TicketWeb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This order will be refunded. Please allow up to 10 business to process.

Initial Business Response /* (1000, 9, 2016/01/21) */
Refund will be issued.

We did receive the new Credit Card info for this customer. I tried to process the partial refund (which was approved by our client) but was unable due to an "invalid CC number."  We are reaching out to the customer to try and update the CC info given. We will only process the partial refund as this is what our client approved.

This customer was refunded for this purchase on 3.8.18.

From: Rebecca Long [[redacted]] Sent: Saturday, December 09, 2017 2:49 PMTo: info <[redacted]>Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #[redacted]
 
I would like to remove this...

complaint, as I have settled the dispute with the company. 
 
Thanks,
 
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However the business has never contacted me for a correct credit card number. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/09) */
[redacted] should have received a refund. I have issued a manual refund for this order and should appear on the [redacted]'s account in 3-5 business days.

Initial Business Response /* (1000, 8, 2015/10/09) */
Mr. [redacted] purchased the first order for Miami on Aug. 29th @ 8:37pm. This is why he received the Ticket for Miami. He then made a second purchase for the correct location on Aug. 29th @ 10:19pm. He did contact us and we tried reaching out...

to the venue to get approval to refund the first order. Unfortunately the venue never got back to us.
I've attached 2 screen shots of the 2 orders.
I am going to refund the first order as the refund should have been approved by our client, the promoter for this event.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)