Aug29th @ 8:37pmThis is why he received the Ticket for MiamiHe then made a second purchase for the correct location on Aug29th @ 10:19pmHe did contact us and we tried reaching out to the venue to get approval to refund the first orderUnfortunately the venue never got back to us I've attached screen shots of the orders I am going to refund the first order as the refund should have been approved by our client, the promoter for this event Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

On 3/26/I received an email from ticketweb which I have copied and pasted belowI still have not received any refund from ticketwebPlease find the answer to your request below: Unfortunately, only a partial refund will be issued which will be the difference that you paid for reserved boxed seating; $to be exactYou still attended the event therefore there is absolutely no possible way to issue a full refund on a used ticketSorry about thatTicketweb Customer Care, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ [redacted] should have received a refundI have issued a manual refund for this order and should appear on the [redacted] 's account in 3-business days

Initial Business Response / [redacted] (1000, 10, 2015/12/15) */ I refunded the order Thank you!

From: Rebecca Long [ [redacted] ] Sent: Saturday, December 09, 2:PMTo: info < [redacted] >Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint # [redacted] I would like to remove this complaint, as I have settled the dispute with the company Thanks, [redacted] ***

Initial Business Response /* (1000, 9, 2016/01/21) */
the promoter will be sending her the merch that was missing

This order will be refundedPlease allow up to business to process

We did receive the new Credit Card info for this customerI tried to process the partial refund (which was approved by our client) but was unable due to an "invalid CC number." We are reaching out to the customer to try and update the CC info givenWe will only process the partial refund as this is what our client approved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever the business has never contacted me for a correct credit card numberSincerely, *** ***

Initial Business Response /* (1000, 10, 2015/12/15) */
I refunded the order
Thank you!

This customer was refunded for this purchase on

Initial Business Response /* (1000, 9, 2016/01/21) */
Refund will be issued

On 3/26/I received an email from ticketweb which I have copied and pasted belowI still have not received any refund from ticketwebPlease find the answer to your request below: Unfortunately, only a partial refund will be issued which will be the difference that you paid for reserved boxed
seating; $to be exactYou still attended the event therefore there is absolutely no possible way to issue a full refund on a used ticketSorry about thatTicketweb Customer Care,***

Initial Business Response /* (1000, 8, 2015/10/09) */
Mr*** purchased the first order for Miami on Aug29th @ 8:37pmThis is why he received the Ticket for Miami He then made a second purchase for the correct location on Aug29th @ 10:19pm He did contact us and we tried reaching out
to the venue to get approval to refund the first order Unfortunately the venue never got back to us
I've attached screen shots of the orders
I am going to refund the first order as the refund should have been approved by our client, the promoter for this event
Initial Consumer Rebuttal /* (2000, 10, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

On 3/26/I received an email from ticketweb which I have copied and pasted belowI still have not received any refund from ticketwebPlease find the answer to your request below: Unfortunately, only a partial refund will be issued which will be the difference that you paid for reserved boxed
seating; $to be exactYou still attended the event therefore there is absolutely no possible way to issue a full refund on a used ticketSorry about thatTicketweb Customer Care,***

Initial Business Response /* (1000, 5, 2015/10/09) */
[redacted] should have received a refundI have issued a manual refund for this order and should appear on the [redacted]'s account in 3-business days

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/12/15) */
I refunded the order
Thank you!

From: Rebecca Long [[redacted]] Sent: Saturday, December 09, 2:PMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
?
I would like to remove this
complaint, as I have settled the dispute with the company.?
?
Thanks,
?
[redacted]
?

Initial Business Response /* (1000, 9, 2016/01/21) */
the promoter will be sending her the merch that was missing.