Tidalwave Finance Corp

Upon receiving the complaint, we investigated the account and determined that the increased payment was the result of force placed insurance on the account The reason that the insurance was force placed was because the customer had a gap in insurance coverage for a specified period We sent two notices (attached) to the customer prior to force placing insurance on the account Unfortunately, the customer did not acquire insurance and we were required to force place the insurance We contacted the customer immediately after receiving the complaint and informed him of the right to force place insurance due to lack of coverage We also sent the customer the notices that were mailed to his address The customer acknowledged lack of coverage for a short time, but also worked with us to let us know coverage was added shortly after it lapsed We were able to confirm this with our insurance tracking system and have made the necessary adjustments to the customer's account We feel that the issue is now resolved, but will certainly work with this customer on any issues he may have about this, or anything else, in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [this is company does not and I mean DO NOT treat their customers with respectLike I said I have been having a financial issues with losing my job and made agreements with [redacted] And my car was still repossessedI have not received any sort of letter or phone about my vehicleMy agreements was to pay it in full the day it was repossessed and she was no longer handling my caseI want quality assurance audio of the phone call that day if possible proving that this agreement was madeI wish they were so concerned about every time and date they apparently called me at work when I didn't even have a jobThey are liars and so unprofessional I will never deal with them again.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company in which I have no valid account is asking for very detailed credit and demographic information on meI have completed the Affidavit to the best only including pertanent public informationTo confirm, any party that reviews Identification on the information sent to me can see that is it a fakeIt does not match any legal identification and has misspelled words including a misleading of the City of Simi ValleyThe Font for my name is in a font not used ever by the DmVThis is only one part to prove fraud and I dint understand why company is putting entire responsibility on me to provide proof on a very easy to see fraud application and identificationI ask for company to cease and desist all collection efforts and delete any negative reporting Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is in response to the notice we received from you regarding the customer complaint and the resolution that was unsatisfactory to the customer We have unsuccessfully tried to contact the customer directly, in an attempt to find a resolution that would be satisfactory to him.On 3/23/our representative spoke with the customer briefly but the customer did not have time to get into the details Our representative provided her contact information and the customer told her he would call her back On 3/24/15, she called customer and left a voicemail, he called her back once and left a message for her, and she called him before the end of the day but could not reach him and left another voicemail message When she had still not heard from the customer on 3/26/15, she called him in the morning, afternoon and evening, with no answer On 3/27/15, she wrote a letter to the customer requesting that he contact us immediately so we can discuss a satisfactory resolutionThis letter was sent via Ontrac Overnight and will hopefully result in the customer contacting us to find and come to a satisfactory resolution Our intent and hope is to get in contact with the customer and work together towards a resolution

To Whom It May Concern: We are currently investigating this matter and have attempted to contact the customer directly According to our records, this customer purchased a vehicle on or about 11/27/ The vehicle was repossessed on 01/20/ The account was reported repossessed in January of The account was subsequently charged off by the company in April and was reported as such The Consumer’s credit report shows a month history that indicates the original repossession occurred in January and when it was charged off Due to an error, the account reverted back to a repossession status in January 2015, we have notified the Credit Bureau to correct this error immediatelyOur intention is to accurately report the customer’s account and apologize for the discrepancy

I would like them to pay me my money back and to also make sure my contract hasnt changed at all

We immediately contacted the consumer to inquire about the complaint The consumer alleged that his account resulted from ID theft We have reviewed the allegations with the consumer and requested additional documentation required by our policies and procedures to complete our investigation of the alleged ID theft/fraud This includes the consumer completing the FTC ID Theft Affidavit This information was sent to the consumer and received by the consumer on Saturday, August 6, At the time that our initial response was due to the Revdex.com we had not yet received the required information from the consumer As a result, our investigation is ongoing and we are working with the consumer to resolve

Tidalwave Finance has investigated this complaint and reached a mutual resolution with the Customer Tidalwave assures accurate record keeping and payment ledgers Upon review, Tidalwave determined that it was due to a miscommunication that the customer's car was repossessed In good faith, Tidalwave returned the customer's vehicle, at no cost to the customer, and made a credit to the customer's account for the time he did not have the vehicle As a courtesy, for the inconvenience of the situation, Tidalwave credited the customer's account for an additional days, for a credit of a total monthly payment The customer has expressed their satisfaction and we are eager to continue a healthy relationship with him

Regarding the complaint we received, ID [redacted] , we dispute the Customer’s claims that we had made an agreement with him regarding his accountWe did attempt to work with him for several months, trying to get payment on his account We strive to treat our customers with respect and dignity and to run our business in total compliance and to treat our customers with the utmost respectPlease see the following timeline of the Customer’s account:Customer’s account was opened on 10/23/14, with an initial due date of 11/23/2014.Customer missed his first payment and second payments As we had yet to receive a single payment from this Customer, we assigned it to be repossessed on January 15, As of 2/2/15, Customer was payments past due He made his first payment on 2/3/15, days past due Once we received the payment, we contacted the repo company and cancelled the assignment for repo.On 2/17/15, the Customer called us and reported that the vehicle had been repossessed We advised the Customer that we did not have the vehicle repossessed After some investigation, it was found that the Dealership, [redacted] ***, had had the vehicle repossessed The Dealership was not acting on our behalf nor did it have our authorization for such repossessionThe customer went directly to the Dealer to retrieve his vehicle and paid the repossession fees to the Dealership in order to get his vehicle released.If there was any confusion, it was due to the Dealership’s actions of repossessing the vehicle without our knowledgeWe are working to prevent this from happening in the future We will continue to work with the Customer in the servicing of his finance contract.Please let me know if you need anything else.Thank you, [redacted] ***In-House Counsel/Compliance OfficerTidalwave Finance Corp[redacted] *** [redacted] [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[this is company does not and I mean DO NOT treat their customers with respectLike I said I have been having a financial issues with losing my job and made agreements with [redacted] And my car was still repossessedI have not received any sort of letter or phone about my vehicleMy agreements was to pay it in full the day it was repossessed and she was no longer handling my caseI want quality assurance audio of the phone call that day if possible proving that this agreement was madeI wish they were so concerned about every time and date they apparently called me at work when I didn't even have a jobThey are liars and so unprofessional I will never deal with them again.] Regards, [redacted] ***

To Whom It May Concern: Regarding the complaint we received, ID [redacted] , we dispute the Customer’s claims that we had made an agreement with her regarding her accountWe did attempt to work with her for several months, trying to get her to get her account current and advising her of her rights, including the voluntary surrender of the vehicleWe treat our customers with respect and dignityWhen she contacted us using profanity, we requested that she stop and terminated the call when she would not We strive to run our business in total compliance and to treat our customers with the utmost respectPlease see the following timeline of the Customer’s account:Customer’s account was due on 10/18/ Tidalwave called her on 10/27/2014, there was no answer and we were unable to leave a message Tidalwave called her on 11/3/2014, again there was no answer but we were able to leave a message to call us back Tidalwave called her employment on 11/3/2014, after being unable to reach her on her private phone, and left a message with [redacted] to have her call us backCustomer called us back on 11/4/and made promise to pay by 11/19/ She was advised that she would then be payments behind, because her next payment was due on 11/18/2014, and she confirmed she would be able to make a double paymentShe was advised that we could give her until 11/7/to make the October payment, she said she would call us back to let us know if she could make the payment by 11/7/She did not call us back or make any payment on the 11/7/On 11/10/2014, we called customer on, did not get an answer and left a message to call us back We also called her employment and left a message for customer to call us back Customer called us back on 11/17/advising she could not make the October or November payments until 11/22/and that she would make the payment via Customer was advised that her account was not secure and no payment arrangement was agreed toNo payment was made on 11/22/ We called customer’s private number on 11/25/2014, no answer so we left a message We also left another message at her employmentWe called customer’s private number on 11/28/and got a message that the phone was not accepting calls at that timeA day late billing statement was sent to Customer on 12/1/ We were able to speak with customer on 12/2/while she was at work, she advised she was busy and would call us back later in the day; she did not call us backWe contacted customer at work on 12/3/and she advised she could not make a payment until 12/18/but she would be able to make the payments that were now delinquent We advised her that she must make payment immediately and there was no guarantee because her account was not secureCustomer made a payment of $on 12/17/2014, not enough to bring her account currentCustomer was sent a day late billing statement on 12/29/We called Customer on 1/7/2015, left a message to have Customer call us backWe called Customer on 1/13//2015, left a message to have Customer call us backWe called Customer on 1/16/2015, left a message to have Customer call us backWe spoke with Customer on 1/19/and advised her that past due amount is $She was advised that if she could not make full payment, she could surrender the carShe said she would ask her family for help and would call us back by the end of the dayWe advised her that she must either provide payment or the vehicleCustomer called on 1/20/2015, advised her father would help with paymentWe told her that payment would not be enough, we would need at least $to consider it a partial paymentShe said she would talk to her father again Customer was advised that if we do not get at least the $then we would need to get the vehicleWe called Customer on 1/21/2015, left a message for her to call us backWe called Customer on 1/22/2015, left a message for her to call us backWe spoke with Customer on 1/23/2015, she advised she can send a payment on the following SaturdayShe was advised that her account has been past due since October and making payment will not bring her account currentShe advised she would call back later that dayCustomer did not call back on 1/23/We called Customer on 1/26/2015, left a message for her to call us backOn 1/26/2015, Customer’s mother called to advise she would make a payment for her daughter on 1/28/of $Customer’s mother advised that Customer would bring account current on 2/11/We advised the Customer’s mother that we were unable to make an agreement with her because she was not on the account, advised her to have Customer call us backWe advised that we would be unable to stop any actions on the account even with the Customer’s mother’s promise to payCustomer made a payment on 1/28/of $Customer was sent a day late billing statement on 1/26/We called Customer on 1/27/2015, left a message for her to call us backWe called Customer on 1/28/2015, left a message for her to call us backWe called Customer on 1/29/2015, left a message for her to call us backWe called Customer on 1/30/2015, left a message for her to call us backWe called Customer on 1/31/2015, left a message for her to call us backWe called Customer on 2/2/2015, left a message for her to call us backA day late billing statement was sent to Customer on 2/2/We called Customer on 2/3/2015, left a message for her to call us backWe called Customer on 2/4/2015, left a message for her to call us backWe called Customer on 2/5/2015, left a message for her to call us backWe spoke with Customer on 2/9/2015, advised her that the account needed to be made current as soon as possibleCustomer advised she thought she had until 2/11/We advised her that there was no agreement because we have been unable to contact her, she would need to make payment immediatelyCustomer was unable to bring account current and the vehicle was repossessed on 2/9/We spoke with Customer and her mother on 2/9/and reminded them that no arrangements had been madeWe could not make an agreement with Customer’s mother, only CustomerIn spite of our numerous attempts to contact Customer, we were unable to talk to CustomerCustomer called back on 2/9/2015, yelling and using profanityWe requested she cease using foul language but continuedShe was advised that she would need to pay her balance in full in order to retrieve the vehicleCustomer continued with profanitiesCustomer called back on 2/11/2015, she was advised that the repossession condition report was still pendingShe was advised of the Notice of Intent to Sell and the breakdown of her balanceThe Notice of Intent to Sell the vehicle was sent to Customer on 2/13/and expires on 3/1/At all times, our employees and agents have treated the Customer with respect and dignityWe had tried to work with her for several months but was unable to She continuously failed to make payments on time or at all, in spite of her verbal promises to payFeel free to contact me with any further questionsThank you, *** [redacted] In-House Counsel/Compliance Officer Tidalwave Finance Corp[redacted] ***(V) 714-662-ext***(F) [redacted]

Customer made a complaint regarding damages he saw after he redeemed the repossessed vehicle, specifically a broken tail light and damage to the bumper Upon investigation, we saw that the repossession company's Condition Report shows that the damages Customer is complaining of existed prior
to the repossession We explained this to the Customer and he understood that we are not responsible for any existing damages at the time of repossession According to the Customer, his complaint included the service he received when trying to get information about the damages from our customer service representatives and for that, we apologized In a good faith effort to resolve the Customer's customer service complaint, we offered to pay for his broken tail light, which he accepted Customer has expressed his satisfaction and continues to make payments on his account

Our in-house counsel spoke with Mr*** regarding his complaint We reviewed our accounts and sent him the attached response We also counseled our staff regarding the specific complaint made and how to handle such issues on a go-forward basis Further information will be
needed from Mr*** in order to fully review the subject complaint, specifically the letter which formed the basis of his complaint We have made that request in the attached written correspondence We will continue to work with Mr*** to resolve this matter and have made every effort to ensure further contact to him does not occur

We have attempted contact by phone and email without a response This customer was informed that the payoff amount on the account changes daily due to accruing interest The payoff amount goes up each day you do not complete the payoff After receiving this information, the
customer agreed to the payoff amount of $ We processed the payoff for $ The additional $is a processing fee charged by the third-party company used to make the payment. This was a service the customer had used a number of times during the life of your account, each time being charged the $fee. The $fee does not go to Tidalwave in any way This account was paid off for the agreed amount and we have informed the customer of the same

We have received Customer's complaint and have been attempting to work with her to resolve it At Customer's request, the Tidalwave Finance sent her a copy of her account payment ledger, with notations on the ledger in hopes she would better understand the history When the Customer was
unsatisfied with the ledger, again at her request, Tidalwave Finance sent her an excel spreadsheet with her payment history The company has reviewed her account and determined to cancel all forced place insurance that had been added to the account Customer has made out of payments, including deferments Thus, taking out the forced placed insurance, her remaining balance would be final payments of $each Due to the inconvenience Customer has experienced, Tidalwave Finance is willing to accept final payments of $each, for a total of $ We have been attempting to reach Customer with this settlement offer but have yet to reach her We will continue to attempt to contact Customer until this issue has been resolved satisfactorily with her

Tidalwave Finance Corporation (“Tidalwave”) disputes the facts provided by consumer ID *** (“Consumer”).Tidalwave has always been forthright with Consumer regarding the fees and documentation needed to redeem her repossessed vehicle. The facts are as follows:10/28/Consumer called
Tidalwave to advise that her vehicle was impounded by the police.10/29/Tidalwave received confirmation that the vehicle was impounded on 10/28/and that the vehicle was on a day hold. The vehicle could not be released until 11/28/due to the hold.10/30/Tidalwave repossessed the vehicle from the impound lot and contacted Consumer regarding the repossession. The vehicle was transferred to a Tow Yard.11/1/Tidalwave advised Consumer that due to the hold placed by the police department the repossessed vehicle could not be released until after 11/28. Tidalwave advised her that if she were able to get a police department release sooner, we would not need to wait until 11/28. Consumer was also advised of the documents needed to redeem her vehicle: proof of insurance, references, proof or residence, proof of income, Police Release (“Stips”).11/13/Tidalwave provided Consumer with the fees needed to be paid to Tidalwave but advised her that the storage fees are up to the Tow Yard where the vehicle was being stored. Consumer was reminded that all Stips were required prior to release of the vehicle.11/19/Consumer contacted Tidalwave to see if she could redeem the vehicle prior to 11/28, Tidalwave reminded Consumer of all Stips needed and fees required.11/21/Consumer contacted Tidalwave, Tidalwave provided Stips and fees necessary to redeem vehicle.11/25/Consumer’s husband contacted Tidalwave to discuss how to redeemTidalwave advised him of fees and Stips, advised husband to try to get Police Release early.12/1/Consumer contacted Tidalwave, Tidalwave provided Consumer with information regarding Stips and fees needed to redeem the vehicle.12/1/Consumer made payment of fees needed to redeem and sent Tidalwave Stips via email.12/1/Tidalwave advised Consumer that the vehicle could not be released until the Stips were verified. During verification, Tidalwave attempted to contact Consumer’s insurance provider but it was closedThe Stips could not be verified.12/2/Tidalwave confirmed proof of insurance with Consumer’s insurance company. Verification of the Stips was complete, Tidalwave sent a release to the Tow Yard where the vehicle was being kept. At all times in question, Tidalwave provided Consumer with all information needed to redeem her vehicle. Consumer was provided with the Tow Yard’s phone number to verify storage fees and was provided with Stips and fees required by Tidalwave. Tidalwave was straight forward with Consumer at every communication. Please let me know if you have any questions.Thank you,*** *** *** ***Tidalwave Finance Corp.*** *** ***
*** *** *** ***(V) ***(F) ***

To Whom It May Concern:Regarding the complaint we received, ID [redacted], we dispute the Customer’s claims that we had made an agreement with her regarding her account. We did attempt to work with her for several months, trying to get her to get her account current and advising her of her rights,...

including the voluntary surrender of the vehicle. We treat our customers with respect and dignity. When she contacted us using profanity, we requested that she stop and terminated the call when she would not.  We strive to run our business in total compliance and to treat our customers with the utmost respect. Please see the following timeline of the Customer’s account:Customer’s account was due on 10/18/2014.  Tidalwave called her on 10/27/2014, there was no answer and we were unable to leave a message.  Tidalwave called her on 11/3/2014, again there was no answer but we were able to leave a message to call us back.  Tidalwave called her employment on 11/3/2014, after being unable to reach her on her private phone, and left a message with [redacted] to have her call us back.Customer called us back on 11/4/2014 and made promise to pay by 11/19/2014.  She was advised that she would then be 2 payments behind, because her next payment was due on 11/18/2014, and she confirmed she would be able to make a double payment. She was advised that we could give her until 11/7/2014 to make the October payment, she said she would call us back to let us know if she could make the payment by 11/7/2014. She did not call us back or make any payment on the 11/7/2014.On 11/10/2014, we called customer on, did not get an answer and left a message to call us back.  We also called her employment and left a message for customer to call us back. Customer called us back on 11/17/2014 advising she could not make the October or November payments until 11/22/2014 and that she would make the payment via 711.  Customer was advised that her account was not secure and no payment arrangement was agreed to.No payment was made on 11/22/2014.  We called customer’s private number on 11/25/2014, no answer so we left a message.  We also left another message at her employment.We called customer’s private number on 11/28/2014 and got a message that the phone was not accepting calls at that time.A 60 day late billing statement was sent to Customer on 12/1/2014.  We were able to speak with customer on 12/2/2014 while she was at work, she advised she was busy and would call us back later in the day; she did not call us back.We contacted customer at work on 12/3/2014 and she advised she could not make a payment until 12/18/2014 but she would be able to make the 3 payments that were now delinquent.  We advised her that she must make payment immediately and there was no guarantee because her account was not secure.Customer made a payment of $288.00 on 12/17/2014, not enough to bring her account current.Customer was sent a 90 day late billing statement on 12/29/2014.We called Customer on 1/7/2015, left a message to have Customer call us back.We called Customer on 1/13//2015, left a message to have Customer call us back.We called Customer on 1/16/2015, left a message to have Customer call us back.We spoke with Customer on 1/19/2015 and advised her that past due amount is $1.308.72. She was advised that if she could not make full payment, she could surrender the car. She said she would ask her family for help and would call us back by the end of the day. We advised her that she must either provide payment or the vehicle.Customer called on 1/20/2015, advised her father would help with 1 payment. We told her that 1 payment would not be enough, we would need at least $867.50 to consider it a partial payment. She said she would talk to her father again.  Customer was advised that if we do not get at least the $867.50 then we would need to get the vehicle.We called Customer on 1/21/2015, left a message for her to call us back.We called Customer on 1/22/2015, left a message for her to call us back.We spoke with Customer on 1/23/2015, she advised she can send a payment on the following Saturday. She was advised that her account has been past due since October and making 1 payment will not bring her account current. She advised she would call back later that day.Customer did not call back on 1/23/2015. We called Customer on 1/26/2015, left a message for her to call us back.On 1/26/2015, Customer’s mother called to advise she would make a payment for her daughter on 1/28/2014 of $481.50. Customer’s mother advised that Customer would bring account current on 2/11/2015. We advised the Customer’s mother that we were unable to make an agreement with her because she was not on the account, advised her to have Customer call us back. We advised that we would be unable to stop any actions on the account even with the Customer’s mother’s promise to pay.Customer made a payment on 1/28/2015 of $385.00.Customer was sent a 120 day late billing statement on 1/26/2015.We called Customer on 1/27/2015, left a message for her to call us back.We called Customer on 1/28/2015, left a message for her to call us back.We called Customer on 1/29/2015, left a message for her to call us back.We called Customer on 1/30/2015, left a message for her to call us back.We called Customer on 1/31/2015, left a message for her to call us back.We called Customer on 2/2/2015, left a message for her to call us back.A 90 day late billing statement was sent to Customer on 2/2/2015.We called Customer on 2/3/2015, left a message for her to call us back.We called Customer on 2/4/2015, left a message for her to call us back.We called Customer on 2/5/2015, left a message for her to call us back.We spoke with Customer on 2/9/2015, advised her that the account needed to be made current as soon as possible. Customer advised she thought she had until 2/11/2015. We advised her that there was no agreement because we have been unable to contact her, she would need to make payment immediately.Customer was unable to bring account current and the vehicle was repossessed on 2/9/2015.We spoke with Customer and her mother on 2/9/2015 and reminded them that no arrangements had been made. We could not make an agreement with Customer’s mother, only Customer. In spite of our numerous attempts to contact Customer, we were unable to talk to Customer.Customer called back on 2/9/2015, yelling and using profanity. We requested she cease using foul language but continued. She was advised that she would need to pay her balance in full in order to retrieve the vehicle. Customer continued with profanities.Customer called back on 2/11/2015, she was advised that the repossession condition report was still pending. She was advised of the Notice of Intent to Sell and the breakdown of her balance.The Notice of Intent to Sell the vehicle was sent to Customer on 2/13/2015 and expires on 3/1/2015.At all times, our employees and agents have treated the Customer with respect and dignity. We had tried to work with her for several months but was unable to.  She continuously failed to make payments on time or at all, in spite of her verbal promises to pay.Feel free to contact me with any further questions.Thank you,[redacted]In-House Counsel/Compliance OfficerTidalwave Finance Corp.[redacted](V) 714-662-7800 ext. [redacted](F) [redacted]

Tidalwave Finance Corporation (“Tidalwave”) disputes the facts provided by consumer ID [redacted] (“Consumer”).
Tidalwave has always been forthright with Consumer regarding the fees and documentation needed to redeem her repossessed vehicle. The facts are as follows:
10/28/14 Consumer called Tidalwave to advise that her vehicle was impounded by the police.
10/29/14 Tidalwave received confirmation that the vehicle was impounded on 10/28/14 and that the vehicle was on a 30 day hold. The vehicle could not be released until 11/28/14 due to the hold.
10/30/14 Tidalwave repossessed the vehicle from the impound lot and contacted Consumer regarding the repossession. The vehicle was transferred to a Tow Yard.
11/1/14 Tidalwave advised Consumer that due to the hold placed by the police department the repossessed vehicle could not be released until after 11/28. Tidalwave advised her that if she were able to get a police department release sooner, we would not need to wait until 11/28. Consumer was also advised of the documents needed to redeem her vehicle: proof of insurance, 5 references, proof or residence, proof of income, Police Release (“Stips”).
11/13/14 Tidalwave provided Consumer with the fees needed to be paid to Tidalwave but advised her that the storage fees are up to the Tow Yard where the vehicle was being stored. Consumer was reminded that all Stips were required prior to release of the vehicle.
11/19/14 Consumer contacted Tidalwave to see if she could redeem the vehicle prior to 11/28, Tidalwave reminded Consumer of all Stips needed and fees required.
11/21/14 Consumer contacted Tidalwave, Tidalwave provided Stips and fees necessary to redeem vehicle.
11/25/14 Consumer’s husband contacted Tidalwave to discuss how to redeem. Tidalwave advised him of fees and Stips, advised husband to try to get Police Release early.
12/1/14 Consumer contacted Tidalwave, Tidalwave provided Consumer with information regarding Stips and fees needed to redeem the vehicle.
12/1/14 Consumer made payment of fees needed to redeem and sent Tidalwave Stips via email.
12/1/14 Tidalwave advised Consumer that the vehicle could not be released until the Stips were verified. During verification, Tidalwave attempted to contact Consumer’s insurance provider but it was closed. The Stips could not be verified.
12/2/14 Tidalwave confirmed proof of insurance with Consumer’s insurance company. Verification of the Stips was complete, Tidalwave sent a release to the Tow Yard where the vehicle was being kept.
At all times in question, Tidalwave provided Consumer with all information needed to redeem her vehicle. Consumer was provided with the Tow Yard’s phone number to verify storage fees and was provided with Stips and fees required by Tidalwave. Tidalwave was straight forward with Consumer at every communication.
Please let me know if you have any questions.
Thank you,
[redacted]
Tidalwave Finance Corp.[redacted]
(V) [redacted](F) [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[this is company does not and I mean DO NOT treat their customers with respect. Like I said I have been having a financial issues with losing my job and made agreements with [redacted]. And my car was still repossessed. I have not received any sort of letter or phone about my vehicle. My agreements was to pay it in full the day it was repossessed and she was no longer handling my case. I want quality assurance audio of the phone call that day if possible proving that this agreement was made. I wish they were so concerned about every time and date they apparently called me at work when I didn't even have a job. They are liars and so unprofessional I will never deal with them again.]
Regards,
[redacted]